Diamond Resorts International® is a global hospitality brand committed to providing
every owner, member and guest with relaxation… simplified.® We are committed to consistently delivering a higher standard of guest satisfaction with vacation ownership. We follow global guidelines and procedures to ensure an exceptional and personalized experience for our members. We are global in focus and respect local customs and cultures so that we may provide distinct and localized choices of vacation experiences for our owners, members and guests.
Our service delivery revolves around our brand commitment to provide our owners, members and guests with simplicity, choice and comfort — every time, for a lifetime.
Diamond Resorts International® created the Owner Advisory Board (OAB) in early 2008 as part of our commitment to building a consumer-centric company with extraordinary owner services. We recognize the importance of listening to our owners, and your insight and feedback is essential to DRI's growth.
OAB members and the Diamond Resorts International® executive management team are involved in discussions regarding new projects, new products and programs. It is our joint mission to develop enduring owner/management relationships.
At Diamond Resorts International® we are committed to providing every guest with the simplicity, choice and comfort each of you deserve and it is our desire that we continue to provide the level of branded hospitality service you have come to expect.
We appreciate you taking the time to write to us and tell us how we're doing or share your stay with us. Here are just a few of our recently received messages ...
30 July 2010
Hi,
Just wanted to say a quick thanks to the reception staff for all their help whilst at White Sands Beach Club over the last two weeks. We had a great time and I’m sorry we did not have time to thank you personally.
Regards,
Mr. & Mrs. R.
30 July 2010
To the Royal Sunset Beach Club Team,
You are simply the best! We would like to say 1000x THANKS! You were always kind, ready for a word, very helpful, just great. Our holiday would not be the same without you all. We are already looking forward to coming back. See you next time RSBC. You are always welcome “en mi casa”.
Love from all of us,
Giles & Jerom
30 July 2010
Hi Lorna,
I just wanted to thank you for helping with my initial request to have my wedding reception at Thurnham Hall. We had an absolutely fantastic day on Saturday the 24th of July. Thurnham Hall was a perfect back drop for our day. Many of our guests had not been there before and were very impressed with our venue.
Thanks again for your help!
Kind regards,
Emma
29 July 2010
Alpine Club:
This area with all the mountains and the valley is wonderful, any time of the year. The Alpine Club staff is the best there is. We love you all! Thank you so much for everything.
Regards,
John & Shila
29 July 2010
Alpine Club:
The staffs were fantastic and the property had lovely views. The resort was a great place to stay and Austria is a beautiful country. Hope to come back one day.
Thanks,
Colin
29 July 2010
Good Afternoon Precious Smith:
I just wanted to shoot you an email to thank you again for your help while I was on vacation with a lot of school work to get done. It was great because that particular project was split between a group of four and counted for about 30% of our total grade (it was very involved). I would have been unable to get that part done if you hadn't helped me out. I received an A in the class. I would also like to let you know that you were very friendly and helpful as were all your staff at the front desk… We enjoyed our vacation and your customer service was a wonderful enhancement. Diamond is lucky to have you at Grand Beach Resort.
Thanks again,
Joe
29 July 2010
Alpine Club:
We are here at the resort and are so happy. Nice building, nice apartment and from all aspects it’s excellent. I wish everyone know about this place and could come visit this resort. All staff members are great and housekeeping is excellent. This is definitely not my last visit here and next time I will be back with my whole family.
Thanks!
Al
28 July 2010
Dear Margaret M.:
This is just a note to say how much my wife Joan and I enjoyed our stay at Cromer Country Club earlier this month. We had last stayed there exactly two years ago and this time found some real improvements had taken place. The accommodation (2 bedroom villa) was beautifully appointed and equipped; also very tastefully decorated. The condition of the villa was almost as new and showed very few signs of wear or previous occupancy. All in all, we felt at home from the moment of our arrival. We believe it’s probably the best accommodation we have had in 18 years of using timeshares.
There were also significant improvement in the restaurant and the food. The people were friendly, the menu was good and the prices reasonable. The food was much better than our previous visit and the take-out service was also excellent.
The good weather of course helped our stay and the “almost on the beach” location of the resort adds a great deal of attraction. Being on a hill is a bit of a trial for two 76 year olds, but we’ll put up with that for such a great holiday experience.
We look forward to seeing you in the future and hope you will keep up this excellent standard for us to come back to. Thank you!
Yours sincerely,
Dennis & Joan
27 July 2010
Good Morning Mr. Cloobeck,
Thank you for making sure that my questions were answered and that my concerns were quickly resolved. I am extremely happy with your customer service. I thank your team whom followed through with me: Toni O. and Patrick Duffy. When Dana from hospitality called me for the maintenance fee payment, I didn’t have my husband’s Amex card number. Since he was out of town and I couldn’t get a hold of him at the time, Dana searched our files and found the number, processed the payment and transferred my points. She called me this morning to let me know that it was all taken care of. Great job! I am excited to start vacationing more with Diamond Resorts. Have a wonderful day.
Sincerely,
Anna
27 July 2010
Vilar do Golf:
Thanks a million! The staff at reception was brilliant in every way and the cleaning staff was very friendly and helpful.
Margarita
27 July 2010
Hi,
I would just like to say a great thanks to everyone at Club Del Carmen for making the last 2 weeks a pleasure. Please pass on a special thanks to Dani (lifeguard) for the entertainment he provided in and around the pool. He got everyone involved and possibly saved people from getting sunburned!
Once again, many thanks for a Great Holiday! If only we could book there for next year!
Kindest regards,
The W. Family
27 July 2010
Good morning Nadine H.:
My wife and I have just returned from our summer European holiday. A week of this vacation was spent in The Alpen Club, Schliersee. On behalf of my wife and me, I want to thank the staff, both seen & unseen for their extraordinary service at this resort. The front of house reception staff that helped us out on every occasion was excellent; nothing was a problem. Our thanks also go out to the room service and grounds maintenance staffs. The resort was beautiful both inside and out. Congratulations and thank you for adding to our holiday enjoyment.
Best regards from Scotland,
Margaret & Dave
26 July 2010
Just returned from a fortnight on Lanzarote. After reading a review previously published I thought I would add to how the standards have definitely not been allowed to slip at this resort. The Staff, each and every one we encountered at the resort, were pleasant and happy; all adding to the holiday experience. Maizie in reception was exceptional in her advice and assistance. The Staff at Woody's was great: Good food, good company and great with our kids. The aforementioned kids, Jamie (8) and Nathan (6), were difficult to drag away from the kids club and pool to do anything else.
A special mention must go out to the resort’s lifeguard Danny. He is an absolute star. Never before have I seen a lifeguard so involved in the welfare of those in and around the pool. He made time to watch over the users of the pool while doubling as kids’ (and us big kids’) entertainer. Several times in the first week, he kept checking on my son to ensure he was not out of his depth while playing with other kids and helping him have the confidence to swim by our second week.
Many thanks,
Mr. S.
26 July 2010
Just wanted to drop you a line to say what a great holiday we had with you from 9th July – 23rd July. We had not been to the island for some years and it really felt like we had come home. Everyone at the reception staff was great. Nothing was too much trouble and Hiske never stopped smiling! Hans the porter was a great character. We really enjoyed sharing in the celebrations when Spain won the World Cup. All the staff at White's bar was very welcoming and the food was great. In fact, we would say it is the best on site restaurant that we have been to out of all the various places we have been. Well done to everyone.
Hope to see you again soon!
Fiona & John
26 July 2010
Dear Ivan:
We just arrived home after a few days stay in Santa Barbara, in apartment 852. My friends and I would like to thank you for the warm welcome from all the staff and for the service provided. My friends (it was their first visit) have appreciated the charm of the resort and also the walks around the island.
Again, a big thank you and hoping to return.
Sincerely,
Monique
25 July 2010
Hi to All Working on Reception at Sunset Harbour:
We have returned home to Nottingham after a lovely 2 week stay at Sunset Harbour Club. I just wanted to thank you all for being there for us with any query we had and for babysitting Miles when he spent so much time in reception on his phone connected to Facebook! I particularly would like to thank Janice for going beyond the call of duty (you know what you did) and I was very grateful.
Hopefully we’ll see you all again next year.
Regards,
Simone
25 July 2010
My family and I have just returned from 2 weeks in Jardines Del Sol and I thought I would send you an email to praise the help and efficiency of three of the reception staff at the resort. Their names were Jeanette, Daniel & I think the last lady was called Stine. Each of them was always helpful with advice on places to shop, eat, car rental, bus times and helped us when our airport transfer didn't turn up on time. They made us feel very at home and nothing was too much trouble to ask them to do.
Regards,
Mike
24 July 2010
Dear All at the Country Club,
Having just got back to the UK we're missing you all already. I would like to say that we thoroughly enjoyed our stay at White Sands Country Club and were mightily impressed by the standard of the resort including the reception, the accommodation, and the pool; not forgetting the flowers & shrubs, both in appearance and cleanliness. Hats off to all the staff for your enthusiasm and helpfulness. We look forward to our next holiday at White Sands Country Club.
Thank you for a great time,
Martin
24 July 2010
Dear Lisa,
…We would both like to thank you for all your kind acts when we were under your care. Also those of Shirley, Dorian and Pam all made our holiday a joy to remember and we hope Diamond Resorts appreciates what a good team they have at Desert Paradise Resort. Do let us know how you are getting on and once again thank you for everything.
God Bless,
Jack & Sheila
23 July 2010
Dear Mr. Duverne,
My sister, my wife and I have very recently returned from a two week stay at your Cala de Mar resort in Cala Egos, Mallorca.
This was my first holiday in 21 years, but not the first time my sister and wife had "encouraged" me to take a holiday. Previously, I had always found some reason not to go, but this year I ran out of reasons so the three of us spent two weeks at your resort. I can say that if I have to wait another 21 years to take a holiday that would be as enjoyable as the one we've just had then the wait would be worthwhile. Naturally, I would hope not to wait that long - in fact I am already thinking about next year!!!!
The resort was superb. The apartment was very spacious and spotlessly clean. Our maid, Emanuella, ensured that it was kept in that condition and nothing was too much trouble for her. She was also very, very cheerful and we laughed a great deal as she tried to teach me Spanish and I taught her English. It was difficult at the best of times, but even more so when you're trying to get on with your work and clean the apartment! The reception staff was also extremely helpful and their English was exceptional. No task was left incomplete and they were always most cheerful. Again, nothing was too much trouble for them and we were always greeted with a cheery Hola, Good Morning, Good Afternoon, or Good Evening! Finally, the maintenance staff. We did have problems with our air conditioning, but your maintenance man, although his English was very limited did resolve our problems, eventually having to call the air conditioning company. Again, very, very cheerful and always gave a happy Hola each time we saw him going about his duties.
Given the opportunity, we would definitely return to Cala de Mar. I have been asked many times since my return to England if I enjoyed my holiday and each time I have said "The best holiday ever!!!"
I did write comments in your visitors’ book for other holiday makers to read, but if there is some way you can pass our thanks on to your staff then we would be very grateful.
Very kind regards,
Barry & Brenda and Andrea
22 July 2010
Hi Alex,
I just wanted to personally write to thank you and your staff at Kenmore for a really great holiday. As you know we took our friends with us and they had never stayed before so they were over the moon about it all.
The cottage was in first class condition and had absolutely everything we could wish for. The fixtures and furnishings were excellent. The kitchen area contained everything we wanted and it was all in the very best of condition. The resort looked great. The grounds are superb.
...Once again, thanks very much from a very satisfied quartet of holidaymakers.
Best wishes,
Sid & Val
22 July 2010
Dear Manager at Jardines del Sol:
We recently stayed with you for two weeks in June and would like to say how much we enjoyed our holiday. We have been in The Club since 2001 and this is our second stay at Jardines del Sol and rate it as our favorite resort.
This time we brought our little 13 month old grandson and his parents with us, as the resort is child friendly. The facilities on site are excellent for all ages. We appreciate the calmness and tranquility of the site and think the new patio furniture and sun beds are an improvement. All departments such as housekeeping, maintenance and reception are all excellent, friendly and efficient.
The only drawback was that we were close to the Ruby’s restaurant and the rock band was very noisy since we had a baby with us. Otherwise everything was superb and we shall certainly be visiting you again.
Please refer our comments to Diamond Resorts International Corporate as I think it is very important that they hear our views, particularly the praise of the resort.
Yours faithfully,
Jennifer
21 July 2010
Good Morning Linda,
I discovered yesterday, after my fourth attempt to reach your company by phone, that you were experiencing technical challenges. I called again this morning and discovered as you stated, there is nothing available in Lake Tahoe for the time I'm interested in. I was able to reserve time at the Desert Paradise Resort for the same period.
Your phone call and email convinces me you are a proactive professional with excellent interpersonal skills. The next time I conduct an Anger Management or Customer Service seminar, I will certainly mention you as someone who understands how vital customer service is. I am pleased to do business with you.
Thank you,
Wayne
21 July 2010
We returned 2 weeks ago from our 4th visit to Royal Sunset Beach Club and as usual had a thoroughly enjoyable and relaxing holiday. For the 1st time we had a ground floor apartment and weren't sure if we would like this, however I have to say it was so handy for nipping out and in from the pool that we would be delighted to stay on the ground floor again. Initially, we were a bit disappointed that our apartment wasn't one of the refurbished ones as we have never had that luxury in any of our stays yet; however, the handiness by far outweighed this and there's always next year.
Glad that John returned from his holidays during our stay; it is nice to come back and see familiar faces and be remembered. It was also good to see that Lucca is still on duty as the Lifeguard and we were pleasantly surprised at how much his English has improved this year. We were extremely disappointed that Chiek was no longer there as he made us feel so welcome year after year. The Reception Staff as usual were extremely helpful and also the Concierge team brings an added bonus to guests staying at RSBC. Housekeeping and the grounds men keep RSBC immaculate, however it would have been nice if the "wee man" who cleaned the pool in the mornings would smile.
As much as we would like to try visiting other resorts, RSBC keeps calling us back.
We also had a great time with Jonathan, Alana and Craig at the Canarian Chicken Night; it was a great feast and an even better laughs.
Thanks again for another great holiday.
David & Lesley
21 July 2010
Hi to all:
Just a big thank you to you all at Vilar Do Golf for all your help and smiling faces that made our break a great holiday. We will certainly look at coming back for a longer stay.
Please pass on an extra big thank you to Richard in the Diamond team for all his help in renting a car that got us around your beautiful country.
Kind Regards,
Steve and Sue
21 July 2010
Dear Phil and All the Reception Staff:
I just wanted to write and say thank you for making my stay at the Royal Oasis Club at Benal Beach so enjoyable. It was extremely helpful to be allocated a room near reception and made a real difference to my holiday. You were all so welcoming and helpful during my stay and it makes me want to come back year after year…
Best wishes,
Rachel
20 July 2010
All aspects of our holiday here in the Diamond Suites on Malta have been very good.
Our apartment has been kept clean and very well maintained. A phone call to the instant service number resulted in our requests being dealt with Security.
The hotel and grounds are well maintained and the staff have all been very friendly. May we commend Luke in Diamond Guest Relations on the way he helped and advised us. No pressure was put on us to upgrade and only good, sounds advice was given to us. Thanks Luke.
Regards,
Janet & Dave
20 July 2010
Good Afternoon!
We stayed at the Daytona Beach Regency July 11-17, 2010. I wanted to let you know that we had an absolutely wonderful experience at the Daytona Beach Regency. I am a travel consultant and my husband works for American Airlines. We travel to Florida regularly. I have to be honest in saying that I was worried about booking the Daytona Beach Regency. When we arrived with our 3 kids (ages 17, 14 and 7) we were blown away. The accommodations were amazing. The kids could not get enough of the pool and beach area. The only problem was that the week went by way too quick. I have to give a special shout out to Carlos. The first night we had problems with the toilet and he was at our door in less than 5 minutes to get it fixed. He was super friendly and helpful. Anytime we called for towels he was again at our door in less than 5 minutes. I felt like I was on a cruise and he was our personal cabin steward!
I have never, in over 15 years of being a travel agent, taken the time to send an email to a condo/hotel. We will be back next year (if not sooner) and already are planning on staying at least 10 nights.
Thanks for a wonderful experience!
Lesley
19 July 2010
To all the staff at Le Manoir de Deux Amants:
We would like to thank you for a very special week with you. We found the resort to be very peaceful and the staff very helpful. We would like to return some day.
Thank you all.
Ewing & Molly
19 July 2010
Dear Staff & Management of Greensprings Resort:
We just returned from a wonderful trip to Williamsburg, having stayed in the gorgeous Greensprings Resort. We were so impressed with the beautiful, spacious accommodations and lovely property. It was 100% comfortable and satisfying. In fact, we think this might be our favorite resort within Diamond, which we’ve enjoyed for the past five years! Thank you!
When we arrived home from Michigan, there was a telephone message from your Security Department. In our final rush to pack, I inadvertently left all the belongings from my purse in the top drawer of the bedroom dresser. My wallet, ID, credit cards and some jewelry were all left behind. I was in a panic over this huge mistake. We contacted Officer Minns, who was extremely courteous. He was very concerned for me and willing to do whatever he could to help. He immediately emailed an authorization form to me which would allow him to send my belongings through UPS. Everything arrived safely in perfect condition two days later. Officer Minns really provided personal service and conveyed his assurances that everything would be fine. We cannot thank him enough.
We also want to extend our sincere thanks and gratitude to the individual who was responsible for finding my lost items and turning them immediately to the Security Department. This person is to be commended for his/her honesty and personal integrity. There are many places where this kind of act would not have occurred, so it is clear that this person is a valuable asset to Greensprings. We hope some sort of accommodation or recognition can be given to this individual to honor his/her behavior and commitment to excellence in service. What a decent and honorable act this was.
Once again, thank you for a very memorable vacation in your outstanding resort. Even more than the beauty of the place, you are to be applauded for the quality of your people. We plan to return in the future and we will speak enthusiastically about our experience to everyone.
Sincerely,
Patti & Dennis
19 July 2010
We would like you to pass on our great thanks to your staff at the Royal Oasis Club at Pueblo Quinta for helping us get back home to the UK. We had our car broken into and a suitcase stolen; in it contained our PASSPORTS and FLIGHT tickets, which we discovered were missing just THREE hours before our flight. Without their help we would not have been able to communicate with the Spanish police and all the other people that we needed to speak to report things.
Thanks again,
Amanda
18 July 2010
My family and I returned last week from a holiday at White Sands Country Club in Menorca. My husband and I stayed there years ago and imagine our delight when Rachel at reception said "Welcome back". Little touches like that are very special. All the staff was exceptionally good and friendly and they made our stay great. You may not concern yourself, Mr. Cloobeck, with things like this, but I believe WSCC needs a special commendation, especially Rachel. WSCC is truly the jewel in your inventory; a true diamond. Thanks to all at WSCC.
Regards,
Wendy & Bill
18 July 2010
Yet another wonderful holiday at Cromer Country Club (our second this year). We have been spending our UK holidays at the Cromer Country Club for the past few years and always looked forward to the Welcome meeting on Monday mornings. This meeting was an ideal way in finding out what was happening at the club and the area roundabout. It also gave us an opportunity to meet other guests and swap information with them. We were very disappointed to find this meeting had been abandoned. The barbeque evening was excellent and we do hope it is carried on, but it should not replace the welcome meeting; had the welcome meeting been held on Monday there may have been a larger turnout of guests.
Regards,
Pat & David
17 July 2010
My stay at Palazzo Catalani has been most enjoyable. There was not a day I was bored thanks to the activities provided. The rooms are lovely and spacious and the view is great! The staff: Angela, Sara, John, Paul and Floriana where most helpful, kind and friendly. They provided us with all the information we needed and spoke great English. Thank you very much!
Regards,
Caitlen
17 July 2010
Salvatore,
I always come to this hotel and I doubt very much that there is a hotel better than the Sahara Sunset Club. I have had a great time! I would like to thank all the staff, we have received great service from Ester, Anuska and Ruben.
See you next year,
Yasmin
17 July 2010
My family and I stayed at the Daytona Beach Regency for the 3rd time in 3 years. I just wanted to say how nice everyone was and how clean you all kept the resort. I was there from July 5 through July 10. Normally, we get a one bedroom unit, but this time we decided to look into the 2 bedroom units and we loved it. The only thing that would make it better is if we could get an ocean front room. Other than that, I can say everything was great from the front desk, housekeeper and security guards to the people that work in the bar and let's not forget about the activities person.
I will be back to visit hopefully in Oct. of next year. Hopefully, I can get an ocean front room overlooking the swimming pool and beach at that time. Please keep up the good work. You are the best in Daytona Beach. I even wrote a good review about you all on Trip Advisor.
Thank you,
Debra
16 July 2010
Hi Rachel and All the Girls:
Just a thank you from us for a great holiday. Our apartment was great; only complaint was it got too hot on the veranda, but that’s not your fault and out of your control.
We had good food at both El Castillo and Bar Pins; Rose Wine was just an added bonus!! LOL!
Sunday night there the 11th was a night to remember. The atmosphere was wonderful and it was the best place to watch the World Cup final. Even though I don't like futbol, even I got in the spirit of the event. Rachel, the caramel vodka shots ended our night well. Say Hi to Daren, Ali, Chris and all the rest for us.
The trip we had was great fun; we'd recommend it to anyone.
We have looked on the Diamond website and see there are apartments available in September, so we may well be back at that time subject to when we move to our house (if nothing goes wrong). Hopefully, see you again soon.
Love,
Lynn & William
16 July 2010
Hello Dimitrios,
We have arrived back home in the UK and we just wanted you to know what a great time we had at the The Alpine Club. This was our second visit and again we were not disappointed. As far as we are concerned, Alpine is one of our most favoured resorts. You and your staff always seem to go that extra mile to make sure that everybody is happy and relaxed. All of the staff we came into contact with were friendly, helpful and courteous, making us feel special. We would also particularly like to thank you for taking us to Munich. It was really interesting, as you took us to very different places than on our previous visit. In particular, for me, was the visit to the BMW facility, as I own a BMW motorcycle and I had always wanted to see the home of BMW.
Once again, a huge thanks to you and all your staff. We wish you well for the future.
Best regards,
Colin Shaw & Vera
15 July 2010
Hello everyone at Thurnham Hall,
I called your resort today and spoke to a lovely lady to request that we have a ground floor unit. I was run over very badly last year (nearly died, not to sound too dramatic) and I have mobility problems with stairs sometimes. She was kind enough to say she would look at it and arrange this. Thank you to her for doing this. Looking forward to staying at Thurnham, as we love it and have lots of friends in Garstang, Cabus, Catterall etc. We have a wedding to go to whilst we are up staying Thurnham this time.
Again, thanks for looking into this request.
Regards,
Lorraine
15 July 2010
Hi:
I have just returned from Villa Do Golf and I wanted to let you know that while all of the staff was great, one person, Carla, was exceptional. I was visiting with a friend from Canada whose daughter was at camp for the first time and my friend had terrible trouble accessing bunk mail to send her daughter a message. This was obviously very upsetting for my friend. Carla was so great, kind and thoughtful and really helped my friend. I did forget to fill out a card while we were at the resort, but I did want Carla's exceptional customer service skills to be recognized.
Many thanks,
Tracay
14 July 2010
On behalf of my wife and our friends, I would like to say how much we enjoyed our stay at Sahara Sunset resort. We were particularly pleased to receive & enjoy the champagneto celebrate Les's birthday. Your staff was without exception pleasant and most helpful, particularly very late one evening after we realized that a wallet had been stolen on the street.
Again, thank you all and we look forward to visiting in the future.
Howard & Jackie and Les & Gill
14 July 2010
Hi Christophe,
We thought we would send you a note following our recent stay at your fine resort. We were at Le Manoir Des Deux Amants from 26 June to 3 July staying in Appt 126.
We thoroughly enjoyed our stay and wish to congratulate you on the manner in which the resort operates. The reception staff was always friendly, helpful and courteous and the housekeepers did a wonderful job keeping our room and general areas spotlessly clean.
We hope to return in the not too distant future in order to further enjoy the peace and tranquility of your resort and visit more of the surrounding areas. Very best wishes.
Regards,
Joy & Alan
13 July 2010
This was our first holiday to Menorca and we had a great time. The location and the resort were just what we had hoped for; it had everything that we wanted. I don't normally send any praise regarding the staff, as it is what I expect from them as a minimum, however, the girl that looked after us when we arrived and when we left on Saturday 10th July, was very helpful. So, it is a big THANK YOU to her.
Regards,
Mr. and Mrs. C.
13 July 2010
Good afternoon Riccardo:
My husband and I would like to say how much we enjoyed our stay at Palazzo Catalani this week. Everything was fantastic. The room was beautiful and the staff exceptional, especially Sara at reception, Pauline from housekeeping and Alberto. The restaurant was brilliant and we took advantage of the half board, which was a wonderful choice. Please pass on our best wishes to everyone there. Sorry you were on holiday and we didn’t get to meet you. Hopefully we will see you again next year!!!
Many thanks,
Adrian & Jill
12 July 2010
Dear Sirs,
My sincere apologies for not writing sooner, but I had intended to write to you in regards to the excellent level of service which we received during our stay at Cala de Mar. The circumstances under which we stayed there were quite exceptional. The volcanic ash "crisis" in April left us stranded in Mallorca for an extra 6 days. Having been left in an awkward situation where we had to leave our original Diamond Resorts accommodation at Garden Lago, Mr. Duverne and his staff responded very swiftly to our plea for additional accommodation whilst we waited for alternative flights to be arranged. All of the staff at Cala de Mar were extremely helpful and my family and I had a truly wonderful time at the resort. In many ways we found fortune in an unfortunate situation and ended up with a holiday that was truly memorable.
Another member of staff who was also very helpful, particularly when it came to booking the re-scheduled flights quickly was the sales assistant Steve, (whose e-mail address and surname I don't have, I'm afraid) and I would be grateful if you would pass my thanks on to him.
Again, apologies that pressures of work/family have kept me from writing sooner, but please do accept our warmest thanks and I hope that we may return at some point in the future.
Yours sincerely,
Paul
12 July 2010
Elizabeth:
Many thank for all your help over these past years. You have been so helpful in making sure holidays in Austria are wonderful.
Best wishes,
John & Shanita
12 July 2010
Thank you Ramiro!
Due to your moves, we were able to occupy the same villa for the whole stay in Club del Carmen in Lanzarote. We thank you very much. Have a nice day and enjoy the sea breeze because here in Belgium, we are out of breath with 35 degrees and not a bit of air!
Well done Ramiro and well done Club del Carmen!!!
All my best,
Mr. C.
12 July 2010
My husband and I just returned from a stay at The Daytona Regency. I just wanted to let you know that we really enjoyed our visit and how friendly everyone was while we were there. Officer Jimmy Bartlett was really nice and gave us information on places to go eat and places to visit. He had dropped off some additional towels we had requested and gave us the information at that time. What a surprise, a Security Officer delivered me my towels and was so informative! The people at the front desk were very nice and so were the ladies at the Membership Counter. Thank you for having such nice, friendly and informative people at your resorts... We can’t wait to get in at the Daytona Regency again. I can see why I have not been able to find availability there.
Thank you again,
Lunette
11 July 2010
Helen,
We have stayed at Garden Lago several times before and we will continue to stay there. The holiday was everything that we expected and hoped for. In particular, right at the start, Jeannine was able to help us with a request and later on Jochen was able to help when one of us needed dental treatment. The housekeeping staff was very good and always gave a friendly greeting. Thank you very much.
Christopher & Margaret
10 July 2010
Hi Reception:
Just a short note to say many thanks to all the staff at Sahara Sunset for making our stay so great. We will see you next year. Keep up the good work!!
Many thanks,
Malcolm & Daphne
10 July 2010
Hi Hiske,
We just wanted to say thanks to all the staff at White Sands for the BEST holiday ever. We had reservations about the place after reading some reviews online. From the time we arrived, everyone made us feel so welcome and was so friendly, we realized that some people always have to moan. Anyway, we really enjoyed our time and look forward to seeing you all again as soon as possible. Many thanks once again.
Ron & Paula
10 July 2010
Many thanks for looking after me and my friend when we were on holiday. Also, thank you for the transfer to Sahara Sunset; I much appreciate good efficiency and kindness. Thanks to Alexandra for having such a good team!
Sincerely,
Lilian
10 July 2010
Hi,
I would like to say a huge "thank you" to Christine for all her help in re-uniting my daughter with her pushchair on Saturday morning. My daughter, Jackie, arrived at Malaga airport to find that her pushchair had been left behind. After a few frantic phone calls, Christine arranged to send it in a taxi to the airport. The family made it to check-in with a couple of minutes to spare!!!
Once again many, many thanks,
Anne & Alan
09 July 2010
Dear Rachel,
I wanted to thank you last week for helping us out with an apartment suited for my knee. We had a great holiday; the apartment was wonderful and it made our holiday perfect. We could lay out in the sun all day and no hassle with steps. We are looking forward to our next holiday in December, hopefully in the same apartment, but will email you nearer the date as you suggested. Again thank you so much we really appreciated what you and your staff did.
Yours sincerely,
Sylvia and Roger
09 July 2010
Dear Teri,
We have just returned from another great holiday in Arenel and would like the committee (White Sands Beach Club AGM) to know how grateful we were to the reception staff there when our granddaughter caught chicken pox. Not only did they have a doctor there very swiftly, but they were also keen to organize accommodations because the family was unable to fly home on their arranged date. Fortunately for my daughter (perhaps not so much for us) we were staying in a nearby apartment, so they were able to move in with us, but I know if that had not been the case, they would have been well looked after.
I was also in reception when they had to deal with a very “awkward” customer and was very impressed at the professional way they handled him. He was even making me cross!
Yours sincerely,
Maggie
09 July 2010
We would like to thank all members of the Diamond Team at the Royal Tenerife Country Club for our recent 2 week stay. We were treated very well and you managed to accommodate us in our chosen area, which was appreciated by us all very much. We always find you welcoming, friendly and extremely helpful. That means we are sure we will be back again. Please pass our thanks to the housekeeping staff too, who were efficient as always.
Regards,
Chris & Family
09 July 2010
Jose,
Thank you for all of your assistance during our stay at Benal Beach. We appreciate all your help with directions, reservations and suggestions. Our holiday was much better due to your willingness to help us. You are a great ambassador for the resort and Espana! May God continue to bless you.
Sincerely,
Wade & Lynne
08 July 2010
Dear Margaret,
We would like to thank you very much for helping us change our membership back from The American Collection to the European Collection. We received the necessary paperwork yesterday and the completed forms will be in the post Friday..... It is incredible that one email from you to your HQ received such prompt attention. We enjoyed our week with you in Cromer and as usual we found everything to be one hundred percent. Our only adverse comment was the lack of a welcome meeting. In the past we have found this a helpful time where we have had the opportunity to meet fellow guests and hear all about the area and find out what has been planned for the next seven days.
We wish you well.
Kind Regards,
Brian & Sheila
08 July 2010
Thank you very much White Sands Beach Club. I am hoping and wishing that Spain wins the World Cup!
Regards,
Elena
08 July 2010
We have just returned from a family holiday at White Sands Beach Resort. Unlike other years, there was no "How did we do?" questionnaire, so I am using this forum to pass comment.
The resort was spotless and the apartment the same. The onsite restaurant was extremely good; there were plenty of Menorcan/Spanish dishes as well as more international flavours, they even catered to vegetarians! This was a valuable addition to the resort. The staff was pleasant & helpful. My one complaint was that our door creaked like the doors in the Adams Family sitcom, but the door was fixed the next morning. All in all, the resort was a credit to DRI.
Sorry if I haven't named names, but everyone from reception to sales was helpful.... Thanks for a good holiday & keep up the good work.
Bill
08 July 2010
Hello:
My son and daughter-in-law are currently staying at the Royal Oasis Club and they have been in contact with me and told me how beautiful the resort is and the unit too. They also said that the staff has been very nice, courteous and helpful. I cannot begin to express how wonderful it is to hear that, especially since they are in another country. I would like to take this time to say thank you. I will also let Diamond Resorts International know what a great job your resort is doing.
Diane & Anthony
07 July 2010
Dear Sir,
I want to commend Diamond Resorts Grand Beach for the wonderful stay we had. Our room was very clean: Furniture, carpets, appliances and walls were very well kept. Our bed was also very comfortable.
We must also mention our maid Lydia because when we arrived our room was perfect. We observed her on one of the days and she is very concerned and serious about her work. She made certain that beds, floor and bathroom were cleaned to perfection. We have stayed at other resorts and the maids were not as particular and thorough as Lydia. It is employees such as her that help make Grand Beach a resort where families desire to return.
Sincerely,
Jean & Bell
07 July 2010
What a Win!! That’s how we felt about our stay at Woodford Bridge Country Club, having exchanged our unit in Israel through Interval International. True, the Devon countryside is beautiful and the coastline magical and our accommodation at “Woodford Bridge” was certainly comfortable, but the “cherry on the top” was (and we are sure still is) the human element----the staff---- who, in our opinion, scored top marks, plus.
From the moment we arrived, Tamara’s warm welcome at the reception made one feel just that -WELCOME. Sam’s activity programmes were certainly enjoyed by all who participated and Neville our maintenance guy was nothing short of the “world of patience”. It doesn’t end there, whoever was on duty at the switchboard was always helpful and attentive (even with some odd hour calls).The staff at reception was ALWAYS willing and attentive, however mundane our request may have been. The young people from housekeeping are a delightful part of your team. For all those on the staff whose faces or names we didn’t know and to those we did, we thank you for making our vacation so special.
Each and every one should be nominated for the SPECIAL WORKER AWARD.
Shalom from Israel,
Arthur and Vivien
06 July 2010
Dear Cromer Country Club,
Thank you for making our visit so good and being there to help us make the most of it.
Special thanks to all the reception staff who were always cheerful and helpful. We particularly enjoyed the drives and it made the journeys between the different main towns more interesting. Perhaps, guests could also put together some of the drives and places that they have enjoyed to add to the portfolio.
We hope to see you again soon. Best wishes,
Maralyn and Joe
05 July 2010
Hi all,
We are back in the UK now and enjoying a sunny weekend just like Tenerife … well nearly!
Thanks once again for making our holiday at Royal Sunset Beach Club so enjoyable. We had a great time and it was nice to meet up with so many good friends. We have already booked for the same time next year. We would hate to miss out, so I must remember we can book 13 months in advance!
Send our love to everyone.
Geraldine & Paul
05 July 2010
Dear Ms. Gomercic:
I am pleased to announce that Palazzo Catalani has qualified as a 2010 Interval International Premier Boutique Resort℠. This annual distinction identifies your property as significantly exceeding our already high affiliation standards and delivering outstanding vacation experiences, through excellent accommodations in a desirable location. Criteria for this award are comprehensive and take into consideration resort inspections, customer feedback and other relevant factors.
Designation in the online Interval International Resort Directory and a commemorative Interval International Premier Boutique Resort plaque will showcase your accomplishment.
On behalf of Interval International, congratulations on this achievement and best wishes for continued success.
Sincerely,
Craig
05 July 2010
Hola Silvia!
Many thanks for arranging such a nice apartment for us at Les Manoir des Deux Amants when we went there after we had stayed with you at Los Amigos Beach Club. We did indeed have a charming apartment overlooking the Seine, with a lovely balcony too! We thanked Christophe for his help as well. Please pass on our thanks to Jim for his help in explaining the reservations system.
The excellent bottle of wine which greeted us on arrival in the apartment was a delightful surprise and a very nice touch too. We drank it (on the balcony, of course) overlooking the river, as the sun went down and remembered you and your kindness.
Thank you again and we look forward to seeing you soon, perhaps next year – although we shall be using some of our points to go to California, as our son and his wife (who live in Los Angeles) will make us grandparents early in January next year!! We have only just heard this news and are very excited, as you may imagine.
Kindest regards,
Graham & Carolyn
05 July 2010
First , may I thank you all at Thurnham Hall for helping make our week stay so enjoyable, even the weather played a part. The countryside around the Hall is beautiful and definitely a place we both look forward to visiting again.
Many thanks!
Mary & Ken
04 July 2010
We would just like to say a big thank you to everyone for a lovely stay at White Sands Country Club. We would especially like to say a big thank you to Rachel and Leanne at reception for all their help and support during our stay; they were very helpful from arrival to departure! A big thank you also to Mike for all his hard work in making the excursions such a big success; they allowed us to see places which we would otherwise not have seen. He was a good companion and well informed about the island.
Many thanks to all and hope to see you again soon!
Julie & Richard
04 July 2010
Just a few words to thank you and the wonderful staff at The Point at Poipu for another great vacation. This was the fourth year in a row that we visited The Point at Poipu. As owners, we are delighted to see significant improvements in the property.
In June we spent 12 days ocean front at The Point at Poipu with our daughter, son-in-law and 2 granddaughters. We all had a wonderful time. Thank you to the staff who assign the rooms. Each year we purchase more points to allow us to have longer vacations.
We would especially like to thank the staff for their continued service to the guests. All of the staff members were friendly, considerate and caring. Our special thanks to: Stephanie K and Patrick at reception, John at concierge, Elena at the Bar and Grill, and Manny at the bell station.
There are two staff members that deserve special recognition for their dedication to the guests. Nalani in activities provided diverse activities for both adults and children. She was always friendly, patient and helpful. Our granddaughters especially liked the garden angels and shell crafts. Nalani took the time to explain the history behind some of the crafts. She was also very helpful with directions and recommendations for sightseeing. Frank Moore in housekeeping was diligent in keeping the pool, activities area and fitness areas clean and comfortable. That is not an easy job, as these areas were always occupied with guests.
Again, our very sincere thanks to the entire staff at The Point at Poipu.
John and Janice
03 July 2010
Hi!
Thank you to all the staff for looking after us on our recent visit. We all really enjoyed our stay at Jardines Del Sol…
Kind regards,
Mark
02 July 2010
To the Reception Staff and Manager, Christophe D.:
We have just arrived home from our holiday in France and the first thing we wanted to do is send our most sincere thanks for your help in finding us accommodation at such short notice for the 2 nights of 14th and 15th June.
Since arriving in France four days earlier, the weather had been grey, cloudy and raining. Not ideal for camping in a small tent. Since the weather was so bad we were packing up to leave and head home to England when we realized how close we were camped at Bouffles to Le Manoir des Deux Amants.
It only took a phone call to the staff and Mr. Daniel to personally call “Reservations” to arrange a unit for us. We could hardly believe our luck and as we hoped the weather improved and we were able to continue our holiday in France.
Again our sincere thanks,
Ann & Harry
01 July 2010
My wife and I had our usual two weeks at your excellent resort. As we come to expect every year, your staff, be it reception, cleaning or maintenance are all first class. Everyone is very friendly creating a stress free and happy holiday. Thank you very much. We never tire of coming to Tenerife and mostly because of your efficient and friendly staff. Nothing is too much trouble for them, so thank you again and hope to see you all again next year.
Two most satisfied holidaymakers,
Mr. & Mrs. C.
30 June 2010
We thoroughly enjoyed our holiday at this resort, it was spectacular. We loved the scenery around the area. All the staff were exceptionally helpful especially the reception. We had a few meals in the restaurant and enjoyed what we had. Everyone should make the effort and go on the trip to Floriana's parents' house where we made pasta and pizzas and then ate them. This trip is a must. Hope to stay at Palazzo sometime in the near future.
Pauline and Lou
30 June 2010
Mr. Bradley,
You are blessed indeed. Besides having a radiant personality yourself, you have a staff that displays the same qualities. I've never seen so many people that are dedicated to making every guest comfortable and happy. May God continue to bless you all at Daytona Beach.
Sincerely,
David
29 June 2010
Dear Silvia, Jose & all staff at Los Amigos,
We have just returned from 2 weeks holiday at Los Amigos and would like to thank everyone there for making our holiday such a lovely one. All staff was excellent and we would like to pass on our best wishes and gratitude to everyone there, including the staff at Las Casitas Bar & Restaurant. Tracy, Paul and all the staff was excellent. We hope we will be able to come back again soon.
Again, thank you all,
Ray & Pat
28 June 2010
To everyone at Club del Carmen,
Thank you for a great holiday!
Regards,
Sam
28 June 2010
Good Morning to you all,
We have just returned from a very enjoyable two week stay with you and would like to thank you all for the courtesy and kind way we were looked after by all the staff at Santa Barbara. It is the reason that we return as often as we can. We had a great holiday and thank you all and look forward to seeing you again.
John & Gladys
28 June 2010
Hello,
I've just returned from a lovely two night stay at your resort and was really impressed. Great facilities, great rooms and really friendly, helpful staff wherever we went. We were only there for a short break, but it was very relaxing. I'll be recommending Cromer Country Club to my friends!
Many thanks,
Victoria
28 June 2010
Hi Margaret,
Just to let you know that Margrit and I together with our friends had a great night at the Club Party last Wednesday at Cromer Country Club. The BBQ was very good; Andrew, Louise and their staff should be congratulated for putting on a very nice spread. Congratulations to you and all your staff for everything you all did. It was very nice to see the top terrace in use again. We will probably pop in again if this is going to be a regular Wednesday event.
Kind regards,
Trevor
28 June 2010
Mr. Bradley,
Bill & I had a wonderful, fun & relaxing time at Daytona Beach Resort. We would like to thank you again for your great hospitality. You went out of your way to make our stay perfect. It was great meeting you and seeing how you go out of your way to make sure all your guests feel at home. We have never been to a hotel/resort where the manager goes out of his way to do what you do. Your staff was very caring and helpful. Thanks again so much for all you did for us. We are looking forward to our next stay at DBR.
Jane
27 June 2010
Dear Ms. Pantera,
I am so sorry to trouble you with the shoes. Thank you very much for sending them to us.
We greatly enjoyed our stay in Le Club de Mougins. Everyone we encountered was friendly and helpful. The Club is very attractive and the location is excellent; I do hope that we can return soon.
Sincerely,
Ray
27 June 2010
Hello Margaret
Just wanted to thank you and all your staff from the ladies in reception, the bar staff, cleaners, workmen, security and of course Andy the entertainer, for a wonderful week. They all played a role in making our week wonderful. Of course the weather was great too which does help. We had villa 18 which was in a nice location with plenty of sun so we could sit out and have meals etc. We thought the welcome meeting was a good idea for those that do not know the area and also thought the barbecue was great, as it does help people to mix. This is the third time that we have been to your resort and each time has been a good experience. Thanks once again. We will be back.
Yours sincerely,
Pauline and Keith
26 June 2010
We returned yesterday, after spending a week (by exchanging with RCI) at your resort Sunset Bay Club.
I just wanted to let you know how impressed we were with the resort and would highly recommend it to anyone. We are even thinking about returning (which we never normally do as there are so many places in the World to visit), but possibly may return with our two daughters and their partners. The complex was fantastic and I would like to highlight a couple of things that I think were excellent. We were a party of 4 adults and we all agreed what an excellent resort you have.
… Finally, just wanted to say how great all the staff was at the complex, especially Alex at the top pool who looked after all the quizzes, games etc. He was great and we could see he had a huge amount of patience with all the kids. I wish I had known about this place when my two daughters were younger, it's very good for families.
I don't normally comment directly to a resort, but I felt I had to let you know what a great time we had and would like to say a huge thank you to all at Sunset Bay. You all must work very hard to create such a fantastic environment.
Collette & Lewis
25 June 2010
Dear Anne,
My husband and I stayed with you June 4-18th, 2010. We have been to the Golf del Sur quite a few time before we joined Diamond Resorts and we found Santa Barbara very nice. Everything about it was great, the apartments were really lovely; the pool, pub, restaurant and of course all of your staff were very, very helpful and polite.
When we arrived we were in apartment 456. We asked if we could stay for the 2 weeks in the same apartment, but were told that someone else was coming in the following Friday. Your reception staff said we could move to another apartment on Monday evening rather than wait until Friday, which we did and this was also lovely. Your staff was very good in letting us move apartments, which suited us fine.
We will definitely be coming back to Santa Barbara in the not too distant future.
Thank you for making this a lovely holiday.
Anne & Steve
25 June 2010
To whom it may concern:
We have just returned from our stay at Flamingo Beach Resort in St. Maarten, our time ending June 12th. This was our second visit and we were so happy to bring our daughter and son-in-law on this trip. As before, we truly enjoyed the rooms and amenities and look forward to returning to Flamingo Beach.
We received exceptional service from Juliana in the Flamingo Beach reservations office. We arrived early and requested a room change. She not only accommodated us, but moved our daughter and son-in-law as well so that we were on the same floor and fairly close together. We very much appreciated her efforts on our behalf. Our vacation was wonderful, in part, due to Juliana's assistance.
We hope that you acknowledge employees who serve the owners so well. We are planning to purchase more points this year to move up to the Elite status. It is the quality of the resorts and people like Juliana that make us so pleased with Diamond Resorts and our ownership.
Sincerely,
James & Teri
24 June 2010
I would just like to put on record how much we enjoyed our recent holiday at Royal Sunset Beach Club. The location, amenities, staff, weather - everything was just what we wanted out of a holiday, so much so that we have already booked again for next year.
Many thanks,
Peter
24 June 2010
I wanted to tell all of you a great story about team work and the meaning of "YES".
A guest had come to Vegas with her husband and family. They went to dinner last night and her husband re-proposed to her in front of the family and had given her their original wedding ring. Last night the guest had placed her ring on the kitchen counter and when she woke up the ring was missing. The family looked all over the room and the only thing they could think was that the ring had fallen in the garbage. Earlier that morning the garbage had been placed in the hallway and picked up by housekeeping and put down the trash shoot into the trash compactor. The guests' husband asked that he be allowed to check the garbage, but for safety reasons we advised him it would be impossible. With the meaning of "YES" in mind, Security and Housekeeping put together a plan and went into action. The guest had stated that the garbage bag had a Red Baron pizza box in it; after several minutes and a lot of smell the pizza box (all proper PPE being used of course) was found and inside the bag was the ring. The ring was returned to the guest and needless to say she was very excited. It is moments like this that makes our jobs worthwhile.
I want to thank Becky Felger, Juan Martinez and Alfredo Gurrola from Mastercorp and Kevin Rupp from Security for a job well done. Thanks Guys!!!
Brian
23 June 2010
Hi Silvia,
… We are enjoying our stay here and much of that is because of the high attention to customer service. Every request we have made either for action or information has been dealt with positively, quickly and cheerfully. Thank you.
Best regards,
Sue and Peter
23 June 2010
Dear Doris,
In the absence of the Comment Card system, we are e-mailing you with our comments on our stay from 12th to 19th June 2010.
We would like to thank you once again for making our stay at the resort a very enjoyable one, this being our seventh consecutive year. As usual, the accommodation and the resort were of the highest of standards in all ways. All the staff was extremely helpful and friendly as always.
We will shortly be booking to return next year and as usual booking a two bedroom elite, hoping that we will again be able to get Room 42 or equivalent.
Wishing you and all the staff our very best regards,
Allen and Barbara
23 June 2010
Dear Mr. Cloobeck,
The reason for this email is to just let you know that you have two of the most wonderful people I have ever known working for you: Julian Bailey and David Schmidt.
I am not going to bother you or take time out of your busy schedule with all the details.
Here is the short version … David directed me to Julian to see if he could help us out. Julian was so professional, friendly and very helpful since the very first email I sent him. Not once has he ignored any of my emails.
I cannot tell you enough how getting in touch with Julian changed our minds of getting out of this contract. Julian is a wonderful person and knows how to conduct his business. I am so appreciative of all he has done for us; I don't have enough words…
David has also been a wonderful person answering all the questions I had about the timeshare, he is also a great asset to your corporation. I cannot thank David enough for directing us to Julian to find the help we needed.
I thank you so much for your time to read this email.
Best Regards,
Glenda
21 June 2010
Dear Nadine,
We have just returned from our week at the Alpenclub Schliersee, and wanted to thank all members of staff for making our week most enjoyable. As usual with Diamond, our apartment was spotless on arrival and we found all staff very helpful during our stay, particularly those on reception. We also enjoyed some excellent meals in the Ludwig Restaurant.
Whilst the weather was not great it did not stop us from getting out and seeing the beautiful area in which you live. We are looking forward to returning in the future.
Thanks and regards,
Julie and David
21 June 2010
Hi everyone,
We would just like to thank everyone at White sands, including 'Whites' bar for a brilliant holiday last week. A big thank you to the Jeep Safari guy, the day was amazing. We will certainly be back again. Once again, thank you.
Kind regards,
Margaret & Rod
20 June 2010
Hi Reception,
Just a short note to say many thanks to all the staff at Sahara Sunset for making our stay so great, we will see you next year. Keep up the good work!!
Many thanks,
Malcolm & Daphne
20 June 2010
Mr Bradley & your entire staff,
We want to thank you all for your wonderful hospitality. We have stayed at lots of resorts, but have never had a staff of folks be as courteous, thoughtful and helpful as you all at Daytona Beach! We never passed an employee who did not speak or ask if he/she could help us. In a day when most people just try to get by with doing as little as possible, you all go above and beyond. Our parents were thrilled with the special attention shown to them and loved the much unexpected gifts. We all loved the chocolate shells!! Thanks a million!!! We all had a fantastic time and look forward to seeing you all next year.
Thanks again and God bless you all!
Gene & Ellen
19 June 2010
Dear Sir
I would like to thank all your members at the reception staff for looking after us by supporting our requests for the two weeks my family and I have been in Santa Barbara. This always makes it an enjoyable holiday. I would also like to say that the new look in room 110 is a very nice and updated room. I must also include your cleaning ladies who have also looked after our room; an excellent job they have done. It's nice to see the same faces that welcome us with a smile. Great thanks to Nayra, Cristina, Isabel, Leticia and also Henri, but he's not as attractive as the ladies
Many thanks again to you all. We will look forward to our next visit.
Richard & Family
18 June 2010
It would be remiss if we did not tell you how much we enjoyed our week with you at White Sands Country Club. Our accommodation was excellent and spotlessly clean and the staff was helpful and always polite. The island is beautiful, particularly in the perfect weather we enjoyed.
Regards and renewed thanks,
Walter & Moira
18 June 2010
Mr. Floyd,
Words are absolutely inadequate for me to thank you for your help. You have made my grandchildren, my daughter and I very, very happy. It was such a pleasure talking with you and I am so pleased that Diamond Resorts have people of your caliber in charge; you're such an asset to the company. Grand Beach is a wonderful resort. My family and I always look forward to staying there. You have such a wonderful, courteous & professional staff. I look forward to meeting you when I am there again. Thank you once again & God Bless You.
Joyce
14 June 2010
Dear Sir or Madam:
We were guests at the Sedona Summit from May 29 – June 4, 2010. We checked out a day late due to an illness our son was experiencing so were slated to stay through June 5, 2010.
My husband and I brought our 90 year-old grandmother, our 10 year-old and infant sons with us. I called the resort a month before we were due to arrive and requested a handicapped accessible room for our grandmother. I also asked the attendant if we could have an upgraded room as this trip was for our grandmother's 90th birthday present. She wanted to see The Grand Canyon one more time and we wanted to make it as special a trip as we could, as she'll probably never go on a similar trip in her lifetime.
I wanted to take the time to let you know that we were blown away with your resort. The staff, the accommodations and the views; I was not expecting things to be so perfect. Our 2-bedroom villa was beautiful, the views from the patio were breathtaking and our grandmother was very able to use the facilities without much assistance. I have recommended your resort to everyone I know. Thank you for making our stay so wonderful.
We are Disney Vacation Club members and exchanged to stay at your resort, so I was unsure if we would be invited to comment on our experience, but rest assured that if we are invited to do so, the resort will receive all fives!
Thank you for your attention to this matter.
Very truly yours,
Mandy
14 June 2010
To all the staff at Le Club Mougins:
We have just returned from a week stay and would like to thank all the staff for their help and advice.
We stayed in apartment 313 which we really enjoyed. It was nice to come back to in an evening to enjoy the view from our balcony. Thank you for providing an apartment as we requested, it made a big difference to the enjoyment of our holiday. We also appreciated the daily paper and 20 minute use of the internet; little things, but good ideas that matter.
Once again many thanks for an enjoyable stay and we are looking forward to coming again.
Best Regards,
Alan & Jayne
12 June 2010
To all the staff at Palazzo,
Thank you for making our 25th wedding anniversary so special!
Martin & Mandy
10 June 2010
For All to See:
As you can see my signature at the bottom, you probably can figure out I have an extremely stressful job in charge of government planes. We have been coming to your resort for 5 years. My husband (a veteran from the Vietnam War) was a pilot shot down, lying in rice fields for days with a leg needing to be amputated, had never been in the ocean till he was introduced to Simpson Bay, Flamingo Resort. The conveniences that Mr. Pemberton has provided me in order to assist Joe to the ocean is priceless. When you see a gowned man that has traveled the world and watch him approach your beautiful beach, just steps from his condo door without the embarrassment of his mangled leg is like a child at Christmas. We have truly enjoyed the friendly staff and their eagerness to go above and beyond their duties. With some challenges on the unit we stayed in May 27 thru June 5th 2010, the staff never hesitated and immediately responded to our requests. People are always quick to complain, but never quickly enough to compliment others that make such an impression and enjoyment in our lives. When my life is over I have requested my ashes to be disbursed in the cove of Simpson Bay. We are so at peace there I cry every time I have to leave. Whatever management does or says, never change because you will always have repeated business from word of mouth. I have sent several couples to this resort in 5 years. Thank you for sharing your beautiful place with us and for us. Mr. Pemberton thank you, thank you for all you are and all you do, the smile says it all.
From,
Sandra & Joe
10 June 2010
Dear Madam,
As part of our Marriot Timeshare through Interval International, my wife, eldest daughter and her family and I, stayed at your resort last week.
I would like to say that the holiday was excellent and the facilities were first class. We all had a marvelous time, especially the children aged 4 and 6.
Please pass on our thanks, particularly to Michal, who is a real credit to your organization.
Regards,
Peter
10 June 2010
We recently stayed at Santa Barbara for 2 weeks and had a wonderful time. All the staff was great, friendly, helpful and efficient. The apartment was cleaned to a very high standard. There was so much to do with the many activities arranged all through the day and night. The resort is kept clean and tidy and the pool bar and restaurant offered excellent meals. The jacuzzi, gym and sauna were great. There was only one thing that spoiled the greatness of everything else and that was the water in the swimming pools was very cold. Is there any chance of heating the pools in the future? We will certainly be staying again in the future, and many thanks to all of the staff for making Santa Barbara such a great resort to stay at.
Kind regards,
John and Marie
09 June 2010
Dear Louisa,
Just a short note to say our parcel has arrived safely. Thank you for packing and returning it to us.
We would also like to thank you and all the staff at Wychnor Park for another excellent holiday. It's like 'coming home' especially to people so comfortable and welcoming. As always, the grounds and gardens were looking good. All staff we came in contact with from reception and housekeeping to grounds were efficient and friendly; good to see familiar faces.
Thanks again and we look forward to returning next year.
Yours sincerely,
Angela
09 June 2010
Good morning Miss Hahner and Mrs. Schierlinger,
On behalf of our travelling group with our deaf guests we would like to say another "thank you" to you for this nice stay at Alpen Club. All guests have had a lovely time at Alpen Club. They felt very comfortable and were very happy with all the services you all provided. Please, forward this message to Dimitrios and Dieter (our bartender) and everybody else in the team. I will also send you some photographs in the next days.
Kindest regards from Cologne,
Claus
09 June 2010
Dear Mr. Bradley:
I wanted to write and personally thank you for the wonderful stay my husband and I had at your hotel this past weekend. We hadn't been away alone in over a year and it was something we planned and really looked forward to a few weeks preceding. We found you online and although you can indeed look at pictures, you never really know what you will get until you get there.
Our experience began with your most gracious and accommodating front desk associate, Keiko. We called ahead when we arrived in Daytona and were hoping – just on the off chance - for a possible early check-in. Keiko was upbeat and very kind and told us to come on over. She was very pleasant and informative. One of the most important questions, I believe, she asked was, "Have you ever stayed with us before?" Great question to ask a new customer! She not only accommodated us a bit earlier than we had anticipated, but she put us in 609! What a great room to have been put into on a first time visit! She knew what she was doing and because of her, you now have new clients! We were thrilled to have been treated to such a great room as new guests. Thank you Keiko!
Mr. Bradley, I would be remiss if I did not tell you what a wonderful associate you also have in Jimmy from Security. My husband and I came down to the pool area early Saturday morning to take a look around and see more of what you had to offer. Jimmy happened to be walking through the area and greeted us and asked us how we were enjoying our stay. He was so very informative and friendly! He spoke very highly of the Regency, the other associates and you! He talked to us about places in Daytona we could possibly choose to dine at, he recommended different places to visit and even spoke of some fun possibilities for us if we were to bring our children the next time. He gave me a map and indicated a lot of great possibilities for us! All in all it was a great conversation! He met us as we were leaving the next morning, as promised; he had your business card for me like I asked!
We loved our stay and we wanted you to know it! We definitely plan on returning soon and look forward to bringing our teenage daughters with us. I look very forward to staying in the two bedroom suite overlooking the ocean the next time around! With so many places to choose from on the beach we ended up choosing one of the best in my opinion! The Regency was clean, friendly, professional, accommodating and we sincerely thank you for the great job you do!
Sincerely,
Debra
09 June 2010
Good afternoon,
My husband and I recently stayed with you for a week and it was absolutely wonderful. The rooftop Jacuzzi was amazing and a very special surprise for us on arrival. It's been 4 years since our previous stay at SB but we enjoyed the week so much, we booked to return for a longer stay as soon as we returned home. We ate at the pool bar and in the main restaurant and the food was very enjoyable and the service for both was extremely good. We visited the WPub to watch the Grease show and had a good laugh, it was really good fun. To be truthful, whether dealing with your staff at reception, in bars or restaurants to the ladies cleaning our rooms, everyone was most welcoming, helpful and friendly.
Please pass on our thanks to your team for making our stay at Santa Barbara such a lovely experience.
Many thanks,
Tracy & Steve
08 June 2010
Dear Sahara Sunset Club Reception Staff,
We spent the last two weeks of May with you and we wish to thank the Reception Staff (especially Wendy) for the splendid way we were looked after during our holiday. We really felt that our needs were of very real concern to everyone and hope to see everyone again in January.
Again, very many thanks,
Dan & Martha
08 June 2010
Hi Alex:
I must begin by apologizing for the delay in sending this e-mail. Life is so busy, but since we are off to Canada and Alaska tomorrow, if I don't do it now I will forget completely.
You probably won't remember us, but we were with you at Kenmore in April and need to take this opportunity to say how much we enjoyed our stay. We found the resort and the lodge to be in very good order indeed (despite the work being carried out on the rear car park) and the staff to be very friendly and helpful. The lodge was well maintained and the grounds were very well kept too. Reception staff was very friendly and helpful although I must say (at the risk of sounding sycophantic) the friendliest and most helpful of all was you.
Although the restaurant and bar are on the small side, the service, food and entertainment were excellent.
Your ideas and plans are obviously coming together, so once more well done, thank you, and long may your good work continue. In the words of Arnie - "I'll be back!"
Yours,
Frank and Joy
07 June 2010
Hi Alex,
Just a quick email to say how much we enjoyed our stay at Cala de Mar and we will certainly be returning. The cleanliness of the site and the apartment were superb. The staff was very helpful in every way.
The main reason I emailed is to thank you for the way you handled our complaint on arrival. It gave me and my husband a better understanding as to why we had not been allocated an apartment in the block of our choice which had been requested earlier in the year. As it turns out the apartment you had booked us was far superior, so our thanks to you. We left a much happier couple.
Thanks to everyone there - and keep up the good work.
Regards,
Christine & Mont
06 June 2010
Dear Mr. Cloobeck:
I know that in today's world not many people take the time to express their gratitude and compliments when someone goes above and beyond their everyday duties. I want to share with you the wonderful experience that we had while staying at the Royal Palm Resort in St. Maarten.
This was our second year staying at Royal Palm and the first few days were very relaxing for us. We own a flower shop in Naples, FL and had just finished up the season with a very busy Mother's Day holiday. We knew that Royal Palm was the perfect place to just veg! On Saturday morning, May 15 my husband Bill experienced severe chest pains. After stopping at the desk, security arrived and calmly took over the situation, calling an ambulance and taking me personally to the hospital. After Bill was stabilized and admitted to ICU the resort picked me up to take me back to our condo. Imagine my surprise and delight at seeing a fruit and gourmet basket waiting for me on the table. The enclosure card expressed get well wishes. That kind gesture assured me that we were surrounded by people who cared about us.
Over the next four days while Bill was recovering in the hospital Ms. Kellowan along with her fine staff checked on me and made sure that anything I might need would be taken care of. It was truly a comfort knowing that I could count on them to help us in a very scary, stressful situation.
… We are planning on returning again to Royal Palm next May, this time for 2 weeks!
Our compliments and kudos to Ms. Kellowan and her wonderful staff, especially Mr. Singh. They are to be commended!!
Sincerely,
Carol
05 June 2010
Dragana,
Please pass on my thanks to all reception staff for the amazing service they provided during our stay.
Andrew & I were with you at RTCC from the 21st of May for 1 week and the rest of our family, Adele, Neil, Olivia and Lilia for 2 weeks returning home yesterday.
Our apartment was lovely. Thank you very much for arranging our stay in our chosen apartment. Special thanks to all reception staff that were, as usual, extremely efficient and friendly towards all our family.
Olivia (a regular visitor) sends her thanks to the girls at reception for her special gift.
May I also say the new reception is looking great and the family passed on details to us on their return regarding the plans for the outside area and it sounds lovely.
Thank you once again for a wonderful holiday!!
Regards
Andrew & Lynne and Adele, Neil, Olivia & Lilia
04 June 2010
Dear Sally,
I would just like to say how delighted I have been with the Club del Carmen. Firstly, thank you for our excellent help in getting another week arranged for us and for taking care of our flights. I feel that I must compliment all of the staff at Woody's as well. The staff is so friendly, professional and really made us so welcome. I would strongly recommend this resort to any Diamond member. Finally, thanks to Maizey and the reception staff, they were so helpful. I give credit to you all.
Best regards,
Steve
04 June 2010
Dear Chairman (Stephen J. Cloobeck):
We recently took some friends to stay at the Palazzo having been several times since it opened. We are contacting you to let you know how well we were looked after by Riccardo and all his Staff. They were all extremely friendly and helpful without being too obtrusive. Our friend is Director of the Cotswold Academy for the History of Art and we have a deep interest in the Etruscan Civilization. Riccardo introduced us to several new Etruscan Sites and also other sites of great architectural interest in the area. The 'Team' at the Palazzo is absolutely first class and we are really looking forward to our next visit.
Our only problem is getting a booking there and we wish we could book 2 weeks on a regular basis.
Yours faithfully,
Stuart & June
01 June 2010
Dear Mr. Cloobeck,
Please forgive my approaching you without an introduction, but if you can spare a few minutes, there is a matter that I wish to make known to you.
From May 7th-May 14th, my daughter and I stayed at the White Sands Beach Club in Menorca. The day before our scheduled departure, my daughter became ill and was unable to travel for two days. Other crises followed, including delays because of the ash cloud before we finally departed on Wednesday in May.
The staff at the resort was absolutely wonderful. A doctor was called to visit my daughter and other accommodation was made available to us, to which my daughter was transported in a wheel chair carried by two male members of staff. Directora Rachel Aguirra and Leeanne at reception allayed our fears, solved all our problems – all done with consideration, courtesy, complete professionalism and warmth.
During my long life, I have travelled widely and I can honestly say that I have never encountered service of this quality. My daughter and I continue to be grateful to them all and cannot praise them highly enough. It was not enough to thank them; it seemed to me important that YOU should know what a marvelous team you have in this small corner of your business empire. Not having come to grips with modern technology, I continue to correspond by "snail mail" (a recently acquired term), even with an arthritic hand!
Yours sincerely,
Joan
31 May 2010
Dear Helen,
We have now arrived home from what was a most enjoyable holiday. It was our second visit to Garden Lago and once again we were more than happy. The whole complex is well cared for, the apartment was excellent and all of the staff was friendly and efficient. We would not hesitate to recommend it to our friends and family.
... Looking forward to seeing you again.
Best wishes,
Geoff
31 May 2010
My wife, I and 2 friends stayed at the Cromer Country Club from 22-29th May. As there was no questionnaire, I am sending this e-mail to say how much we enjoyed our stay. All staff we came across was extremely helpful, particularly Primrose and John who sorted out the few minor problems we had in the apartment. The apartment itself was of a very high standard with plenty of room for the 4 of us. The furnishings were extremely comfortable and the large balcony became a lovely sun trap, even when the wind blew. I think the only comment we would make would be the size of the kitchen which became a little cramped when us 2 men were at the height of our cooking. We had 3 meals in the restaurant, which were of a very good standard and quite reasonable. Andy, the resort host, worked extremely hard in supplying what turned out to be a good standard of entertainment. I thought the daily puzzle sheets were a good idea, it certainly kept our wives quiet for long periods.
I hope the above is beneficial to you and I know the same views were shared by the other guests we spoke to. Thanks again for the services you provided to make our stay a memorable one.
Chris & Kel and Friends
VOLCANIC ASH LETTERS
31 May 2010
Dear Simone:
As you are well aware, my husband Bill had a heart attack during our recent stay at Royal Palm Beach Resort. You and your staff were extremely helpful to us in what was a very scary situation. Security came promptly after my stop at the desk asking for an ambulance. They were professional and caring. Security even took me to the hospital so I wouldn't have additional stress. When I returned from the hospital that day there was a fruit and gourmet basket sitting in our condo with get well wishes expressed from everyone at the resort. It made me feel that I was among people who were really concerned about what was happening to us. During Bill's four day stay in intensive care I was surrounded by staff that was very supportive. Simone, you were available to answer any of my questions and requests. Mr. Singh was helpful during our crisis and in tending to our special needs.
So many people only take the time to relay negative comments. I want you to know that we were truly comforted knowing that we were among "friends" in a place so far from our home.
Many thanks to everyone at Royal Palm Beach Resort, especially to you Simone, for your great leadership at the resort. We look forward to our return next year!
Best regards,
Carol
31 May 2010
Dear Rachel & Sunset Harbour staff,
We thoroughly enjoyed our two weeks with everyone and look forward to the next time. The warmth and friendliness of you and your staff contributed greatly to our enjoyment. The apartment was very suitable for us-thanks to the 'allocator'. We wished that the lighting in the apartment was brighter so that we could have read. Thank you once again for everything.
Leonard
30 May 2010
Dear Clare,
I just wanted to say thanks to you and all your staff. I would be grateful if you could particularly thank Sam and his colleague who came to Lodge 6 after I fell on Wednesday night and then called the paramedics for us. You will be pleased to hear that although I have had a 'nice' black eye all weekend, it is now fading and all the grazes are healing quickly.
We did enjoy our stay at Broome Park Golf and Country Club and just wish we had been able to book for longer, but we hope to return next year. The Lodge was really comfortable and my husband thoroughly enjoyed the golf in such a lovely countryside. I enjoyed the pool and sauna facilities. The Quiz night was good as well and we were able to see a part of the country that we had not really visited before.
Once again thank you to you all and hope to see you next year.
Judy
30 May 2010
I am writing to thank all the staff at Santa Barbara Country Club for making our stay so enjoyable. Everyone was extremely helpful to us and nothing was too much trouble. I believe the concierge desk is a great asset to the resort; again everything we requested was done immediately.
… Please pass our thanks to all the staff at the resort.
Yours sincerely,
Mary
28 May 2010
Dear Rachel and Lianne,
We had a trouble free flight home and in spite of the unseasonable weather our ten days at White Sands Country Club was as usual an enjoyable holiday. The warm welcome we received from you both makes us feel that we return as friends and not just visitors. The helpful and cheerful reception we get when we visit reception is great. We should also give a mention to your maintenance staff that is always bright and polite doing what at times must be an exhausting job. White Sands CC is such a peaceful, well run and delightfully landscaped resort with its beautiful views of the Port and we are sure it must rate as one of the best on Menorca. We shall hope to return another year. Thank you once again. Sincere regards and well wishes for a successful season in these difficult times.
Michael and Diana
27 May 2010
Dear Staff at Sunset Harbour,
On behalf of us all, we would like to thank you for the extra help and support you offered us at the difficult time of the "Volcanic Ash" causing all the disruption and for finding us the accommodation we required to continue to stay for another week.
Many others on holiday abroad were not as fortunate as us staying with Diamond Resorts. So, once again from all of us, a big thank you!
Julie, David, Claire, Jake, Josh
27 May 2010
Hello Mr. Hopp,
It happens not often that a guest remembers the name of an employee, yet you are such a positive exception. We were welcomed in a very friendly manner and the apartment was in very good condition. All staff has been friendly and helpful to us. Even my forgotten camera has been forwarded to me in a professional way. I consider this an excellent service to the guest. I'll keep these best service memories from your resort and will recommend you to others.
With kindest regards,
Ralf
27 May 2010
Dear Barbara,
I own two units at The Historic Powhatan Resort which I exchanged through RCI for a stay from April 24 – May 1. My elderly mother, sister and I shared one unit; elderely friend of my mother and their son shared the other. Everyone had a wonderful time and our guests were very impressed with their unit and the grounds in general.
My sister and I arrived early afternoon April 24. Everyone at the front desk worked with me to ensure we had everything needed to meet my mother's and guests' handicap requirements. In particular, I would like to thank Barry who coordinated with others in maintenance and stayed at the units until he was certain everything we needed had been installed.
Everyone was registered and the units ready before my mother and her friends arrived that evening. They were impressed that all they needed to do was pick up their keys and go to the units. Check out was so effortless, I called the front desk to let them know we were leaving and to OK any additional charges. Our guests felt they had received first class service from check-in to check-out.
Thank you so very much to everyone for making this stay memorable for my mother and guests.
Sincerely,
Fran
26 May 2010
Hi,
Just wanted to say thank you for a fantastic week at White Sands Country Club. This was our first visit to Menorca and we enjoyed every minute. The resort is lovely and our room was great. We enjoyed our visit to Royal Sunset Beach Club as well. A BIG thank you to Leanna and Rachel for all their help and local knowledge. We hope to be back some time next year.
Best Wishes,
Lesley & Alan
26 May 2010
Hello,
Sorry for the delay in sending our thoughts from our holiday. We really enjoyed our stay at your resort on our RCI points. We have stayed at other resorts on the island which have been good, but we were really happy at Sunset Bay Club and hopefully one day will be able to return. We found all the staff to be very friendly and efficient which certainly helps to make the holiday even better.
Kind regards,
Brian & June and Janet
26 May 2010
I am emailing to express our thanks to the staff of White Sands Country Club for their help in our enjoyment of a week's visit finishing last Friday. The apartment was to the usual high standard and the resort facilities are simple, but well maintained (although the lower end of the site could do with some tidying up). Reception was particularly helpful and friendly and we would like to single out Rachel for her hospitality. We shall be back to enjoy more peace and relaxation.
Thanks to everyone involved,
Michael and Wendy
25 May 2010
Hi,
I would like to commend your staff at Sunset View Club in Tenerife. We recently spent some time there and unfortunately had our flight cancelled due to the volcanic ash. As you can imagine the reception area on that day was in chaos with members trying to find out information from the airlines. I wish to thank the concierge, specifically Jayne Harris and Julie Otis, who dealt with all of the members in an orderly, efficient manner. Words cannot express how impressed we were with the way they dealt with the situation. They then organised for us to book accommodation with the help of Nicola in reception and Valerie who went out of her way to organise appropriate apartments. I will certainly be holidaying in this resort again and would like my comments to be passed on to the team with a big thank you for a job well done.
Regards,
Pat and Mark
25 May 2010
Dear Barbara,
Just wanted to send a note of thanks for the kindness shown by you to my wife. Due to several surgeries she has some health problems. It's nice to know that our The Historic Powhatan Resort has someone like yourself who does care about others and who does service above and beyond what is required. Thanks again for all your help with our owner exchange.
Regards,
Greg and Linda
25 May 2010
Dear Nadia:
We are writing to thank you and all your staff at Le Club Mougins for a wonderful 2 week stay! We were there from April 26 through May 10th and we had a marvelous time. Your front desk staff was so helpful and friendly and your maintenance was very responsive to each request we had. My sincere thanks to everyone who made our stay the best one yet!
Thanks again.
Sandi and Ed
25 May 2010
Hi Ruth,
Just wanted to send a short note of thanks to you and the rest of the Royal Sunset Beach Club team. We all had a fabulous time and couldn't fault anything during our stay last week. Thanks also for the use of a second apartment on our last day, it made a massive difference and allowed us to maximize our last day of Tenerife sunshine!
Actually, only one complaint, I was hoping for some of that volcanic ash to hamper my travel home and possibly benefit from another week's stay! Never mind, I may look at returning at some point later this year!
Thanks again!
Yvonne
24 May 2010
Mr. Cloobeck,
Last September '09, I purchased a "Silver" Club Membership. Today, I purchased a "Gold" Club Membership. I wanted to personally express my overwhelming, proud and enthusiastic pride in belonging to the Diamond Resorts International family. When I vacation at the two Resorts in Sedona twice a year, all involved employees MAKE me feel like family.
This week, Fri.-Fri., I'm vacationing at your Polo Towers Villas and am so impressed with the immaculately super clean, organized and new decor! I had a wonderful Sales Agent, Julia de la Cruz, who has such an enthusiastic and professional manner about her! Derry O'Brien was excellent, Karen Lucas in Quality Assurance and every other employee that worked with me today. Each one of them does your Polo Resort Villas justice with pride and professionalism! Again, I'm so impressed with Julia de la Cruz, she is so Dynamic! Michael was very instrumental in making my "Gold" Club Membership happen. Also, Bill Ortiz deserves an honorable mention with his gracious kindness toward me as well! If there is any kudos given, each of the names I mentioned surely deserves the kudos. They serve you PROUD! I'm so overwhelmed! Thank you Steve, for YOU being YOU!
Yours truly,
Arlin
24 May 2010
Hi Thomas,
Just a quick note to thank you and your staff for our recent stay with you at the Daytona Beach Regency.
We had a very relaxing time, spending most of our time at the pool and beach. The accommodation was first class and with this being our second visit, we certainly hope to make a third in the near future.
Your staff is very friendly and courteous and we would like for you to thank them all personally for us at your next team meeting. Say a special thanks to Jimmy and Al for us.
Hope to see you all in the near future.
Thanks and regards,
Phil & Jennifer
24 May 2010
My wife, mother-in-law and I stayed at the White Sands Country Club from the 14 - 21 May 2010.
I would like to pass on my sincere thanks to the 2 ladies in reception who were extremely helpful and sympathetic to a couple of problems we had with my 94 year old mother in law.
The whole stay was enhanced by their professional attitude. Thank you.
Iain
23 May 2010
Tom,
It was good to meet you during our recent stay at the Daytona Beach Regency. We were in Unit 309 from 1-15 May. We particularly enjoyed the ocean front and corner unit.
We want to commend your entire staff. Everyone was friendly and helpful -- front desk, activities, unit service, security. We also wish to take note of special people like "the three J's," Jimmy, Justin and John, who managed, with determination and despite technical difficulties, to get our computer on the wireless hook up. This was important because of professional business I had to conduct.
Also, your sales staff is thoroughly proficient. Dave, Kathy and Tom were all helpful in making a major transition for us: moving from ownership in The Kenmore Club, in Perthshire, Scotland (which we loved and used for ten straight years), to expanded ownership in Diamond Resorts International. We shall now have Membership in Diamond Resorts U.S. Collection.
We look forward to returning to the Regency next year and will seek reservations for 30 April - 14 May 2011. We would like very much to request consideration for the presidential suite! Next best would be an ocean front elite one-bedroom unit.
Having been a CEO myself (a college president twice), I know that a commitment to excellence in management and service begins at the top, so I commend your leadership, Tom!
Catherine and I look forward to our return to the Regency in 2011!
Bill
23 May 2010
Hi!
We wish to thank all the staff, especially Nicola and Valerie for all your help in our recent stay, which was extended due to the volcanic ash eruption. Also please extend my thanks to Jayne Harris and Julie Otis, who gave exceptional service in our hour of need. I would not have known what to do without all their help and we really did appreciate it.
I have notified head office to let them know what an excellent team they have at Sunset Bay Club. We will see you all next year. A big thank you again.
Regards,
Pat and Mark
21 May 2010
To Customer Service at Sunset Bay:
We would like to thank all the staff for their help and understanding of our recent holiday as we were delayed for 2 days due to the volcano dust. Everyone at Sunset Bay was very helpful to us and we were allowed to stay in the apartment for an extra day and until our flight went out.
Many thanks to all,
Mrs. N.
21 May 2010
Dear Sir,
I am writing, somewhat belatedly, to thank you and your staff for the great kindness and hospitality that you showed us during our extended stay at Santa Barbara. Due to the recent flight disruptions caused by the volcanic ash our return flights to the U.K. were cancelled. It was a time of great uncertainty, but thanks to the hard work, efficiency and kindness of your team the stress of the situation was significantly reduced for us. We were made to feel extremely welcome and you went to great lengths to help us in every way possible. It really made such a difference to us and especially to my children, who at times were quite frightened at the prospect of not being able to return to the U.K., as you gave us security and safety.
I would particularly like to express my thanks to the maid who cleaned our apartment and ensured that we had sufficient supplies, the reception staff who were so kind and friendly, the entertainment team who worked overtime when the disruptions first took place and yourself who worked tirelessly to assist us in every way possible.
Your resort is amazing and a great credit to Diamond Resorts! Thank you so very much. My best wishes to you all.
With kind regards,
Lindsay
20 May 2010
Tom,
I don't know if you remember me. My family and I spent a week at the Daytona Beach Regency April 18-25th, 2010. I actually spoke to you in the lobby mid-week. Just want to let you know how much we enjoyed ourselves. Your staff is second to none. From Jimmy Bartlett in security to Sue at the front desk, everyone was kind and very accommodating. Thanks for everything and hopefully we will see you again.
Peter
20 May 2010
Mr. Bradley,
I wanted to write you and personally bring to your attention a very important employee that went above and beyond for me during my stay May 10-14th, 2010 at the Daytona Beach Regency.
Jimmy the Security Man was so willing to do anything to make my stay an amazing experience. He gave me a great tour of the hotel, explained so many things about the hotel to me, carried my luggage to my room and refused a tip. It was a pleasure meeting Jimmy. You have a very valuable asset with him. I'm sure you're aware of that and I hope he goes far.
Sincerely,
David
19 May 2010
Sir,
I write to thank your staff at Santa Barbara Golf and Ocean Club, Tenerife, for the excellent service and care we received during our extended stay due to the "Ash" problem, which involved 2 cancelled flights and an over stay of 8 nights. Worthy of special mention are: Bryan Wilson (Sales), Henri (Reception Manager), Emma, Cristina, David (Reception) and all the Diamond girls at the Concierge. Your excellent team allowed my wife and I to enjoy the extra days in Tenerife without stress (except of course the travel days)!
... We just can't praise the staff in Tenerife enough for all they did for us. Their attitude and work ethic was first class and a credit to you and the company. Should you wish to use all or part of this note to pass to staff, management, or even in sales then please do. I remain yours faithfully,
Terry
19 May 2010
Dear all,
I would just like to say a great big Thank You to everyone there who made my 60th birthday so special. From the minute we arrived on the evening of May 9th (Sunday), we were shown to our apartment only to find all my family there waiting to celebrate my birthday with me. It was the most amazing surprise and it just got better and better as the week went on. I had absolutely no idea that my family would be joining me and my husband on holiday.
All the staff was so kind to us and really helpful. I can genuinely say that it was the best holiday I have had with Diamond Resorts and we would definitely come back again. Nothing was ever too much for any of the staff who was always really helpful and so friendly. I would also like to thank you for the bottle of red wine left in our apartment on the day of my birthday.
Once again thank you all so much for the most amazing time.
With best wishes,
Pauline
18 May 2010
Gentlemen,
I write this note to thank you and all your staff for the way you treated Janet and me during our extended stay in Tenerife from May 1st-16th, as you know it should have been 1st- 8th!
The care, attitude and manner that all of your staff went about to minimize our dilemma is a credit to the company. Extra special mention is due to Bryan who was in touch with me daily before the initial cancelled flight on the 8th until our arrival back in the UK on the 16th to Bristol, then onto our journey to Norfolk some 275 miles away! Henri, Emma, Christina and David in reception also played a big part on our seamless transfers between apartments, keeping hassle to a minimum. The Diamond girls in the Concierge also played their part in ensuring that our extended stay could be enjoyed. They say good comes out of adversity and the ash cloud issue certainly showed what all of you are made of when it comes to looking after guests as people, not numbers, all with unique problems. Janet and I will always remember your treatment of us over the last three week. Thanks again.
I have written to the Chairman highlighting your actions on our behalf.
Best regards,
Janet and Terry
18 May 2010
Dear Mrs. McNicol,
My wife and I would like to thank you and all the staff at Cromer Country Club for a most enjoyable and restful holiday. Every member of staff we encountered was very helpful and went out of their way to ensure we had a nice time.
Thank you,
Brian
18 May 2010
Dear Messrs. Loeblich and Cloobeck,
Ms. Barbara Hood, Front Desk Manager at the Historic Powhatan Resort in Williamsburg, VA deserves a special commendation. Although I have had minimal contact with her in the past (we have stayed at Powhatan two or three times a year for several years), it is obvious that her management style results in a friendly, efficient, and knowledgeable front desk staff. During our recent stay at Powhatan, I came to know her personally and experience first-hand what a great asset she is to Diamond Resorts International. My wife and I stayed from April 26-May 8.
Upon our arrival, I discovered that our unit had seven light bulbs not working. Also, there was no iHome radio in the master bedroom (a previous stay at Powhatan had introduced me to these radios and as a result, we now have one in our bedrooms in both our Florida winter home and our Maine summer home). I went to the front desk and Ms.Hood happened to be filling in at the moment. I knew who she was from previous contact, but never needed to ask for assistance on such trivial matters. The response was immediate and the problems were solved by the end of the afternoon.
…Ms. Hood combines the best of professionalism and personal warmth. She is certainly the kind of employee I would have been proud to have on my staff during my working years (I served twenty-five years as Dean of Student Affairs at Rutgers University before my retirement, with a staff of over one hundred professionals). I trust that you already know her value to Powhatan and to Diamond Resorts International, but I hope that now you know how she has further endeared herself to one of your guests and one of your Gold Elite Club members.
Thank you for taking the time to read this.
John
16 May 2010
Just a few words to say how much we enjoyed our stay last week at The Royal Sunset Beach Club. We stayed in one of the refurbished apartments and it was beautiful. Everything about the week was wonderful: the staff (always courteous, pleasant and helpful), the food in both the pool bar and the restaurant (excellent standard and good value) and the entertainment (John and Dave worked tirelessly, encouraging everyone to take part in the daytime activities and they also worked hard in the evenings before and after the formal entertainment, which was varied enough to please most people).
Of course the weather was excellent - and we are already looking forward to returning next year.
Keith & Sarah
15 May 2010
Alexandra Barham:
My friend Glenda and I wish to thank you for all your help and kindness when we needed it most. It made all the difference to know there was someone we could turn to that would understand. I am on my way to being completely well now. Our holiday was lovely; it always is when I come to Royal Oasis. I have been many times with various members of my family and always had fun and hope to again soon. Thank you again for your care and attention.
Sincerely,
Pat
15 May 2010
Dear Reception staff.
Many thanks for making our stay at Royal Oasis Club at Benal Beach so lovely. We had a warm welcome at reception. We had been given a room with easy access as I requested; this could not have been better as it was on the same floor as reception. In 10 minutes our television was sorted out. Nothing could have made our stay more enjoyable.
Once again many thanks.
Regards
Hilary
15 May 2010
Hi Girls,
Many thanks for yet another great holiday at White Sands. As always the welcome was warm (even if the weather wasn't) and Rachel's choice of apartment was perfect for us. Thanks also to Leanna and Hiski for booking Cobblers for us. Hope you have a good summer and we look forward to seeing you all again soon.
Kind Regards,
Bryan & Jane
15 May 2010
Once again folks, thank you for another very warm welcome on arrival from Lupe and her reception staff. The information and assistance they provide is always first class and extremely helpful. It is always a pleasure to stay at Sunset Bay where all members of staff seem so friendly. My wife and I even commented on how nice & friendly Juani, our housekeeping lady was considering we speak little Spanish and she little English, but she obviously took great pride in her work. To be honest, I had considered converting our fixed week to additional points, but we would miss our regular visits to Sunset Bay and the excellent customer service we receive from all the staff. This is obviously a reflection of the good management team running the resort.
This year we had our second week at Santa Barbara. While we enjoyed it, we have decided to remain at Sunset Bay next year for the two weeks (already booked). My wife and I enjoy coming to you on a regular basis for the friendly service and quick response to any queries we may have. Sunset Bay is certainly a jewel in the Crown of Diamond Resorts International. Keep up the good work folks.
Looking forward to next year already - Good Luck and many thanks for many happy holidays.
Craig and Maria
15 May 2010
Dear Helen,
We have just spent a wonderful week at Garden Lago and wanted to share with you that the service given to us by your staff was wonderful throughout. Particularly impressive were the services offered by Eduardo in the bar and a Dutch gentleman (I didn't get his name) in reception. We have great memories of your establishment and will certainly visit again.
Many thanks,
Jim
14 May 2010
I would appreciate a copy of this being passed to the Chairman. I recently returned from Garden Lago in Mallorca. My break was 10-17th April. My return flight was affected by the volcano preventing flights back to the UK. From the moment I re-contacted the resort the staff (in particular Ms. Luz) could not have been more helpful and professional. I was found new accommodation, advised of the up-to-date position on a regular basis and given all the extra local information necessary to cope with the stressful position that arose. Absolutely first class service and a credit to Diamond Resorts International.
Geoff
13 May 2010
We have recently returned home from a very pleasant week at Santa Barbara Golf and Ocean Club and would like to express our thanks to all your staff for contributing to another relaxing holiday. Your staff at reception was very efficient and always courteous and a particular thanks to Pablo. The Concierge ladies again were very helpful and provided us with a lot of local advice and tips! Congratulations to your cleaning staff on maintaining such a high standard of cleanliness throughout. We are looking forward to our visit in week 18 next year - let's hope the Icelandic volcano and ash has died down by then.
Regards,
Richard & Wendy
13 May 2010
Hi Silvia,
Sorry I have taken so long to contact you after our holiday, but my computer has given me more problems and has been back to the suppliers for repairs several times.
Many thanks to you and the rest of the Los Amigos Beach Club team for another great holiday at your resort. As always we found the company, friendship and service to be of the highest standard and we both much appreciated the care and consideration we received from you all. We have just returned from a week at our other timeshare. A good holiday, but very impersonal. We saw very few people during our week there despite being told that the resort was busy and we saw nothing at all of any member of the staff - no cleaners or housekeepers and the gardener only appeared part way through the week -not anywhere near the standard we so much enjoy at LABC.
Keep up the good work! Thanks again for everything and we look forward to meeting up with you again.
All best wishes,
Ken and Barbara
12 May 2010
Dear Mr. Cloobeck,
We would just like to write about the help we received from your employees in Florida. Having been stranded in Orlando during the recent volcanic activity, we would like to let you know how helpful the staff at Cypress Pointe Resort and Grande Villas was. First of all, they arranged for 2 extra nights at Cypress Point. Following this, when it became obvious that we would not be able to return to the UK for at least a further week, they arranged for us to stay at Grand Beach for another week. In particular, the help we received from Tony Torres, Bill England and Pricilla was beyond our expectations. We cannot finish without also thanking the reservations department, specifically June, and the staff at the Grand Beach for their help and understanding when we had to increase our stay with them for 3 further nights.
We feel we were among the lucky ones with the help and support we received from Diamond Resorts. We look forward to continuing our membership with the Club and enjoying future holidays.
Regards,
David and Janice
12 May 2010
I am writing NOT to ask a question, but to compliment the fine people at Scottsdale Villa Mirage.. My wife and I just concluded a vacation in Arizona and we enjoyed a stay at your resort for a week. We were absolutely ecstatic and pleased at the resort. Everything about it was marvelous. The facilities, the service and especially THE STAFF! Everyone, including the grounds and service personnel, were so friendly, accommodating and helpful. They smiled when you saw them and always wished you a nice day. We especially want to pay the highest compliments to "Josh" at the front desk and to "Keilly" at the concierge desk. I can't begin to state how friendly and helpful they were. If you were looking for excellent spokespersons to be "the face" of Diamond Resorts, THEY would be your first choices. Again, please accept our thanks and compliments for the tremendous time that we spent at the Scottsdale Villa Mirage.
With great appreciation,
John & Dana
12 May 2010
I hope this is the correct address for this to get to the right person.
We have just arrived home after yet another great week at Sunset Bay; we left the Bay on Tuesday 11th May, after much help and assistance from Jayne Harris.
We were booked with Jet2.com on a flight that should have left the island at 3.15pm Tuesday 11th only to find that the flight had been cancelled. Jayne contacted Jet 2 on our behalf and would not take NO for an answer. After several attempts to ascertain if there was a flight and when that flight was we were forced to go to the airport as Jet 2 was not forthcoming with any information.
My family and I cannot put into words to express the way we feel about Jayne and the help she gave us over and above what was really expected.
Could you please let Jayne know that we appreciated all her help and that we finally flew home at 9.00pm on Tuesday 11th May. Thank you for your help.
Ken and Sue
12 May 2010
Thank you for making our recent break so memorable. We have been visiting Pine Lake Resort for a number of years and have never left the resort disappointed. I would be very interested in returning for a weekend over the next month or so. Please let me know if any chalets become available to rent.
Regards,
Geoff
12 May 2010
Ivan:
I want you to know my opinion because I know it is important. We received excellent treatment from the housekeeper and from the rest of the staff. It is an excellent hotel. We will be back and we will recommend it. Thank you very much for everything.
11 May 2010
Dear Sirs,
My husband and I had endured a hard winter after his hip operation in October did not heal as quickly as expected, so we booked into Santa Barbara Golf and Ocean Club for a few days of peace and quiet. We booked for 11 nights and asked for a balcony or terrace with space for one sun bed. We were given a beautiful room with a lovely sea view. We had to ask for maintenance on 4 occasions and each request was dealt with quickly and efficiently.
Then came the ash cloud and we could not get a flight home. The marketing team, particularly Simon Drefus and his manager Martin Bacon came to our rescue. They liaised with reception and secured us a room – we were even allowed to stay in the room for most of the time – at no further expense to ourselves.
What could have been a dreadful experience was a pleasure because of the kindness, cheerfulness and care taken by all the staff (especially the Concierge) at Santa Barbara. We would like you to pass on our thanks and gratitude to them and to your Chairman and CEO, Stephen J. Cloobeck.
Yours sincerely,
Mr.and Mrs. W .
11 May 2010
We arrived late and hungry from the airport and concerned about our lost suitcase. Your staff was considerate and helpful providing us with pumpkin cake which made us feel right at home. They went above and beyond the call of duty. When our lost suitcase arrived the front desk called us and put it in safe place for us. Maintenance came in 5 minutes when needed. Everyone always had smiles and offered help with kindness. The staff was great with giving directions so we found our destinations quickly and with no stress.
Thank you!
Adam & Melissa
10 May 2010
Hello,
We came out with friends on the 23rd of April just after all the cloud problems. Ruth and the team were still dealing with the aftermath, but they all still had time to check in with us and make sure everything was ok. Our room was great, especially since we had two bathrooms as being with friends and not family made it more comfortable. We spent a lot of time around the resort often near the pool and would like to say we had a great time at the bar/snack area. It was a bit quiet, but as soon as Winston or Sharon came by, things livened up as the background music went on and as they were buzzing about always having time to speak or have a bit of banter with members at night. The entertainment team had a tough week with many not wanting to join in at times, but it was still made fun for those who did. Well done guys and hope John is well and back at work.
Thanks again! Hope the team liked the flowers. See you next time!
Andrew & Sue
10 May 2010
Dear Mr. Shelton,
I wanted to take a moment to let you know about the exceptional service I received from one of your employees. I just returned from a vacation at Sedona Summit and it was amazing.
My week was amazing because of the help I received from Ms. Dana Schreiner. Before I left for my trip, I had a ton of questions about the location of the resort, room type, upgrade options, questions about transportation, etc. The first email I sent was answered promptly, professionally and kindly by Ms. Schreiner. She asked me to let her know if I had any more questions. Well, be careful what you wish for because you name it and I asked it!!! Ms. Schreiner couldn't have been better and I really appreciate it.
I felt she truly went above and beyond and I wanted to let you know that she is a gem. Thanks to this experience I can't wait to go back to Sedona Summit! Have a great day.
Yours truly,
Bernadette
9 May 2010
We stayed with you during the weekend of 7th – 11th of May when we were attending a wedding in the Kenmore area. We were lucky to be able to book Cottage 52 for the weekend. I'm just writing to say how much our friends and ourselves enjoyed our stay with you at The Kenmore Club. The welcome we received at reception on our arrival and during the stay was first class and the weather played its part as well. Unfortunately, we were away from the resort for quite a lot of the weekend because of the various wedding festivities and couldn't make use of all the facilities. We were particularly pleased that the piper played during Sunday afternoon which rounded off the occasion for us (having been welcomed to the wedding reception at Castle Menzies by a piper the previous afternoon). We enjoyed our stay with you very much and will try to get back for a longer stay. Next time we hope to spend more time on site.
With best wishes and looking forward to an early return to Kenmore.
Regards,
Michael and Patricia
09 May 2010
Mark,
My husband and I just stayed at The Ridge on Sedona Golf Resort the week of May 1, 2010. I am writing to send kudos to your employees: Melissa at the front desk, Nicole at the concierge and Adam in the office.
We arrived, tired from our long drive and Melissa was the face of sunshine and help (just what you need at any front desk). She made everything go smoothly and made us feel welcome. Nicole at the concierge desk helped us schedule a tour and gave us great tips on places to eat and visit as well as great enthusiasm for her job. Adam in your office helped us with some billing questions after we got home. He was very professional and responded to our questions efficiently and quickly.
All in all, Mark, I think you have a great team of employees and these three are certainly an asset to your organization!
In Appreciation,
Carol & Darryl
09 May 2010
Having just arrived back in Cambridgeshire (to sunshine), we would like to thank all at Woodford Bridge Country Club for helping make our week in Devon such an enjoyable one. From cleaners to reception staff everyone was cheerful and ready to help. We look forward to visiting you again next year as we can't fit another holiday in this year!
Mary & Ken
08 May 2010
Dear All:
I would just like to say a huge thank you to everyone at the resort for a fabulous week yet again. The apartment you chose for us was just what we had requested and nothing was too much trouble for anyone. Christina in reception, the lovely French man who's name escapes me at the moment who has been there forever it seems, the lovely young man who tried to help get my laptop working, the guys at the pool bar too. I almost forgot Debbie, Mandy and all the girls on the concierge and the two security guards and of course Michael the "Yeah Man". It seems we came back on the right day yesterday as no flight seemed to be leaving there today.
My stepson is coming to stay with you from the 9th July 2010 for 7 nights. This will be their first time in Tenerife, but I know they will be well looked after.
The only one thing you really need there is free WIFI in all apartments, but apart from that it's perfect. Hope to see you in January 2011!
Thank you again,
Michelle Duffield
08 May 2010
Dear Kristy,
By mere chance my husband and I booked your resort for a stay the nights of May 5th & 6th. It was our anniversary as well as a need to attend a granddaughter's dance recital. Fully expecting a "room" we were delighted with the suite we received. The entire facility is very nice, but that is not why I am contacting you. My husband and I want you to know that you have a first class staff running the Scottsdale Links Resort. Each member of your staff made us feel like we were old friends, while always remaining very professional and courteous. The flowers and gifts we received from you in honor of our 48th anniversary made it a far more special day than we had anticipated. Our lifestyle and financial status is not one that accommodates frequent hotel stays, but you can rest assured that if we are able, we will always look for your resort as our first choice. We will be referring all our friends to you.
Please pass on our appreciation to your staff. It is far too often people take the time to send complaints, but we would like them all to know how their first class behavior makes you the first class resort that you are.
With warm regards,
Tim & Judy
08 May 2010
Dear Begonia Aguirre,
We have just enjoyed a very pleasant stay with you at White Sands Beach Club and would like to thank all your staff for making our stay enjoyable. We would like to specially thank Mike, who took us on two very interesting and informative tours and made up for the poor weather. We hope to be back to enjoy your lovely island with better weather. Thank you!
Yours,
Linda and Keith
07 May 2010
I write today in order to express my sincere gratitude to the staff and management of Sunset View Club. I was one of the thousands of passengers regrettably stranded abroad, as a consequence of the volcanic ash episode. I was a guest of my parents during the period 09 April to 26 April 2010.
I was delighted to note that throughout my extended stay, I was consistently spoken to in a friendly, professional and totally sympathetic manner. Given the stress I was being exposed to with my flight operator, EasyJet, this was a most welcome and much needed approach, for which I am extremely grateful and to be frank very much appreciative of.
All of the staff within the team were extremely helpful and made my experience so much more bearable. Please do extend my sincerest thanks and gratitude to all of the team, particularly Javier, who helped make my experience a much improved one.
I send to you my heartfelt thanks to you all.
Yvonne
06 May 2010
Dear Stephen,
I cannot thank you enough for being so responsive to my dilemma in Hawaii. That you would take the time to personally call me speaks volumes to me of the integrity of your company. You made my 60th birthday complete. I look forward to enjoying my vacation in the future at my "home resorts".
Mahalo & Aloha,
Pat
06 May 2010
Dear all,
My husband and I have had a lovely, relaxing week at Garden Lago. I just wanted to thank you. Everyone was very helpful and made it very easy for us to have a lovely week. We look forward to returning again.
Yours sincerely,
Yvonne & Kelvin
06 May 2010
Salvatore,
The resort had beautiful apartments, a lovely staff and great facilities; the gym was excellent. We will back soon.
Regards,
Kate
06 May 2010
We were one of the 'stranded' by the volcanic ash cloud in Tenerife. We were fortunate enough to be staying in the Santa Barbara Golf and Ocean Club in Golf De Sur. I would like to pass on my thanks to them for looking after us so well in the difficult circumstances.
Andy
06 May 2010
For all the staff at Sunset Bay Resort:
Many thanks go to you today,
You've been so kind in every way.
Thanks for making our stay so enjoyable in every way. Even letting us stay longer because of the flight delays.
Yours sincerely,
Mr. & Mrs. P
05 May 2010
I just got home from spending a wonderful holiday with you. It was for my 60th birthday and this was the best Diamond resort we have been to. The rooms were lovely and all the staff was so helpful and friendly. A big thank you to all for making our holiday something special.
Angela
05 May 2010
To Claire:
Many thanks for making our anniversary such a lovely occasion. We all had a lovely time. What would we do without Thurnham?
Best wishes,
Tenny
05 May 2010
Dear William,
Sorry for the delay of the letter. When we returned to New York, Jim resumed his chemo regimen and things have been a bit hairy.
THANKS for your never-failing kindness and concern for us. Your efforts on our behalf made our three weeks in St. Maarten a relaxing, wonderful vacation. Just knowing that you are a wall away makes Jim feel safe and comfortable and as you know I consider you MY GUARDIAN ANGEL. Please take good care of yourself.
With the Grace of God, we'll see you next year. If there is anything, we can ever do for you, please let us know. Thanks again.
Sincerely,
Vestra and Jim
05 May 2010
Dear Reception,
John and I would like to thank you for our wonderful holiday at Royal Sunset Beach Club. We returned home last Saturday and had a good flight home.
We were in our apartment for nearly three weeks and we were amazed how you all coped with the disruption of the cancelled flights, putting guests' minds at rest and being so supportive. On a personal note we would like to express our special thanks to: Anne who was very helpful to us, Maria who was always delightful to deal with, Luca for the splendid way he kept the pool and surrounding area, Sharon who was always ready with a laugh or joke, Dave who kept going and going and of course many thanks to the remainder of the staff who were always working so hard in the background.
We look forward to our visit to you during May 2011 – keep smiling.
Kind regards,
Carol & John
04 May 2010
Dear Mr. Cloobeck,
We have recently returned from Arizona and write to express our thanks for the arrangements made for us when we were "stranded" by air travel disruption. We much appreciated the special accommodation terms we were given.
In particular, we would also like to commend the staff at Scottsdale Links Resort where we have stayed many times before. Specifically, General Manager Kristy Lewis and her team made every effort to ensure that a potentially traumatic situation became nothing worse for us than a welcome extension to a stay with friends; they reassured us and went to great lengths to make our prolonged visit completely worry-free.
There could have been no better place to be delayed. There is no more efficient and helpful group of people than those at Scottsdale Links. We have been in touch to thank them and would ask you to recognize their great contribution to our vacation.
Yours sincerely,
Peter & Diane
04 May 2010
I recently spent a week at your lovely resort for our Spring Break and I was pleasantly delighted with the professionalism, organization and dedication of your crafts department. I have many timeshares and travel extensively around the world. Most of the places will tend to cancel an event if only one or two people show up, but I was thankful that your staff was so gracious and willing to please us.
My daughter enjoyed making the dream-catcher so much that we made this project part of the 11th birthday party celebration on April 10. Thank you for the instructions and meaning of the legend paperwork as well. I am an English teacher, grades 7-12, and I have an eleven year old daughter, so offering crafts, speakers and activities made our stay at Sedona Summit wonderful.
Thank you again for all you do.
Kind regards,
Carole
04 May 2010
Hi Ryan,
I know you see many guests come through your resort so you probably won't even know who I am, but I wanted to thank you so much for extending our stay with you in April. You helped to make our additional 3 days very nice with not having to move. We were the couple who bugged you for several days for this extension.
I would like to compliment you and your staff for the wonderful service that we received. From the front desk staff to the housekeeping staff – everyone was so nice and accommodating.
I look forward to our visit again next April. I am actually thinking that we may look at a week in September or October of this year just to have a relaxing week away.
Thank you again for your help.
Peggy
04 May 2010
Good afternoon everyone,
Please allow me a moment of your time to update you on my daughter's condition, while also thanking you for the unbelievable kindness and support you have sent my/our way these past few days.
…The kind e-mails and wonderful cards I have received from you have been a true inspiration. During moments in life when you're not quite as strong mentally as you thought you were, it's truly amazing what a positive e-mail, message or card can do to get you through. The unwavering support I received from my Diamond Resorts family truly empowered me to remain strong for her and everyone else. For this I will forever be thankful!
Thank you all once again,
Tom
03 May 2010
We have just returned from a 16 day holiday in Garden Lago. It was to be a 7 day break, but the volcano gave us an extra 9 days. We wanted to let you know how wonderful your staff at Garden Lago was. Nothing was any bother to them. They were constantly asking if they could help in any way and couldn't do enough for us. No one staff member stood out; they were all equally good and all deserve a medal. Many, many thanks to them from very happy holiday-makers.
Kathy and Gerry
03 May 2010
We were very impressed by the calm, helpful and appropriate response of your staff at White Sands Beach Club in Menorca to our plight when we were all (about 100) stranded as a result of the Icelandic volcano recently. The additional week was very nice and we were made to feel very welcome. Thank you once again.
Les and Barbara
03 May 2010
Hi Antonella and Sara,
We arrived home safely last week after our extended stay at the Palazzo Catalani! We would just like to say how wonderful you both were and we really appreciated your help. Please also pass on our thanks to Riccardo who was very helpful and did all he could to help us.
It did not spoil our stay at the Palazzo which we all enjoyed and Kath and I are already looking forward to our visit next year!!
Best wishes,
Keith and Kathryn
03 May 2010
To the front desk staff at Sedona,
Thank you for all the 'TLC' for us and our guests during the last 8 weeks.
See you next year!
David & Judy
03 May 2010
Once again we thank you for the courtesies extended to us by you and your staff. The room and our stay were excellent. Thanks again and hope to see you next year.
Sid
03 May 2010
Hello Ivan,
I wanted to give you some feedback on the recent stay we had at Santa Barbara Golf and Ocean Club.. We had a wonderful stay and the icing on the cake was the entertainment team who kept the holiday alive by not only entertaining our seven year old son, but us too. The daytime and evening events were great.
I had commented in the hotel book, however I would suggest that so the team gets the feedback they deserve and is recognized for the good work they do it would be useful to arrange a way which ensures they get the feedback, so they are assessed and evaluated in a regular and consistent way. They really are a fab team and are a credit to you and your company and should have a chance to be recognized in a fair way. I really would recommend that you have customers give their feedback to you regularly. They are a credit to the company.
Many thanks once again to Michael, Sorin and Sarah for making our holiday a great one, for without them it would not have been as great a holiday.
Nora and Steven
03 May 2010
Mr. Cloobeck:
My wife and I stayed at the Sedona Summit a week ago. We wanted to let you know how impressed we were with the facility and all the staff. They were very responsive and helpful throughout our stay.
We also attended a sales presentation and purchased more points since we are working toward becoming Platinum members. We would like to personally thank Brenda Boaz and Joe Gould for their patience and exceptional assistance in helping us make this important decision. We purchased 8,000 more points and intend to purchase the last 8,000 points when we visit the Ka‘anapali Beach Club this February. It was a pleasure to work with Brenda Boaz. She was very easy to work with and listened to us and our needs and never pressured us into buying. Joe Gould, in his role as Sales Manager, was also very helpful and assisted us with additional details of the purchase.
In closing, we would like to thank you, Mr. Cloobeck, for your outstanding leadership in shaping Diamond Resorts into what it is today. As former Sunterra owners your purchase of Sunterra was the best thing to happen to our timeshare ownership. We love the flexibility, customer service and the improved quality of the accommodations. We have many friends who own traditional timeshares that can't believe the flexibility that we have. Just so you know we try to get them to move over to Diamond!!
Sincerely,
Jim and Susan
02 May 2010
We would like to say a massive well done to ALL staff at Sunset Bay Club for their patience, understanding and helpfulness during the recent disruption.
We arrived at Sunset Bay on 9/4/2010 supposedly for 7 nights and ended up being with you for 15. We found the reception staff and the concierges to be very understanding, patient and helpful. Unfortunately, some guests did not reciprocate the staff's attitude. Maybe my husband and I were in the minority just accepting the situation and making the best of our extra holiday time. I must include my appreciation to all housekeeping staff. We were in 4 different apartments during our stay, which was not a problem, but which obviously put a lot of extra work onto the housekeeping staff with the extra cleaning involved with the whole situation. They were always very cheery and helpful. Please pass on our appreciation to everyone.
Thank you all,
Helen and Dave
02 May 2010
Sunset Bay Resort, Playas das Americas:
Dear Ms Winstanley,
I would like to express my appreciation for the way staff at this resort handled the unique situation created by the Volcanic Ash fallout. My flight was cancelled on 16th April and RCI found me a unit at Sunset Bay Club. We arrived after a harrowing 12 hours trying to sort out what was happening – along with thousands of others. It was evident that the staff had been under great pressure from clients who had been expecting to go home and others trying to find somewhere to stay and understandably, we had to wait some time to be sorted. During that time I never heard them be anything other than courteous, even when frustration surfaced from the clients.
During my week there, they had daily ongoing problems from the situation, but never failed to respond to questions and requests. On a personal basis I have a back problem exacerbated by hard beds and they found me a mattress topper which made all the difference. I did express my thanks to them and the manager before I left, but felt that you should be aware that they appear to be a very good team and I trust you will pass on thanks 'officially'
Allanah
01 May 2010
Hi,
I would like to thank ALL the staff at Royal Sunset Beach Club for their care and consideration during the 'Ash Cloud Crisis.' Colin and I were not affected because our six weeks stretched before and after the problem weeks. However, we were well aware of the difficulties facing other clients and the excellent response from the staff.
Thank you all,
Lesley and Colin
01 May 2010
Dear Alexandra,
Thank you to each and every one of your staff for the excellent hospitality and care of us when we stayed November 2009-March 2010. We always thoroughly enjoy our time with you all at Royal Oasis Club at Pueblo Quinta and look forward to joining you again this year. Thanks again to you all.
Regards,
Marye & George
01 May 2010
My wife and I recently stayed at your hotel during the annual NCA/NDA Nationals at Daytona Beach last month. As you may have surmised, our daughter is on one of the teams (Stephen F, Austin State University) and we have enjoyed spending the better part of a week in Florida supporting her for the last three years. Up until our stay with you, we have not had the most desirable accommodations to compliment our enjoyment of being near our daughter during these exciting times in her life. That all changed this year as our stay in your hotel was the best by far we have had in Florida. Your staff was friendly, our room was clean and the new amenities were fantastic.
I must say, I was somewhat apprehensive about your establishment after reading some of the reviews online, but I am glad I trusted my instincts and dismissed the overly negative comments, choosing to focus on the constructive ones. My wife and I first noticed your hotel last year when we walked by it…. Staying with you allowed my wife and me to remain close to our daughter, without being "too close", which made it very convenient for us to walk back and forth without difficulty.
I'd like to thank you personally for a wonderful stay and hope very much that we can book reservations with you next April for our daughter's Senior year!
I would be happy to post a positive review on the travel site of your preference.
Sincerely,
Craig
01 May 2010
A BIG THANK YOU! Well Done Diamond Resorts!
We have recently returned to the United Kingdom, having been delayed by the Icelandic volcanic eruption which caused the postponement of our US Airways flight. We were due to fly back to the UK from Orlando International Airport on 16th April, having had 2 weeks in Florida. We spent week 1 at the Coconut Palms Beach Resort and week 2 at the Celebrity Spa near Kissimmee. We used two weeks through Interval international that we were given after having purchased additional points last Easter at Santa Barbara in Tenerife.
The cancellation of our flight left us not quite knowing what to do, so we took a taxi to Cypress Pointe Resort and Grande Villas where we had stayed several years ago. All the Diamond Resort staff were brilliant, especially Kyle Miller, the Director of Sales and in less than half an hour they had secured accommodation for us at the nearby Grand Beach resort. We were also extremely pleased with the support of Brian (unsure of his second name) who worked at the Concierge Desk at Grand Beach, who enabled us to get a very good deal on a hire car until our rearranged flight.
We eventually managed to return to the UK on Thursday 22nd April having been most fortunate in being able to have an extremely comfortable week with the help of the Diamond Resorts. We have always felt there are great benefits to being part of the Club and our recent experience has confirmed this. Thanks once again for making what could have been a most unpleasant experience as comfortable as possible; turning what could have been a difficult situation into a positive experience.
Paul and Sharon
30 April 2010
To all the staff in the restaurant,
This is just a note to say a big thank you for making Fred's 70th birthday so memorable. You really looked after us and the food was amazing! So once again many thanks and we hope to see you all again one day soon.
Love,
Fred & Penn
30 April 2010
Anne,
Sincere apologies for being so late in getting in touch, but things have been manic since returning to the UK after our enforced extended stay on Tenerife. Just to remind you, I was the guest you had who wore a cowboy hat all the time. We returned to the UK at midnight last Thursday/Friday and got home safely, though tired.
As I said to you on many occasions during our stay, ALL of your team were superb ambassadors for your company during the turmoil created by closing UK and then European airspace two weeks ago and I personally witnessed occasions where your guests were not as pleasant as they could have been; venting some of their frustrations out on your staff, although these individuals were in the minority thankfully. Your team demonstrated that they are the epitome of how to deal with stressed customers and I know you are justifiably proud of their professionalism.
It was a very stressful time for us, especially with an ill relative in the UK as well as all the uncertainty about getting home and the support you gave us was superb – well beyond normal customer care boundaries. I again sincerely thank you and your team for the assistance you gave us.
One person in particular whom I "pestered" daily was absolutely superb – Juan. He helped me with Spanish translation when using the internet as well as providing geographical details when trying to look at how to return to the UK by slightly unconventional means as he comes from Northern Spain.
Ruth, I have copied you into this message as I asked Anne who within Diamond resorts I could tell about the level of customer support given to all the trapped holidaymakers. My wife and I were able to book a room through RCI and transfer to the Royal Sunset Beach Club when we could not return to the UK as planned and Anne and her team threw out all the stops to minimise the stresses associated with the situation. If there is a recognition scheme within your company for teams/individuals then I would like to nominate Anne and her team, and especially Juan for such recognition.
Angie and I look forward to holidaying at the RSBC again at some point in the future. Many thanks for making our stay so enjoyable under difficult circumstances and I hope things are getting back to normal.
Simon & Angie
30 April 2010
Many, many thanks to all of you at the "desk" for your assistance; the many "pick-ups" and "deliveries" to restaurants etc. We have loved our stay at your resort and the obvious pride and care you all take in caring for it and your guests!
Regards,
Diana
30 April 2010
Dear Resort Manager,
We would like to record our thanks to the staff for their friendly and efficient service during our recent stay. We are particularly grateful to the staff in reception who were very helpful during the difficult times of cancelled flights etc and who arranged for us to stay until a return flight was available. In fact we really enjoyed our extra 5 days with you. Our thanks to you all.
Yours sincerely,
David and Diana
30 April 2010
Anne/Reception
We both agree that Anne acted above and beyond the call of duty, ably assisted by all the reception staff. Thank you for being there and for helping us with phone calls to try to get back home. It was comforting to know that we could stay at the resort for the third week though no doubt you were pleased to see people leaving!
Animation
Dave was great, though we missed the aqua-fit with John being off. I didn't see any of Dave's magic tricks, but anyone who did said he was brilliant. However, I thought his stand-in did admirably with the barbecue and the pool volleyball. And I think his King Caractacus was pretty good, too! Well done, Steve!! Aiden did feel a bit let down that there were no diplomas or prizes but I cobbled some diplomas together on the computer and pretended they had been emailed over for him!
Entertainment
Steve and I both thought that The Beatles act was exceptional. Aiden preferred the act where they threw knives at Steve! The opera singer/comedian had me in stitches. There was never a bad night.
Housekeeping/Room
Usual standards, what more can I say? Beautifully soft linen, immaculate towels and brilliant general cleaning; can't fault the girls. Even the sofa bed was comfortable - and I should know, Aiden took over the big bed with Steve in the third week! It did mean I could catch the news in the comfort of my own bed in the morning and feel generally quite smug that we had another day at the pool while I watched people sleeping at airports!
Poolside bar
Great staff, great prices, great food. Winston, Roland and Sharon were all brilliant. Steve would like me to mention a 'beautiful senorita' whose name we don't know. She had a smile like no other. How the chef kept his temper sometimes! Some of the complaints and comments towards the bar staff were unwarranted and unnecessary. We are great believers in 'treat people as you want to be treated'. You need a Northern accent to say that properly! Just two comments though - there was no apple juice and the sangria ran out. Sharon made some sangria from scratch and I stripped paint with it - only joking, Sharon!! There has always been apple juice in the past.
Restaurant
The restaurant is not promoted enough. The food is excellent; however, it was very chaotic for the staff when there were only two of them running the restaurant AND the bar. This did lead to complaints, especially during happy hour. They did their best at all times.
Mary
I did 5 walks with Mary and Steve did one on his birthday and he was hobbling for the next 2 days - he always overdoes it, Mr. Competitive! It was a lovely start to the day. Mary is wonderful; she can motivate and really knows her stuff. I'm actually going to buy trainers if we can get booked in next summer. We think it is a bit off that the gym doesn't provide water any more (you can pay us next time, Mary!!), but it's a fabulous gym. We had lunch with friends who were staying at Sunset Harbour and they were very, very impressed.
Special mentions
This is a really tough one. As I said earlier, Anne couldn't have been more helpful and kind. Dave coped brilliantly while John was off, but the casting vote has gone to Aiden - and he didn't hesitate! LUCA. He's a star, one of a kind…
Love,
Deb, Steve and Aiden
29 April 2010
Dear Patricia,
I send this to you in the hope that you will copy it, as appropriate, to the staff at Los Amigos in Spain. We arrived home safely following our delay and now that we have had time to settle in and catch up on missed events, we want to send our thanks to all who helped us organize and deal with the issues that arose out of that delay. Special thanks go to Jose in Reception for his down to earth and effective communication with the airport. The rest of the reception staff were most helpful too and always cheerful in their service to us. (We would like to point out, however, that in our rush to check out and get to the airport the deposit for the towels which we returned remained on the bill.)
This 'thank you', however, spreads much wider. Neia Lopes was an entertaining and informative agent who effectively helped us to get up to date with Diamond. Also, Jim did his task with good grace, flexibility and humor. We found the concierges helpful; the good order and tidiness of the resort made us feel very comfortable. It must have been a difficult time for staff with many anxious people waiting for transport and help. We appreciated their care and concern. Our thanks also go to Diamond for their generous gesture in crediting us with the extra points we had used during the delay. We have always had good service from the company; this experience has reinforced our belief.
Best wishes,
Geoff and Chris
29 April 2010
Dear Mr. Cloobeck,
Please forgive me for emailing you instead of writing a personal letter.
We had the pleasure of meeting your cousin Howard at Santa Barbara Golf and Ocean Club in Tenerife last Friday 23rd April who I believe was on an inspection tour.
We were able to thank him in person for the way in which all the staff from the Manager down to the Housemaids treated us after our extended 8 day stay at the resort due to the Volcanic Ash disturbance over Europe caused our flights to be cancelled.
Everyone of the staff at the resort pulled together in order to give us what assistance they could and if I were the CO of Diamond Resorts I would be extremely proud with the whole team efforts, as they were outstanding in what was a very difficult situation for everyone. We personally think Ivan Lorente the Resort Manager should be thanked by yourself for all his efforts, he dealt with the situation swiftly and this enable to reduce the stress level of worrying whether we had a roof over our heads and the cost. The reception staff and concierge team were also very supportive and understanding and at all time polite, well informed and helpful to our individual needs,offering us advise on a situation that was very fluid at the time.
We have been members for 15 years and have been visiting Santa Barbara each year, as we have always felt welcomed and looked after there. However, never in a million years did we ever expect to rely upon the staff and company in such an extreme situation that makes us relieved and glad that we are able to enjoy such a wonderful team.
Please pass on our thanks to them and hope one day we will have an opportunity to shake your hand personally to thank you too.
Yours sincerely,
Cormac, Martha, Kieron & Eileen
28 April 2010
Mr. Cloobeck,
I wish I could hug you! (or shake your hand)
This is probably not the only email I'm going to send you, but I was up in my fabulous room and decided I had to write to you now.
When we first purchased here at the KBC (Ka'anapali Beach Club) in Maui, we were spurred to do so by the wonderful facilities here. Then we stayed in Poipu. Sedona and Vegas. We're here again and we absolutely love it. By now, we've upgraded to Silver and this visit to Gold. We're really impressed with your desire to be green and with the wonderful staff you have at every location. I love that they started the Dive-In movie here (Avatar last night) and I love our sales person Laurie Keyhani, who helped us the first time we purchased and has helped us this visit. She's become a friend because we can talk with her about anything and she's always been up front and helpful. I was looking through the book of properties (8 months old now) and planning all our future trips and experiences. I just felt like I wanted to thank you for being Green, for reaching out to expand and for giving us incentive to stay with you & have more travel experiences as we prepare to retire.
So many people complain about things, I wanted you to know that sometimes people write out of appreciation.
We hope you are well!
Chris & Cathie
28 April 2010
Dear Senor Garcia
My wife and I would like to thank you and all your staff for the care and attention given to us during our recent stay at Santa Barbara. We would particularly like to commend Hayley of your concierge staff who was especially helpful in dealing with the problems we experienced during the delays caused by the volcanic ash cloud. We would be grateful if you could give us Hayley's email address so that we can send her a personal message of thanks.
Yours sincerely,
Peter & Jean
28 April 2010
My husband and I were staying at Palazzo Catalani during the recent problems caused by volcanic ash.
I would just like to let you know that the assistance we received from the Palazzo staff was superb.
The reception staff (particularly Antonella and Sara) was unendingly patient and helpful despite dealing with numerous panicking guests. We appreciate being able to stay on at the Palazzo for an extra six days at an extremely reasonable cost.
All in all, your staff is a credit to Diamond Resorts.
With best wishes,
Susan and Paul
28 April 2010
Hi Anne,
We all arrived back in Dallas Saturday afternoon and we are slowly getting back in the groove. You and your entire team were wonderful and made a potentially stressful situation become a breeze in all honesty. Thank you again to all the staff, we enjoyed our extended stay as much as the first week
Kind Regards,
Peter
28 April 2010
Dear Sahara Sunset:
Just a very quick email to say a massive thank you from all our family for the wonderful time we had at Sahara Sunset this Easter. Due to the volcanic ash situation our holiday actually lasted 22 days in the end - and there is nowhere else we would rather have been stranded! The children had a brilliant holiday and have made new friends for life. We all absolutely loved our apartment and we cannot stress enough how helpful and kind all the staff were during our 'extended' stay. Since our return to the UK this weekend we have heard everybody else's travel horror stories - whereas thanks to Sahara Sunset all we have are happy memories!
Thanks again,
Sarah, Richard, Beth, Millie and Alyssa
27 April 2010
Dear Scottsdale Links Staff,
Time has a way of flying by and I know this is long overdue. I want to say a big "Thank You" for your caring and help while my folks, Laila & Paul, were there in February and March.
They have said repeatedly that they liked it there and the staff was so very pleasant and helpful, especially when Dad had medical problems. Special thanks to Christy, Felicia, Josh, the water aerobics instructor and many others who went above and beyond to make Mom and Dad comfortable.
Both of them are doing well.
Kathy
27 April 2010
Hello Jose and the rest of the team,
We recently stayed at the Royal Tenerife Country Club (9 to 23 April) and we simply wanted to say "thanks" to all of the staff who made our holiday so special. My wife and I were very impressed with the friendly and helpful attitude displayed by everyone within the resort. It makes such a difference to feel so welcome. We will almost certainly be returning again in future years. Thanks again!
Kind Regards,
Tom & Angela (& Jasmine)
27 April 2010
Hi Alejandro and Team,
I am delighted to say that our time at Cala de Mar was a very enjoyable stay. The staff was very welcoming and helpful, especially dealing with the unexpected delay in getting home. We very much appreciated extending our stay to another week - such a peace of mind within the chaos of the flight situation. I would like to congratulate you all in making our holiday a very happy one, especially the bar staff at Aivars, who on very quiet days, kept us all, including the children, entertained.
We will very much consider returning to Cala de Mar in the near future and definitely recommend the resort to fellow Diamond Resort friends.
Best regards,
Lisa and Lee
27 April 2010
Dear Neli,
We would like to thank you and all your staff for your kindness, helpfulness and as far as you were able, your updates on the unusual situation. Whilst became somewhat "surreal", rather reminiscent of the '60's T.V. program "The Prisoner" (showing my age now) the attitude of the staff at Club del Carmen ensured, as always, that our stay was enjoyable. Whilst we would not necessarily wish to single out any particular staff member, I must acknowledge the help (above and beyond the call of duty) which Sally has given us. She tried for ages to contact the illusive Easy Jet, only to be rewarded with the phone being slammed down on her! However, she hung on there for us and I only hope the connections worked!
Now, hopefully, it is nearly time to get back to reality, and "quiero ir a la casa y a mi trabajo."
Thank you everybody,
Pru and Trevor
26 April 2010
Ola,
Hello, I just returned from a stay at your resort and I must say we will be returning again. Everything was excellent, staff, accommodation and facilities.
Many Thanks,
Greg
26 April 2010
Dear Sir,
My family and I had a wonderful 2 week holiday at Santa Barbara, but were extended by 6 days due to the volcano plume. We paid for 3 days of the extra stay in cash, but found out that we could pay in points for the remaining 3 days. Your staff in Lancaster kindly facilitated this.
I would like to say how impressed we all were at the way the staff at Santa Barbara handled the crisis and remained constantly cheerful and helpful.
Yours sincerely,
Christopher
26 April 2010
Dear Mr. Cloobeck,
We have just arrived home from visiting Cala Blanca resort. We would like to praise every member of staff from Raul Sanchez to housekeeping for their sterling and at times uplifting help and consideration during the volcanic ash situation. Nothing was too much trouble for them to deal with. All problems were dealt with, with a smiling face and a cheerful attitude. They deserve to be praised by us members and hopefully by you.
Thank You,
Colin and Judy
26 April 2010
Hi Anne,
I just wanted to send you an email to say a massive thank you from all of my family for our stay last week at Royal Sunset Beach Club.
As you know we stayed in room 123 for what was supposed to have been a week, but due to the volcano we were stranded like many others for longer. You let us stay in the same room which was very kind of you.
All your staff is extremely helpful from Ruth in reception to Winston and Sharon at the Bar (many more but too many to mention). A special mention to Dave, who our kids loved. We were all upset that we could not say goodbye as he was on a much deserved day off Friday when we left. Please pass on our regards to him and say Caden says "I love Wolves", he will understand.
We met some great people and loved it so much we would love to come back next Easter. I look forward to hearing from you shortly.
Kind Regards,
Kevin, Rachel, Callum, Eve and Caden
26 April 2010
Hi,
Firstly to let you know we got home safe and sound around 3am Friday morning without any problems. The kids didn't get up until well after dinner and as for me I was on a train to Manchester to reclaim the car by 9:30.
Now for the most important bit of this email a very BIG THANK YOU to you Ruth and all of the other staff at RSBC who made our original stay and then our extra 6 days a fantastic holiday never to be forgotten!!! Well how could we, hope all is getting back to normal. Thanks again for all the extra work you had to put in, oh the BBQ was brilliant.
P.S. has Steve got away yet or have you set him on as part of the entertainment team?
Ian
25 April 2010
Dear Alex,
Thank you so much for resolving with maximum efficiency and politeness, the minor incident when I moved cottages. Absolutely excellent customer service – I'm very impressed!! I hope you will pass the note to your head office, they could learn from your approach! Thanks again.
Yours sincerely,
Charlie
25 April 2010
Stephen,
Having just spent an unexpected extra week at Vilar Do Golf, due to the Icelandic Volcano erupting, I would like to pass on to you the exceptional service that the staff provided in the wake of the disruption. The reception personnel were all very helpful and did not appear flustered at any point and they were always willing to go that little bit extra to make sure everything was OK. There was never any point in our stay that I could fault their professionalism and happy demeanor. They arranged trips, drinks and for those wanting to go home they arranged a coach to drive some guests to Calais. I declined that offer as I wanted to stay the extra week!
It is nice and refreshing in this day and age to get people working for you who seem to take a pride in their work and go that extra mile to make a holiday experience worthwhile and not stressful. Congratulations to you for providing a good team at this resort. We have been here previously and had the same experience of a satisfied customer and no doubt we shall be going there again. If I had to name one person who really stood out it was Sandra in reception. I'm sorry I cannot remember her surname but she is excellent. In saying that, all the staff there is very good without exception.
Kind regards,
Christopher
25 April 2010
I would like to say a very big thank you to your member of staff and the taxi driver who arranged for my wallet to be passed to me in the airplane.
Thank you also for being very hospitable and helpful during our extended stay with you due to the volcanic ash. We are now safely back in the UK.
Teressa
25 April 2010
We have just returned from holiday at Sunset View Resort, Tenerife and cannot begin to state how fantastic all the staff were during this anxious time in respect of the flight cancellations. They were friendly and very understanding of the stress we were all under. I would especially like to mention Javier Asensio who went out of his way to help us, not only in regard to the flight cancellations, but also when I had my wallet stolen in Los Cristionas. We have thanked everyone, but feel a special mention is necessary in light of the above.
William and Sheila
25 April 2010
Dear Dragana,
We finally made it home late on Friday night with Tori and Ben fast asleep during our drive home from Gatwick. Like many others, the last few weeks have been memorable and for some less fortunate than us the long journey home continues. Many of those stranded in a foreign country far away from home will have felt vulnerable and upset by the experience, especially for those travelling with young children, the problems can multiply. We were so very blessed by the assistance and reassurance given to us by you personally and by your excellent staff. All those involved in cleaning, maintaining, reception, leisure supervision, even those at the supermarket, the El Inti Snack bar and the Café Med, all acted towards us in a manner that you should all be proud of.
The children are still saying "Hola/ Por Favor/ Gracias/ De Nada/ Adios" to each other like it was our own secret way of talking! They will remember for a long time the big smile of Alfred, the lifeguard, who showed great personal help and sympathy for our position and in his own way helped the children to swim stronger each day. Neil was also of special help to us, in a situation which I am sure no one would have found comfortable.
...We will return to our routine lives, smiling, more than most people who were caught up in the travel difficulties because we were lucky enough to have stayed at the Royal Tenerife Country Club. We thank you again for your support and assistance when we needed you most. We look forward to returning in the future.
You will remain in our thoughts, prayers and fond memories.
Grateful regards,
Nick, Katie, Ben and Tori
25 April 2010
David,
Lyn & I came back this morning from RSBC ( 5 am, thanks to Monarch) and I wanted to tell you right away that Anne and her team made the whole Volcano problem disappear..... for us anyway!!
The constant uncertainty was difficult for many people and everyone at the resort just did all they could to help.
They had some prickly clients (not us!) and some worried clients, but dealt with them all so well.
The atmosphere was quite odd with people being "siphoned off" by the airlines to their accommodation and there was great uncertainty everywhere, but events were organized and even a cocktail party to give folks a boost.
Well done Diamond and the RSBC team in particular.
Best Wishes,
Alan & Lyn
24 April 2010
Dear Alejandro,
We were very glad to stay at Cala de Mar. The two bedroom apartment we had the second week was great. It is a very beautiful place, calm and all of you have been extremely helpful. Thanks for having let us use your office. We will definitely consider coming back to Cala de Mar, maybe in the beginning of July next year or thereafter. This depends on if we can book via our system with Diamond Resorts, which is not very easy sometimes, as everything always seems to be fully booked, but thanks for your offer and we will certainly consider contacting you if needed.
Please also give our regards to your receptionist, the man with the blond hair (I can't remember his name), who was so patient and helpful to try to book a car rental or train waiting on the phone for hours it seemed. Also the other receptionists, Aivar, the barman and our cleaning lady (Anna, I believe was her name) were helpful and did a great job. It seems you manage to have a great team. Your RCI golden prices are definitely merited.
All the best to you and your team and hopefully we will be able to book a stay at Cala de Mar.
Sunny greetings from Luxembourg and Belgium (we are living in Belgium, 1km from Luxembourg and work in Luxembourg)!"
Best regards,
Christina
24 April 2010
Dear Ricardo, Sara, Antonella, GianPaolo, Angelo, and everyone in our Palazzo Catalani family:
Thank you all so much for seeing us through a very difficult time when the volcano changed all our plans. To be unable to return to our home and family when we had expected was very hard, but your practical help at all levels, kindness and friendliness (even though you were experiencing difficulties yourselves) was exemplary. In many ways our unexpected second week at Palazzo Catalani was even better than the first and we now consider you more than just hosts, but our friends. We shall raise a glass of Soriano wine and drink to your good health and fortune and we hope to see you again next year! (But maybe for just one week.)
With our best regards,
Barbara and Paul
24 April 2010
Dear Mr. Cloobeck,
I wanted to take the opportunity to write to you in person and pass on my sincere thanks to all of the staff at The Santa Barbara resort where we very recently enjoyed a somewhat extended stay. Due to the recent chaos caused of the volcanic eruption, my family and I (4 adults and 4 young children) found ourselves 'stranded' in Tenerife.
Despite the very stressful situation all of the staff at Santa Barbara went out of their way to support us in whatever way they could: providing information, support, telephone help and assistance to try to help repatriate myself and my family.
Having dealt with many organizations over the last few days in the travel and tourism sector I can honestly say that the experience I have had with your company has been nothing short of exceptional (I cannot say this for many of the other organizations I have had to deal with).
I trust that this feedback is useful and I can only once again pass on my sincere thanks to you and everyone at Diamond Resorts for ensuring that the welfare of your members was the top priority.
Sincerely,
Douglas
23 April 2010
Dear All,
Just a line to say thank you to the staff that helped make our week very comfortable and enjoyable. In particular, we would like to mention Emma and Christina at reception, Mario in security who helped us transfer our luggage and Sandra at the Concierge. Nothing seems to be too much trouble for these people and we thank you all, as well as the girls who cleaned the apartment. Again, many thanks!
Regards,
Barry & Mavis
23 April 2010
I am sending this extremely big thank you to everyone for the way you cared for Debbie and the girls while they were stranded at the resort.
I would also like to thank Natasha for your friendly professionalism. Your approach to any problem seems to be tireless, especially for the birthday package treat you organized for Debbie.
EXCELLENT JOB! WELL DONE EVERYBODY! THANK YOU!
Regards,
Linda
23 April 2010
To all the staff at Royal Sunset Beach,
Just wanted to let you know that we are now home and the flight was on time. We arrived in Luton at 5.30, to a temperature of 2 degrees.
We would like to say how impressed we were with all the staff in such a difficult time; for all their help and kindness shown to both myself and my husband.
Wishing you all the best for the future, hoping to maybe see you later in the year FLIGHTS PERMITTING!
Best Wishes,
Carol & Alan
22 April 2010
Dear Mr. Hollins,
Please accept my apologies for leaving with your suite keys in my pocket after checking-out yesterday. I think subconciously, I simply didn't want to leave.
We arrived on Monday to find that the two-bedroom suite Expedia had promised us was unavailable. However, your staff did everything imaginable then and for the rest of our stay to make our world perfect!
Thurnham Hall is a beautiful setting and our suite offered everything we could need for a comfortable and happy break. However, it was the warmth, helpfulness and courtesy of every member of your staff that really made our stay with you so memorable. I congratulate you and your staff for offering levels of customer service that could put some 5* hotels to shame!
We very much hope to return soon and shall book direct with you or Diamond Resorts. Thank you for a wonderful experience.
Yours sincerely,
Linda
22 April 2010
Dear Begona Aguirre,
Thank you and please pass on our very best wishes to all your staff whether they are cleaners, receptionist, part of Whites Bar or part of DRI as every single one of them deserves praise for the way they handled such a challenging situation, namely the volcanic ash fallout that occurred last week and caused such huge amount of disruption to many travelers. For us, your staff made it easy, enjoyable and took away much of the stress/distress that comes with having 24/7 sky news etc. communications these days.
May I also take this opportunity to congratulate you on making White Sands much more than just a resort, as it felt like a home away from home and nothing was ever too much trouble for you.
I will be writing to DRI directors and to the UK DRI committee to express the above points in more detail as I feel some form of recognition should be made to you and your team for an exemplary performance under very extreme circumstances.
Well done!!
John
21 April 2010
Good morning,
We wanted to say something after our stay. We can only say good things about your resort. The welcome was warm and all of your staff was very polite. No wish was unattended. We loved the resort & apartment. We will come back as soon as we are able.
Have a good day!
Inge & Rainer
21 April 2010
We have received excellent service from everyone this week. Margaret should be very proud and pleased with her staff, they are very good. We would like to say a HUGE thank you to Margaret for sorting out our concerns in a booking for next year. Your efforts made our week. Thank you!
Best Wishes,
Karen & Phil
21 April 2010
Since we arrived at the Royal Regency Resort we have been very welcome. We would like to express to management our contentedness of the great staff you have at the resort.
To start the front desk team is excellent, very warm and welcoming. You have an exceptional staff. Daniel, Michael, Stephan have been of great help. Daniel helped make our stay enjoyable; Michael was outstanding and assisted us until we left; Stephan like our tea (sic) and was a nice man to talk to. Janina was so helpful; she is a very pleasant person who is keen on doing her best like the rest of the staff, to provide the best service. She is very professional. Pascal checked our apartment and he was also very professional, kind and helpful.
Many thanks to you all. We will tell our friends about your resort.
T.
20 April 2010
Dear Mr. Lorente,
I am writing to let you know that my family and I had a very enjoyable stay at your resort for the week commencing 12th March. It was our first holiday with our new 5 month old baby and I don't think it could have been better.
The staff at Santa Barbara was very helpful and always seemed to have a smile for all the guests. I would especially like to thank the maintenance and cleaning staff that did an excellent job of keeping the resort a beautiful place to stay – a great task considering the size of the resort!
Our accommodation was also better than we had expected; very spacious and clean with everything we could have needed. The resort facilities were also outstanding; we loved the pool area and whole layout. The DVD rental service was very handy for us also.
We ate in the restaurant once and found it to be a very reasonable price for such good food and quality of service. The pool-side bar/café was similarly great value for money and quality – a great setting to spend the afternoon relaxing.
I think we would definitely consider returning to Santa Barbara for another family holiday.
Kind regards,
Ben
20 April 2010
Dear Ms. Schreiner,
We wanted to take a moment of your time to say a very big and heartfelt "Thank you!" We really appreciate the time and effort that you put forth on our behalf, not only addressing the three issues, but in doing so (although some of the affairs had become quite dated). We do very, very truly appreciate that the "Stay Free on Me" points were placed into our account, as well as the one thousand points that we had purchased while in Scottsdale, AZ last summer. We were very surprised and appreciative of the points that were returned to us from Scottsdale's stay last year, also. We would only ask that you please share our thanks with both Mr. Mike Brown and Mr. Jess Adams. We are most appreciative of their prompt and very kind responses as well.
We do truly feel that Diamond Resort is the right choice for us. We are excited about the many vacations we will take through the years, and the many places we will see and stay at along the way. Last year's experience was truly wonderful and remarkable, with only the one exception; it was truly better than we could have possibly imagined. We are looking forward to a wonderful time in Hawaii this year too and are excited to begin planning our trip.
Please know that we are very grateful for all of your assistance, as well as Mike Brown's and Jess Adam's. We apologize for taking so long to get this sent to you. It seems that the days get away from us more quickly than we would like at times, but Jami and I definitely wanted to say thank you. And to let you know that we are grateful for all that you have done on our behalf. And we would also like you to know that we have, and will continue to, refer friends to Diamond Resort. We have had a few people ask about our experiences, and we have said very true and positive things about your company and our experiences.
Thank you again and have a wonderful summer. Please do not ever hesitate to contact us in the future for any reason.
Sincerely,
Jami and Denise
18 April 2010
The Kenmore Club is wonderful; up to usual Diamond Resorts standards.
Regards,
E. Mullen
18 April 2010
John Betros,
We have been coming to (The Historic) Powhatan Resort since 1995 when we bought time here. We were pleased with the Resort at the time of purchase, but had sadly seen it deteriorate over the later years. We were here from January until June last year and could see much improvement. We are here now for two months and pleased to see John Loeblich continuing his tremendous progress. The wife had a knee and then a foot operation last year and John and his Staff were unbelievable in accommodating to (sic) her during recovery. We thought John gave a very professional and informative speech at the annual meeting. I cannot fail to mention the great Job that Abby does. People like her are few and far between.
Ray & Gloria
18 April 2010
My wife and I should have flown to Malaga on Friday 16th for a two week holiday at the Sahara Sunset Resort. Due to the ongoing volcanic dust cloud over most of Europe we have had to abandon this holiday. However we are concerned at the plight of families, particularly those with young children, who find themselves unable to return home. We would like to donate our two week booked accommodation, free of any additional cost, to any family with children who find themselves stranded and in financial difficulty. We would be happy to know that we have eased their current situation in some small way.
Regards,
John and Linda
18 April 2010
I want to let you know that on multiple occasions I have interacted with Bob regarding any services/vacation requests at Polo towers. Bob is an excellent provider of customer service. He goes above and beyond to find information, he always returns every call, he is pleasant, sweet, and an excellent listener, and of course, all of the above are necessary in order to take care of his customers' needs.
Thank you Bob for a job well done.
Sofia
18 April 2010
Dear All,
...I wanted to spend time thanking everyone for such a lovely time at the Alpine because we all really enjoyed it and all the staff made it very special. Please be assured that this was the best exchange I have ever made and we will be back to see you all.
Kindest regards,
Sahira and Family
17 April 2010
Dear Margaret,
I am writing to say a very big thank you to you and all your staff for making my holiday and that of my two foster daughters one to remember.
Your staff throughout the resort was so friendly and really helpful. The reception staff went out of their way to oblige and they were always happy to have a chat with the girls. The lifeguards in the leisure centre were also helpful and friendly and offered some useful advice to Emily when she was learning to swim. Alan, your entertainment manager, was always ready to make us laugh and his walks and evening entertainment were fantastic and his local knowledge of the area exceptional. He was wonderful with my girls as well and explained all sorts of things to them on his walks.
The villas were kept spotless and the domestic services were excellent.
The food in the restaurant was wonderful (such large portions) and Louise and her staff made it a joy for us to go in there every night of our meal.
I can't close without a big thank you to yourself for being kind enough to allocate a lovely villa for us and for the way you took time out to look after us and add your personal touch to everything.
My only regret is that, so far, we can't get accommodation for next year, but I will keep on trying. Thank you once again for everything.
Regards,
Gillian (Nikita & Emily)
16 April 2010
Dear Ivan,
Thank you very much for the wonderful stay at the resort in Santa Barbara from the April 1-6, 2010. We were very pleased with the warm reception that we received right from the beginning. Thank you for the lovely room which had the ocean view as well as the champagne to celebrate our honeymoon.
We would like to thank Pablo, Christine and Monika for their bright, warm and friendly reception service.
Thank you to Alanna from the Concierge who helped us organize our trips to Loco Park as well as Siam Park.
We also really enjoyed dining at your restaurant where Nicholas and Emmanuel gave us a great service. The food was delicious as well and impressed with the vegetarian option that was available.
Thank you to all the other staff which I may not have mentioned.
It was indeed a very memorable stay and we will always cherish the moments of our honeymoon which we had at your resort. Please find our photo during our stay attached to this email.
We hope to come again in future and would definitely recommend your resort to others.
We wish you well in all your future endeavors.
Best wishes,
Amal and Meera
16 April 2010
We would like to commend Mr. Kyle Smith, one of your front desk employees on his excellent customer service and follow-up. On the night of Tuesday, April 14th we told Mr. Smith that one of the large lights was out in our parking lot and also that the sidewalk was very dark on the way from our building (#19) to the office building due to the fact that all lights were out in the adjoining building where remodeling was taking place. We had been concerned about falling and that others might fall too. Mr. Smith took the time to figure out which parking lot light was out and said he would see what he could do about the dark sidewalk. Wednesday night we were delighted to find that the parking lot light had been replaced and that ground lights pointing to the side walk were now on in the previously dark portion.
Mr. Smith did an excellent job for us and especially Diamond Resorts. We have enjoyed our stay at the Summit.
Sincerely,
Judith and Nathan
14 April 2010
We are just back (last Saturday) from our stay in Palazzo Catalini and want to inform you about the EXCELLENT service we received from the manager Riccardo de Cicco.
During our stay I got very unfortunate heart problems and had to go to the hospital in Viterbo. Riccardo and his team, especially Antonella, were so nice, kind and efficient to help us in the best way. They called the Red Cross. Riccardo went with my husband Jos in the car to Viterbo and was there the whole day to help me with the Italian language. Without his help we should have been completely lost!!! He postponed his upcoming holidays with his family for a day just for us!!! This gave us not a 5 star feeling, but even a 6 star. Hope you will be so kind as to give our compliments to Riccardo and his team. Of course we do hope to go there again and ENJOY the stay, which as you can imagine, this time was not as we expected to have. Hope we will have a change to book again for next year as we want to go there during the holy week in April again. While Ricaardo was accompanying me near my bed he explained so much more about you and the Diamond organization, which gave us a much better feeling than we had before.
Jos & Regina
14 April 2010
I was a guest at the Daytona Beach Regency from April 2-9. I just wanted to say THANK YOU for a wonderful vacation. The accommodations were wonderful and the staff was fantastic. From the moment we checked in, we were treated like queens (and kings, we had four teenage boys with us). The women at the front desk were friendly and accommodating, especially the tiny girl with long dark hair (her name started with a K…). Security was great and they went above and beyond to make us feel welcomed. Jimmy was especially good to our entire group (there were about 50 of us from the same town at the resort) and I would like to recognize him for his outstanding service. He gathered our left behind items each day and asked us to check for items that belonged to us. One cool night, after lighting the fire pit for us, he brought towels out for the ladies to cover our legs (and they were even warm towels from the dryer!) What a guy!!! I would also like to comment on the rooms and resort in general. We were very pleased with our two bedroom lockout. It was very spacious, clean, and modern! The cupboards were stocked with everything we needed to cook for four hungry boys. Whenever we needed new towels, dish soap, or anything else, a quick call to the front desk brought someone to our door with more than enough supplies to fill our request. We were also very pleased with the pool area, tiki bar and beach area. It was kept very clean and neat, there were always enough chairs to accommodate all guests and the towels provided were thick and fluffy. Another outstanding bonus that we didn't expect…Barb, the activities director. She worked very hard to make sure the guests were entertained throughout the week. We especially enjoyed the DJ who was there for 2 days and all of the little contests he ran by the poolside. What great fun for our boys! The $2 hot dog lunch was great on one of the days and when one of our boys had a birthday, she allowed us to use the gathering room to throw a pizza party. She even gave him an inflatable sandal as a gift and made a "Happy Birthday Zac" sign for us on her computer. Again…above and beyond. This was my fifth trip to Daytona Beach, but my first time staying at your resort. I will NEVER stay anywhere else if I return to Daytona in coming years. Your resort is outstanding and I also appreciated the reasonable pricing of the rooms, the fantastic location and the attention to detail. Thanks for a great vacation!
Michelle L.
13 April 2010
Dear Dragna,
Please excuse the delay in writing to you, but I wish to thank you and all your staff (reception, cleaners and maintenance) for the assistance we received during our stay at the resort during weeks 11 & 12 this year. Once again, we had an extremely good and enjoyable holiday, especially with the weather, it was brilliant. The apartment we occupied was excellent and kept clean throughout our stay. Would you please pass on our thanks to the young lady cleaner, she was very good.
I have no doubt we will be returning again next year at the same time. We look forward to seeing you all again and enjoying your hospitality.
Kindest regards,
Jack & Leanda
13 April 2010
Good afternoon,
I have recently been on a holiday to Desert Paradise Resort in Las Vegas with 3 friends. The day after we arrived, one of my friends, who is my ex-sister-in-law, received an urgent message from home, in the UK, that her son had been admitted to the local hospital's ICU and was on a ventilator. Her son is 21. We had to make urgent plans to get her back home as soon as possible.
My friend and I went to see Lisa Cohen, Concierge, and explained our situation. Lisa was extremely helpful. She went way beyond her duties in assisting us. She was very professional, and extremely sensitive to our needs. With Lisa's help, we managed to get my friend on a flight home. No mean feat, as this was Easter Bank Holiday weekend. Lisa continued to enquire about how things were going and we were able to give her good news later on that week.
Lisa is a credit to Diamond Resorts and as I stated earlier, she went way above what was expected of her. We would all like to extend our sincere, and grateful thanks to Lisa, and also to Heather and Connie for the support they showed us at this emotional and difficult time.
Kind regards,
Catherine
12 April 2010
Morning Teresa,
Just a quick email to say thank you for all the help with booking the apartment and having the patience to answer all my questions and queries. We had a very good week (apart from the weather) which to be fair is beyond your control, although whoever updates that TV weather information should be sacked!!
We hope to return, perhaps in the summer next time. More sun and warmer pool temp--boy it was cold in there.
Once again a very warm thank you to you and all the staff.
Best wishes,
Eamon
12 April 2010
Hi all,
We have just returned from the Sahara Sunset and would like to thank everybody at the resort for a fantastic time. The resort was great and the amenities were brilliant. Once again, I would like to thank you all.
Kind regards,
Dean
11 April 2010
Dear all,
We had a lovely time in Lanzarote. Our thanks to everyone and the beautiful island you work on. We hope to come back one day. At present we are just sampler members, but if our finances permit it we now feel we would like to be full members, this is because of the resort and the way you all looked after us. Thank you.
Jo & Family
9 April 2010
Hello Ann,
Having spent two weeks holiday at The Royal Sunset Beach Club, we would like to say a big 'Thank You' to the staff and yourself for a most enjoyable time. The accommodation, cleanliness, friendliness and helpful staff plus the entertainment organized by John & Dave provided an ideal holiday. You certainly run and organize a happy resort. Thank you once again and we look forward to our next visit.
Kindest regards,
Bill & Meriel
9 April 2010
Mr. Bradley,
Recently we stayed at your hotel in Daytona Beach. My family and I had a "Wonderful" time. From your team members at the front desk at check-in (Mandy) to everyone that works at your hotel; ALL were very professional and courteous, always with a smile on their face. :) Clean rooms, clean facilities, clean pools and hot tubs, laundry rooms, easy parking and beach front was excellent.
We also enjoyed the activities during the day. The DJ on the pool deck was outstanding. It was a pleasure to watch how the DJ was able to encourage your guests to interact. He had great music and just a real crowd pleaser.
The hot dog cookout was fun also. It was a great event for all, especially families with children. You yourself served us our hot dogs, very impressive for a General Manager to want to be so close to the owners and guests? Nice to see management being part of events and not hiding in an office. :)
We like to people watch and what we saw was an entire group of people having fun. Staff and hotel quests alike! Again thank you for allowing this wonderful vacation time at your resort. Please share this with All Your Team Members. Thanks Again!
PS. - We will plan on staying with you next April.
Tom, Pam & Tyler
8 April 2010
Dear Sir,
My wife and I wish to express our heartfelt thanks to your staff for helping us in a worrying situation. We have arranged a two-week holiday at Cala de Mar commencing on May 1st. Although we had booked an overnight stay at an airport hotel prior to the flight out and a hire care through Diamond Resorts, we booked our flights - foolishly as it turned out - through another travel agency. Last Thursday, just a month before we were due to fly to Mallorca, we were informed that the travel agency was in financial difficulty and could not honor our flight bookings. With so little time before our departure we envisaged our holiday being lost. In desperation we pleaded with Diamond Resorts to help us in our predicament. Within 20 hours we had a reply from your company informing us that we would be contacted by the Specialist Travel team. True to word we were phoned by a team member, Cynthia, and renewed flight bookings were made. Our holiday was saved. This is the second time we have called on Diamond Resorts to overcome booking difficulties. On both occasions the service your staff has provided has been prompt and efficient. The difference in the quality of service between Diamond Resorts and that of the failed company is vast. We have learned our less; Diamond Resorts, in our estimation, is unequalled.
Yours faithfully,
RJ
7 April 2010
Dear Sirs,
At the end of our stay at Santa Barbara, from the 11/03 till 25/03, my wife fell. She fractured her foot and got it casted for 3 weeks. We would like to thank the staff again for the spontaneous help they provided us with. Also, I want to inform you that the airport assistance, requested by the receptionist Isabel, was excellent; much better than the one received on our arrival at Charleroi Airport (Belgium).
All of the above is a good example of kindness towards customers.
Kind regards,
Ginette & Bertin
7 April 2010
Dear Margaret,
In the absence of comment cards at Cromer Country Club, I would like to tell you how pleased we were during our recent week in Cromer. We were particularly impressed by the help we received from the staff when our luggage was taken to our villa; the sight of all those steps was quite daunting at first as we were right in the middle of the complex. However, it didn't take long to get use to them and I think we were fitter at the end of our stay. Everything else was excellent and we would like to thank you and the staff for our very enjoyable visit.
Yours sincerely
Pat and John
7 April 2010
Nadia (or whoever might be addressing emails),
I wanted you to know that we had a fabulous visit in late February---maybe our best vacation ever! LeClub was even better than we had anticipated---nice rooms, great cleaning crew, amazing restaurant, and close in proximity to bakery and grocery stores. Those of you in the office were ever so helpful to us prior to our visit and while we were onsite. We can't say enough about our experience.
In fact, we would like to rate the resort and give you an outstanding commendation; however, we aren't sure how to do that. We are members of Diamond Resorts and have gone to the site, but can't find where to post. If you can direct us, we would appreciate it.
…Thank you again for all that you and the office staff at LeClub did to make our vacation a memorable one! We hope to return one day!
Regards,
Cheryl
7 April 2010
Dear All,
We have just returned from a week's holiday at Garden Lago and we would like to say how much we enjoyed every aspect of the visit. We would like to compliment everyone on their friendly attitude and the willingness to always be helpful.
Yours,
Lynne & Cedric
08 April 2010
Mark,
Glad to hear you're back at Grand Beach! The check-in went very smooth and we got the "handicap + smoking room" as we requested.
We noticed several improvements – new appliances, more activities and the lounge chairs at the pool. Thank you for letting maintenance bring a lounge chair to our room. My 83 year old mother is used to sitting in a recliner (we tried using the coffee table, but it was too high).
Thanks again and God Bless,
Gary & Phyllis
6 April 2010
Mark,
I would like to take a moment and thank you so much for helping me and my family have such an enjoyable stay. It was a week they will all remember with joy. Of course Disney was the big draw, but my granddaughter could not wait to get back so she could hop in the pool. Both of my grandchildren are very under-privileged so that was very magical to them. It was also a first for my sister. She was more enthralled with Grand Beach than Disney. Anyway, thank you again for everything. I truly appreciate the effort made on our behalf. Take care and I'll look forward to seeing you next March with a lot less people. Also, a special thanks to Felicia for printing our boarding passes and luggage receipts. Everyone was extremely helpful.
Sincerely,
Donna
6 April 2010
Dear Mark,
I wanted to take a moment to commend you and your staff for the outstanding job in completing the refurbishment of Grand Beach. All tasks were handled well and the building looks wonderful from the updated elevator panels, new carpet, and paint in the hallway to the furnishing done inside the units. The Board was especially impressed that your staff was able to handle the refurbishment in the time allotted, despite various shipment delays and other issues. It is always important for a staff to work together as a team and not only did your staff do that, they have maintained a friendly attitude and demeanor while doing their jobs.
The Board of Grand Beach would like to express their gratitude for a job well done to all the managers and employees – front office, housekeeping, facilities, activities, and reservations. We realize that each individual on staff faced additional duties during the refurbishment, but we are proud to be able to tell the owners that their efficiency and dedication made it possible for the resort to continue to run smoothly despite any and all challenges.
The resort continues to improve with new activities, new fitness equipment, etc. but it is truly the attitude of the staff that creates the comfort and professionalism we have come to enjoy. Of particular note is our new executive housekeeper, Natalia DaMota, who has saved the resort money in the housekeeping budget for the first time! Her efficiency and knowledge of her field of expertise will allow our resort to continue to be strong and vital for many years to come. Of course, none of this would have been accomplished without you as a General Manager. Your ability to foster a sense of teamwork with a "we can do it" attitude is much appreciated.
With our sincere gratitude and respect,
Theresa
Board of Directors, Grand Beach II
5 April 2010
Hi Ivan ,
I am just writing this e-mail to tell you that my family and I have just had a wonderful week in Santa Barbara. The weather was great, if a little windy! The food in the restaurants on site was excellent. The only complaint (if you could call it that) was before our first visit to the main restaurant, one of the staff at reception told us that there was only a child's menu available for guests who were staying half board, although this turned out to not be the case . We found all staff to be extremely polite and helpful, especially the tall young guy in reception (I can't remember his name) who had to keep reprogramming my room key cards as I repeatedly wiped them by keeping my mobile in the same pocket as them! Our kids had a great time and enjoyed the activities that they took part in. During our trip, which was our free week, we became full members and would like to thank Bryan Wilson for looking after us for the day. Once again thanks for a great week.
Yours,
Lee, Joanne, Callum & Hollie
5 April 2010
Hi Silvia,
My wife, daughter and I (along with her parents) stayed at Los Amigos last week and had a very enjoyable stay. Please pass our thanks to all the staff for everything they did to make our stay so enjoyable. Everyone from the cleaners (whose English was as poor as our Spanish) to the reception staff whom were always cheerful and welcoming.
Please pass a special thanks to Reubin in reception who was especially helpful in assisting us on finding places of interest and dining.
Of course thanks also go to you, as only good management creates a staff that is well motivated and shows such high morale.
Regards,
Cliff
5 April 2010
Just a message to express our appreciation for the apartment and services we received during our stay at Garden Lago last week. As we had hoped it proved to be an excellent base from which to explore the northern part of Majorca, an experience we thoroughly enjoyed. We hope you have a good season and who knows we may well want to visit again later in the year.
Kind regards,
Lesley and Rudi
5 April 2010
Dear All,
We have just returned home after another fantastic 5 weeks at Sunset Bay Club. Once again, our thanks to all the staff.
1) Reception who as usual have been their efficient selves. Always putting themselves out to keep everyone happy and satisfy their requirements where possible; very much appreciated.
2) The maintenance staff who keep the inside and outside areas so beautiful and make the resort a pleasure to visit, it continues to improve each year.
Our particular thanks to Nicola who always seems to manage to accommodate us in one of our favorite apartments. In particular we were very pleased with the reorganization of the bed in unit F502, a big improvement.
…We do look forward to our next visit, to see friends, both staff and visitors, who give the resort such a great atmosphere. Have a wonderful summer.
Regards and best wishes to all,
Dorothy and Don
4 April 2010
Dear Riccardo,
Thank you so much for such a lovely stay at Palazzo Catalani; it is truly a lovely place made all the more pleasant by a wonderful and inspiring manager like your good self and your super staff. Antonella was really outstanding and went out of her way to help us in every way she could
We would love to return and my wife Gouri is looking into this.
It was a great pleasure to meet you and I thoroughly enjoyed our discussions. I just wish we had a bit longer!!
Meanwhile, we have memories. When I get the time I should like to send you and your colleagues a CD of some pictures.
With our best wishes,
KD & G
4 April 2010
Dear Silvia,
Many thanks to the staff at LABC (Los Amigos Beach Club) for making our holiday so enjoyable. It was a pleasure to return to LABC once more and renew friendships of both staff and other vacationers on site. You and your staff make the time we spend at the resort so much more enjoyable because of the way in which you treat (sic). You display both courtesy and friendship and we really do appreciate everything. As always, we are looking forward to our next visit to LABC, whenever that might be. Until then, all the best wishes and thanks. Please pass on our thanks to all your staff; we were so pleased to see them again.
'Til next time,
Ken & Barbara
3 April 2010
Hi Salvatore,
Just thought we would send you a little email to express our appreciation of the wonderful week we had at Sahara Sunset. As you know, we own weeks 35 and 36 and we are so glad that the Management of our Resort is in such safe and capable hands!!
We thought we would spend an extra week beginning March 20th 2010. We were disappointed with the weather, but this was more than compensated with the wonderful service and attitude from your staff. You are managing to keep that perfect compromise between efficiency and happy employees.
We have been owners for 10 years now and we have noted the steady improvements in standards since your arrival at Sahara Sunset. Keep it up Salvatore; we do not mind the increase in Management Fees as long as the standards keep improving.
Best Regards,
Joe & Pam
2 April 2010
Dear Jonathan,
Recently we were guests at Sedona Summit. We want to thank you very much for all the work you accomplished to offer us a handicapped unit. We were so pleased with the accommodations. Everyone was so very helpful.
We look forward to our next visit with you. Thank you for taking your responsibility so seriously and personally.
Gratefully,
Russ and Shirley
Dear Anne,
I cannot thank you and your wonderful staff enough for the level of service and professionalism shown in what was unprecedented circumstances during our recent stay at the resort.
As a family we really look forward to our holiday at Royal Sunset Beach Club because we know you are always willing to go that extra mile for your members. Since you have been able to provide the electric profiling bed for Anthony, the impact it has had on the quality of our holiday is immeasurable. Not only are we assured that Anthony can sleep safely and comfortably, thus allowing us to sleep more soundly; the benefits to us as his care givers not having to constantly bend and kneel to care for him is immense. Having the profiling bed also allows us to take time in the day to allow him to have a good stretch and relax out of his wheelchair so the benefits are felt throughout the day, not just at night time.
The volcanic eruption in Iceland which caused our extended stay with you put everyone under intense pressure and throughout it all you remained so calm and helpful. What could have been a period of intense stress for everyone, you and your staff turned into an enjoyable extended holiday. The extra activities you had organized were really appreciated and the fact that you were so visible and accessible at all times was comforting. It was very reassuring to know we were receiving the best advice and our family was guaranteed a safe place to stay. We can't wait for our next visit! Hopefully we'll see you soon.
Yours truly,
Claire
1 April 2010
Just a short note to say how much we enjoyed our holiday, which we came home from on March 29th. As usual, the girls in reception were as good as ever especially Val and Nicola. The update to the TV system made our holiday much better. Thank you again.
Sandra
1 April 2010
Dear Santa Barbara,
I'd like to comment on how fantastic the animation team was when I stayed at Santa Barbara last month. They were very entertaining and made my holiday 10 times better. I loved it so much that I am hoping to move over to Tenerife next month with my friend and was curious if there would be any jobs available at Santa Barbara such as bar work or even if there's any space on the animation team?
Please reply and thanks for a good holiday!
Katie
1 April 2010
Dear Sir/Madam,
I spent a week in Santa Barbara (19th-27th March 2010). I am a 19 year old female who aimed to go for a quiet holiday with 2 of my girl friends. I am writing to let you know how pleased I am with the hotel and its services. I thoroughly enjoyed my time at Santa Barbara. We stayed in a room which was very modern with a nice view of the complex. The maids were extremely helpful, cleaning our room every other day to an excellent standard.
We particularly got on with the Animation Team (Michael, Sorin and Sarah), they were very entertaining both during the day and night time. They were very friendly, helpful and welcoming. I also noticed that they catered for every age group staying at the complex to make everyone's holiday enjoyable.
I enjoyed my time there so much that I am planning to move across to Tenerife within the next 2 months to live and work. I am therefore writing to ask if there are any opportunities for work within Santa Barbara e.g. the animation team, bar work, the welcome team, restaurant work, etc. I'd be extremely grateful if you could forward this to the relevant person if necessary as I don't know if this is the correct email address. I'm more than happy to forward my CV or telephone to somebody if they wish.
Thanks for a very good holiday and I look forward to hearing from you.
Regards,
Emma
1 April 2010
We have just returned from a wonderful holiday in Santa Barbara - the sun shone every day - which is more than can be said for England since our return - cold, rain and some places have had snow. I thought it was spring!!!!
As you have been to Santa Barbara there is obviously no point in describing it to you.
Everyone there, as usual, was so helpful and friendly and we had a superb apartment. Many thanks to Romero and his staff for their welcome and help during our stay.
We really enjoyed the competition between the guests and staff at table tennis and target golf (this was the first time we had taken part in such an event) and everyone on the entertainments staff worked hard getting people involved the whole time we were there.
Our sales representative was Lance and he was the best we had ever met. (He even managed to persuade us to buy more points even though we thought we owned enough!!!!) He had an in depth knowledge of the company and went the 'extra mile'.
We left him at 4 pm when he then had more members to speak to and yet by 10 am the next morning we had a fully typed version of everything we had discussed. We did wonder if he ever slept!!! Certainly he impressed us very much.
…we had a great time and are returning in November.
Sue & Ray
1 April 2010
Jonathan,
I recently stayed at your property as a guest of a time share owner and I would like to make sure you know what a stellar performer you have in Stephanie Orbe. After being downgraded to a studio because of capacity issues, Stephanie worked diligently the next morning to get us into a 1 bedroom as quickly as possible. She was gracious and showed the utmost in customer service.
After being treated rudely by a timeshare employee, Stephanie went out of her way to make sure management would be made aware. Then, she took the extra step and sent a note to my room with a gift certificate for a dinner in town. In a phrase Stephanie made our 3 day getaway. After initial disappointment, we were more than encouraged by the outstanding customer service offered by Stephanie. She is a keeper.
Blessings,
Pat
31 March 2010
Hi,
Just wanted you to know I've had a guest on the phone whom just came back from Santa Barbara. She wanted to say she loved the resort! It was so clean and a lovely 'home away from home'! She also said all members of staff that she came across were very helpful and lovely to her and her husband.
She did have a slight issue half way through her holiday where Expedia had booked the wrong dates for her holiday, but she said the lady on reception was very understanding and very kind and did sort something out for her!
She is looking to rebook in October or November because she had such a lovely time there!
So just thought I would pass on her lovely comments!
Amy
31 March 2010
Dear Jeannette,
Just wanted to say a massive thank you for all your help before we arrived. You went beyond the call of duty to help us have a lovely holiday by helping us organize the extra night. Your help made the holiday more enjoyable. Thank you again!
Best regards,
Andrea & Family
30 March 2010
Dear Riccardo,
We wanted to let you know how much we have enjoyed our week at Palazzo Catalani. You and your staff have really done everything you could, to make the resort so welcoming. Being in the midst of a medieval village and having all the modern comforts at the Palazzo was an additional pleasure. We have already sent a brief email to the staff to thank them. Most of our dealings were with Antonella and we must tell you how prompt, efficient and caring she has been with every one of our requests. Nothing was too much trouble! You certainly have an excellent set of people working at the resort.
We hope we will have the opportunity to visit again in the not too distant future. Our best wishes to you and all the staff.
Yours sincerely,
Karnadev and Gouri
30 March 2010
Dear Ms. Thompson,
I would like to thank you and your staff for making my 60th birthday weekend a memorable event. I had reserved 3 lodges for all my family and grandchildren to attend and your staff put us close together. They couldn't have been any more helpful and accommodating and are a complement to Diamond Resorts Club. We had our meal in the restaurant and again Fiona and her staff did us proud. The whole family enjoyed themselves so much that hopefully I can make this an annual get together for everyone. My birthday weekend exceeded my expectations due to the professionalism and friendliness of all your staff. They are a credit to you. I cannot sing there praises high enough. Once again, a big thank you from a very happy member.
Yours sincerely,
Mike
29 March 2010
Dear reception at Sunset View,
As always, we had a marvellous holiday with you. The resort is always impeccably maintained and the reception staffs were excellent. Thank you Guilia, Hamid, Javier and Diego for all your help. Patrice the lifeguard did an excellent job and kept the pool area really smart. Housekeeping services were good as always and our apartment was lovely and kept nice and clean. We feel as if Sunset View is our second home and we look forward to our next holiday with you in November. Diamond has many resorts all over the world, but we use all our Diamond points to come to Sunset View. It is our favourite resort. See you in November!
Mary & Sam
29 March 2010
Hello all at Sunset View,
Just to say thank you once again for a lovely 2 weeks spent at The View...This was our 5th time spent with you and can't wait for the next time, hopefully this time next year.
Regards,
Jean & Terry
28 March 2010
Dear Lorrie,
We have just spent a most enjoyable week at Thurnham in our studio apartment. We are alternate year owners, but due to circumstances beyond our control we had not been back for 6 years. The difference from our last visit is remarkable; the whole atmosphere has changed for the better. Everyone we met was so kind and attentive and nothing was too much trouble. The accommodation was just as we remembered it and the changes to the library, the chapel and the bar provision in the Hall work very well. We had dinner in the restaurant and the service and food were excellent. The only black spot was the weather which was rather wet, but beyond everyone's control. The planting at the rear of the apartment has matured beautifully, is being well maintained and attracts a variety of birds. We even had a long-tailed tit tapping at our kitchen window at breakfast time on three mornings, and a cock pheasant below the same window on one morning!
Well done everyone.
Brian and Pat
28 March 2010
Dear Sir/Madam,
We have just returned from a holiday spent at the Royal Sunset Beach Club, Adeje, Tenerife. The resort, accommodations and cleanliness were excellent. Nothing was any trouble to all the staff – they were extremely helpful and pleasant. Entertainment was provided if you wished to participate and a friendly gym run by Mary. This complex was well organized (in our opinion) by the resort manager, Anne Bennett ...We look forward to our next visit to The Royal Sunset Beach Club.
Yours faithfully,
Meriel
27 March 2010
Just to confirm how very much we appreciated the high standards of our recent holiday which ended 5th March and included stays at Sunset View and Santa Barbara. The standards throughout the resort were of the highest order and reflect the first class work of staff and management to see that things were right for us. We are looking forward to seeing you all again later this year i.e. October...
Thanks again,
David and Jean
26 March 2010
My husband and I just returned home after spending 7 weeks at the Villa Mirage in Scottsdale. We had a wonderful time thanks to so many of your great employees. Mike and Jon Brown do an excellent job of running the resort along with Josh, Erik, Jason, Brian, Heather, Jessie, and Ashley...Leslie Schmitt in sales is one of the best that we have encountered. She goes out of her way to be accommodating. It is the people that make that resort so special. We look forward to next winter when we go back there to once again renewing our friendship with these great people.
Thank you so much,
Edward & Sherry
26 March 2010
To the management & staff at White Sands Beach Club:
Muchas Gracias! Thank you all very much as we have enjoyed our stay with you. You have made us feel very happy during our stay. We will miss our lovely apartment. We will miss your smiles and kindness.
Regards,
Alan & Paulette
26 March 2010
Dear Barbara,
Thank you so very much for helping arrange the check-in to Powhatan Plantation for our 21st Fitness-Get-A-Way on March 12. This year it went so well, without added delays.
I appreciate that you notified me beforehand that we would be by the fitness center and that our four units would be together. The weekend went smoothly-all 24 of us had a terrific time. We all appreciate your help.
Sincerely,
Judy
26 March 2010
Dear Kris,
What a wonderful time we've had. It is difficult to find words to express the peace, contentment and joy in fellowship we've had. We've heard so many say "Next year we...", "Everyone is looking forward to another year" and "One week is not enough". Of course I'm feeling 3 weeks was too short! Thank you form the bottom of our hearts.
Tina
25 March 2010
Dear Historic Powhatan Resort Staff,
Just spent a week at your resort and felt compelled to comment on the high level of service and hospitality we received from all staff members we encountered from the moment we arrived and throughout our stay. In particular William and Susanne at your front desks and Head Chef Gus at the Kitchen where Friday's Dinner was so good we went back for a repeat performance on Saturday night. Again, kudos to your staff and your fine operation. We spent a nice afternoon at Alewerks Brewery Tour. The gentleman who gave the tour (I believe Mr. Al Whitaker) was kind enough to give us a ride home rather than have us wait for a cab. The tour was informative and relaxing adding to the hospitality and charm of your area. It is an outing you may want to promote to your other guests. We left Williamsburg with fond memories and a desire to return. Please pass along our heartfelt thanks.
Louis
25 March 2010
Mr. Cloobeck,
I want to again thank you and your staff for listening to my feedback from Maui...It certainly appears that your vision for Diamond Resorts is like mine – Simply the Best... As your staff moved quickly to listen and act on my feedback, I just wanted to write to you on a follow-up with my current reservation at Grand Beach in Orlando.
Originally, I was unable to find a reservation and your staffs made that happen – I sincerely appreciate it...
I went to Grand Beach today to confirm my visit and check on some items I had shipped to the resort...Please let me say that, Ms. Felicia Curtin and the Concierge on duty simply delivered the finest service I have experienced in ANY lodging situation...They were courteous, professional and simply devoted to providing Superior Service to me.
I am very pleased to see this level of service and believe such service is the hallmark to differentiate Diamond Resorts from all the competition. My congratulations to your team.
Sincerest Regards,
Stephen
24 March 2010
For the attention of the Manager at Sunset Bay,
This email is in reference to our recent month's long stay (Jan-Feb) at Sunset Bay. Since we no longer get comment cards. I thought I would pass my comments directly to you.
First of all let me say that we thoroughly enjoyed our stay. Sunset Bay has long been one of our regular places to stay in winter.
We were greeted at reception efficiently and courteously, several staff members recognizing us as old guests. Everyone at reception was friendly, willing and helpful. Nicola & Valery somehow always seem to manage to sort out our accommodation and other requests to our total satisfaction. The same is true of the maids and maintenance staffs, even if the language barrier is more inhibiting here. I would like to mention our maid, Migdalia, who was both efficient and friendly, even managing to have brief conversations patiently listening to my awful Spanish. The influence of Diamond Resorts has brought general improvements and these are apparent at Sunset Bay as at other resorts.
All in all we had a good holiday in a comfortable and well run resort. We have of course already booked for next year.
Thank you for your part in this.
AB & S
23 March 2010
Dear Dragana & Team,
Thank you so much for a wonderful stay at Royal Tenerife Country Club, everything was perfect.
1) The accommodation was first class, spotless with lovely clean towels and bed linen.
2) The gardens and pool area are very well kept.
3) The staff were helpful and polite at all times, nothing was too much trouble.
We would highly recommend the RTCC to all our friends and family and we will definitely return, hopefully very soon. We could not have found a better place to celebrate a special birthday (60!!)
Dragana, it was a pleasure to have met you, hope we see you again.
Thank you once more and kind regards,
Suzanne & Barry
23 March 2010
Mr. Dimitrios,
After a wonderful week we spent at your resort, we want to say thanks to every one of you. Thanks to the workers on cleaning the unit, the people that served us wonderful meals in the restaurant and especially to the nice and sympathetic girls in the office. We needed help twice and we got a reply within 10 minutes and everything was okay. We hope that many people will visit the resort and we hope we will be coming again soon.
Many thanks,
S.A.
23 March 2010
Thank you for your e-mail. We have e-mailed Sam & Judy. We thoroughly enjoyed our stay with you, as you know it was our third visit and certainly will not be our last. We were disappointed that more people did not want to take part in Floriana's excursion and also the opera evening. In the past, these have been holiday highlights. We really enjoyed having apartment 14 and will request this next time we book. The half board offer for the restaurant was excellent and we loved our meals there. Please thank all your staff for making our holiday so enjoyable.
Stuart & Ann
23 March 2010
As requested by the reception personnel we are writing to let you know that we had a most enjoyable week spent at the Golf & Ocean Club in Santa Barbara, week commencing 13th March. Everyone was very friendly towards us, the weather was beautiful and the apartment was just what we had hoped it would be. We certainly look forward to our next year's holiday in March 2011.
Regards,
Ann & Gil
22 March 2010
Silvia,
I would like to thank you and all the staff at Los Amigos for the wonderful way in which you helped me and my disabled husband during our stay. I can honestly say that I have never before received such a level of service so willingly offered and we are very grateful to you for a lovely week.
Maureen
22 March 2010
Dear Mr. Betros,
I have been a recent guest and owner for about 20 years at your Royal Palm property. I would like to call your attention to the outstanding performance of three Royal Palm employees...Namely Simone Kellowan (Resort Manager), Diana Esdaille (Front Desk Manager), and Chrism Brandy (Maintenance Manager). These employees perform their duties with the utmost professionalism. They were helpful and pleasant and got the job done...It is my hope that you will signal them out for making the Royal Palm a wonderful property to vacation at. It is employees like the three above that make you want to come back...Thank you for your attention to this...
Sincerely,
Alfred
22 March 2010
Jonathan,
I wanted to let you have some follow-up on our recent stay. Fantastic for the second year in a row! We will be back every year as long as we are able. Emily was an amazing help to us this time. She was able to get us in the same accommodations that we had the year before. We love that she was able to juggle things with you being as full as you were. Great customer relations! We are going to speak with RCI and see about 4 - 6 of us coming next year. See you then and please tell Emily that Craig and Casey said thanks again.
Craig
21 March 2010
Dear Sirs,
This is just a short note to say how much we enjoyed our exchange holiday with your resort. Everything was excellent and please pass on our thanks to all your staff. We hope to see you in the future.
Douglas & Margaret
21 March 2010
Dear Sunset Bay Club,
You should be proud your staff is so helpful, friendly and sweet. They have done what is necessary so that we and others come back to Sunset Bay Club each year. Our 9 weeks worked perfectly. Wishing everyone health and see you next year.
Torgny, Herta & Erika
21 March 2010
Le Club Mougins,
Thank you for the email...We found the resort to be just perfect...The staff was very friendly and helpful and helped us a lot...The restaurant was the biggest surprise; the food was excellent and Cedric and his wife made us most welcome...We will definitely return as soon as we are able...Thanks again.
Nigel
20 March 2010
Hi Anne,
Just wanted to let you know how much Sue and I enjoyed our stay with you. We seem to enjoy Royal Sunset Beach Club (R.S.B.C.) more each time we stay. We would like to say how helpful the staffs are, not only at the front desk, but everyone in the resort. It's great how everyone makes you feel welcome and work hard to make our stay a holiday and not just a place in the sun. We both feel the new apartments are superb; the new kitchen, bathroom and general décor. Everyone has done a great job and all the hard work is paying off at last (except 250), joking. Thank you for the four chairs on the roof top they were well used at sun down time looking over to La Gomera and the first cup of tea in the morning. Look forward to seeing you in November and have a nice time when you fly home.
P.S. Sue say's thank you for the coat hangers she will be able to bring even more cloths next year. It's Raining cats and dogs at the moment in Nottingham.
Regards,
Sue and Geoff
20 March 2010
Dear Signor Di Caro,
We want, before we leave for England, to record our thanks to you for giving us time to share with you our appreciation of this very special resort. Over a number of visits, we have been encouraged by the way the resort has continued to grow and develop for the good of members and we're delighted to say that under your guidance and directing, Sahara Sunset has truly come of age. One that we are regularly proud of and a flagship resort in DRI's fine portfolio. We believe the success of Sahara Sunset lies partly with the vision and investment afforded by Stephen J. Cloobeck, but even more so the willing commitment you ask of and receive from the staff across all areas of work in the resort. The combined friendly service is the making of a super holiday experience which we enjoy so much each time we come. We hope that you will convey our appreciation to all your staff along with our thanks to you personally. We look forward to seeing you all again before too long. Meanwhile, we wish you a really good visit to Sicily with Mateo!
John & Jonith
19 March 2010
Anne,
This is just to let you know how much we ALL appreciate the time and trouble that was taken by you and your staff which allowed us a second week at your complex. This really made our holiday special.
We found the standard of service by yourselves and the quality of the resort to be excellent. The standard of hygiene and cleanliness in the apartments, pool area and other public areas is exceptional. The entertainment programme is most enjoyable. We will certainly be returning.
Thanks again,
Ted, Alison and Sarah
19 March 2010
To whom it may concern,
I am about to end my holiday and it has been over 19 years that I have used your company, even when it was GVC, Sunterra. It seems to me that I should express how my experience with Diamond has been.
With no doubt, our stay here in Santa Barbara has been lovely. The assistance given by the staff at reception was wonderful. Thanks to Ramiro Velasco and Ivan Lorente for their personal care in giving us a wonderful stay. Also, the housekeeping department controlled by Miss Lucía Mendoza, all of them with their care made me realize that for the years to come we will always be back in Santa Barbara.
I usually spend 2 weeks at Cala Blanca in Gran Canaria and 2 weeks at Santa Barbara. You have an exceptional staff that assists the guests in all their needs and it would be necessary for all the guests to express their gratitude. It is only fair to recognize your great work with some written words.
19 March 2010
I would like to give complimentary feedback on your hotel. My husband and I stayed for one week to celebrate our wedding anniversary and everything was perfect. All the staff was friendly and helpful and the facilities were superb. I would like to especially mention Cristina in reception that was extremely helpful. We will definitely be returning to Santa Barbara and will recommend your resort to our friends and family.
Thank You,
Carol
19 March 2010
Dear Margaret,
I'm writing once again to say thank you to everyone at the Cromer Club for such a splendid week at the beginning of this month. It was lovely to see all the staff again. Caroline was on duty when I arrived, with the wonderful warm Cromer welcome, a wealth of information and helpful assistance. Gary as usual, transported our luggage from the car to our villa.
Each morning when we went to collect our daily newspaper another happy, welcoming person greeted us at reception; what a pleasure it is to visit reception, not a chore or an unwelcome task as in many places. It was so nice to visit Claire's hair salon; she goes out of her way to try and fit an appointment into her busy schedule, always making one welcome and she is an excellent stylist.
On this visit, we were fortunate to be accommodated in one of the newly refurbished apartments, it was superb! Obviously an immense amount of thought and care have gone into the planning as it shows! All the comments I made on my last visit seem to have been noted, although I can't claim credit for this; clearly many of my observations had been noted by management and addressed because they realized the issues involved. How refreshing and remarkable to find someone at such senior level taking an interest in everything. I've never met any manager anywhere who has devoted so much time and makes herself so available for the guests to contact in person as Cromer's. Thank you for being the perfect manager.
Both Charles and I think the club restaurant is superb. We had several evening meals and went in for drinks in the evening three times. I judge a bar on its ability to mix a lime and lemonade! You would be surprised at how many places can't make a good lime and lemonade, but Amber can. We thought Jules was an excellent waiter and really appreciated the effort he made to help Charles with his selection of food and beverages (Charles is profoundly deaf)...
Please do send our thanks to everyone including the wonderful maintenance staff/gardeners, who even in winter manage to add color and interest to the grounds and buildings.
Kind Regards,
Freda & Charles
18 March 2010
I recently spent a holiday at Club Cala de Mar in Majorca, having travelled on my own. Unfortunately, upon arrival in Majorca my travel bag with all my money, documents and personal items was stolen. I had sufficient loose cash in my pockets to enable me to travel by bus to Cala D'Or and then by taxi to Cala Egos, where the club is actually situated. When I arrived late in the evening, the receptionist - Carmen, quickly and efficiently checked me into the resort and showed me to my apartment, despite having no documentation.
The following day the Manager, Alejandro Duverne, personally drove me to the town of Santanyi, where he acted as interpreter to the Police and obtained a report of the theft for me. On our return, knowing that I was without money and with the local shops closed for the Bank Holiday he drove to a nearby town where he purchased, cooked and then delivered a pizza to my apartment. Alejandro arranged a cash advance for me whilst I made arrangements for family to forward funds through Western Union. Over the following days he drove me to a number of Western Union Agents. Due to lack of documentation I was unable to withdraw funds deposited by my daughter. Alejandro and my daughter arranged a Western Union transfer to be made in his name and therefore enable funds to be made available to me.
During the first week of my holiday Alejandro and the receptionists Carmen and Andreas spent time locating the new address of the British Embassy, sourced bus timetables and details of venues for bars and restaurants that were open - many, including the Club Restaurant were closed as it was early season. They also took time to speak with my daughter and reassure her of my welfare.
Their actions certainly eased my situation. I feel that they acted above and beyond the call of duty and enabled me in the second week of my holiday to enjoy and relax in the surroundings I have come to expect from the high standards set by Diamond Resorts International. I wish to commend a magnificent job by the devoted and dedicated management team. Well done!
J E
16 March 2010
Dear Sir,
My wife & I and two friends recently stayed at your resort. We were in a two bedroom apartment and I requested a move to an apartment with two bathrooms if possible. The lady in reception named Christina and a lady in Concierge named Hayley were very helpful. They managed to find an apartment for us. Nothing was too much trouble for both the reception staff and the concierge staff. Thank you very much to them all. The standard of the resort is as usual, first class. The only reservation I have is the location of the W pub which tended to be noisy late at night especially when the visitors congregated outside for a smoke.
Thank you again for a very pleasant holiday.
Yours faithfully,
Mike
16 March 2010
To Doris and all the Staff at Alpine Club,
Now that things have settled down and I am now on the road to recovery, I would just like to say a very big thank you to you Doris and all the staff at Alpine Club. Thank you for all the care, attention and outstanding service that I received at the Club during my recent 'short stay'.
From the moment I had my accident everybody went that extra mile to help me over the difficult time. Doris and Renate made lunch for me when I was stuck in the apartment all day alone. Reinhard who made a special board at a moment's notice to make using the wheelchair easier and Elizabeth who wisely advised me to go to hospital when I was just going to put ice on it.
Please pass on my thanks to everybody it further convinces me that Diamond is not just a time share company, but a family with fantastic staff who really do look after all their members, especially those in need.
John
16 March 2010
Thank you for your time Mr. Cloobeck.
I would also like to congratulate you on the excellent customer services skills which all your staff portrays, both in the UK and overseas... I would like to send a special mention to Sarah Cunningham in UK customer service, who sorted out an issue with the booking at Wychnor Country Club. Also, your Sales Management Team at Wychnor (Steve, Steve and Sean) who I feel have all gone the extra mile recently to ensure the Diamond experience is met.
I know Diamond and other holiday vacation clubs are not necessarily the cheapest way to holiday, but they ensure quality and a truly relaxing time; hence, you get what you pay for...I definitely would not like to go back to the 'package holiday' experience that I used to have before I became a member.
Many thanks,
Val
15 March 2010
Cromer Country Club,
Based on star rating of 0-5 (5 being best) we would like to give our feedback of your resort.
Entertainment – 5
Cleaning & reception staff – 5
Booking – 5
Information when requested – 5
Food & Service – 5
Weather – 3
Please make all Diamond resorts be held to these standards. We have been members since 1999.
Chris & Linda
15 March 2010
Dear Margaret,
It is with pleasure that I write to tell you how much my wife Maureen and I enjoyed our stay at the Cromer Club Resort last week. We stayed with you for the second year running and on each occasion we have found everything to our satisfaction, staying on each occasion in the same Unit.
If we were to look for anything to complain about it would take us a long time, for you and your staff have made an art of the various tasks of looking after your visitors. Thank you once more. With good fortune we hope to visit the Club again in the future.
Most sincerely,
Ted
15 March 2010
Dear Nadia,
Many thanks for your message. We had a very enjoyable stay and appreciated the friendliness and caring nature of your staff. I imagine I was supposed to fill in a guest questionnaire, which I failed to do. Congratulations on the well run resort and housekeeping – a very good quality of service.
Thanks and regards,
Mike
15 March 2010
Dear Mr. Stephen Cloobeck,
My wife Susan and I made our first trip to Maui in late February and March...What a thrill! While there, we went to a Diamond Resorts presentation with Ann Staton as our sales rep. Having been to many time-share presentations we had resolved to say "NO"! However, Anne's knowledge of Diamond Resorts and her kindness, showing genuine interest and care for us as a couple and our vacation dreams was overwhelming and disarming. We still were reluctant until Andrew Gallagher made it impossible to say no. Needless to say we are now owners of real estate in Maui. We couldn't be more pleased to know that we will be returning to that lovely paradise.
We were so impressed with the accommodations at the Ka'anapali Beach Club; Ann got Andrew's permission allowing us to stay there the last two nights of our two week vacation. The Saturday that we were to leave, February 27, 2010 the tsunami hit Maui. We were unable to leave due to the road closure to the airport. Ann Turner heard of our plight and made sure we had a room for that night at a good price. We were very grateful to not have to find other accommodations as so many people in the same predicament had to do. However, in the course of the day, we found out that we could not leave the island until Tuesday. We had many other concerns with the delay, jobs, jeep rental etc. Saturday evening we ran into Andrew and his lovely family at Safeway and we exchanged phone numbers with him at his insistence in case we ran into more problems. Sunday morning we were told that the resort was over booked and that we would have to check out. Ann was unable to make the trip to Maui that day due to the terrible weather, but had called us to see what was happening with our arrangements. Andrew and Ann arranged for us to remain at the Ka'anapali Beach Club until our departure. Needless to say, we were wowed!
To say they were wonderful to us is an understatement. Susan and I want you know what impressive and outstanding people you have working for you. Andrew even dropped by Sunday afternoon with his family to make sure that we were taken care of. We feel that this was over and above the call of duty and to this day we are still in awe of the care shown to us. Thank you so very much.
Bill and Susan
14 March 2010
Hi Neli,
We have just returned from another super holiday at your resort. It is always a pleasure to holiday at Club del Carmen. It has always been a favorite of ours.
We especially appreciate being allocated the apartment, which we requested and being able to walk in on arrival. It is nice to see known faces on arrival although this time was given a warm welcome by Maisie. Your staff is always so helpful and accommodating which is something not experienced at some of the other resorts we have visited.
Much to our disappointment, due to other commitments it would appear that it will be two years before we can revisit.
Kind Regards,
Michael & Senga
14 March 2010
Dear Manager
Could I please ask you to pass on our congratulations and many thanks to a member of your house cleaning team who with great honor and integrity reported that we had left a necklace of pearls in our room upon vacating the room. These pearls were worth around £300 monetary value and more sentimental value and as such we were very pleased that your member of staff was honest and returned them. This is a very good reflection on your resort and its staff and I would be very grateful if you might personally thank the staff involved, on our behalf and maybe on your own behalf for increasing your hotels reputation for a very good resort.
I am sorry I do not know the staff members name, but she and another were cleaning apartment 659 around 12.30 -13.30hrs on 13/03/10.
Many Thanks
Martin
14 March 2010
Hello Hamid, Guilia (Julia ) and Reception at Sunset View,
First of all, thank you for our allocation to apt 202, we loved the new refurbishment and had wonderful views of the sea from our balcony and bedroom. The peace and quiet of the resort was amazing and just what we needed. The pool area with the comfortable loungers offered excellent "rest time" and we made good use of them.
I am sure you have had praise in the past, but we would like to comment on the warm welcome we received on our arrival from yourself and all reception staff. This does make a difference to the beginning of a holiday. We felt assured had we needed anything at all that we only had to call on any of you.
This was our second visit to your resort and we will certainly be making another (unfortunately have just tried to rebook for March 2011 only to find you are fully booked! we are really disappointed as it appears more than us share the same feelings of your resort!!) We had to make a provisional booking at the Tenerife Golf Club, but hope that we can get a "place" within your resort.
If you would, please pass our thanks and comments on to the ladies who keep the apartments immaculate and the staff who keep the grounds and gardens the same. All of their efforts are noticed and contribute to a "good" relaxing holiday.
Kindest Regards,
Liz & Derek
13 March 2010
Dear Mr. Cloobeck,
We have been members of your company for approximately 12 years. Throughout that time we have enjoyed many memorable holidays and we have never been disappointed.
This year in February, we stayed at Jardines del Sol in Lanzarote. We were very impressed by the high standard of accommodation and facilities. Most of all, the staff were all pleasant, friendly and worked hard to ensure our holiday was perfect. At the end of our stay we decided to purchase another 5000 points; so we could enjoy more holidays with Diamond Resorts in the future.
We thought this was a good time to express our thanks to yourself and all the staff working on your behalf within the Diamond Resorts Company.
Yours sincerely,
Christopher & Christine
13 March 2010
Salvatore
A wonderful holiday as usual after 25 years we still have great holidays here. The staff is now like our family. We cannot fault Diamond in any way. Thank you for always being here to sort out any problems. Your owner's have a comfort to know that you are always behind us.
Many thanks,
Jean & Derek
13 March 2010
Salvatore,
We shall certainly come to Sahara Sunset again. Everything was lovely and clean. Good job to the very friendly staff. What more can anyone want?
Alan & Barbara
13 March 2010
Hi Mike,
We are back home in Charles City with all the snow melting fast thank heaven. We had such a great time this year at the Villa. It's like coming home to family. You have such a great staff with Heather and Ashley at the front desk and guys were great also (names have left m). Leslie in sales and Robbie with Texas hold-em were great and the activities girls did a fine job also. You can't beat housekeeping; you ask and you receive. We want to thank you for all your help in setting up our next year's vacation.
We are looking forward to the one bedroom unit next year.
Regards,
Denny
March 12, 2010
Thanks for a wonderful stay at the Sunset View Club, everything was perfect.
Peter & Julie
11 March 2010
Hi all,
We had our customary great service from everyone there. We enjoyed our stay despite the weather. Looking forward to seeing you all 7th of April. It must be very hard to improve on the excellent service you already give...
John & Jenny
11 March 2010
Lost Amigos Beach Club,
Just to let you know that we had a great stay despite the weather...Everyone treated us with great hospitality and we thoroughly enjoyed Maria's cookery mornings and Jannine's sangria demos. The bowling programme was a great success and everyone enjoyed it...Thank you so much for making our stay most memorable and we hope to see you next year.
David and Elizabeth
11 March 2010
Mike & Jonathan at Villa Mirage,
I would like to acknowledge Heather at the front desk for her knowledge and the great service she provides for all guests. If there is a promotion in the future, Heather certainly gets our vote. I highly recommend and support her as employee for the months of January and February.
We always enjoy our stay at the resort. It is nice to see new updates happening all the time. The activities at the resort get better each year.
Regards,
Dawn
11 March 2010
Jardines Del Sol Resort,
We really enjoyed our holiday but unfortunately were delayed 3 hours at the airport...The accommodation was excellent - very well equipped and extremely clean...The only suggestion for improvement I can think of is for a chopping/bread board in the kitchen.
Stine was very helpful in providing information and recommending restaurants. We will definitely return.
Regards,
Anita
10 March 2010
Dear Ms. Costner:
In the many years we have been involved in timeshares, no single individual has made a more positive impression on us than Ms. Stacy Morgan at Bent Creek Golf Village. Whatever we have asked for at Bent Creek was provided with a smile and a very positive attitude. Always pleasant and efficient, Ms. Morgan makes one feel that her sole focus is satisfying the member's needs.
We can say with assurance that if everyone took their work as seriously and as positively as Ms. Morgan, the world would be a much better place. In short, she's a winner, and you are fortunate to have her as an employee.
Iva & Hosea
10 March 2010
Dear Margaret,
In the absence of any comment cards when we checked out yesterday we just wanted to thank you and your staff for a very enjoyable stay at Cromer Country Club from 06/03 to 09/03.
As usual, the Reception staff was particularly helpful and we found details of the self drive car tour very enjoyable and useful.
Our accommodation was excellent and when we arrived it had been cleaned to a high standard. We also enjoyed a meal in the Amber Restaurant and again found the service excellent.
Once again thank you and we look forward to our next visit.
Thanks and regards,
Julie and David
10 March 2010
We returned a week ago from our second stay in your excellent club and wanted to thank you for making our holiday so enjoyable. The accommodation and facilities are first class and the staff (especially in reception) is wonderful - nothing is too much trouble. We wanted to let you know how much we appreciate the first class service you offer and plan to return as soon as possible. Thank you again hope to see you all soon.
Elaine & David
10 March 2010
Dear Mr. Deutsch,
My wife and I stayed at the Polo Towers from 14-20 February 2010 and we had a terrific time in Vegas...didn't win any money, but enjoyed ourselves trying to gamble...and at the Polo Towers!
I'm writing you to commend the exceptional service we received from your Front Desk Manager, Michelle Lujan. Originally, we were scheduled to stay at the Polo Towers the 14-15th of February and then move over to the Orleans for several free nights. We liked our accommodations so much at Polo Towers that we decided to see if we could extend our stay. I tried extending online, but the system wouldn't let me. I mentioned this to Michelle on the 14th and she said that The Club was closed on the 14th and probably closed on the 15th for President's Day. She asked if we could give her some time to see if she could work it out for us in spite of The Club being closed.
Whatever she had to do behind the scenes worked because the next day, Monday, the 15th, we were greeted with a message from her saying that she was able to extend our vacation as requested. We went down to the front desk, she re-keyed our room keys, provided the information on points to be relinquished and off we went. Very smooth of her and we appreciated it. Not every front desk person in our experience would have done the same.
Please convey our sincere appreciation for her thoughtfulness and professionalism in making the slogan "Customer First" work in practice and not just be words!
Best regards,
Andy
09 March 2010
Dear Ms. McNicol,
My wife and I recently stayed in Villa 76, booked from Friday 26th February to Friday 5th March through Mr. and Mrs. P. who stayed in Villa 61...Regrettably, we could only arrive on Sunday 28th February due to other commitments, but we had a wonderful week in and around Cromer. We wish to say how pleased we were with the accommodation and the resort. In particular we would like to highlight the following:
• The standard of housekeeping within the Villa was excellent;
• The Villa was well equipped and very comfortable;
• The reception staff were most friendly and helpful (and always welcoming);
• The shop was thankfully well stocked;
• The restaurant was of excellent value and the quality of food very acceptable (again with helpful staff);
• On the one time it was requested, the response for assistance by your maintenance staff was quick and efficient.
Many thanks to you and all your staff for a comfortable and enjoyable week.
Yours sincerely,
Mary and Michael
08 March 2010
Dear Sirs,
I have spent a week at Sahara Sunset (from February 21 to February 27) and as usual, it has been a very positive experience. Thank you very much for excellent service and assistance :-)
Best regards,
Jolanta
08 March 2010
Dear John,
I want to share with you the very pleasant experience we had dealing with Mr. William Pemberton during our stay this year from January 16 to February 21. He was very efficient, understanding and prompt in responding to the concerns regarding our need to have a unit on the first floor due to recent knee surgery my wife has had on both knees. He arranged for us to stay in a first floor unit poolside for most of our stay thereby minimizing the distance my wife had to walk to the pool and to the beach. William's doing this for us made our stay so much more enjoyable than it otherwise would have been.
We know from conversations with other owners and guests that William is held in high regard by many of them. Our very positive experience was common to others as well. We wanted you to know what a good employee and fine person William is.
Charles and Sarah
08 March 2010
Dear Nadia,
We thoroughly enjoyed our stay at Club Mougins, thanks to your graciousness and the helpfulness of the staff...Our accommodations were quite comfortable and Bistro 21 was a delightful surprise...Please pass along our best wishes for great success to Cedric and Agnieska...With Cedric's culinary skills and Agnieska's charm, it seems a sure thing.
Our trip home was uneventful, but we are already missing Mougins and the Cote d'Azur...We look forward to visiting with you again in the future.
Best regard,
Barbara and Jack
08 March 2010
Hi Lorraine,
Overall we had a very enjoyable stay at Club Del Carmen:
Specific Good points worth noting:
1. Very clean and well equipped / maintained
2. Staff was very friendly and helpful - the best we've experienced, sorry we didn't fill in a card for a "special member" but not sure who to give it to, it was a good team effort all around.
Bad points:
None
Potential improvements:
Air conditioning - although not an issue on our stay
Well done, the most relaxed holiday we've had for some time.
Kind Regards,
Dave & Alvys
08 March
Dear Jeanette,
Thank you for your e-mail regarding our recent stay (26 Feb-02 Mar). We had a wonderful time. We found the accommodation excellent, clean, comfortable and spacious. Your staff was very friendly and helpful and we look forward to staying with you again in the future. I would be grateful if you could keep me updated on any news or offers regarding the Jardines De Sol.
Regards,
Trevor
08 March 2010
Mary,
My wife and I stayed at Polo Towers for the first time this weekend...We checked in Friday evening, and had a problem with our reservation in that we needed an additional room...Although we would have preferred to use points rather than pay for a rental, The Club reservations line was closed at the time and this option was no longer available...Carlos listened to our needs, addressed the situation calmly and professionally, and after multiple changes, met our every need...He then followed up the following day with a voicemail message to make sure our reservation was as expected and that we were satisfied...
Carlos took a difficult situation and made it work out to everyone's delight...In short, Carlos did a great job and I wanted you to know...
You have a valuable employee in Carlos...He is truly focused on helping customers, regardless of the situation...Please thank Carlos on our behalf for a job very well done.
Howard
07 March 2010
Hi Jonathan,
I just wanted to thank you, again, for your help in making our vacation just perfect...If you recall, I had called you several weeks before our arrival on 2/27 in dire need of a two-bedroom unit instead of a one-bedroom...My husband did not realize we had another couple coming with us...You upgraded our unit at that time and we were very happy.
It wasn't until we got to the resort, and after a very quick and friendly check in, that we opened the door to one of the nicest units we have ever stayed in...It was just beautiful and worked out well for the four of us...The granite countertops and tiled bathrooms with oversized tubs were a pleasant surprise...We really enjoyed having lunch out on the balcony and relaxing in the unit after a full day of activities around Sedona...My husband and brother-in-law were thrilled with the flat screen TV's.
There are many places to stay when visiting Sedona; we've stayed at a few of them...This was our second time at this resort and we will be back again...Service is very important to us and the way you made sure that we had what we needed was appreciated...Whenever friends and family are looking for a place to stay in Sedona, we will highly recommend the Sedona Summit...
Thank you, again, for making our stay such a memorable one.
Susan
07 March 2010
Dear Mr. Lorente,
I would like to thank you and your staff, particularly those on reception, for a wonderful stay at Santa Barbara this week...The accommodation was of a very high standard and the cleanliness was fantastic.
Thank you and your staff very much for making my week so lovely.
Yours sincerely,
Kerry
07 March 2010
Dear Jeannine
Thank you for your kindness and your assistance during our stay at the Garden Lago. Our friends enjoyed the holiday as did John and I. This was our second holiday in Mallorca and there is no doubt that we will plan another holiday there in the future. In the meantime, may I wish you all well and thank you for your professionalism. Our enjoyment was due in part to your help and that of your colleagues and for making us feel so much at home.
Regards,
Margaret
07 March 2010
Thank you for message Jeannine, we both had lovely time & are very grateful for your outstanding hospitality as usual. The staff at Garden Lago really is exceptional and nothing seems too much when it comes to customer service. YOU"RE OUR FAVOURITE RESORT and we look forward to seeing you again soon.
Regards,
David & Cliff
07 March 2010
Dear all,
Just a quick line to say how much we enjoyed the week we had with you all. You were all so helpful, it made our holiday. We look forward to seeing you all again. Once again, a very big thank you.
With best regards,
Roger & Trish
06 March 2010
I would like to commend you on your leadership and your staff on the excellent manner in which the February 27, 2010 Tsunami alert was handled at Ka'anapali Beach Club...Everyone was very calm, which set the tone for those of us staying at Ka'anapali Beach Club...In addition, your staff continued to display courtesy and patience during this stressful time...My wife and I felt completely safe while the Tsunami alert was in effect...Thank you very much!
05 March 2010
Cher, Daniel & Team,
Just want to let you know that we had a wonderful time in Paris last week and enjoyed the timeshare very, very much. I had stayed at Royal Regency before, but the 3-bedroom flat was fantastic.
Thank you for making our stay so nice. The apartment was clean, warm, and well-equipped. We loved the coffee-maker and wanted to buy one just like it. Thank you too, for letting me enter the apartment early. I was tired from my travels and getting in early allowed me to take a short rest before dinner.
Best regards and hope to see you all again,
Jeanne
05 March 2010
Mr. Mark Sedillo,
My wife and I have had the pleasure of dealing with Michelle Martino over the past two years. We have had to make numerous changes to our reservations during that time. Michelle has been very creative, patient, cooperative, and courteous. She has exceeded our expectations every time we have dealt with her. We would highly recommend her to anyone interested staying at the Ridge on Sedona Golf Resort.
Sincerely,
Reese and Lynn
04 March 2010
Hello Alex ,
We really enjoyed our trip to Mallorca and February is a peaceful month to visit...We had no problems getting about, nothing was crowded and the countryside was beautiful.
We were very impressed with our apartment at Cala de Mar...It was clean, of a very high quality and extremely comfortable...The gardens look lovely and I got some tips watching the gardener at work.
You have great staff working for you and we could feel that you all work well as a team...That's certainly good for us as visitors...Nothing was too much trouble and you all went out of your way to make us feel at home...We'd like to thank you all for making our stay so relaxing and memorable and we hope that it won't be too long before we are able to visit again.
Send our best wishes to all the staff and have a happy and successful season.
Regards,
Susan and Laurence
03 March 2010
Dear Mr. Cloobeck,
My wife and I have just returned from our second visit to Thurnham Hall and I feel compelled to express to you personally our immense satisfaction regarding the way the resort is run and the all-round holiday experience it provides. This is Diamond resort offering not only relaxation but also perfection...simplified.
As a retired daily newspaper travel editor, I know a thing or two about the holiday business. I have visited scores of countries worldwide and have stayed in hundreds of hotels and resorts. I feel well qualified, therefore, to sing praises for Thurnham Hall.
If I was the type of person who went around looking for faults (which I am not), I would find it difficult to find anything wrong with this delightful resort. Located in a lovely, relaxing part of rural England, where, thanks to the reception staff, we found plenty of things to do and see...The facilities in the Hall itself were also impressive ... the lovely Great Hall with its log fire, the cozy bar, the splendid restaurant and the really good service.
Our extremely comfortable and well-maintained apartment was furnished to a much higher standard than many other resorts we have visited. From check-in to departure the staff was smiling, friendly, courteous, helpful and very eager to please. While walking in the well-kept grounds we always got a cheery "Good morning" from a passing gardener, handyman, or housekeeping staff. Indeed, everyone with whom we came into contact conveyed the impression that they really enjoyed working in a team which is at the top of its league in providing a very special holiday experience.
I have never found cause for major criticism in any Diamond resort, but these days people do seem quick to complain about the most trivial matters. Few people, it seems, take the trouble to express their satisfaction when holidays are particularly enjoyable...That is why I thought you should know that this particular Diamond resort is exceptional...We look forward to our next visit.
Yours sincerely,
J. Brian
02 March 2010
Hello Mr. DeCicco,
I wanted to email you and tell you what a wonderful visit I had to the Palazzo Catalani Resort...I must tell you that the staffs you employ are the best of Italy...They go out of their way to help you get from point A to point B, make sure you don't go without anything 24 hrs a day, and always have a smile...They are kind, seem to love their jobs and it shows...It must be nice to be the boss of a staff where it would be difficult to choose the best, because they are all worthy of that title...I don't want to leave you out when I compliment the resort; you are a gentleman and a true professional and I presume this is why you run such a terrific resort...I travel a lot and it is quite unusual to meet a staff of employees and a week later say goodbye to friends.
I hope to keep in touch with everyone and return soon...I miss you all and will highly recommend this as a vacation destination to all my travel companions.
Thank you again Sir,
Jim
02 March 2010
Ola,
This is to say thank you to all of you for working so hard to make my week with you so enjoyable. Nothing was too much trouble. In the restaurant, my apartment and in reception, the attention given was wonderful. Thank you to the ladies at reception who helped with my postcard problem. I hope to return one day.
Luego,
Jon
02 March 2010
Hello gang! Just a quick note to say thank you for the most marvelous month at Greensprings. Your kindness and attention made my stay there one of the best vacations ever. Miss you all terribly! Thanks again for everything!
Love,
Katherine
02 March 2010
Thanks Lorna for a great week at Thurnham...The room was excellent and the ambience of the whole resort was relaxing...Ian and Tracy are hopefully at the Hall to stay. We are down at Pine Lake in June so we hope to pop in to Thurnham for a coffee.
Best wishes,
Gordon and Shonia
02 March 2010
Good afternoon Mr. Betros,
My husband and I just recently returned from our annual Feb. vacation to our favorite island – St. Maarten...For the past three years we have enjoyed staying at your Royal Palm Beach Resort...The hotel and your staff are truly the best...Everyone goes out of their way to be helpful and pleasant and we cannot wait to come back every year.
This year in particular I wanted to mention one of your front desk staff – Mr. Mario Gumbs...When we arrived this year, we had rented weeks 6 and 7 from someone who had points with Diamond so we were not sure which room we would be staying in...When we checked in, Mario took extra time to find us a room we could stay in for the entire (14) days so we would not have to move...He was also able to put us in the room next door to our friends...I know this is part of his job but I believe he took extra time to accommodate us and I think this type of effort should be recognized.
We are already looking forward to our visit to your resort next year as we are finalizing the purchase/transfer with an owner for (2) weeks at the Royal Palm...Thanks to you and the Staff of the Royal Palm Beach for making our time in St. Maarten so memorable.
Sincerely,
Suzanne and Fred
01 March 2010
I would just like to register my thanks and praise to Alex Cibelli and staff at Kenmore Scotland. The snow fell very heavily for 36 hours, but Alex soon arranged for a digger to clear the snow from the access road within the resort. He helped everyone clear their cars and where necessary dig them out from 12" of snow. The grounds staff worked tirelessly to clear paths around all the cottages, making it safe for people to get out and about. Everyone was cheerful and Kenmore looked stunning in the snow.
Sincerely,
Christine
01 March 2010
Dear Carina and Daniela,
How very sweet of you both to email us! Yes, we are back home safely to very wet weather. We loved our stay with you – you and all the staff were more than helpful and kind throughout and we will definitely be back!
Many, many thanks,
Linda and Giora
March 2010
Dear Margaret,
Just a quick note to compliment you and your team on making our stay enjoyable despite the weather.
We were informed at checkout that there were no comment cards available so hopefully this will provide you with some useful feedback.
Reception staff - Excellent, friendly and very helpful.
Leisure facilities - Excellent. Pool attendants were friendly and quick to respond when I pointed out a problem with the sauna.
Maintenance/cleaning staff - Very friendly and helpful. A problem with a kitchen knife was very promptly attended to.
We spent very little time in the Amber club as my wife developed a nasty cold for a large part of the holiday so come the evening it was a case of relaxing in front of the TV and watching the winter Olympics. It was great to have an iPod adaptor on the audio system in the bedroom!
A very enjoyable break and we shall definitely make a return visit at some point in the future.
Regards,
Paul and Ann Marie
31 December 2009
Dear Ivan,
Wishing you a Happy Christmas & New Year. Many thanks for your help and understanding! Also thank you for the wine and cheers on my birthday!
Sincerely,
The Hadley’s
30 December 2009
Dear Mr. Bradley,
I wanted to write to let you know of the great service my family and I received during our stay at the Daytona Beach Regency, most notably from Sue at the front desk. Our arrival date was set for December 24th; therefore, I had contacted the Regency from my home in Ohio on December 23rd to inquire about a possible late arrival. I spoke with Sue and she said she would note the late arrival in my file. She also advised me to call back should the arrival happen after midnight.
After traveling throughout the night, my family and I ended up arriving in Daytona Beach at 8:30 a.m. on the 24th, which was more than several hours before the allotted check-in time of 4:00 p.m. I called the Regency and was fortunate again to speak with Sue, who advised me to go ahead and get a parking pass at the front desk and she would see what could be done about getting us checked in to our room early.
Low and behold, I received a call at 11:00 a.m. to say our room was ready! I had not been able to hear my phone, so Sue had taken it upon herself to call again at 11:30 a.m. I feel that she went way above and beyond what was required of her and I wanted you to be aware of her kindness.
My family had been fortunate to get a room on the 11th floor and we had thoroughly enjoyed our stay at the Daytona Beach Regency.
Thank you again for your outstanding service.
Dena
30 December 2009
Dear Mr. Daniel,
We recently stayed at your resort and would like to thank you for a wonderful visit. We would particularly like to mention the outstanding help provided by Mr. Balmy.
Thank you again.
Alan and Camille
30 December 2009
We returned home Sunday evening.
I wanted to say a BIG thank-you to the staff at your resort. You all were "angels" even though you did not know it. We really appreciated the help and hospitality you folks gave us last week. There are so many places in the world we want to visit that I am not sure we will ever be in your country again. However, the impression we have of you and all of the people we dealt with will forever be a joy to remember.
Merci,
Bob
30 December 2009
Hi Sandy,
We just wanted to thank you and all the staff for making our Christmas day lunch most enjoyable. The food and service was excellent and all of us enjoyed the various choices we made. There is no doubt that the setting in the banqueting hall of the mansion is one that could not be bettered for a Christmas lunch. Hopefully, having got your first Christmas over with successfully, you will not have so many sleepless nights in the future!!
Our best wishes are sent to you all at Broome Park Catering for a happy, healthy and prosperous New Year.
Regards,
Bill & Jane
28 December 2009
Dear Elizabeth & Reception,
Thank you for helping make our holiday wonderful. We hope to see you again very soon!
Sincerely,
Family Birdseye
23 December 2009
Dear Ramiro Martinez,
I wish you and your family a Merry Christmas and Happy New Year. I will see you next year. Thank you for everything!
Sincerely,
Jaak Van
22 December 2009
To all the staff at White Sands Beach Club:
With all good wishes for Christmas and the New Year.
Sincerely,
Elizabeth
22 December 2009
A Poem for the Staff at Los Amigos Beach Club,
The staff here in reception Who have all be good to me, So when I get back to England I’ll have their pictures on my tree.
There’ll be Maralyn and Hannah And Natasha from Polihull Who’s hoping for a romantic X-mas So I hope her stocking is full.
There’ll be our lovely little Juani Quietly sexy, yet reserved Who no matter what the problem Never seems to get un-nerved.
And not forgetting Jose, Suzanne And Janine from Liverpool She does quizzes, bingo, activities and Making Sangria seem really cool.
And then there’s our mate Jonas Who works morning, noon, and nights And whenever he’s the last one there He makes sure to turn off the lights.
Now after all is said and done And no matter where you are Please remember me at X-mas When you’re standing at the bar.
So I really hope that all you guys Will enjoy your festive break And in the words of Brucie Forsythe Now what do points make Points make Sur-prizes!
Sincerely,
Mr. Broadhurst
21 December 2009
Dear Ivan and Mariana,
G’day to you both. We have no private address for you so we hope this message will reach you through the Diamond channel. This week we know, will be as intense for you as a week in high season. Despite the pressure we hope you'll manage to get as much enjoyment from the festivities as the visitors. Be assured we shall certainly raise a toast to that. No promises, but we may see you next year.
Best wishes,
Margaret & Frank
21 December 2009
Dear Doris and gals at reception,
Wishing you the peace and blessings of Christmas and a healthy 2010. Hope you have a lovely holiday.
With love,
Monica
21 December 2009
Mr. Nikitopoulos,
We wish you and your family a Merry Christmas and Good New Year. We are departing today with the best impressions from your resort, as always. This refers to your hospitality, the cleanliness, all services offered to us and our friends. Auf Wiedersehen.
See you again,
Clio
20 December 2009
Dear Ivan,
I must apologize for not coming to see you and view the catalogue of free weights for the gym. It was our last day when you invited me to come and have a look and unfortunately we got a bit busy.Thank you for your cooperation and concern when I first reported some problems with the gym equipment. My wife and I thoroughly enjoyed our holiday at Santa Barbara.
I wish you all the best. Have a Merry Christmas.
William
20 December 2009
Hi,
Many thanks for your help during our last visit. We will be back next year for sure. In the meantime, may we wish you and all your staff a very Merry Christmas and Happy New Year.
Best wishes,
Rowland & Marie
18 December 2009
I thank you for your reply to my e-mail of on 26 Nov and for the hospitality shown to my guests, Mr and Mrs Derek Lakin. They were very happy with the apartment you found for them and also send their thanks. Luckily my illness proved to be shingles and not a more serious complaint so we hope to be able to come out to Tenerife next year as usual and also earlier in 2010 if at all possible. Wishing you and your family and staff a very happy Christmas and a good New Year.
Yours Sincerely,
Chris and Elaine
17 December 2009
Dear Alexandra, Sabina and staff,
Arrived home safely after a wonderful stay, just what Stella needed. A special thanks for the trip through the Christmas lights in Arroyo, a memory that will stay with Stella forever. Have a wonderful Christmas and New Year.
Thanks again & Feliz Navidad,
Stella and Stuart
16 December 2009
To all the staff at Sunset Bay,
Wishing you a Happy Christmas. With all the best wishes for 2010.
Sincerely,
Tony & Andrew
16 December 2009
Best Wishes for Christmas and the New Year. Thanks for all your help. Hoping for as fantastic of a time next year.
Sincerely,
Pat & Harry
16 December 2009
Hello Simone,
You may or may not remember me. I presented myself to you at your office on Fri, Dec 11, just prior to my departure from Royal Palm / St. Maarten. I explained that we (my wife and friends), just spent a great week on your island / at your resort. We have been coming to Royal Palm for many years and have been time share owners (2 weeks) for the past 6 years.
I want to also say that we LOVE coming to St. Maarten and especially Royal Palm. Your staff is all very attentive, gracious and hospitable. Almost all have wonderful smiles and share those smiles with us, making our stay even better.
You suggested I email you prior to our visit next year,(2 weeks, 11/26 to 12/10), for the purpose of possibly reserving our favorite room, 8401, and I will do that. However, at this time, I just felt it proper to say hello again, and let you know how we feel about our stay at Royal Palm. Please continue to do a great job and I know those elevators will work great very soon!!
Yours truly,
Bob and Pat
16 December 2009
Wishing you a Merry Christmas and a Happy New Year. Best wishes to everyone at Sunset Bay.
Sincerely,
Bill & Margaret
16 December 2009
To Reception Staff at Sunset Bay,
To the very efficient reception staff at Sunset Bay. With best wishes for Christmas and the New Year.
With thanks,
Dave & Jan
16 December 2009
Dear Manager,
My husband and I stayed at the Scottsdale Villa Mirage resort from Oct. 3 – 8, 2009. I had wanted to write a comment card immediately after returning, due to the special assistance that we received from one of your employees; however, upon return home we had a series of events which took priority.
We would like to acknowledge a member of your housekeeping staff, Diane Howard. We had to move during our first night there and Diane was so incredibly helpful and reassuring. She helped us pack our things and carry them. She went above and beyond when she took me back to the front desk when I was crying about how disappointed I had been with the situation with our room.
The matter was eventually resolved satisfactorily; however, the situation was made even better through her help. We had all of our belonging and groceries and she offered again and again, asking what she could do to assist us.
Please make sure that you acknowledge the special effort that Diane Howard made, in making our stay more enjoyable.
Thank you for your assistance and we wish you and your staff a Merry Christmas.
Sincerely,
Barbara
16 December 2009
Doris & all at Alpine Club,
With best wishes for Christmas and the New Year. Thinking of you at Christmas 2009.
Sincerely,
Basil
16 December 2009
Dear Reception Staff,
May your Christmas be filled with warmth and happiness. Happy Christmas to you all and best wishes for the New Year.
Sincerely,
Peggy & Paul
16 December 2009
We are wishing all our friends at reception, catering and maintenance a Christmas filled with joy. Hope to see you in February.
Regards,
Louise & Brian
16 December 2009
Dear Reception,
Wishing you all a Merry Christmas and a Happy New Year. With much thanks for everything you did for us, it was so kind and appreciated.
Sincerely,
James, Rebecca, David & Laura
16 December 2009
To all the reception staff,
Warm Christmas greetings and best wishes for the New Year. Thank you for everything you do to make our holidays at Sunset Bay an enjoyable experience. We look forward to seeing you all again in March 2010.
Love,
Jennifer & Vera
16 December 2009
Dear Diamond Resorts,
Me, my Mom, and her boyfriend had a lovely time. I want to come again, but could we please be right on the beach because it is outstandingly beautiful. Thank you for a lovely time.
16 December 2009
Wishing you all at Sunset club a very Merry Christmas and a Happy New Year.
Best wishes,
Sheila and Ron
15 December 2009
To the housekeepers,
Thank you very much for looking after our cabin. It was a relaxing and enjoyable week, especially when we don’t have to clean and tidy the place. It’s a pity about the swimming pool. Thank you again. Hope you all have a happy and holly Christmas!
Sincerely,
The "BURGERS"
15 December 2009
Riccardo,
We have now returned and look forward to seeing you all next year. Thank you for all your help during our visit to you. Best wishes for the New Year.
Sincerely,
The Warsanys
15 December 2009
Dear Sir,
As Chairman and CEO, I am sending you this report regarding the treatment and care I received during my recent purchase at the Lake Tahoe resort in November. I apologize for getting to this so late; however, there has been great illness in my close knit family which has prevented me from doing this pleasant task!
I have been treated in the grandest of styles and with great individual care by your Sales Manger, Travis Richards. I cannot express in words how much I have appreciated my encounter with him. He and his sales agent Kathy Spanos certainly exemplify your motto of car and service, as I noted in your video presentation.
I appreciate the individual concern and manner in which I was treated. Again...many Kudos to these two people and to your organization for having the foresight to hire and keep this type of staff!
Sincerely,
Virginia
15 December 2009
Mr. Deutsch,
On Dec 1, 2009 I sent an e-mail to Mr. Cloobeck about my 2 (two) concerns about our studio accommodations in the Polo Towers. Within 30 minutes we received a call that a 1-bedroom was available. We really appreciated the service and the accommodations took care of the issues we had in the studio unit. And the basket of chocolates was a fun surprise. I am not sure of the name of your front desk staff person who helped us, but I think it was Stephanie. We want to thank you both so very much.
We will continue to encourage others to buy their timeshare with Diamond as our accommodations have been quite satisfactory across the board.
Sincerely,
Sue
15 December 2009
Hi Louisa,
Forgot to leave this at reception. Our stay was from November 21-28. Thanks again! It was lovely and I hope to come back again soon. Everyone was so kind and helpful throughout. Makes difference to go somewhere like that. Hope you enjoyed the “Rocha” chocolates.
Yours,
Mrs. Abdouahian
14 December 2009
Alex,
A quick note to thank you for all your help prior to my holiday.
I spent the week at Garden Lagos and had a very good time. The resort is very nice and it was quiet – perfect for writing all my Christmas cards.
I found several bars and restaurants in Puerto Alcudia and also the old town (Thanks Eduardo in Lakeside for recommendations). It was really nice as the bars and restaurants were full of Spanish people eating typical food; I’m not sure I would enjoy Alcudia so much if it is full of English people!!!
Thanks also to Jeanine (at reception) who was very helpful.
Best wishes and Feliz Navidad,
Brian
14 December 2009
I would like to thank your staff for helping make our 1 week stay with you such a pleasure. John from animation is such a fantastic guy and is so good with the guests and owners. Winston, Adrian and Meniba made us laugh so much during the days at the pool bar, but remained professional at all times. We have visited Adeje for the last 10 years and they have been the best.
Thanks again
David
13 December 2009
During our recent stay at Cypress Pointe in Orlando, we were assisted in solving a problem concerning our points by Stephen Maciejczyk and Priscila Cedillo. We would like to thank them for this friendly and efficient assistance which contributed greatly to the enjoyment of our holiday.
Sincerely,
Les & Mary
12 December 2009
Mark-How can I thank you so much for your kindness to us during a very difficult time as Harry had to be in Dr. P. Phillips hospital this week! I felt like I was "home" here at Grand Beach. I was treated so well.
Thank you,
Roberta
11 December 2009
Dear Mr. Cloobeck,
I am writing to commend your staff at the Grand Beach Resort in Orlando, particularly Lillie Graham and John Betros. My husband and I really needed to get away. We had experienced a very difficult year. My husband and I take care of his father who is 81 years old, on dialysis, oxygen, and is almost blind. We are the only relatives living in this area. He lives alone and refuses to go to assisted living, so we are at his house at least a couple of times a day. We also have our own full time jobs.
My husband’s younger brother died suddenly in August. My husband had to be the one to put him on life support and then make the decision when all hope was lost, to take him off. It was very difficult telling my father-in-law that his child had died. My brother-in-law was not married so all of his estate work had to be cleared up by my husband. The strain of his brother’s death took an enormous toll on my husband. He was devastated.
So we decided that life is too short, made arrangements for someone to take care of my father-in-law and we book our trip to Grand Beach for Oct. 31-Nov 7. On October 16th my husband, our son and I went out for a nice dinner. When I came home, my husband and I settled in for a quiet evening. Around 8pm, he said he didn’t feel well and did not look good. He was having trouble breathing. I immediately called the rescue and he was taken to the hospital. As I watched in horror, they worked on my husband for nearly an hour to no avail. My beloved husband of 27 years died of a massive heart attack. I am 50 years old and absolutely lost without him.
After the funeral I planned on canceling the trip as I had no desire to be by myself in a state where I knew no one. Next thing I knew 3 of my closes friends booked flights and insisted we all go together. On the night before we arrived, I called Grand Beach. It was nearly 11pm when I called to inquire about a couple of things. That is when I encountered Lillie Graham. This woman is an angel. I had gotten emotional on the phone with her explaining my situation. She was so sweet to me and actually almost gave me a mini grief counseling session. This woman took the time to help out an emotional wreck on the phone. I was sobbing at one point and her voice and kind words helped me. She was a total stranger yet she extended herself to console me and although I later found out she was the switchboard operator, she made requests on my behalf to the management to make sure I had a beautiful unit with a great view. Everything was wonderful.
I was at the pool one day and a very nice man came up to me and asked if I was enjoying my stay and if I needed anything. His name is John Betros. I told him that I wanted to commend Lillie and told him my story. He was so moved by the story that he actually hugged me and told me to call him if I had any further requests. My only request was that he give me the address to the owner so that I could write a letter about my stay and the wonderful people that had such a profound effect on me that I will never forget them. In today’s world, you don’t typically find people that will go out of their way to help someone in need. I am so impressed by your resort and the wonderful people that you employ. Although I really did not to go on this trip, I’m glad I did just for the fact that I met some terrific people.
Please sire, don’t ever let these two wonderful people go. They are a true asset to your organization. I hope to return to Grand Beach again. It was truly a wonderful experience despite not having my husband with me. It restored my faith a bit on many levels.
Thank you so much. I hope you have a wonderful holiday season and a prosperous new year.
Sincerely,
Joanne
10 December 2009
Dear Ivan
Just a note regarding our recent holiday with Diamond at Santa Barbara.
On the second day of our holiday (29 November) we were unfortunate enough to be robbed in Los Christianos, which resulted in us having to contact the police and our insurance company. The help we received from reception staff was excellent and without this help we would not have had the positive outcome that we had. In particular the help from Isabel and the manager was very much appreciated and please pass on our thanks once again.
We are currently booked to visit Santa Barbara again on 5 February and look forward to seeing everyone again.
We wish you and your staff a very merry Christmas and a Happy New Year.
Sincerely,
David and Carol
09 December 2009
Thank you very much for a wonderful evening!
Love,
Sam & Madeline
09 December 2009
Dear Sir:
I recently requested a special handling of my points due to some unique personal medical issues. I am pleased to report that my request was completely fulfilled. The professional and courteous manner in which this was done, along with the rapid overall response is all due to your staff, namely Veronica and her supervisor Jeff Sheldon. Please convey my sincere thanks and appreciation to both of them. They are a tribute to the entire corporation.
Sincerely,
Kenneth
08 December 2009
Dear Stephen,
I just wanted to thank you and your team at Diamond Resorts. I have planned my family vacation in St. Maarten for some time, but was waiting for a unit to open up. Since time was getting close, I was worried you wouldn’t find us something. I called Kasey, Jeff Shelton’s assistant and she is wonderful. We have everything booked at the Flamingo and I am so thankful!
Barbel
07 December 2009
Hello Stephen J. Cloobeck,
We met when you first visited Sahara Sunset 2 years ago. I am from Scotland and my wife and I spend 18 winter weeks on the Costa Del Sol. At the end of our meeting, you asked that I “marked your scorecard” on how Diamond was doing. We arrived one week ago to start our winter long stay, unfortunately not in Sahara Sunset due to non-availability, but across the road in Benal Beach. Here we met head receptionist Sabina. I have to say that Sabina represents everything that Diamond International would expect from the staff worldwide. The fact that “The Customer” is the most important single thing and that a resort is nothing without the right people, is manifest in Sabina. She is simply charming and extremely professional. We have not met all of the staff at Benal Beach yet, but I am certain that the leadership of Sabina will be reflected throughout the organization. Some elements of the overall business I do not understand or agree with, but we will discuss these at a later date. Your long term objective of providing the best holiday experience available is certainly being achieved.
Thank you,
Douglas and Julie
04 December 2009
Dear Neli & Staff,
Thank you for being so kind after my accident. I was very impressed with the way that the staff dealt with my accident. I appreciate everything that was done. Thanks again,
M. Edwards
04 December 2009
Thank you for your warm welcome and for a nice stay in Santa Barbara. Merry Christmas and best regards. See you next November.
Sincerely,
Dr. Konrad
02 December 2009
Your kindness is appreciated more than words can say. Thank you for making our stay so comfortable. Thank you so much!
Dennis & Lorraine
01 December 2009
Hi there,
Recently, (first week of November) our son John stayed at the Royal Oasis Club at Benal Beach in Spain. We would like to thank the receptionist there who did such a wonderful job. It was John's 21st birthday and Carolina (I think is her name) organized a party pack for him, with a cake, balloons and 21's around the cake and decorated the room. She also asked if there was anything else she could do for us, so we asked if she could organize a fruit basket as well, to go with the cake. This Carolina did, and spent time picking out the fruit, and had a nice basket of to go with the cake.
A big thanks from us here in New Zealand.
Linley
01 December 09
We have just returned to wet & windy Britain after a glorious week in Benalmadena. As usual, the quality & friendliness of the staff in Pueblo Quinta was first rate. Thank you for providing the wheelchair for my wife it was very helpful.
Regards,
Peter & Joan
30 November 2009
Wendy,
Sorry we did not get a chance to say cheers to you before we left, but you went off on holiday.
Many thanks for a wonderful holiday and also accommodating our very early arrival.
We look forward to returning again to Sahara Sunset as we really enjoyed our stay once again. The great weather also helped. We are back here to the usual Scottish weather cold, damp and miserable!!
Once again many thanks and look forward to seeing you again next year sometime.
David and Stella
29 November 2009
Hi there,
Recently, our son John stayed at the Royal Oasis Club at Benal beach in Spain. We would like to thank the receptionist there who did such a wonderful job. It was John's 21st birthday and Carolina (I think is her name) organized a party pack for him, with a cake, balloons and 21's around the cake and decorated the room. She also asked if there was anything else she could do for us, so we asked if she could organize a fruit basket to go with the cake. This Carolina did, and spent time picking out the fruit, and had a nice basket of fruit to go with the cake.
A big thank you from us here in New Zealand.
Thanks,
Linley
28 November 2009
Dear Anne,
My Wife Jan and I returned to the horrible wet and windy weather of the UK yesterday, after spending a really lovely week at your resort. We both had a really relaxing week, with great weather.
Would you please be so kind as to pass on our thanks to all your Staff for their courteous and friendly manner, which made such a difference to our stay. By the way, the food in the restaurant was excellent. Hope to visit again soon.
Regards,
Alan & Jan
26 November 2009
Dear Sir,
We have recently returned from a week in Ireland at Dangan Lodges.
The accommodation was okay, showers and bedrooms were good, but generally the standard of kitchen/lounge equipment was quite poor, not the standard we expect from Diamond Resorts. We found the lounge lighting particularly poor, being unable to play cards without all the lights on and moving the standard lamp to the table! A few easy fixes would vastly improve the properties.
Ger, the Manager, took the trouble to come and see us at Dangan and advise us of the imminent flooding of the surrounding roads. The weather was very wet and we moved, as advised, to East Clare Golf Village on the Thursday. The accommodation there was of a much better standard even though the course and restaurant were closed because of the flooding.
We vacated East Clare Golf Village the following day since the water at the entrance was 3 feet deep, Ger arranged a tractor and trailer to take us out through the floodwaters.
We spent the last night at Shannon Airport for our early morning flight.
The primary reason to send the e-mail is to say thanks to Ger and his staff who made a crisis bearable. Although we lost 2 days of our holiday, and we still have issues with Diamond Resort cost and availability, the calm Irish Manager minimized the distress. He offered us sandwiches while we waited to be rescued and nothing was too much trouble to him.
Please pass on our thanks.
Regards,
Keith and Gill
25 November 2009
Sir,
I would like to commend the staff at the East Clare Gold Club Resort in Ireland. As you may be aware the resort was cut off by the road being flooded from late Thursday evening (19th of November). The staff worked incredibly hard all Friday arranging a tractor and trailer to get those guests who were leaving that day out. They also arranged for shopping to be collected (one of the staff arranged to cross the flood and drive into the local village for any shopping). Later that evening they repeated the trip to get Take-Away meals for those guests that required them. The staff then stayed all night (usually they left at 8pm) to answer the phones and I believe keep in contact with Diamond Resorts. I also understand that at least one person was up all night in case of emergencies. They also took another set of guests out at 4:30 am for the airport.
We left at 8:30am Saturday morning and were on the second trip (the first was at 8:00am) again in heavy rain, your staff was helping at all times and were soaked. We were extremely impressed at the professionalism of all the staff and how nothing was too much for them.
In conclusion, I can only thank them, but I believe they deserve a bonus for their unstinting efforts.
Derey & Joy
24 November 2009
Dear Stephen,
I wanted to thank you from the bottom of my heart for providing me such an amazing opportunity here at The Lake Tahoe Vacation Resort. I appreciate all that you do on behalf of Diamond Resorts.
I also wanted to thank you for taking the time to help me with my client, Karen when you were here.
Have a beautiful Thanksgiving with your family!
With Deep Respect,
Yvette
23 November 2009
Dear Mr. Floyd,
During a recent visit to Grand Beach, my reservations were not able to be confirmed. The ownership/Club membership had recently been transferred. As a result we were not able to stay the night my wife and I arrived. Marisol Ortiz immediately contacted me and committed to get the reservation problem clarified. The following morning Ms. Ortiz contacted me. She confirmed the reservation with Diamond Resorts and arranged for an upgraded apartment for the remainder of our one-week stay.
I would like to thank Ms. Ortiz for her excellent customer service efforts on our behalf. She far exceeded my expectations. Her efforts made the remainder of our stay very pleasurable. We plan to return to Grand Beach for future stays in the Orlando area.
Sincerely,
David
23 November 2009
Dear Louisa,
We stayed at Wychnor Park recently in the coach house. Just a line to say thank you so much; the accommodation was lovely as always and the staff was very polite and helpful. It’s always a pleasure to return and thank you once again.
Regards,
Leanda
23 November 2009
I would like to nominate Nadja in Guest Relations as Diamond Resorts Employee of the Year! As a regional owner, I recently found that my ability to look up date availability of resorts had been removed. When I inquired, I was told that I no longer had that privilege. When I inquired further by e-mailing the CEO’s office, I was contacted by Nadja who understood the issue and took it to the people at the senior level who could address it. Within a few days, the system was changed and once again I can look up the availability of accommodations without having to do it by phone. I feel certain that it was Nadja’s going the extra mile that resolved the issue, so I would like to recognize her for that effort.
Regards,
Tom
22 November 2009
Dear Ivan,
We wish to thank both you and Marianna for the pleasant and professional manner in which you dealt with the problems encountered by us during the first week of our stay at Santa Barbara recently, ensuring that the remainder of our holiday was enjoyable.
As a result of your action, we have received a letter from Diamond Resorts, Citrus House, informing us that we are being refunded 50% of the points used on the holiday, as a gesture of goodwill. This is much appreciated.
We are hoping to return to Santa Barbara sometime next year for a more uneventful period of relaxation!
Kind regards,
Colleen and Robert
21 November 2009
To Ruth and all the staff,
We have been back a week now and have had time to reflect on our 2 weeks at the RSBC.
First the good points: We were impressed with the new loungers around the pool, much more comfortable. Alan worked hard and did his best in the absence of John. Luca, the life guard was excellent. He was always aware where the children were in the pool and he always found time to play with the children. Our grandson still talks about him. The reception staff was also excellent as usual. We thought the barbecue/film was a good idea and worked for the children and adults.
Not so good points: We missed the old happy staff in the bar; the new staff seemed to not be very sociable and was charging top prices for local drinks. We cannot comment on the restaurant as we never used it.
Overall we still feel the RSBC is the best as we have met some wonderful people over the years and became close friends, we can't wait for next year. Thanks for everything.
Julie & Ken
21 November 2009
Dear Alex,
We enjoyed our stay very much. We never managed the game of tennis due to rain. We sent you something to keep you warm – whiskey would have been better!!
Best Wishes,
Mr. & Mrs. Hughes
21 November 2009
Dear Sir,
Mike & I flew to Tenerife for our usual two weeks Time Share at Sunset Bay. Unfortunately, Mike suffered a large stroke at the start of our holiday & spent two weeks in the Clinic Verde, which I must say is a marvellous Hospital. The care received was extremely good and saved his life.
The main reason for writing to you is that I cannot praise highly enough the help & support I received from Lupe & all her colleagues in the reception. They were fantastic in my hour of need. Jill was busy making phone calls for me to various people and places. She organized my brother’s flight out for family support when I felt I could not cope. Nicola arranged an apartment for us for my extra time spent there for which I was grateful, as I did not really want to move to a hotel.
Mike is slowly improving, but it is going to take quite a while before he will be allowed home from the Carlisle Hospital.
As for future holidays at Sunset Bay we will have to wait and see, don’t really want to give it up.
I want to finish by saying all your staff over there is fantastic and I appreciated all they did for me.
Yours sincerely,
Eileen
20 November 2009
Dear Riccardo,
I just would like to show my appreciation for all of the staff at Palazzo Catalani for making my trip comfortable and pleasant. I only stayed there for two nights, but it was enough to know why your hotel is highly valued by your guests. There is no place like Palazzo Cataloni, it’s a gem in Italy. I hope to come back to Soriano and stay at this beautiful place again soon.
Sincerely,
Yaya
18 November 2009
Thanks so much for your hospitality and making our stay at The Kenmore Club so enjoyable.
Regards,
John, Bev, Wendy, & Bob
18 November 2009
Dear Mr. Cloobeck,
My husband and I have been Charter Members of Powhatan Plantation and Green Springs Resorts in Williamsburg, Virginia since 1974.
In April 2008 we gave up our deed to Green Springs Plantation and became members of Diamond Resorts International and Interval Gold. The day we became members of Diamond Resorts we were introduced to Mrs. Arlene Coffey would assist us making reservations at Diamond Resorts. I cannot tell you how pleased we are, and have been, making reservations with the assistance of Mrs. Coffey. She is very helpful, caring, patient, and works very hard to schedule the place and date for your vacation. We are very impressed with her professionalism and dedication. Mrs. Coffey is always available to speak to you on the telephone. If she is busy with another member of Diamond Resorts. She will very promptly return your call.
Mrs. Coffey is a very dedicated employee of Diamond Resorts. She is also an asset to Diamond Resorts, since the first impression you make on a member of your organization is a lasting one. My husband and I are convinced Mrs. Coffey is worthy of special recognition for her dedication to Diamond Resorts.
Sincerely,
Claude
16 November 2009
Please pass on our thanks to everyone at Garden Lago for making our holiday so enjoyable. It was lovely to meet such helpful, friendly people. We look forward to visiting you again in a couple of years all being well.
Best Wishes,
Alan and Barbara
15 November 2009
Following our stay with you in Mougins, Elaine and I visited Paris for a full week continuing our wonderful time. However, I wanted to drop you this short note to express our appreciation for the wonderful service received at LeClub. Everyone was so friendly and hospitable. It made our stay and vacation so much more enjoyable. The young couple that is running the restaurant was so very talented and friendly. We’re glad we met them and hope to see them on a return visit. Please pass along our thanks to your staff.
Sincerely,
Jay
15 November 2009
Hi Mr. Chairman,
Thank you so much for getting our airline tickets fixed. Cassie did a wonderful job helping us out. You restored our faith in Diamond Resorts. Also finding that you do stand behind what you do was refreshing. Buying in Hawaii wouldn't have happened if it wasn't for your staff helping to fix the problem.
Thank you,
Mary and Gary
15 November 2009
Dear Helen,
In spite of my mobility problems our recent stay at Garden Lago (31st Oct to 14th Nov) has probably been one of our best holidays – certainly in terms of the care and service from your staff. The receptionists are so welcoming, helpful and patient; nothing is too much trouble and they are a mine of useful information. Our rooms were very thoroughly cleaned with great attention to detail. The pool and garden areas are always well maintained and we even won the quiz – twice!
I think that my overall impression of our holiday at Garden Lago has been of warm friendliness; which has not always been our experience at other resorts.
Thank you and best wishes,
Dave
14 November 2009
We write to you today to say how happy we were during our residence at Le Manoir. We experienced great weather and enjoyed both. It is so nice to feel that one is staying with friends when one understakes a longer holiday that one usually experiences. We write to make sure that you know your efforts were recognized and appreciated. We both send you our saluations.
Paulina and Terry
14 November 2009
To all at the Palazzo Catalani,
Thank you for making our stay in Soriano such an enjoyable one. You are all wonderful.
Sheila & Ian
13 November 2009
Dear Bibianna and Kevin,
Thank you so much for helping me on Friday 2nd of October. I was staying at Lagos de Fanabe as the Royal Sunset Beach Club was full when I tried to book. They were unable to provide any porterage for my case on the day I was due to leave and because of a heart condition; I would have been unable to move it myself.
You two saved the day! It was just the best service I have ever received from DRI (and I've never had any cause to complain about the superb service I've always received in resorts). It took away all the worry of how I would get home after the unsympathetic attitude where I was staying.
I look forward to hopefully staying at the Royal Sunset Beach Club in the New Year and look forward to meeting you then.
I am sending a second copy of this email for the attention of Anne Bennett as manager of the resort as I would like you to know how much your staff's kind actions helped me and how grateful I am.
Thank you again,
Linda
13 November 2009
Dear Chris,
Just a quick note before I depart for Bahrain - unfortunately for work not for point’s pleasure! Kathy & I would like to say how much we enjoyed being at the Kenmore Club this week and to commend you and all of the staff for the improvements in atmosphere since our last visit in 2005. The Club was good during our last visit and the new philosophy appears to have harnessed the energies of the staff - they were all good. Julie (concierge) and Jean (sales team) certainly looked after us and your own expertise and approach made our decision to convert to Diamond Resorts Points very easy. We watched the Corporate DVD and also found it on the TV channel for DRI. Very interesting and we look forward to our first adventure with Diamond Resorts. Kathy is geared up to respond to any questions whilst I am away.
Thanks again and regards,
Alan
12 November 2009
Dear Mr. Cloobeck,
We recently exchanged our timeshare weeks and purchased a membership in Diamond Resorts International®. This was accomplished in Williamsburg, Virginia, and we wish to commend the representatives who worked with us to exchange our timeshare weeks in Hawaii for points, but no on had explained the benefits as well as Catherin Sharpe. She was professional, knowledgeable, intelligible and persuasive. In a short time, she established a personal relationship with us and we feel confident that she will be available and helpful should we have additional questions or need assistance.
Sales Manager James Adkins also worked with us, satisfactorily completing the transaction. He and Christopher Jordan, who guided us through the paperwork, were both pleasant and professional. All in all, we had a very positive experience with the Diamond Resorts staff in Williamsburg.
Sincerely,
Joseph and Rita
12 November 2009
We just want to take the time to tell you about our experience at a Diamond Resort, Orlando, Florida. First of all we had booked two weeks Sept 12th to Sept 25th through Diamond with our points and they put us in Cypress Pointe Phase 1. Not Good. We arrived Sept 12th and the room assigned to us was very musty, toilet was dirty, the room was very old and we couldn’t adjust the air conditioner. My grandson who is 2 was coming down to stay with us but the problem was that he has very bad asthma and on two puffers; which, in musty places could put him in the hospital. We went back to the check in desk and they were not helpful at all; didn’t care, did nothing. We stayed at Cypress Pointe a few years ago but in Phase 2 which was nothing like Phase 1. We asked if they would move us over to Phase 2 because it was newer but they said they couldn’t. My husband called on his cell phone to Diamond Resort who said they could do nothing either which really was a big disappointment, since we thought we were being booked in Phase 2, but instead they booked us in Phase 1. We returned to our room and they sent a maid over to clean the toilet. My grandson was arriving Sept 13th so we went back down to the check in and someone suggested we go over to Grand Beach Resort tomorrow for a preview of new things with Diamond since you have taken over from Sunterra. By the way, we own at Grand Beach Resort. At 8:00 am on Sept 13th, I was so congested from the musty smell in the room that I could hardly breathe and my chest was so tight, but my husband insisted that we had to go over to Grand Beach for the presentation. We arrived for the presentation and met with Jennifer Kneeland who was going to tell us about Diamond Resorts. While we were there I could hardly breathe and explained to Jennifer what had happened. She immediately got her supervisor Kevin Fell, who understood about the asthma since his child has it. He could see I was not well and knew my grandson could end up in the hospital. He in turn got his supervisor involved Catherine Lovera who came over, could see my problem and was very concerned about my grandson coming that day at 4:00 and what could happen to him with his asthma. If it affected me and I don’t have asthma I know he would have been in the hospital if he had even been in that unit.
Catherine took over the situation and we continued our dealing with Jennifer. YES we bought some more points, but only because of Jennifer. She is probably one of the nicest agents that we had ever dealt with in the time share business. She explained things to us that we didn’t know and she really was concerned about my grandson and me. She realized this was a two week holiday that could really go bad. We would not have bought any more points, but we did it because of Jennifer. A wonderful woman with excellent customer service experience, who actually made us feel important. We now the timeshare game, but Jennifer’s approach was so nice that it was a pleasure to listen to her and learn all about Diamond Resorts. Now Catherine, who also is unbelievable, came back and got us changed to stay at the Grand Beach Resort. The room was nice, clean and service there was unbelievable. From the front desk to the cleaning people, everyone was more than helpful and very friendly with a smile!!!!! We couldn’t thank Catherine enough for what she did. She understood what could have happened with our grandson and also wanted us to have a great holiday. She definitely understands the customer is important.
This letter is to let you know that people like Jennifer Kneeland and Catherine Lovera really made a difference in how we feel about Diamond resorts. These two women are an asset to your company, they know their customer service, and they are very proud of Diamond Resorts and show it. I have never in my life met two people in this business of time share that actually listen to the client. Most just start right in and try to sell, sell, sell. But the difference with these two women is that they listened. I must say Kevin Fell listened too but we didn’t have as much time dealing with him, but he also is an asset to your company. Through all of this it was a great holiday. Thank you again, Jennifer, Catherine and Kevin, if it wasn’t for these three people I have no idea how our holiday would have gone!
Very grateful,
Doug and Yvonne
12 November 2009
To the Manager and Staff,
We would like to thank you all for our recent week stay in Santa Barbara (6th time).
All the staff were helpful and polite and the room allocation was absolutely perfect, as after having heart surgery the location of the villa, with the minimal amount of steps to contend with and the private terrace (not to mention the Jacuzzi) made our holiday as we wanted it. RELAXATION SIMPLIFIED!!
So … We look forward to meeting you all again when we arrive for Christmas.
Thanking you in anticipation.
Allan & Joan
11 November 2009
Hi Anne,
Thanks very much for the effort you and your staff put in to accomadate us with an early booking. This really benefits us to gain an extra day (Friday) after spending Week 43 in Las Americas.
I also want to mention the fact that the upgrade to our room was greatly appreciated and made a considerable difference to what was becoming tired accomadation.
Once again thank you very much for everything and we look forward to seeing your in 2010.
Regards,
William & Doris
11 November 2009
Good afternoon,
I am sure that you get e-mails like this all of the time, but I really feel it is important to acknowledge when people go above and beyond for me or my family.
Recently, I have been distressed over a situation with a booking error between Expedia and the UK DRI Rental Office. I had booked a one bedroom unit for our second week stay over Christmas at the Alpine Club in Schladming, Austria and because of a glitch with the systems, I somehow got two studios instead. I tried via Expedia to get this fixed since October 21st without success.
Since I am an owner with Diamond Resorts International, I decided to reach out to Patrick Duffy. You see I met Patrick when my husband and I were asked as owners to participate in your current marketing video. He has always told me to let him know if I needed help and this was the second time that I have reached out to him in the last two years. He is such a kind, caring and get-the-job done individual! It took him less than 24 hours to fix something that I was struggling to get fixed for 3 weeks. He answered my e-mail immediately and very frankly when I copied him on the e-mail it was more to say take a look at this so that it doesn't happen to someone else. He didn't hesitate, instead of just looking at the e-mail to fix it for future owners he stepped in and solved the problem. That e-mail was yesterday and before I could get comfortable at my desk this morning, I had a phone call from Ruth Thomas in the UK Office letting me know that the issue was resolved and she followed up with a very kind e-mail.
You are very fortunate to have such tremendously effective and customer centered managers working for you. This situation and how it was handled reaffirms what I know about DRI - it is a company that cares about its owners.
Best regards,
Susan
11 November 2009
Dear Mr. Cloobeck,
A few moments ago my wife called me to say that she had received an email from Patrick Duffy inviting her to provide some feedback to you concerning a problem we had with a reservation for our upcoming trip to Schladming Austria. I had just sent an email to Patrick thanking him for his help with communicating our issue with the UK office. I join Susan in offering my thanks/feedback to you as well. That email is attached and may be worth your time to read through.
Frankly, Susan and I could be the poster children for DRI. Were currently invested with you to the platinum elite level and we haven't regretted it for a moment. Our travels throughout the world with DRI have yielded us nothing but the greatest of experiences that life has to offer. We have enjoyed every one of the several properties we have stayed at thus far and have no doubt that our times with DRI will only get better. Our goal is to visit them all, maybe not this year but we'll get there someday.
You can take great pride in the company you manage. That the accommodations are outstanding is a given. Just standing on your balcony of your beautiful apartment at Schladming and looking out over that Alpine valley for a moment and you know you've got the world by the tail. In-spite of the quality of your resorts I have found the strength of DRI is in its people. I complement you for having assembled such an effective organization. You can take justifiable pride in people such as Patrick and virtually everyone we have ever dealt with in your organization and I extend that compliment all the way down through the ranks to the house-keeping staff of each and every resort we have stayed at. Again, I congratulate and thank you.
Susan just called me to say she had just spoken with you. That in itself tells me my investment is in the right hands.
Tell Patrick I said hello and thank him again for us.
Sincerely,
Christopher
11 November 2009
Dear Diamond Professionals,
We have just returned today from Palazzo Catalani and after being a platinum member for many years and never writing to you before, we want you to know about an exceptional employee in your resort there.
His name is Angelo (we don’t recall his last name). When one of us was seriously injured he showed extreme kindness, professionalism, and went way above and beyond the duties of any employee expectations. Our accident occurred Sunday after midnight and Angelo just got off his shift. He immediately grasped the emergency situation: applied skilled first aid, contacted the local Red Cross (ambulance) Team, stayed with us through many hours at a hospital in a nearby town, did a lot of translation, and after many hours and tests, drove us back to the resort. He did all this cheerfully and lovingly, even though it meant he missed his night’s sleep and was away from his family.
What could have been a very disastrous last day at the wonderful resort turned out to be a very god chance encounter with a wonderful man.
Sincerely,
Lee and Sheila
10 November 2009
We recently booked at Kingfisher in Benalmadena. I had to return home half way through as my mother was ill, leaving my husband in Spain. He was taken ill at Malaga airport on his return and after 6 days in the hospital he was discharged, still unwell and in a state of confusion. He remembered our stay at Sahara Sunset a couple of times in the past and went there to see if he could book a room until a flight home could be arranged. The staff was extremely helpful even though he did not have a booking. They managed to find him a room for a few nights. I then contacted them to advise them that I was flying over on Friday last minute and if the room could be available until Monday 9th November when our flight home was arranged. They not only did this, but moved his room so that there were less stairs to climb. I cannot express our gratitude enough to the staff; particularly, Christine Malone (receptionist) she was so helpful I don't know what we would have done without her. She went out of her way to help us even arranged a wheelchair for us for the few days. Once again MANY THANKS TO CHRISTINE AND ALL STAFF AT SAHARA SUNSET
Best regards,
Barbara & John
09 November 2009
Dear Stephen,
I wanted to write to bring to your attention in particular two members of your staff that in my opinion exceeded all expectations in offering the highest standards of customer service with such a caring attitude. The staff being Jose Luis Mantega and Mandy Varga at the Royal Tenerife Country Club.
Just four days into our holiday, my father-in-law was diagnosed with a detached retina, as you are probably aware is a very serious condition. Jose in particular was superb in contacting the nearest hospital and kindly interpreting for us and arranging an initial appointment for consultation, despite a very busy reception desk. This resulted in my father-in-law being admitted to a specialist hospital some 60km away in Santa Cruz. Jose not only briefed the taxi driver, but helped to translate documentation. Mandy also was on hand to support offering use of her translation purposes. Over the next few days both Jose and Mandy did all that was humanly possible to help us through such a traumatic event and it is impossible to detail every single action that they took to ensure we were fully supported with compassion, speed and efficiency. If nothing else, my family and I would like to say a HUGE thank you to Jose and Many and I don’t know whether you have employee of the month schemes as such, but both deserve recognition for their efforts. They are both a great credit to your organization.
Kind regards,
Clive
06 November 2009
Hi Stephen,
I recently became a member of Diamond Resorts International and have to say that if it wasn’t for Mike Buren (Sales Manager), who was very patient and understanding of my situation that, I probably wouldn’t have joined.
My experience in the past with the Sales Manager from Silver Leaf resorts and RCI consultants was not very good. I had a couple of time shares that I could never seem to book when I wanted to go someplace they are always booked and it was very frustrating.
Mike listened to my complaints and explained how Diamond could be a better fit for me. I could use my points for a few days or I could check in any day rather than a Sat/Sun (like I do with RCI) or for Car rental even airfare if I chose to.
Mike along with the representatives from The Historic Powhatan Resort Diamond International in Williamsburg VA sat down with me and helped me make a better choice.They purchased one of my timeshares which lowered my price into the club and the other one can be rented every year through II which will give me more points.
I feel like a weight has been lifted off my shoulders, Mike is a very outgoing and friendly person and I am glad I had the chance to meet him along with the other Representatives of Williamsburg VA.
I wanted to share my experience with you because you have a nice group of people working for you and I thought you should know that.
Sincerely,
Laurie
06 November 2009
Hello Mr. Cloobeck,
Just a short note of commendation for your Management Staff.
On October 03, 2009 while on vacation at the Scottsdale Villa Mirage my 88 year old Mother fell while in our room and broke her hip. I called the front Desk and talked with Mr. Josh Schultz, the Front Desk Manager. Josh called the Paramedics and within 15 minutes Josh personally introduced himself extending his hand on behalf of the Villa Mirage for any assistance we might need. Feeling stranded in this situation, Mr. Schultz alleviated a lot of our fears.
A few days later Ms. Kelly Casey, Vacation Consultant at the Villa Mirage, not knowing of our family crisis, introduced my Brother and me to Mr. Sheldon Cloobeck. Mr. Cloobeck did not know of our family crisis either. Upon introduction, Mr. Cloobeck asked if he could be of assistance while we were on vacation at the Villa. I told him as a matter of fact we have a real family crisis. Mr. Cloobeck, without hesitation pulled out his cell phone and called Mr. Patrick Duffy in Las Vegas, and gave the cell phone to me. After talking with Patrick, he asked that I call him Patrick, he said I should be hearing back soon from Ms. Kayce Brown in the Las Vegas Office. Within an hour I heard back from Ms. Kayce Brown who said our problem as outlined would be taken care of and not to worry. What a relief off our shoulders. All management staff of Diamond Resorts that worked on our behalf should be commended.
Also, the following management staff at the Scottsdale Villa Mirage worked diligently to resolve our crises situation.
I am sure we stressed their patience for three weeks, yet they never did anything but extend a helping hand with courtesy and a smile. They too deserve a bunch of gold stars. Mr. Mike Brown, Regional Manager; Mr. John Brown, Assistant General Manager; Mr. Josh Schultz, Front Desk Manager.
My Mom is still in rehab in Phoenix, my Brother and Dad are still at the Villa Mirage in Scottsdale and I will be driving over tomorrow to join them. I will be looking forward to seeing all my friends at the Scottsdale Villa Mirage.
Thank you for your professional management staff at Diamond Resorts.
Sincerely,
Jason
05 November 2009
This is a brief email to check that I have the correct email address for you.
Also to say how grateful I am for the "extra mile" that everyone went to for me during my week vacation and for all guests (it seemed to me), to make the holiday as unforgettable as it was.
I am in the process of sorting out my many photos of my many trips, and will send some if you like; starting with those of the Palazzo. I have some well composed shots with interesting lighting that might be of interest.
Please write in Italian.
Best regards and my thanks again,
Derek
05 November 2009
Hi Alex,
A little later than promised, I'm afraid, but I'm pleased to say that after an uneventful if rather cramped flight, we arrived home safely to the typical English Summer of gales, rain and temperatures of around 12 degrees.
Once again, Alexandra, we can't thank you or your entire staff enough for all the help that was afforded to us to make our holiday so special; we really do feel a little inadequate when filling in the questionnaire. We are being asked to choose one person or department over another and we really can't do that as you and every member of your staff (of whom you can be justly proud) did everything humanly possible to make our stay so pleasant. I guess one of the best testimonials that a resort can receive is repeat bookings, and we're working on that for next April!
In the meantime, please look after yourself and your staff, and perhaps a little early Hoppas att Ni har en god Jul och gott nytt år.
Love,
Marie & Brian
04 November 2009
We are back from our stay in Santa Barbara. It was a gift to see the grand courtesy of your staff at reception. Unfortunately we experienced apartment renovation and your staff’s kindly working on our request for a calmer apartment, despite the lack of availability. We wish you a pleasant year-end and it is our pleasure to revisit in the New Year, hopefully after the renovation.
Mr. & Mrs. Schots-Baude
04 November 2009
Dear Team,
I would like to say thank you very much for your inquiries as to my health and the lovely card you sent. That was really sweet of you.
I am feeling much better now, but I have to take things easy and go at half the pace I was working at. The prompt medical attention Dr. Malik gave me was excellent. They were wonderful at the hospital; I couldn't have received better care. They made me feel at ease, ran quite a few tests, and came to the conclusion that I had had an Arterial Fibrillation. My heart, although very sound, was out of rhythm.
So sorry we didn't have much time to get to know you all, but thank you again for the telephone call at the hospital, the card and e-mails.
See you sometime in the future.
Cath
02 November 2009
Nuno,
Thank you for making our week @ Villa Do Golf very enjoyable. Look forward to seeing you next year.
Thanks again,
Eddy
02 November 2009
Hi Marta & Elisabete,
It was lovely to see you both. We had a wonderful time as always. Sorry I didn't get to say goodbye before we left. As usual the kids had great fun with Jennifer, Fabio & Nicole.
Until our next visit, kindest regards to you all.
Diane & Peter
01 November 2009
Dear Friends,
My wife and I arrived safe at home yesterday. All of our friends and family were so happy to hear the wonderful stories we have already shared with them about our stay last week. I want to again give our sincerest thank you to everyone for a most rermarkable week. (Also for the great weather you arranged for us!!) The village and the people were just terrific! All of your courtesies were greatly appreciated. Most of all, the opportunity to mingle and make friends with other guests made our stay truly a memorable one.
Again, grazie per tutto!
Fred
01 November 2009
I have received the stuff I left in the closet drawer a couple of weeks ago. Thank you and the staff that put it all together for me.
Sincerely,
Diane
01 November 2009
Dear Nadine,
We did not get an opportunity to say goodbye and thank you when we left on Saturday. We just wanted to thank you. Our unit was very good and as usual Schliersee was a wonderful, relaxing time. We wish you a very Happy Christmas.
Best Regards,
Maria & Allen
01 November 2009
Bonjour Daniel,
I hope this e-mail finds you in very good health. We are finally back home and feeling almost normal again!
It was a pleasure meeting you and staying at your resort. Janis and I always find that the people we meet make the difference between a good trip and great memorable one. Once again we cannot thank you and the rest of the staff enough for all that you did to make us feel at home. The staff at my Club resorts can certainly take lessons from you!!
I am not sure if I had to follow up my conversation with you regarding the jacket I left behind because our talk on the phone was short. My understanding is that you were going to mail it back to me via "normal post" and that I would be billed on my visa account that I used for my deposit. If this is not the case please let me know.
Thanks again for a very enjoyable stay. Bye for now and good health!
Dan and Janis
30 September 2009
Hi Anne,
We’ve had an excellent holiday and many thanks to you and your staff’s help in certain areas. We were really pleased we got a pool facing room. Many thanks in sending out new sun loungers for us. The whole staff was excellent and their help and attention was 1st class. Please pass this on. And many thanks to you for providing such a great break for us. We will definitely be back here as it is one of the best Diamond resorts on Tenerife.
Yours,
Ken and Margo
30 September 2009
Dear Jason,
Today, I received a message from Diamond Resorts that our week in Germany at the AlpenClub Schliersee is booked for next September. We can't thank you enough for your help. I wasn't even sure that you would get my e-mail.
We've been with Diamond for a little over a year. Listening to the presentation in Sedona was just by chance. We were walking in the downtown area when a man asked us if we would like to tour your resort and listen to one of your representatives. Usually, we would not have done this, but your salesperson was so nice that we decided to see what Diamond had to offer. We found out that we could book into some superior resorts (Diamond and II) if we signed with Diamond. Since we've become owners with Diamond, only good things have happened for us. We've taken some wonderful vacations with good friends, and now we are very happy to be booked in the resort we know is perfect for our "big adventure" next year. We look forward to this week in Germany even more because of your help.
Thank you again. You're a man of your word.
Sincerely,
Linda and Bob
Pat and Chuck (our friends)
30 September 2009
Dear Stephen:
We just returned from a spectacular weekend at Diamond Resort's Summit Village in Sedona Arizona for a condo presentation. It was "all good", wonderful accommodations, shopping, dining out, plus Sedona's scenic environment. However, the main reason I have for mailing you is as follows:
Kory Aronson (our vacation consultant) made a very strong favorable impression on all of our party. Kory is a 'superior employee'. He loves his job (as he told us) and it shows. He is highly motivated, totally organized, and truly excited about his work. He is so professional, clean cut and just a great young man to work with. Obviously his military training has inspired his desire for perfection and 'upward mobility' by being the "best that he can be” and he truly gives 150% to whatever he does.
Our friends who we accompanied for the weekend are wonderful people. Initially, they did have some serious questions about an unresolved issue from a previous meeting. I, myself was bracing for some potentially tense moments which could have evolved after I heard the direct statements being leveled at Kory. However, not on Kory's watch! That kid, (I can call him that because I'm 65) immediately took control of the entire hot topic at hand. He calmly handled the entire scenario by putting all of at ease, explaining important details about the situation like a seasoned veteran (with knowledge and maturity - FAR beyond his years), and answering ALL the critical questions in a way - that you yourself would have been extremely proud. His demeanor and expertise are phenomenal. Were we impressed? O Yeah! Within minutes our great friends as well as my wife and I realized we had met an outstanding individual who excels in mediation, leadership and all the best qualities found in a brilliant person such as Kory.
Our visit culminated with a completed sale, an amicable outcome overall, a following outstanding weekend, but most of all a true and honest friend found in your "professional performer" Kory Aronson. Please thank him for us!
Sincerely,
Pearl & Vince
30 September 2009
Dear ALL!
Just a card to keep in touch and to say thank you to you all for making our stay with you so enjoyable. As you can see we are now staying on the Costa Blanca and the weather is as perfect as it was in July at Costa Del Sol. It is raining and windy in the U.K. Hope to see you all again iin September 2010.
Love,
Jean and Howard
30 September 2009
Dear Stacie,
What a super staff Powatan Williamsburg has. I was blessed with Guardian Angels on Monday – in and out of my van. Moments in life we cant forget. People who cross our path that we wotn forget. The extra mile you, Diane, Gene, Tom and Kip went – all in your different and expert ways. Within two hours I made new friends. You were all SUPER. Thank you for being there for me.
Barbara
28 September 2009
Bon Jour!
Thank you and we enjoyed our stay at your resort. It was wonderful and you have a great staff and beautiful property.
Amber
26 September 2009
Dear Ms. Cardenas,
Thank you so much for your courtesy and help. You made our stay much more pleasant despite the problems we had with the cash machine in the lobby. Hope you enjoy the chocolates!
Thanks again,
Wilfried and Susan
26 September 2009
You all have been wonderful to us. We’ve had a great stay and look forward to returning! Thank you!
Sincerely,
Sonny and Lee
26 September 2009
Doris,
We loved staying at the Alpine Apartments again. Thank you so very much for looking after us and especially for wearing your costume – you looked wonderful. My birthday dinner was amazing!
Sincerely,
Anne and Peter
24 September 2009
Hi Wendy,
I just want to thank you for the lovely stay we had with yourselves. We really enjoyed the hotel.
We are going to come back next May and wondered if it’s cheaper to book through yourselves or elsewhere?
Thanks,
Jaclyn
24 September 2009
Hi Mark,
Ruth here. Just wanted to once again thank you for all of the extra care you have given us since we purchased our timeshare with Diamond Resorts. We went to Maui in April and had a gorgeous room with an ocean view. One day I was out on our balcony and saw 6 whales and 3 dolphins. Luckily, we had thought to bring our binoculars. We will be going to Kaui in December with our children and grandchild and have 2 units at the Hanalei Bay Resort. Our daughter and son-in-law became engaged on Kaui. Jack and I have been there before and think it’s the most beautiful place on earth. Our son and his family have never been to Hawaii and love to scuba dive so they are extremely excited. None of this would have happened had you not been so kind and attentive to our needs. We thank you for helping our family create life long memories.
With gratitude,
Ruth and Jack
23 September 2009
Dear Mr. Cloobeck,
Hopefully I have the correct email address and that this will reach you directly. We own 2 weeks in Ka'anapali, but we exchanged for a stay in Soriano nel Cimino, Italy and I want to take this opportunity to write to you about our stay there. My family had the pleasure of staying at this resort this summer, and we had a fabulous time, largely due to the great staff that you have: Riccardo, Sara, Antonella, Raul, Angelo, Gian Paulo, Floriana, and ALL of the housekeeping staff, whom regrettably I did not get the names of. The service that we received was always most kind, courteous, polite, and, most of all, personal.
As you will no doubt appreciate, it is very hard to identify great operating properties. Having worked for Intercontinental Hotels Group for over 15 years, it is not often that I get the opportunity to find such enjoyable combinations of beautiful property coupled with great service.
Our stay was memorable; we hope to return again, although as you know, inventory is hard to get in this property, especially for a US based timeshare owner that gets beaten by the European members who can book outside the US further ahead than US owners. Might that policy change in the future to give a more level, global, playing field?
If I am ever in Las Vegas, I would enjoy the opportunity to meet you. Please let me know that you received this email. Thank you.
Yours sincerely,
David
22 September 2009
Dear Carol and Allan,
Hi guys, sorry about the delay in sending the enclosed photos of you both with Kyran, as promised. Would you please do us a favor and pass on the other photo’s to Luca and Winston? Kyran has told everybody about you both. He hasn’t stopped talking about his holiday since he got back.
We would like to thank you both for all the time and patience you had with Kyran. He is such a loveable kid. We told his parents that he can come work with you both when he is 18. His Dad said, “He will see you both next year then”.
We praise you lads. You must have so much patience and energy. Wait till you get to our age! Hope to see you both next year. Keep up the excellent work.
Best wishes,
Ken and Shirley
22 September 2009
Dear Mr. Moon,
Thank you and Ms. Linda Smith for your assistance in obtaining a Club reservation and points directory. I had requested a Club directory on 3 occasions with no response. Upon the fourth request, I was forwarded a resort directory for II. I called Diamond Resorts again and a customer service representative told me the directory I requested was no longer printed.
I called Ms. Linda Smith and informed her of the situation she said she would talk to her boss and would be back in touch with me. In a very short time, she called and said her boss had made a call to the vice president and the directory I had requested was in the mail. I received some in 4 or 5 days.
I would like to share with you how kind, understanding and helpful Ms. Smith was to me. She was most efficient in handling the problem and actually went that “extra mile” in her assistance. You are very fortunate to have such a committed individual serving in your office.
Thank you both again for the help and also for allowing me to praise your employer.
Sincerely,
Eudeen
21 September 2009
Stephen,
Can you please pass on my thanks to Michael in reservations for all his help when we messed up a booking. Nothing was too much trouble and I would appreciate him receiving some praise for his actions.
We just returned from Thurnham Hall and were really impressed by the improvement under Diamond.
Keep up the good work and carry on making our vacations a pleasurable experience.
Regards,
Keith
20 September 2009
Dear Hamid,
I am writing to let you know we have returned home safely after a 11 hour delay at Sofia Reina Airport because of a "technical failure" on the aircraft. However, we have recovered well now and are returning to work on Monday.
We enjoyed our vacation very much. We will not forget it and I want to thank you your staff for the service you gave us during our 2 week stay. I hope the remainder of the year is most successful for you and our intention is to return next year once again.
Our best regards to you all,
Ian & Linda & Lorna
19 September 2009
Dear Maizie et al,
We had a good flight home and as the weather here is quite good, are pleased to be home.
We had a lovely stay at Club del Carmen and appreciate your efforts to ensure that our holiday was a good one. We were particularly impressed that our apartment was ready for us when we arrived - which is definitely a first and very much appreciated.
It was a pleasure to meet you all and we will definitely come back to Lanzarote. We found it completely different to both Tenerife and Gran Canaria, it seemed somehow to be more tranquil, if that makes sense?
Thank you again for being so friendly and helpful.
Best regards,
Sandra & Ted
15 September 2009
Dear Mr. Cloobeck,
My husband and I wanted to take a moment to tell you about our experience at Polo Towers.
We own a timeshare with La Renaissance in Atlantic City so we decided to take a look at Diamond Resorts. Of course like many other people, we went in not planning on purchasing. After reviewing your program, we found it to be extremely flexible in vacation planning, we were so excited that we decided to purchase the program.
Yesterday, I received disturbing news that my company was going to have more layoffs, which I could be a part of. Nervous about this situation, we went back and met with David Lennartz, expressed our anxiety and told him we wanted to opt out.
After taking a look at the program we initially purchased, David asked us if we could have an open mind. If we could, that he would show us another alternative. Hearing what David had to say, we liked it, understood it, and decided we could continue with the program.
We just want to add David, Bill & Yvonne were very helpful, courteous and informative and make a very good Team. Specifically, David made us feel very comfortable and showed he actually cared about our situation.
In closing, we would just like to say, if all of your staffers are like the ones we dealt with, You have a Great Company and Thank You.
Sincerely yours,
Jim and Claudia
14 September 2009
Hi Salvatore
Just a wee email to thank you for the way you resolved all our problems.
The meal was excellent and Steve and his staff couldn't do enough for us!!
Very much appreciated Salvatore and I must say that over the 10 years I have owned our weeks the standard has improved immensely! I will be emailing Lancaster to mention this!!
Best Regards,
Joe
14 September 2009
Thank you so much for a great holiday! Hope to be back next year!
Love from all the Huyton family!
13 September 2009
My wife and I recently spent 1 week as RCI members with you. I thought I should let you know that we had a fantastic week, probably the best resort we have stayed in (members for 20 years). The accommodation was excellent and ALL your staff was great. We thank you for a very relaxing holiday and I have shared these views with RCI. Keep up the high standards.
Kind regards,
Gary
11 September 2009
Dear all,
I know we've been back for two weeks now, but I just wanted to say a BIG thank you to everyone on reception who secured apartment 703 for us again. The kids loved going back to the same apartment and with the large patio they had lots of space to play with their friends and the refurbishment was excellent. I must apologize on behalf of my father who was booked to spend the last week with us but due to the swine flu pandemic he cancelled out as he feared he would spoil our holiday if he got ill.
We had a fantastic time at White Sands; the food in Whites Bar was fabulous and everyone was so friendly. The kids loved the Dive-in Movie, as you didn't have that last time, and have told just about everyone how cool it was. The only thing we missed was the archery with Mike as he was so professional at it, maybe next time it'll be back on the activities.
So keep up the good work and see you in a couple of year’s time.
Kind regards,
Debra, Christophe, Josh and Max
10 September 2009
Hi Sylvia,
Just wanted to say I received my white jacket this morning in the mail and to thank you for being so kind as to find it for me and mail it on. All the staff was wonderful and very efficient. As a resort, I was amazed at the attention to detail and the help I received; there are not many places that would have mailed back my jacket, or phoned me to answer queries I had on how to book a taxi. The resort was lovely and I especially liked the two bedroom unit we were in the first week overlooking the tennis courts.
Thank you again for everything and good look with the rest of the season.
Kind Regards,
Helen
06 September 2009
I had intended to send this email soon after we arrived home from our recent stay at Benal Beach five weeks ago (19 July to 31 July), but unfortunately I overlooked doing so.
My wife and I would just like to say thank you for helping to make our recent holiday at Benal Beach so enjoyable, and in particular your cooperation and kindness in helping us transfer to another apartment when we expressed our disappointment in the one we had been allocated, although we had of course fully understood why you had been unable to allocate us in the one we had originally requested prior to our arrival.
Although everyone was very friendly and helpful, perhaps I can mention in particular Phil Mitchell who dealt with us on most occasions and whom we would like to sincerely thank for all his kind help and advice.
We are actually returning in 7 weeks on October 24th for a week holiday in nearby Calahonda, and so no doubt we will be coming to Benalmadena a few times then, and may just call in to say hello to you all.
We have already booked to stay at Benal Beach in July 2010, and so if we don't see you in October then we will look forward to seeing you in 2010.
Kind regards,
Nicolas & Janice
05 September 2009
Hi Sandra,
Many thanks for the help it was great we had a lovely time and it was ideal for the small one. Tell Tania ill have lunch next time.
Gerry
05 September 2009
Dear Staff at Sahara Sunset,
I have really enjoyed my stay here and would love to stay here again. Overall I would give this place 10/10.
Thank You
03 September 2009
Dear Mr. Cloobeck,
I want you to know about the wonderful surprise and reception I received when I arrived at Woodford Bridge. I am deaf and my husband is deaf and partly blind. Usually when we arrive at holiday locations and other hotels too, we are met by people who are NOT deaf aware. This time, for the first time in nearly 12 years of being members of GVC (now Diamond) we were met by the chief receptionist, Lynn Woodward. She is deaf aware and even better is a British Sign Language user too and throughout our stay she looked after us perfectly, though discreetly at all times, thus making our stay even more enjoyable.
She was fully aware that Communication can be difficult, and without being asked, provided us with all the information that she thought we would need in written form. She also led from the front, and all her fellow receptionists were most welcoming and receptive to our needs. Some already had a bit of Sign Language which they put to good use. The restaurant staff looked after us in a similar manner. Any staff that did not have Sign Language skills used gesture and had the right attitude - I feel Lynne Woodward was the person who made all this right for us.
Why I am writing to you? Well I would love to be able to take more holidays the same as this one - previously I have always accepted whatever communication has come my way, but this week was different. I had not realized before what a difference would be made to the holiday by clear understanding of the needs of deaf people. It’s difficult to find the right words, but it truly did make a big difference to our time at Woodford Bridge. Please pass on our thanks to the staff as a whole and to Lynne Woodward in particular.
It would be really good for me if there was a list of Diamond venues where there were signing staff - our holidays can be chosen to match the list. I have never thought to ask this before, but the extra comfort provided through good communication made all the difference to our holiday. The right attitude and deaf awareness come from people who already possess Sign Language skills, no matter what language or in what country.
On a different subject, on our way to Devon we stayed at two other hotels and in each case reception handed us a deaf awareness package - things like flashing doorbell equipment, vibrating alarm clocks for under the pillow etc to use in our room. That is not what deaf people want - we far prefer to have staff who are able to make deaf people feel at ease rather than equipment and wires all over the place. I hope that Diamond will not think of going down this path.
Looking forward to my next holiday and hearing from you,
Wendy
03 September 2009
Dear Martina,
Thanks for looking after us well during our holidays at Benal Beach. Thanks and love to all.
Regards,
Lata
03 September 2009
Dear Staff
We would just like to thank everyone for making our Silver Wedding Celebrations very special. We thought any staff member that we came into contact with were extremely helpful, kind, and caring. We had a wonderful time during our recent stay; we thought the locals we came into contact with were very pleasant and friendly too. We will most definitely be visiting Palazzo again in the future! Thanks again!
Regards,
Debbie & Graham
02 September 2009
Hi Juan,
Just a short note to let you know that my family and I had a lovely holiday at your beautiful resort. Many tanks to the ladies at the reception for their help with my son who took ill while we were there.
Kind regards,
Susan
02 September 2009
Dear Doris,
My wife and I would like to thank you for your gift on our 25th Wedding Anniversary. You are so kind.
We are having the most pleasant time here at the Alpine Club; this is actually our third visit here. You may or may not remember me? I was the man with the monkey's taking fun photos a few years ago.
Best wishes,
Tim & Lesley
01 September 2009
Hello,
I wish to thank everyone for the help and courtesy shown to my daughter and her fiancé on their visit last week. They were most impressed with the apartment and staff. I look forward to visiting next year.
Thanks again,
Gerry
01 September 2009
Hi Ruth,
I would just like to say Thank You for allocating the room around the baby pool and allowing us to have the room until two on our last day it really did make our holiday a lot easier. Ruby is cutting her back teeth at the minute and has been sleeping a lot so it was good to have a room close to the pool so she could have a nap easily and we could still watch our son.
As always we had a lovely holiday and can't wait for next year - counting the days already and we have not yet been home 24 hours ha ha.
Take Care,
Danielle
01 September 2009
Dear Ivan,
We would both like to thank you for the time you took to discuss the issues that we raised and how quickly you responded with the resolve to sort the issues.
We could actually see the changes taking place from your staff and how quietly and efficiently they went about the resort.
Please accept our thanks and pass our thank you on to your staff. After meeting you, we believe that Santa Barbara is going to be the Diamond Resorts “Diamond”. We hope to see you again very soon.
Thank you,
Helen and Ray
01 September 2009
Dear Sabina/ Carlos,
May I thank you both for your time on the phone earlier, and also for being so courteous and helpful. Please pass on my thanks to all at the resort as you made my girlfriend and I very welcome and nothing was too much trouble.
Thank you once again for your help and time in this matter, and your efforts are greatly appreciated. Thank you once again on behalf of my girlfriend and me for such a truly fabulous holiday, and please pass on my regards to the rest of the team (Jamie, etc).
Kindest regards,
Michael
P.S. My holiday with you will never be forgotten as I asked my girlfriend to get married while I was there! We're getting married on 1st May next year and we hope to see you all again soon!
30 August 2009
To All the Staff at Wychnor,
On behalf of me and my family, we would like to thank everyone at the Manor. Our first trip to England and we had many questions and inquiries. The staff went out of their way to help us. Thanks all for a great vacation.
Kathy and family
28 August 2009
Dear Alexandra,
Just a brief line to say how sorry I was not to be able to say goodbye to you when we left Pueblo Quinta. It was a pleasure to meet you once again and I thoroughly enjoy our chats. All being well we hope to return to your resort, as we really have a great time. Your whole staff is so friendly and helpful – please convey our thanks to all of them. ‘Till we see you again, take care.
Love from,
Jean and Howard
28 August 2009
Dear Doris,
Now that we are safely back at home, I just wanted to thank you and all your lovely staff for making our recent holiday at Schladming such an enjoyable one. I very much appreciated that you "pulled out all the stops" in allocating us such a wonderful apartment (No. 54) complete with its special facilities and stunning mountain views. In fact, I did not feel that I missed out on anything, even on those days when I could not get out and about, as I could sit and enjoy the sights and sounds of the area from our balcony (even when it was raining!!). You even managed the Crunchy Nut Cornflakes as requested - again, appreciated!
The restaurant was certainly one of the best we have experienced when staying at Diamond Resorts properties, with good food and reasonable prices, plus friendly and attentive staff. Having a nice place to eat on site certainly was a bonus and added to our enjoyment of our holiday.
Your reception staff was unfailingly pleasant and helpful to all our enquiries, providing us with useful background information for our visits out; indeed, Rosi was always ready with her map!
Once again, thank you so much - we certainly look forward to returning to The Alpine Club in the not too distant future.
Best regards,
Sue & Tim
28 August 2009
Dear Mr. Cloobeck,
My wife and I would like to take the time to voice our appreciation and give Kudos to the Sales Manager, Jay Smith, reception, Nicole Ryder and Salesman, Gregg Cohen at the 901 Ski Run Boulevard in South Lake Tahoe, CA. We first met Jay Smith two years ago when we had difficulty booking summer months in Lake Tahoe. Originally we purchased when the outfit was named Sunterra. The Salesman, Ron Morton, had guaranteed my wife booking in the South Lake Tahoe Resort anytime during summer months. When we attempted to book our vacation we were unable to. I'm sure you're aware of the complaint we previously voiced on that situation. Mr. Smith and Nicole went above and beyond the call of duty to ensure my wife and I were completely satisfied with our booking for South Lake Tahoe Resort during summer months every year.
Although we are relatively small fish in our membership point value Mr. Smith not only graciously addressed our concerns with extreme professionalism and concern but has followed up each year with respect and courtesy unparalleled by any other company we have ever dealt with. Mr. Smith added that special touch to make us feel Diamond Resort members are family not just part of a company. This year on our Diamond update both Jay Smith and Gregg Cohen took over two hours to work with my wife and I to ensure we not only understood all our options but were able to access a deal we could afford, which means a lot to us considering the state of California's economy, we are both going to have to accept a decrease in pay as a result of State furlough days.
We are proud to be members of the Diamond Resorts International family and would like to give our compliment to you for having such dedicated professional staff representing your company.
Thank You Very Much,
Valerie & Ronald
27 August 2009
Good Morning Mr. Lorente,
Thank you very much for contacting me, informing me of your new role as the Director of The Santa Barbara Golf & Ocean Club. I hope I get chance to meet you during my next stay in Tenerife, in the new year of 2010.
From my last visit I would just like to underline that you have a dynamic team working with great hospitality. I am recently speaking on behalf of two families who were staying in my apartment for two weeks (the first in the month of July and the second in August) who spoke of the warm and friendly welcome they received on arrival at the Santa Barbara and the fabulous continuous service they received throughout their stay.
I would like to wish you a great success in your new venture. I only hope that you do everything possible for Santa Barbara to continue to benefit those long standing members to be lucky enough to enjoy a wonderful stay in your hotel complex.
Kind Regards from my wife and I,
Serge
27 August 2009
Dear Darren,
Thank you for everything you have organized over the last 2 weeks. You must get paid a lot! Stay cool and funny. Hopefully Mom and Dad will be able to book here for next year. Don’t forget me. I will never forget you in your dress. Don’t worry if we come back next year I will remember.
Bye,
Paige
27 August 2009
Hi Leanna,
Just a quick note to say thanks for all your help during our stay, we all had a great time and will definitely come back one day. Back to the good old British weather, rain, wind, clouds and 18oc, never mind off camping this weekend!!!
Thanks again,
The Reade's
24 August 2009
We just spent 3 days at Royal Regency in Vincennes and I just wanted to let you know how much we enjoyed our stay. The apartment was very nice and comfortable. The fact that we had 2 balconies was an unexpected joy, especially with the warm weather this weekend. Also, the personnel we came across were most friendly and helpful. In short, I will recommend Royal Regency to all my friends/colleagues.
Sincerely,
Mechteld
24 August 2009
Richard
I’d like to take this opportunity to thank your staff for a wonderful holiday at Club Mougin. We arrived after a long drive down from the UK and found the resort to be quiet, well looked after and wonderfully located to explore the area
Special thanks to Jamie for keeping my boy entertained and helping us with directions and local facts – he’s a great character and we spent many hours chatting. Please pass on our thanks.
Sincerely,
Nigel and Wendy
24 August 2009
Dear Phil,
I am just emailing to say thank you again for all your help during our stay. We did enjoy Spain!
I promised one of the concierges (Christina....is the name on the 'Win a Holiday' form.)...that I would give her a contact if I could. Yesterday, I talked to a lady named Mary. She is very interested in Diamond and would be happy to talk to someone about it. Please pass this information on to Christina.
Many thanks,
Janice
24 August 2009
Dear Mr. Cibelli,
We write to give our thanks and appreciation for all you did in response to our initial disappointment on Saturday. Your concern and attention was much appreciated as was your generous reaction to the situation. Please also convey our gratitude to your housekeeping staff who was both pleasant and helpful. We again very much enjoyed our stay at Kenmore (despite the weather) and look forward to our visit next year.
Yours thankfully,
Norman and Nancy
21 August 2009
Good Morning Lut,
I just wanted to thank you and all the staff at Garden Lago. Our family had a lovely holiday with you and commented on how friendly and helpful everyone was.
They also commented how lovely their apartment was (No. 456) and said they would certainly go back to Garden Lago.
Could you please pass on our thanks to ALL.
Kind regards,
Sandra & Mick
21 August 2009
Buenos Tardes!
Don't get too impressed, Alexandra, that's about as far as my Spanish goes, but I like to have a go! It is so gratifying that after all the pitfalls, we are, after all, finally going to make it to what we regard as our second home! After all, it is the only place we go, or indeed want to go for our holiday. The timing of our flight will allow us time to have coffee with you, since we'll be a bit early to get to our apartment (unless Rosie's developed rocket propulsion since April).
Once again, Alexandra, we can't tell you how grateful we are for all your efforts on our behalf - we certainly wouldn't be coming without your considerable input.
Thanks again,
Alex, Marie and Brian
21 August 2009
Dear Reservations and Ramiero,
Many thanks for arranging such a lovely room for my stay at your resort – it was greatly appreciated – should any of your staff wish to visit Madera, please contact me and I can arrange accommodation at my resort (Madiera Regency Club, Funchal).
Thank You,
Jackie
20 August 2009
Dear Laura,
I just can’t thank you enough for all you’ve done. You were there with a helping hand just when I needed it most…ready to pitch in and do whatever you could. You gave me something very special – your time – and I’ll always remember you for it.
We would like to say thank you for making our honeymoon something to remember forever. Our kindest memories are of your thoughtfulness.
Thank you again,
Carolyn and Gary
17 August 2009
Dear Ms Jivkova,
It is now approaching a month since we returned from a two week stay at Jardines del Sol and as you will know, from time to time when you have returned from holiday, you are asked by friends, how was it? Having been involved in timeshare for around 20 years, I can honestly say that the package offered - from the quality and cleanliness of the resort, to the professionalism and friendliness of your staff was second to none. We have not previously enjoyed such a thoroughly good all-round experience. I recall completing the user experience questionnaire before we left, but such was the quality of the stay we are still talking about it now. What we would add is that we were asked to identify a member of staff who had stood out above the rest, and really that was too difficult. As a manager of a large number staff for over 25 years I believe that you have exceptional staff and it would be entirely unfair to choose one above another, but I would commend your reception team and ask you to thank them for making our stay all the more enjoyable.
Thank you again,
Bill
17 August 2009
To all the staff at the Santa Barbara,
Yesterday we returned from a wonderful week break from your resort.
May I take this opportunity to thank you for a lovely week. The resort was excellent and all members of staff were extremely helpful and friendly.
We look forward to staying with you again in the future.
Thanks again,
Rachel
14 August 2009
Hello to the entire team of SS Club,
My wife and I warmly appreciate the champagne bottle given to us for our 30th anniversary. Thank you so much for this great gesture.
Sincerely,
Alain and Lydia
13 August 2009
Dear Ivan,
Thank you so very much for your friendship, compassion, superb personality, and going that extra bit.
Love from the family,
Mariana
13 August 2009
Good Evening,
I would like to take this opportunity to thank you all for making our stay at the Sahara Sunset from 25 July to 8 August such a pleasant one. We all had a lovely time, the staff showed great professionalism and were very approachable.
My children would especially like to mention Fran the lifeguard as he was very good at talking to and helping the children. Also, our cleaner was very good and we forgot to leave a little something in a way of thanks as we were a little rushed to make our flights. Could you pass on our thanks, we stayed in apartment RGGG.
Kind Regards,
Paul and Mary
12 August 2009
Hi Jeanine,
Just a note to thank you very much for your hard work while we were at Los Amigos over the past two weeks. We very much enjoyed the bowling and the daily quizzes. We hope you have a good summer and look forward to seeing you when we next visit.
Kind Regards,
Rosemary and Jim
12 August 2009
Dear Louisa,
I am sorry I haven't been in touch sooner.
I want you to know that a very big "Thank You" is being sent to you and your wonderful staff from the whole of the Brown family.
We cannot thank you enough for being a very "Special Place" - that all of us came and enjoyed the hospitality and surroundings of Wychnor Country Park Hotel. We left with such happy memories. Even a week later we have been saying "This time last week we were in the pool - we were playing tennis - we were having such a fabulous meal" !!!!! We have taken many pictures and everyone has happy, smiling faces.
Your restaurant was of Michelin Standards and you should be very proud considering the time you had to bring in your new staff. All of us enjoyed every part of the four course meal that your staff so professionally presented with such flair. A very Big Thank You must go to Claire, who attended to all our needs.
I am sorry I never met you in person, but your staff has done you proud. I hope that we will all return to your special place again soon.
Heartfelt thanks,
Diane
12 August 2009
Dear Alexandra,
My wife and I recently stayed at Benal Beach from the 6th June - 20th June, room 5153, and had a very enjoyable time. The apartment was very clean, comfortable and suited our requirements.
We were very impressed with the level of help and service provided by you and your staff, and that is the purpose of this email.
Hope you are having a good summer. I understand that you have had some very hot weather there. The summer here in England has not been so good with far too much rain.
Very best regards,
Shaughan & Gail
11 August 2009
Hello!!
A big thanks for the time we spent in July at Sahara Sunset Club, as usual we had a wonderful time.
Kind regards,
Denise and Rob
10 August 2009
My Balmy,
We stayed at the Royal Regency International in Vincennes during our stay in France for 8 days in July. We thank you for the welcome you gave us. The staff was wonderful explaining everything to us with patience and great kindness. Thanks to their suggestions we were able to visit several great places in Paris. Our apartment was also very comfortable and clean. Please pass on our salutations to the staff.
Best wishes,
Joseph and Shoshana
10 August 2009
Dear Louis, Clare, Clorinda, Kerry, and Michael,
With these thanks a special though of all the happiness you all brought to all uf us. Thanks for everything.
Love,
Marilyn and Family
10 August 2009
Dear Anne and Ruth,
Thank you for giving us such a lovely stay at Royal Sunset Beach Club from 28th July to 7th August. We had a great time and were able to relax; something both Trevor and I needed. The staff at the complex was very helpful in many ways, which made things much easier for us. Thanks once again for all of your help.
Yours,
Gail
10 August 2009
Dear Silvi,
Our entertainer, dressed in the Bavarian "Dirndl" for the outing to a local Festival with the guests! Katia had a great fun with Nintendo, mini-golf plaing and more. Well done, thank you Katia and Bravo Silvi.
Kindest regards,
Dimitri
09 August 2009
Dear Richard,
My wife and I had an excellent holiday at Mougins Club. This has been facilitated by your fantastic staff that was able to reserve the apartment we asked for. Thank you again for making our stay very pleasant.
Sincerely,
Gordon
08 August 2009
Hi All
Just wanted to say what a wonderful holiday we had and a big thank you to all the staff that made it so.
Kind regards
Ward Family
08 August 2009
Hello Lynne,
Both Robert and I miss you already!
It's not easy sometimes to put into words, but you really made the holiday for us both recently. As you know, we are both deaf and Robert is also visually impaired, and we have never experienced a holiday like it before; you made us feel so welcome and equal to the other hearing guests and not patronized in any way. You enabled us to access information and the facilities with such ease, and this has never happened to us before on holiday with Diamond Resorts and we have been members for nearly twelve years!
It was so wonderful not to have communication difficulties with hotel staff who showed an excellent positive, natural attitude to deafness; you and your staff made sure we were made aware of what was going on and what our requirements were and which you met fully. You were all superb and a great asset to the Woodford Bridge Hotel.
Thank you too for interpreting for us at the welcome; we have never been able to attend this before and your signing was superb! Thank you for providing written information about train times and fares, etc. Thank you for your courtesy and your understanding throughout, and for being discreet. I particularly appreciated the notes under the door!
We had such a wonderful time and this was all due to you and your staff.
With our very best wishes,
Wendy and Robert
08 August 2009
To Jamie:
Thank you for looking after me. I’m really going to miss you!
Lots and lots of love,
Chloe
08 August 2009
To all the staff at Garden Lago,
We returned home yesterday and I wanted to thank you for making our holiday so wonderful. It is a lovely resort and we had a fantastic apartment, but it was the staff that really made the week so special.
A big thank you,
From all ‘The Silks’
06 August 2009
Good Evening,
Our two daughters and families (Mrs. Rachel Hitchen and Mrs. Emma Roby) returned home mid afternoon today after spending one week at Vilar Do Golf. They have all had a fantastic time and they all look very well! Apparently the children did not want to return home!
My husband and I would like to thank you for honoring our requests. The villas the families stayed in were both refurbished to an excellent finish. They were very pleased with the location of the villas, not too far away from each other. Also they very much appreciated that the villas were ready for them upon their arrival, around noon I think, and for that we are very grateful.
Again, thanks to all of you for helping to make our families’ holiday so very enjoyable. Very much appreciated.
Kindest Regards,
William and Susan
06 August 2009
Hey Jonny,
Not sure that you'll remember us now it’s been almost 2 weeks since we came home (feels so much longer). Just thought I'd drop you a note and enclose this fab photo of you & Lewis - you never told us how photogenic you are - NOT!!
Hope you're making the most of it - weather's rubbish here as is usual for our Summer.
Felt a bit silly saying it to your face but you really did make the holiday for us and the kids especially. You’re doing a great job with the 18-30 different type of activities.
Take care,
Nic
05 August 2009
Dear Sirs,
I recently vacationed with my girlfriend in St. Maarten's at the Flamingo Resort. We had an amazing time, due in great part to the friendly, helpful, and creative staff working there. While everyone on the team was fantastic, there were a few people who went above and beyond the call of duty to make our stay was more enjoyable.
William Pemberton - William was friendly and helpful from the moment he picked up the phone the week before we arrived. I was trying to plan some fun, romantic surprises for my girlfriend, and William was not only eager to help me with the ideas I had planned, but he came up with an idea that really put the icing on the cake: a private, romantic, sunset dinner on the beach with our own server! It was amazing! And my girlfriend was greatly impressed. I want to acknowledge William's integral part in the enjoyment of our stay at Flamingo.
Nardia - I can't remember her last name, but she manages the Topper's Restaurant at the resort. She was extremely helpful in the planning and execution of the dinner and I want to note her involvement and outstanding service during our stay.
Rudy - It was hard to read his writing but I think Rudy was his name. He was the server we had during our dinner and he was amazing, the best server I have ever had, anywhere. I also wanted to note his outstanding service and hope that he can be rewarded somehow.
I believe I speak for my girlfriend as well when I say our stay at the Flamingo was nothing less than marvelous. I want to say thank you to all the staff for their inexhaustible help and cheerfulness.
Thank you.
Sincerely,
Sam
05 August 2009
Good Afternoon,
We wanted to write and let you know what an excellent holiday we had with you this year! The reception and cleaning staff were so polite, courteous and knowledgeable - a pleasure to deal with.
We thoroughly enjoyed the entertainment and are hoping there will be even more next year.
The walk with Mike to see the tortoises was really good (even if we only saw one!). We look forward to that again next year.
The restaurant and bar is very good value for money providing an excellent choice of menu by the extremely talented chef and Tony and his team are really lovely people who provide excellent service. In fact, we enjoyed our holiday at White Sands so much this year, that we are returning again next year and bringing our family with us.
We have booked a week on our own from 2 - 9th July and are hoping for room 406 again if possible - as this was excellent for my husband who suffers from arthritis in his knee joints.
Look forward to seeing you all again next year.
Many thanks,
Mr. and Mrs. Baldry
04 August 2009
Dear Julie,
This is rather a belated thank you card to say how much I appreciated your kindness and understanding over the unfortunate events at Lodge 202. At the time, as you were aware I was quite ill due to kidney failure and could not cope. I’m normally very self sufficient and manage any problems that arise - but not on this occasion. It was good of you to sort everything out and I was able to replace damaged food items. Thank you very much.
Chelsea was very good and great help. Please pass on my heartfelt thanks to her.
Yours sincerely,
Audrey
04 August 2009
I am writing to express my appreciation to Mr. William Pemberton and staff of the Flamingo Beach Resorts. My trips have been augmented by the superior service, hospitality, and accommodations. As an employer of U.S. Airways and a global traveler I will highly recommend this resort to co-workers, family, and friends. Additionally, encountering services of all types, I have found Mr. Pemberton and staff delivery of services second to none.
Please feel free to contact me for additional information and/or comments.
Best Regards,
Barbara
02 August 2009
Dear Ms. Smith,
My family and I recently returned from our week's holiday stay at the Garden Lago. We stayed with you from Monday 20th July for one week in room 226 with our two young daughters. I just wanted to let you know how much we enjoyed our holiday and much of this was due to the immaculate condition of the accommodation and the friendliness and helpfulness of your staff. The room was beautiful and the cleaning staff did an excellent job of ensuring towels were replaced, floors cleaned and beds changed and made.
During our stay, our eldest daughter, Sophia was unwell and having called a doctor out to see her we then had to take her to the local hospital. Obviously this was a traumatic time for our daughter and for my husband and I. Your reception staff, Sylvia and another lady who was working with her whom I am unsure of her name were amazing. They were both so helpful and sincere and my husband and I wanted to tell you how fabulous they were. It really felt as if they were genuinely sharing in our concern and grief for our daughter's sickness and we really appreciated it. The other lady even phoned our room the following day to check and see how our daughter was feeling. Although we thanked the receptionists following the hospital visit, we didn't have a chance to say thank you before we checked out of Garden Lago, so I just wanted you to know the excellent service they provided us and to pass on to them our sincere thanks.
Furthermore, despite our daughter's sickness, we enjoyed our stay so much that we would like to arrange to book again for next summer. Many thanks.
Sincerely,
Susie
02 August 2009
We would like to thank the staff for making our stay at the resort in Vincennes, Paris, France great. The accommodation was also much better than the typical Diamond resort. We would especially like to thank Mr. Daniel for being very helpful.
Thanks,
Christer
02 August 2009
Hi Sahara Sunset Reception
Just a short note to say thank you all very much for making our 2 week stay so enjoyable.
You arranged a lovely apartment for us and the bottle of cava for our wedding anniversary was a lovely thought.
Many thanks again and see you next year,
Malcolm
01 August 2009
Dear Mr. Loeblich,
Upon returning home on Saturday from a lovely stay at your resort, in panic, I discovered my wallet missing, after a short time I recalled hiding it in our unit. I immediately called your security and talked to a calming young lady (Irene Franklin) who assured me she’d send someone (Chris Totton) out to check for it. After calling back I was assured it was secure until Monday. I then called Diane Torres who made arrangements to ship it to me. I received it on Wednesday.
I would like to commend these three employees in the manner they handled a very tense situation, it was a joy to find everything untouched in my wallet. You should be proud of your employees!
Please see that they receive these cards.
Sincerely,
Elsie
01 August 2009
We had a wonderful stay at your resort. The staff was very helpful and far exceeded expectations in providing assistance. The front desk and maintenance staff were exceptional and responded to every request promptly, efficiently and went above and beyond the call of duty to meet our requests. I talked to the resort manager and expressed my thanks to him, but I can't say enough about the helpful attitude of the staff. All were great. Thanks again for a great stay.
Sincerely,
Bob
01 August 2009
Dear Carolina,
Once again we had a lovely holiday at La Quinta. All the staff there is so friendly and made us feel at home. Thank you very much.
I didn't manage to miss any celebrations as all the family came together for a party on Sunday and we had arranged for us all to go to Disney in August!!
Looking forward to seeing you all again in 2010.
Regards,
Don and June
30 July 2009
Palazzo Catalini Staff:
I would like to say a big thank you to everyone at Palazzo Catalini for providing the best holiday I have ever had. The week I stayed was unbelievable, partly down to the attentions of Floriana and her wonderful “Tuscia under the Sun” and the Opera Extravaganza Meal.
All the staff at Palazzo Catalini is exceptional and made me feel very welcome. The resort is exceptional and is matched by the staff.
Once again thank you very much.
Sincerely,
David
29 July 2009
Hello Nicola,
Thank you so much for facilitating our booking at Cala de Mar for next year! There was quite a jig around our respective kitchens after your phone call!!
The photos show my Nicola with little Antonia and then Antonia by and in the pool. The night shot was during the BBQ when Dominique and Leeroy set up a table near the pool and Antonia was splashing around in there for hours, in fact, right up until 10 o’clock! The four of us took turns holding a scrunchy and whoever had it was on duty. Water therapy is so good for her. She is seven years old but suffers from a very rare genetic disorder which brings global developmental delay, so although she can walk she cannot talk, feed herself, or look after herself. Antonia attends a special school in Kirkham and is a happy little soul, but you have to keep an eye on her literally every second as there are always possibilities for head bumping, finger trapping and the like.
I just wanted you to know that your help has achieved something really special, as Cala de Mar and its personnel create the perfect place for our family holidays.
Warmest best wishes to you and thanks again,
Jim
29 July 2009
To whom it may concern:
Please pass on our sincere thanks for making our recent stay at the White Sands Beach Club and White Sands Country Club, 10th – 24th of July, so enjoyable.
The staffs at both resorts were only too pleased to help us from arrival to departure.
This is our second visit to Menorca, but hopefully it won’t be our last.
Many thanks again,
Mr. and Mrs. Jeffries
27 July 2009
Hi Alexandra,
On board and on our way home, sadly. We had a wonderful visit and trust it won’t be our last and that we could meet again. Thanks for all your help and kindness.
Sincerely,
Nancy & Roger
25 July 2009
Comment Card (Terri Woodley)
I had a major problem concerning accommodations for the week of July 19th-26th.
RCI was unable to even try to help out by not contacting Powhattan Resort.
This was a major problem, but Terri was contacted by me and she took over – apparently contacting RCI and solved this problem making another family from New York very happy along with my wife and I!! I rate this woman an A+ and trust Powhattan and Diamond will also! Terri demonstrated the best P.R. you could ever want!!
Sincerely,
Edward
25 July 2009
Mr. Jimmy,
You may not remember who I am because I know you help so many people day in and day out, but I just want you to know you made me feel important and you were very sincere when you expresses your concern about my happiness during my vacation. Thank You! The work that you do is truly appreciated. I was taken care of and upgraded to a wonderful room! LOVED IT! My trip went from a hot mess to absolute Luxury!
With great appreciation,
Antoinette and Family
24 July 2009
Dear Mariana,
We have no words to thank the generous and friendly way you helped us during our vacation that could have been disastrous!! You are the perfect example of friendship and generosity and provided one of the best experiences we had in Tenerife. Even today, I told Xana if everything that happened was the price we had to pay to get to know you, than we paid a small price!
We have a lifetime of appreciation for you and please do not hesitate to contact me whenever you think I can be useful to you.
A big kiss from all of us,
Anthony, Xana and Catarina
24 July 2009
Hi Brenda,
I just had the pleasure of speaking with the Carlson’s in person. They are here at the corporate office taking a tour and one of our security guards brought them over to my area. As I looked up and smiled at them Mr. Carlson asked me if I was a counselor, of course we all know that I’m not and I simply state that I was a hospitality analyst that gathered comment card information. Mr. Carlson said he had just filled one out for DPR and state with excitement “the changes are FABULOUS and the people are FANTASTIC. The people there really make you feel like family. I’m so happy that I became a Platinum member.” He kept going on about how much he loved DPR and how your staff really maks him and his wife feel at home. The treatment the Carlson’s receive from DPR is what made his ultimate decision of becoming Platinum members.
Congratulations!!! Great job to you and your Team!!!
24 July 2009
Just a gift to say thank you for all your help and for making this a lovely holiday.
Thanks again,
Sharteen, Nigel & Jack
23 July 2009
Hello John and Mark,
My name is Judi. My husband and I own through Diamond Resorts. This is a very long overdue email that I have wanted to send months ago. To let you know why I am so delinquent in this; my father-in-law was admitted to the hospital with Congestive Heart Failure, my mother was admitted into the hospital and I injured my shoulder requiring extensive physical therapy.
We had the pleasure of staying in your resort May 8th – 11th. My daughter was graduating from the University of Central Florida and I was fortunate to be able to reserve two 3 bedroom units.
Once my reservation was confirmed, I immediately called to inquire about the possibility of having a little celebration in honor of my daughter. I was referred to Marisol the front desk manager.
From my first contact with her, she could do no wrong. I remember calling her the first time to inquire about the bedding since I had read some negative comments on a rating site making me real concerned.
She made me feel so comfortable and constantly reassured me (even during my numerous calls to her) that everything would be ok. She followed up and kept me informed if she needed to find anything out for me and called me when she had answers. She just couldn’t help me enough with the planning of the party and I so appreciated every effort she made, despite her being busy with other tasks. She arranged and made sure the unites were on the first floor since my parents were going to be there as well as my father-in-law and they are all elderly (walk with canes and walkers) making it so much easier for them to just walk into the building.
She is such an asset to your organization!!! You should all be very proud of her.
Rosanne in gifting helped me coordinate with an Italian Restaurant. After talking with her, my husband and I decided to even sit through a presentation on our last day and decided to upgrade and purchase more points!!
Amy and Maria in reservations helped me rent another unit for my ex-in laws that were staying at the resort and had come up for the graduation as well.
Julie in activities loaned me some chairs for extra seating in the unit.
Felicia Curtain mailed my father-in-laws phone charger and slipper’s that he left there.
All I can tell you is that my family has not stopped talking about your resort. All of the mentioned people need to be recognized for their outstanding performances that went over and beyond their duties. There are also some employees, like the other girls at the front desk (can’t remember their names) and concierge desk, Mark Kessler, that helped and assisted us in whatever requests were made.
You have a bunch of employees that need to be commended for their hospitality.
Please make sure that each and every one of them gets a copy of this email to let them know how much we appreciated their treatment during our stay.
Their constant concern that my daughter’s celebration (since it was a surprise) was going to be a successful event meant so much to us!
The other people that I would also like to mention are Tom Savino and Rick Kneeland that suffered through with us during their presentations (actually I think they had a great time dealing with us) as we ended up upgrading our points.
…and guess what? We are coming back!!! Yeah, real soon too! Checking in 7/30 for 3 nights, this time with my brother, his wife and my niece and nephew, with a possibility that my parents may come as well. I am hoping that the unit (I think it is 115 or the other one – can’t remember the number) will be available. It was right on the pond and was so peaceful and tranquil and so easy for my parents to walk into from the handicapped parking spot.
Thank you so much,
Judi
23 July 2009
Hi all,
Just a quick note to thank Wendy and all your staff in reception for helping make our recent stay enjoyable, July 4th-18th. The fact that you were able to sort the apartments for us as we requested helped towards a wonderful holiday.
Many thanks,
Kim and Andy
22 July 2009
Dear Julie, Leanne, Tom, Amir & Debbie,
You’re all great! Thanks for resolving all our problems and being so genuinely keen to make sure we have a good holiday. Exceptional customer service!
P.S. Please don’t groan too loudly when we arrive next time!
Best Wishes,
The Whites
22 July 2009
Dear Margaret,
We wanted to tell you how very much we have enjoyed our third visit to the Cromer Country Club and say how impressed we are by the high standards of management, maintenance, and cleanliness. We want to mention all the positive things we’ve noticed.
All your staff is so helpful, friendly, and happy, which reflects good management and enjoyment of their work. The reception staff is so welcoming and friendly and we were impressed by Hannah who arranged for our luggage to be transported from our car to No. 49 when I mentioned my husband had suffered an injury.
The two maintenance staff that helped us did so with speed, efficiency, and charm, and would not accept a tip. The gardening staff is cheerful and friendly and what a superb floral display they have achieved throughout the entire beautifully kept resort.
Your housekeeping “girls” are all delightful; keeping the apartments immaculate and ensuring we have everything we need. The cleanliness of the resort is outstanding; the furnishings and fittings are extremely good and the kitchen equipment is very adequate with generous supplies.
How welcome and sensible to have two slots in the day for swimmers to enjoy the superb, beautifully maintained pool, without the hazard of inflatable crocodiles and beach balls! Jamy deserves a special mention for his organization of a very diverse social program. Your Monday morning WELCOME meeting is as excellent as all the information which has been so expertly and carefully assembled.
The beauty and hair salons are an additional bonus and your restaurant menus and theme evening are such good values for money and (of course) the restaurant food is excellent.
There is so much more I could add, I don’t have sufficient paper (please excuse the script written on both sides of the sheet). I apologize for using you first name. I can’t find the details I have giving your surname and don’t wish to address you as “madam”.
My husband and I have stayed in many of the Sunterra/Diamond English Resort Clubs, but Cromer is in our opinion far superior to all the others. The lovely staff gives your resort that extra touch. You have a beautifully run, spotlessly clean resort with amenities and facilities to match. Congratulations to all your staff and a big thank you for us.
Yours sincerely,
Freda and Charles
21 July 2009
Dear Mazie,
Thank you very much for being very kind. You made us very comfortable when we arrived. We were the first party that stayed in Room 5a.
Sincerely,
Mrs. Attalia
21 July 2009
I am writing to say what a lovely time we had staying at the Alpine Club in Schladming, Austria.
We had very comfortable beds and wondered if you could tell us what make and type of bed you use so we can get a similar one ourselves. I hope you can help me with this information.
Thanks,
Cathy
21 July 2009
Dear Sir/Madam,
I would be grateful if you could thank Fabiola and Carol personally for helping my parents last week who were in a difficult situation regarding monies taken from their account by fraudulent shopkeepers.
They were very understanding, patient, kind, and helpful. Both my parents felt they took control of the situation on their behalf. Without the help of Fabiola and Carol they feel that their holiday would have been ruined.
Once again I would like to personally thank them.
Kind Regards,
Sandra
20 July 2009
Mr. Cloobeck,
Just spent the 4th of July at one of your Branson Resorts. My wife and I decided to change our account from THE Club℠ to THE Trust℠ and add some points to our account as well. I wanted to let you know that the associate who assisted us, Darrah Munday, was spectacular. She was very courteous, professional, and made sure we had her contact information in case we have any questions about this change or anything else regarding Diamond Resorts.
It's refreshing to be delighted by customer service once again. Congratulations on such a first-rate organization.
Matthew
20 July 2009
Alex and staff,
A small token of our appreciation in putting us in Cottage 24. It is terrific and we are very grateful.
Sincerely,
Sue and Graham
19 July 2009
Diana,
Thank you so much for a wonderful vacation! We arrived on 6/19 and our unit 8515 was ready and waiting for us just like you promised. From the moment we arrived and saw Singh’s fantastic smile we knew we were home. Kudos to him and Bart. They do such a wonderful job, always helpful and always with a smile. These guys work so hard and deserve a big thank you. Also a huge kudos to Koss (head of security) we had an incident occur and he went above and beyond the call of duty. He and his group are special people and they also deserve a big thank you. After 3 weeks of observation please say thank you to grounds keeper Gaspard (spelling?). He is such a hard worker and always has a smile. He works hard to keep our home away from home beautiful and we really appreciate it. A big thank you to Benito at the front desk who always has a smile and such a good attitude. We had a few issues with our unit, air conditioner didn’t work first week we were there, had a water leak from the ceiling in the front hall, toilet kept stopping up and no water pressure. Your maintenance people were superb. I didn’t get their names but they worked really hard to try and fix everything. They got the air fixed (after replacing something) and the toilet functioning and the leak taken care of. Give them a big thank you as well. The housekeeping people were exceptional. Our room was always spotless, good supply of towels and when I had issues with the washing machine (one the first floor) they helped me resolve my issues. They do a wonderful job and I am sure they don’t get the recognition they deserve. Please tell them thank you! I was also really impressed with Jay (the new activities guy). He did and exceptional job. He made water aerobics a good start to my wife’s day. In the 13 years we have been coming I have never seen such a turn out at the pool for aerobics. What a great attitude he has. He made our family feel loved and made us see that our daughter is not special needs just special. Thank you to him…I hope he is still there next year. Oscar at the 2nd floor bar was a joy. He is another hard worker and always with a smile. He was such a good friend to my son and his friend and we really appreciate it. Please give him big thanks as well. And finally a big thanks to you. To be honest we were a little concerned when we found out that Marcel had left. But we were very pleasantly surprised that our home away from home was still in good hands. It seemed like all the staff had a better attitude this year and I am sure it is because of you. You were kind enough to respond to all my annoying emails and you too always have a smile. Keep up the good work. We had a wonderful three week stay and please make sure all the staff knows how much we appreciate all that they do and we are so looking forward to our next stay. Thank you for everything.
All the best,
Danny, Carolyn, Kimberly, and Daniel
19 July 2009
Dear Anne,
Thanks for all your help while we were with you last week. We had a wonderful time and look forward to seeing you next Easter.
Sincerely,
Jim and Megan
19 July 2009
Good morning Jamie,
I wanted to take a moment and thank you for taking time out of your busy schedule to come talk with us. It really meant a lot for Karen and I to discuss our concerns with someone. We also want to thank you for the “Mahalo basket” and note. You went above and beyond your duties and it’s much appreciated.
We have been owners since 2000 and return “home” every year, sometimes twice a year. During that time we have seen many changes in the operations of the property which we discussed the other morning, and thank you for pointing out some of the good things that have occurred or are in process. Originally my intentions were to wait until I got home to send you an email with a sampling of my previous unanswered correspondence. But now that we’ve been here just over a week we have noticed some of the changes. And I just wanted to share that with you now rather than waiting until our return home in a couple of weeks.
The trash situation was taken care of immediately. THANK YOU! I was impressed with how quickly the problem was addressed. I now frequently see housekeeping pushing a bin around the floors collecting waste that has been left in the hallways.
As you mentioned, we have noticed that there are some local artists back on property that rotate between days. There’s the wood carver from whom I’ve bought several pieces and the woman who makes the various flowers and hairpieces. Karen and my daughters have bought many over the years.
Respectfully yours,
Cliff
19 July 2009
Hello Wendy,
Just a quick thank you to everyone at the reception desk for the assistance and courtesy extended to us during our 2 week stay with you at the Sahara. We all enjoyed it very much and are sure we will return again someday.
We went to the “Magic Show” at the Casino and have to say it’s a must do item. It was very professional, funny and would suit any age group. Value for your money is very good and after the show, performers stood at the exit doors to shake hands and take photos with family members for no charge! We thought that was a pretty decent thing to do.
Please extend our thanks to Salvatore also, he is running a good ship there.
Best Regards,
Stephen & Kathleen
17 July 2009
Hi Helen,
Just to let you know that the remainder of the management fees for this year has been paid in full and that there are no more ties with us to our old apt #22 WK 27. We want to thank you for all your help and thank your staff for all their welcoming and helpfulness over the ten years we have owned there. We will certainly miss not holidaying there.
Many thanks,
C M & S F
17 July 2009
Hello Claire,
Just a thank you from my wife and I to all the staff at BP who helped us have a really nice stay of ten days. It’s a rare thing nowadays when the staff tells you that they really love their job isn't it? Well one in both reception and housekeeping did just that. Attitudes like that have a knock on effect with the guests. If you asked for help they could not be more obliging, nothing was too much trouble for them. So please give our heartfelt gratitude to all members of the staff.
Yours sincerely,
Mr. & Mrs. Catherall
16 July 2009
My dear Dee Dee,
My brother, Chuck Baer, has forwarded your thoughtful e-mail to me and I just wanted to add my most sincere and heartfelt appreciation for the many ways you made the Baer Family Reunion such a successful and happy experience. In my opinion, your resort was the most attentive and accommodating one we have experienced in our many years of celebration and I sincerely believe that you deserve all the credit for this.
I had the opportunity to observe you closely over the entire week of our stay and it was apparent that you have a unique and valuable combination of skills that any employer seeks:
1) the ability to develop a well-trained, knowledgeable front-desk staff that is consistently cheerful and helpful to guests;
2) a superb professional knowledge of computer operations that ensures smooth technical support for your guests as well as your resort; and,
3) a temperament that is always pleasant, unflappable and productive.
It was truly a pleasure to meet you and wish you continued success in all your future endeavors.
Sincerely,
Barbara
16 July 2009
Dear Alexandra,
Thanks to you and your staff for another wonderful stay at La Quinta this year. You may have guessed that we are coming to see you all again next year. We would like to give a personal thank you to Isabel who took care of our apartment; she was very thorough in all departments and was very pleasant to talk with.
Look forward to seeing you all again,
Barry and Pauline
16 July 2009
Dear Ruth,
Thank you very much for the trouble you went to in helping us whilst on our two weeks holiday from Friday 26th June and especially on our departure day Friday the 10th July. It made such a difference to our holiday as we were able to relax before our flight home in the evening.
If there is anything you miss from home and would like us to bring it with us next year please don't hesitate to let us know and we will gladly help out (as long as we can fit it in our suitcases of course)
Thank you again for your kindness.
Best Wishes
Margaret & Joyce (The Ladies)
15 July 2009
Hello there,
We were at Cala De Mar last week and our son Alex had a great week with Johnny. He enjoyed every second spent with him and will miss him. He has been telling all his mates about you!! You are famous at Wolfreton School!! LOL! You have a great guy there for the summer. Thank you.
If you ever get to Hull drop us a line and dinner and drinks are on us.
Thanks again,
Andy, Debbie and Alex
15 July 2009
Dear Dee Dee,
Thanks so much for your note. We really appreciated the extra effort you took to make our families vacation a really good one. That’s the type of service that truly sets your resort apart from so many we have visited. Also, when I checked out and found that we had not been charged for use of internet services I thought it was a mistake and had the young lady at the desk check it out and it was true. Such a wonderful gesture and it only supported my thoughts that you and your staff are very special and caring people.
Best regards,
Chuck and Shirley
15 July 2009
Dear Monsieur Tribut,
Although we did not meet officially, I would like you to know that we very much enjoyed our stay at Club Mougin. The main reason for writing is to express my thanks to your Reception team who helped to make my stay as comfortable as possible. Upon arrival, although we had been allocated a refurbished apartment, my husband and I were a little disappointed to find ourselves opposite the entrance gates. Our idea of a tranquil holiday is not to sit on the balcony listening to the traffic entering and departing and although we realize each apartment is refurbished on a rotational basis, an apartment with a view of the mountains was what we had in mind!
I would like you to pass on my thanks to Nadia who kindly helped my husband arrange for flowers, chocolates and Champagne to be delivered to our apartment for my birthday, and the reservation at L'Amandier de Mougins. These gestures were very special and much appreciated. I also appreciated the attentions of our cleaner, who changed the water daily for the flowers and when they sadly died, she replaced them with a small posy of flowers, which I thought was lovely of her.
We also thought Jamie did an excellent job and very much enjoyed his company.
Please pass on our regards to your team.
We very much look forward to returning to Club Mougin sometime in the future!
Thank you once again.
Best regards,
Christine
15 July 2009
Dear Mr. Cloobeck,
I sincerely hope that his email will reach you personally. Just over a week ago my husband and I along with two friends returned from Le Club Mougins where we had been for two weeks. I feel you need to know what a wonderful ambassador for Diamond Resorts Richard Tribut, the manager at Le Mougins is. We are four elderly people, tow of who are disabled and because of our age we are unable to hire a car due to insurance problems. Had it not been for Richard Tribut we would have been imprisoned for the whole of our stay. Richard was most concerned that when making our booking nobody had contacted us about the problems we would have faced relating to disabilities. Richard bent over backwards to help us and went far beyond the call of duty. Such a pleasant young man who takes his role very seriously and proved to be one of the greatest assets you could possibly wish for at Diamond. I cannot praise Richard enough, he is one of life’s real gentlemen who is totally dedicated to his job.
Would you please be kind enough to let me know if you get to read that which I have written perhaps, if you feel it appropriate you will let Richard know that I have contacted you.
Thank you for reading this letter,
Marjorie
14 July 2009
To everyone at Santa Barbara,
Thank you so very, very much. You helped to make our stay so easy.
Thanks and kind regards,
Rogers Family
13 July 2009
Hello Connie,
This email is to thank you and all the staff at Sahara Sunset for the allocation of RGG1
for our visit last week, it made such a difference to our stay. We really enjoyed our holiday and would like to thank you all.
My Best Regards,
Allen
13 July 2009
Good Morning,
Just wanted to say we arrived home safely last night after a wonderful stop en route to Ely Cathedral and to thank you for our week holiday at your resort.
You really have something to be proud of, the resort was spotless and the accommodation the same. Nothing was too much trouble for any of your employees, the reception, swimming pool attendants, maintenance, cleaning, and entertainment staffs were so kind and helpful.
Take Care of yourself,
Jean
13 July 2009
Dear Miguel,
Just a short note to say thank you to you and your staff for the efficient way you dealt with our problem when we stayed with you recently. A special thank you to Rachael and Janice for their thoughtful words and kindness.
Sadly coming into this world at 24 weeks proved too much for little Ethan and he died on June 30th, but we had him for eight days and will always remember and treasure him in our hearts. Elliott, bless him was a bit stronger and is proving to be a little fighter. He’s three weeks old today, now weighs 2 lbs and opened his eyes a little yesterday for the first time!
He still has a long way to go and I’m sure there will be difficulties to overcome, but each day he gets stronger so we remain hopeful and pray that he’ll continue to fight.
So once again many thanks for all your help.
Regards,
Bernadette and Peter
13 July 2009
Dear Capt. Jones: (William “Terry” Jones)
This is a note of thanks for the exemplary work you and the Maintenance Team did in searching for my lost anniversary ring. My family and I stayed at the Green Springs Vacation Resort in address # 195 in suites 97 G/H from 7/4 through 7/10. I had misplaced my anniversary ring and called to have your team review the G-suite and master bathroom drain systems. You got back to me very quickly noting that the ring was not in the facility.
Per our discussion this morning, I wanted to advise you that I found my wedding ring at home. It had rolled under a large cedar chest in my home. Sorry to have put you all through the trouble. I have enclosed a small token of our appreciation. If you would please get some donuts or bagels for the crew who performed the search, I would much appreciate it.
Thanks again,
Shawn
10 July 2009
Dear Mr. Pearson,
I am writing to inform you of the exceptional service I have received from both Owner Services Manager Breece Torres and Reservation Agent Connie Rosales.
In the fall of 2008, I began researching the purchase of a timeshare at the Lake Tahoe Vacation Resort. I had many questions, called the resort, and was put in contact with both Connie Rosales and Breece Torres. Connie and Breece patiently and thoroughly answered my numerous questions about timeshares, the resort, vacation planning, and the timeshare deposit/exchange process. Connie and Breece's attentiveness and customer service skills played a factor in my decision to purchase at the Lake Tahoe Vacation Resort.
My family's first trip to the Lake Tahoe Vacation Resort, as owners, was the week of July 4, 2009. During this stay, Connie and Breece's assistance was above and beyond our expectations. Both Connie and Breece are shining examples of how someone should perform in the customer service industry. They are excellent representatives of the Lake Tahoe Vacation Resort and Diamond Resorts International®.
Sincerely,
Michael
10 July 2009
Dimitri,
This is just a short note to say a big “thank you” to you and all your staff for making our holiday such an enjoyable one. This is our 3rd visit and each time we have always been made very welcome. Nothing is too much trouble; everyone works so hard – with a smile!
We are sorry that you are not getting the support from guests regarding the activities and meals in the restaurant – they don’t know what they are missing!! We have been very satisfied.
Many, many thanks once again to you and your team. We hope to visit again, perhaps 2010.
Marilyn and David
10 July 2009
Dear Pedro, Paulo, Lisa, Telma, Luis & everyone
Many thanks for looking after us in the past two weeks during our stay at Vilar do Golf.
We really enjoyed our stay and nothing seemed to be too much trouble for you all. Your warm and friendly manner really made an impression with us and hopefully it will not be too long before we will visit again.
Kind regards,
Kenny
09 July 2009
Ms. Schmidt,
I would like to take this opportunity to praise one of your employees, Laura Joiner. Today, Thursday, July 09, 2009, I realized that we left a very important folder at your resort in Branson, MI last week. I called up to your resort and everyone was most helpful. However, I found Laura kindly going above the call of duty to help us get the folder back. She was professional and very willing to do whatever it took to help us. I was very impressed with her attitude and demeanor. I will stay at your resort during my next trip to Branson because of Laura’s professionalism, helpfulness and willingness to do whatever it took to help a customer. I would hope your company has employed more individuals with this character. Please feel free to send this email as far up the ranks as necessary, with the hope that this compliment would make it to your companies’ president.
Sincerely,
Brian
08 July 2009
Just thought I would email you all to say what a lovely time we had at Broome Park.
Everything about the resort was perfect including the staff. We have all been to various resorts in the UK and can honestly say the staff at Broome Park was second to none.
Thank you,
Christine
8 July 2009
Dear Dimitri,
I have been thinking that I should send you some photos of the men and women celebrating the Gebirgsschutzenfest that you kindly invited us to attend when we were at the Alpen Club Schliersee earlier this year. It was a memorable event - a lovely sunny day, beautiful scenery and happy people, and we all enjoyed the parade and the music. We hope that these pictures bring back good memories for you also.
Best wishes,
Stuart and Elaine
7 July 2009
Dear Claire,
You and I spoke earlier this morning, and my wife has also had a chat with you.
We both sincerely thank you for all your help, especially our family as a whole loved Thurnham so much.
We're so glad the ducks were around; they were a source of great enjoyment to the children on their last visit, and they are looking forward to seeing them again!
Once more, we are very grateful and looking forward to seeing you.
Yours sincerely,
Beryl and Rupert
7 July 2009
Dear Ricardo, Sara and Antonella,
Thank you all so very much for kindly sending me the patches. When the pain it particularly bad, they make it just about tolerable. I’ve had another similar episode to the acute spasms in Italy which meant that sadly at the last minute, Mike and I had to cancel walking the Camino de Santiago in northern Spain. I have now had another MRI and await the intervention of a pain consultant. Please be assured, I only wear your patches when I really need to as I do understand they are not for long term use.
You have all been exceptionally kind to us and we would like to offer you our hospitality whenever you come to visit the UK. We say this most sincerely and recognize it may not be for some time, but we will never forget you or your kindness. Please keep our email address safe for this purpose.
With our very best wishes,
Geraldine and Mike
6 July 2009
Hi Phil,
Our friends are back from their stay at our timeshare at Royal Oasis Club. Everything was perfect! From the taxi transfer that you arranged to the sea view apartment! They really enjoyed their stay and said the staff was lovely.
Thank you for being so helpful and making their stay enjoyable.
Kind regards,
Michael and Jackie
06 July 2009
Hi Sylvia
I just wanted to thank you for sorting everything out for us for our holiday last month.
My mum was very, very happy that we were next to the pool and I really think it made the holiday for her. It was difficult for all of us at times as it brought up a lot of memories of my step-dad, but you and your team made everything as good as it could be. The bottle of wine went down well too!
Thank you so much for the extra bed in mine and my husband’s room. This really made things easy for us with our daughter, especially as she was ill for much of the first week and was awake many times in the night.
Also I would like to say how lovely your reception and housekeeping staffs are. Nothing was ever too much trouble and everyone put a lot of effort into helping. I was surprised to see so many of the same people who had worked there last year. I know hospitality is an industry where staff turnover is high, so I think it is a credit to you that you retain so many employees.
We enjoyed our stay so much that we will be back on the 27th December and we can't wait.
Many thanks,
Abi
06 July 2009
Hello Friends!
I just wanted once more to say thank you for the reservation of the beautiful double-room 301 in which we very much enjoyed our stay last week. We are already looking forward to our next stay in the AlpenClub Schliersee.
With friendly greetings,
Ilona
06 July 2009
Hi Phil,
Our friends are now back from their stay at our timeshare at Royal Oasis Club. Everything was perfect! From the taxi transfer that you arranged to the sea view apartment! They really enjoyed their stay and said the staff was lovely.
Thank you for being so helpful and making their stay enjoyable.
Kind regards,
Michael & Jackie
06 July 2009
Hello,
My wife and I recently returned from a week at your resort.
I would like to say that we were very, very pleased with the whole resort and were delighted with our studio apartment. Thank you for helping with a sea view.
All staff was very helpful, courteous, friendly and really helped make our short stay enjoyable.
We hope to return next year to a larger apartment.
Once again thank you,
Dennis
05 July 2009
Bonjour to the reception staff,
I would like to say thank you for making our vacation so memorable. I thank Francois for having advised me to write and ask for a ground floor room as my son who has a degenerative disease finds stairs difficult. We loved apartment 102. Thank you Gipsy for suggesting La Roche Gyon after visiting Giverny, we enjoyed it there. Thanks to Laura for her patience when I tried to speak French the first couple of days. Helene’s recommendation gave us a restaurant with a French ambience which was a welcome change from hearing English spoken everywhere. Her instructions for getting to Calais were good but at Rouen after I had told my husband to keep right he saw a sign for the A13 and kept straight on so we travelled a few miles in the wrong direction. I think he is trying to get me to buy satellite navigation for his birthday. I didn’t have much to do with Aurelie and Sara but they were always pleasant and full of smiles.
I enjoyed Allan’s walk around Cornelles but I’m afraid our ideas about a leisurely stroll are different! I managed the walk across the locks and to the artist’s studio better. My husband particularly enjoyed it as he does some painting. My son enjoyed doing the crosswords every day.
As you can tell, everyone helped make this holiday a happy occasion. I congratulate the manager on his exceptional staff,
Au revoir,
Enfys
04 July 2009
Anne,
Sorry we didn’t get back to you sooner to show you how much we appreciate everything you and your team did for us while at RSBC. It was great to see the lovely staff on reception, not forgetting that lovely lady who sits in that little office.
We really enjoyed Sarah singing one night, we seen her at that musical show that she has last year I am sure she will be enjoyed by a lot of the members if she becomes a regular act.
John is still as daft as a brush and Alan seems to do a good job too. It was strange to see all new bar and restaurant staff, but we got on great with them. Melisa was really nice to us and got on with Barbara really well, not that I spend much time at the bar!
We had our Grandsons (Ollie) christening last Sunday it was a great day. Well Anne, hope to see you all in the near future and a Big Thanks again for being so nice and looking after us.
Please keep in touch when you have a minute or to it is always nice to hear from you, take care and keep up the great work that you do,
All our love,
Barbara & Allan
02 July 2009
Hello,
Just returned to the UK form a nice relaxing holiday and would like to express my thanks for helping to make it a special occasion. The flowers and wine were excellent and the bottle of Cava delivered to our room on Saturday was a wonderful gesture. We would particularly like to thank Deborah Horton, who helped us book a traditional Canarian restaurant in San Miguel which was excellent.
Once again thank you for the special effort.
Regards,
Kevan & Pam
02 July 2009
Hello,
I just wanted to drop a note to say that we had a fantastic stay. We had to leave in a rush as the transfer bus was waiting and I did not get a chance to fill in a comment card as a result.
The receptions staff were amazingly helpful and although there were small niggles about the apartment they were resolved quickly. The apartment itself was great and it would have been nice to see one that had been redecorated for future visits.
We would definitely return to Alcudia in the future and to your hotel although we couldn’t say when as I am returning to work after 12 months maternity leave and we are also building a house at the moment.
Thanks again for a very enjoyable stay which has prepared me for going back to work on Monday.
Kindest regards,
Claire
30 June 2009
Teresa, Jose & Lut,
Muchas gracias for your help last week !! We arrived home safely and went to the hospital yesterday and they have re-plastered the leg and will look again at the Fracture Clinic tomorrow. Thank you for the apartment it was very beautiful; we had a good time. Once again, thank you very much for your help.
Regards,
Steve and Karen
28 June 2009
Dear Alex,
First of all, I apologize for the late letter of gratitude. I had 3 friends at Kenmore Club in April of this year and I can’t praise you and your staff enough. Our weekend was excellent, not only the accommodations (which I was so grateful for). The weather too, did you have a hand at that too? Anyway, very grateful and I look forward to my next weekend there.
Yours sincerely,
Sylvie
26 June 2009
Dear Carmen, Adrian, Luis and Maintenance Staff,
Thank you all so much for your help in making this a great holiday for us. Special thanks for your prompt and very efficient response if we ever had a problem, especially when we couldn’t get out of the apartment!
We always have a lovely time when we stay with you at Cala de Mar and a large part of that has to do with the friendliness and helpfulness of the staff. We look forward to seeing you all again next year.
Best wishes,
Gail, Alex, and Alexander
25 June 2009
Dear Mr Cloobeck,
We are sure you are in receipt of many emails detailing negative issues, but this time we would like to share our positive experience with you.
We are currently on holiday at the Royal Tenerife Country Club in Tenerife, and we have just been for our session with the Diamond reps. Our intention was to use the session to be updated on the processes with the on-line systems, however we decided to upgrade our points collection following discussions with the reps. The reps involved were Dawn Cramp and Mark Smith. During the whole session, Dawn was very informative and helpful, and demonstrated several tips with the on-line system that we were not aware of, which will enhance the use of our points allocation. Mark then assisted in explaining what the options were for us to increase our allocation.
During the whole time, we felt comfortable and were not pressurised whatsoever, and in fact we decided to increase our allocation by a further 5000 points.
We also had the opportunity to meet Simon C., Director of Sales, who again was very helpful, and gave us faith in your whole organisation.
We would both like to express our gratitude for their help, and would like to take this opportunity to point out their good work to you.
Yours sincerely,
Dave and Sue
23 June 2009
We had the pleasure of staying at Cromer May 22-29 in Unit # 18. Unfortunately, my wife had a potential medical problem. We contacted the front desk and got immediate and caring help. There was (quickly) at our door a most helpful gentleman (Jason if I remember correctly). Reception stayed on the line and called the paramedics who then took over. This all occurred after we had arrive at Gatwick after an all night flight and had driven to Cromer_ we were very tired. However, after a trip to the hospital in Norwich, we finally got back at 1AM. The next day, not only did reception call to inquire about my wife's status, but Jason also stopped to also inquire. I am not sure that you received any report about these events- however, please be aware of the super service we received from staff. Thanks to everyone.
From what I have read, you have made considerable progress in raising the standards of the accommodations at Cromer. Certainly our unit was nicely done. Question- we were intrigued with the coffee maker in our unit and would try to purchase one if we knew the brand and model.
All our best from Salt Lake City Utah,
Jim and Joyce
19 June 2009
Dear Mr. De Cicco,
We arrived at the Palazzo Catalani on Sunday, June 14, 2009 and stayed until Saturday, June 20. I want to thank you and your excellent staff for your part in our wonderful stay in Soriano nel Cimino. We traded into Palazzo Catalani through Interval International using our timeshare interest in Paradise Village, Puerto Vallarta, Mexico. We have stayed in many timeshares through trades and we consider our stay at Palazzo Catalani to be one of our best vacation experiences ever. We plan on returning, perhaps some autumn for the hazelnut festival. Paris is the only other timeshare so far to which we would consider returning.
I wanted to say more about our experience than the space on your survey brochure permitted. I’ll attempt to cover some of the points that the survey covers. This may be more than you want to know.
First, we arrived on a Sunday about 1200. We really appreciate it that your staff did not insist that we wait until 1600, which is the official check-in time, to check us in.
Your staff is excellent. Among the names I know are Antonella, Angelo, Gian, Paolo, and Sara. We also very much appreciate the person who helped us with our parking. Room cleaning service was very good and unobtrusive. The room was clean when we arrived and it remained clean.
The directions for getting here by car were excellent – and I consider this a very complicated place to get to. Your staff was knowledgeable and helpful about directions to other places and the facilities within the town. Maps were provided when appropriate.
We stayed in apartment 13. This is a very large apartment, in my opinion. It is was the best equipped kitchen I’ve ever seen in a time share. It was equipped as if it were actually meant to be used. Some of the thoughtful amenities that we really appreciated were storage containers for food, salt and pepper, a cheese grater, the cutting board over the sink, dishwashing liquid, a real dish towel, paper towels, and knives that worked – particularly the large serrated knife for cutting bread. In other resorts where we have stayed, the salt and pepper, dishwashing soap and paper towels are often not provided. Everything was clean and well cared for.
Our apartment is obviously in a very old building (16th century?) in a very old part of town. Someone has done a wonderful job of making this apartment usable to 21st century people. The facilities were very complete, including both a tub and a shower. I will say that we were a bit amused at the size of the towels. They are large in a way that I think of as “American style.” We appreciate that but the traditional, smaller Italian towel would have been fine too. By the way, you have by far the best shaving mirror I’ve seen in Italy yet. The light is over the mirror and it’s bright enough.
As to whether we’d recommend this hotel to friends, that is a complicated thing. For us our stay at your hotel in Soriano was wonderful and I would unhesitatingly recommend it to friends who would like it. But, although I have limited experience with Italian hotels, I would say that staying at the Catalani is a very Italian experience. This might not do for some Americans. For example, some guests might want larger bathrooms, a hotel parking lot, and American-style breakfasts. Soriano would also be problematic for people with limited mobility who cannot walk well and easily up and down hill and stairs. But, for those who like this kind of experience we would whole-heartedly recommend the Palazzo Catalani. We particularly liked the fact that the hotel had a family atmosphere in an Italian town unspoiled by tourism. As far as we could tell, there is not one tourist-oriented shop or fast food restaurant in Soriano, and we like that.
We participated in the Sunday night get-acquainted dinner, the Under the Tuscan Sun tour and cooking lesson, and Friday Night at the Opera.
We appreciated the Sunday night get-acquainted dinner. We got to know many guests whom we would be seeing throughout the week.
We presume that Floriana, who runs the Under the Tuscan Sun tour, is not an employee of the hotel. We found her tour and family fabulous. We would unreservedly recommend this tour. I didn’t think the tour was expensive before we took it but after we took it I came to believe that it was an excellent value. We will take this tour again if it’s available.
Thank you for enabling us to enjoy a wonderful time in Soriano nel Cimino. We look forward to staying at the Palazzo Catalani again some time. Please feel free to pass all or part of this letter on to your superiors if you care to. And please relay our thanks to the staff, both those named in this letter and those whose names we did not learn.
Don & Gabriele
18 June 2009
Hi Catherina,
My son and new bride just got back from St. Marteen. I can’t tell you how much they enjoyed their stay, the beautiful room and accommodations! David said that they received a beautiful gift basket from the management at your resort. We were completely surprised and can’t thank you enough for doing that for them!
David and Arlie loved it so much, we will be taking a vacation next year and will be choosing to stay at your resort.
Thanks again for making their stay so special and something they will never forget.
Sincerely,
Lynn and Ted
17 June 2009
Aloha Steven-
Sandy & I wanted to thank you for meeting us yesterday. We are very pleased with our DR experience, so much so that we purchased additional points. It's really all about the people and you have a great crew working for you in Maui---Ruby at the front desk, the staff in the childcare center, and the fellas who work hard up front and around the property. It's all about the local hospitality, the Aloha spirit, which makes for a great experience.
We also appreciate that as the owner you value the personal touch. Both Sandy and I are in education---community college counselors---and providing personal attention is the name of the game; and in a large part, that is what's missing so much in business, in society, and most importantly, in people's lives today.
Mahalo,
Keith & Sandy
16 June 2009
Dear Mr. Cloobeck,
Just a note of thanks
We have just enjoyed a week at Broome Park and may I say how great the resort was - not because of the accommodation - which was GREAT or the location which was also GREAT but because of the people you are lucky enough to have working there.
We had a small issue with the Lodge and your staff there could not have been more helpful, they attended to the problem in moments and even checked back with me to ensure that things were done to our satisfaction.
In a world where, so often, just good enough will do it is refreshing to see that in your organization this is clearly not the case and you have people who put in the extra effort to ensure that only just right is good enough.
Once again Mr. Cloobeck sincere thanks and kindest regards,
Mike
15 June 2009
Hello Ms. Gross,
I would like to applaud Linda for the excellent service she provided us in making reservations for our customer, Ms. Pilar. Linda was absolutely perfect in the process. She listened to and responded to everything we said. She went the extra distance to help make just the right arrangements for our client and was enthusiastic as well. We are Concierge and Travel Agents for Bank of America. I make a lot of reservations and recognize great customer service when I experience it. It is extremely rare that I would go to these lengths to draft a letter to recognize an employee. I hope she is valued in your organization and I will look forward to further relations with Historic Powhatan and Diamond Resorts Int’l.
Thank you for your attention.
Best Regards,
Marcus
15 June 2009
Dear Ms. Gross,
I am writing you to express our gratitude for the wonderful customer service provided to us by Amy./
Later this week we are travelling to St. Martin and staying at the Flamingo Beach Resort. We are staying with friends that have an RCI timeshare; however, both we and our friends needed extra nights on both sides of the RCI week. She has done everything she can to try to link the rooms which include 3 reservations so we do not have to move.
The thing that I appreciate the most is when she noticed that our friends had multiple reservations for more rooms than were needed. She pointed this out to me to ensure that it was correct to avoid the expense and frustration we would have been faced with upon our arrival assuming the 72 hour cancellation would not have been waived. This would certainly have started our trip off differently than we have been planning on.
I believe she is a valuable employee and is deserving of any type of recognition you can give for an employee that sets the standard for great customer service.
Thank you Amy,
Rick
14 June 2009
Dear staff,
On the 30th of May, my wife and I booked your resort for a week holiday stay. Arriving at reception, we were slightly apprehensive about the terrain; my wife is registered as disabled and is very restricted in her mobility. I explained this to the reception staff and to their great credit a suitable apartment No. 20 was allocated to us. It was superb and the start of a brilliant week.
The information given by reception on many occasions was excellent. All staff members we came into contact with: the garden maintenance men, the ladies who visited the chalets, the lifeguard in the swimming pool were all very friendly, a real credit to the resort. Unfortunately we are no longer members of RCI so we will be unable to return to the resort for another holiday, but we would certainly recommend your resort to anybody. Congratulations on the quality of the resort and please convey our thanks to all the staff for a wonderful week’s holiday.
Yours truly,
Norman and Patricia
11 June 2009
Hi Patrick
We have just returned from a most wonderful holiday at Sahara Sunset Resort in Spain. Thank you for the vouchers our whole family had a great time especially our granddaughters!
Salvatore welcomed us personally and his staff looked after us impeccably and made us feel very special indeed. We joined in with most of the activities within the resort, as you can see.
The Sales personnel recognized me from the DVD so I felt like a celebrity and it broke the ice!
We are busy looking and planning our next trip now.
I used the opportunity of also speaking with Neil, European Sales Manager, as he kept me informed of DIAMOND news etc..
Look FORWARD to having the opportunity of meeting you again sometime.
My very best regards,
Linda Curtis
10 June 2009
Dear Manager,
We just returned from the Daytona Beach Regency after an 8 day stay. Upon our arrival, we were deeply disappointed to find that our balcony was closed due to storm damage. As we had friends with us celebrating their honeymoon, we requested a unit that had a balcony available. Casey, our customer service person took the time to research and actually find a unit we could move to that had an available balcony. Her understanding and GREAT ATTITUDE changed what would have been a disappointing visit into a GREAT visit (our second at this location). Upon departure, Casey was once again invaluable in securing our boarding passes on our flight home. A GREAT VACATION WAS HAD BY ALL. My special thanks to Casey, as she certainly made this vacation very memorable and enjoyable. It's staff like this that makes staying at Diamond Resorts such a treat. Casey certainly went above and beyond to assure our stay was something special.
Thank you very much,
Ed
8 June 2009
Going Morning Salvatore
I just wanted to say a quick thank you and your staff for my wonderful stay at your resort.
Your staffs made me feel so welcome and nothing was ever a problem to them.
I will definitely recommend this Resort and cannot wait to come back again.
Thank you again!!
Vittoria
8 June 2009
Good Morning!
My husband and I, along with our three young grandchildren, stayed at Woodford Bridge last week (31st May - 6th June) in Heron.
The accommodation was the nicest and largest unit we have ever stayed in.
The reception staff was very friendly and very helpful in every way, in our opinion everyone gave 110%, a big thank you to everyone!
Also, would you please pass on our regards to Bridget Jenkins and a big thank you to her also for seeing to all our needs, the care and attention given to us at Woodford Bridge was next to none.
This was our very first visit to Woodford Bridge, and in our opinion, one of the nicest resorts we have visited in Europe! In fact we have booked for next year (June)!
We had a fabulous week or weather, it was gorgeous every day, if you could guarantee that kind of weather, there would be no need to go abroad!
Again, a very big thank you!
Kindest Regards
William and Susan
06 June 2009
Aloha Mr. Cloobeck,
My husband and I are members of your Diamond Resorts Elite Silver group.
In February of this year, we spent a few days at your resort in Orlando, FL. Part of the deal was to go to an hour long presentation. During that time, we added on points to further our vacation and relaxation time. We were told this would be added to our Hawaii collection. We were also led to believe that we could call our sales representative for any questions, concerns, etc. Much to our dismay, he never followed through as promised.
The following month, we were blessed to spend all of March in Maui. My husband, Pete, had just retired after 39 years of service with our federal government. We couldn’t think of a better way to celebrate than to be in Maui!
While staying at the Ka’anapali Beach Club, which is our Maui “home”, we went to visit with our dear friend, Helen Beckner. She is a sales representative there and had helped us purchase our piece of heaven there in 2005. What a great time of reunion we had with her! As we went over our possibilities of expanding our points, we told Helen of our addition points we had bought in Orlando, FL. She brought to our attention that these were not part of our Hawaii collection. We didn’t understand and were quite dumbfounded. Helen brought Jeremy Roberts to talk with us. He apologized profusely that we had been so misled. We were devastated. All our hard earned money was put toward a U.S. collection. That’s when things began to go right for us. After many hours of research which many of your employees there were involved in, we had all our points put into “one bucket” as Helen calls it, with our Hawaii collection. We were also allowed many more opportunities to enhance these points. All of this was done to right a wrong.
That’s all that mattered to every one of your employees we came in contact with in Maui. We asked for no favors, yet their one purpose was to make us happy. All of them displayed the highest ethical and moral standards we had ever experienced in a business transaction.
We can’t thank you or your staff, (our extended family), enough for the treatment we received. There are many people to be commended in your organization. The following names are all the ones that we could gather. They include our beloved Helen Beckner, Tony Kowal Jr., Nathan St. Cyr, Kathy Catugal, Jeremy Robert, James Altman—all willing to stay after hours, sacrifice their time and give us a happy ending in paradise.
We feel assured and we KNOW we made the right decision in choosing Diamond Resorts.
We look forward to many years enjoying the hospitality we find in your organization.
Thank you, Mr. Cloobeck, for making this all possible!
God Bless You!
Roseann and Pete
03 June 2009
I just want to thank you for your amazing support during our recent stay with you. Without you our holiday would have been a complete disaster and all four of us appreciate everything you did to make it enjoyable. You went far beyond the call of duty and did so with such charm and friendliness, never making us feel like the nuisances we undoubtedly were! We can never thank you enough. Richard and I will be writing to Stephen Cloobeck although I will be discrete about the lengths you went to in order to accommodate us.
Please also thank the rest of your staff who were all very helpful. I regret missing Nadia when we made our departure.
Once again, our very sincere thanks to you.
Best wishes.
Marjorie
01 June 2009
Hello Andrew and Louise.
I just wanted to say thank you to you both for your contribution to our enjoying our stay last week. Andrew, please thank your brigade for their part in getting the bar, restaurant and take-away food prepared. To get it out, hot, tasty and nicely presented is the name of the game. Maureen especially appreciated the 'mini' mixed grill you prepared for her on Saturday, particularly given the additional hiatus of the wedding reception upstairs.
Appreciation as well to your front-of-house staff who are at the sharp end of looking after us. Their training has been well done as we found they managed to get just the right balance between friendliness and sociability without becoming over-familiar.
Keep up the good work,
Kind regards
Ian & Maureen
31 May 2009
Dear Reception Staff,
Just to say a big THANK YOU for our super apartment.
It is good to know that individual requests are still acknowledged and fulfilled when possible. We had a brilliant time at your super resort and Rob was able to rest and recuperate in beautiful surroundings.
Many thanks again for your thoughtfulness.
Best wishes
Joy
28 May 2009
Good afternoon John. I wanted to take a minute and tell you how wonderful Maria has been in providing exceptional customer service. I was in need of information and assistance with regards to my timeshare and she has really been outstanding. I don’t believe I have ever been treated so well from anyone that I have never met in person! Thank you so much for everything.
Tanya
26 May 2009
I am writing to let you know about the wonderful time we have spent at Jardins del sol in Lanzarote. This was our first time on the island and Jardins certainly lived up to all expectations. The resort is as pretty as a picture with white villas, cactus and flowering bushes among palm trees.
The accommodation is excellent, very modern, cool with clean lines and colours, giving a lasting impression of peace and relaxation. The additional attention to outside furniture made our holiday experience complete. Additional sun beds at all villas are a brilliant idea and one that needs implementing at all resorts. We spent many an hour quietly reading in the sun on our terrace. As my husband has a problem with walking distances at the moment and needs to rest every other day so the sun beds proved a real bonus. He could still lie out in the sun without having to walk anywhere...a brilliant touch.
An additional pleasure was the friendly smiling face of Christina our cleaner. Her attention to detail kept the place spotless and the wonderful little gifts of flowers and special way of folding the towels just added to the whole experience. She needs commending for her efforts and hard work. She is a gem!
We has a thoroughly pleasant relaxing experience to be recommended to others, well done Diamond for getting it right.
Regards,
Marion and Peter
26 May 2009
Dear Stephen,
Thank you for re-arranging the expiry date of our free week with I. I. we are to take it in October 2009 at Los Amigos Beach Club, Mijas Costa, Malaga, Spain. We have already had a 2 week vacation at Los Amigos this year and were so impressed with the Resort, we booked to go back again this year and the same weeks in 2010.
I contacted Silvia Cardenas ( Resort Manager ) who has been most helpful in arranging for us to have a ground floor 1 bedroom apartment when we go back in October. My wife is disabled and stairs are a problem.
Silvia has also arranged for a hire car at my request for 6 days from a local company.
The staff at this resort is the most helpful ones we have encountered in the last 25 years of holidays in Global, GVC, Sunterra and now Diamond. This is the first time ever that we have booked the same place again after just one visit, immediately after returning home.
This year we had a 3 bedroom apartment, for just 2 of us. The 2 bedroom units are all on the first floor and are therefore unsuitable for my wife as there are quite a lot of stairs to climb to get there. Next May when we return I have asked again for a 3 bedroom apartment in Phase 2, near to reception and the car park.
Interestingly enough, on our return flight we talked to 2 other disabled couples, who had stayed at different resorts, Royal Oasis Club at Benal Beach and Royal Oasis Club at Pueblo Quinta, both were unhappy with some aspects of each resort, one point was no entertainment. We on the other hand couldn't fault the entertainment, or the food, at Las Casitas and all the staff were absolutely great.
We have bought more points this year, on a deal. Our total now stands at 20,000 points.
What a wonderful resort.
Superb holiday,
Kind regards,
John & Pauline
Sun 5/24/2009
Hi,
My family and I have just returned to the U.K. following a holiday at your resort and I felt that I must send a quick thank you for a wonderful experience.
The reception was friendly, the accommodation was excellent and the restaurant food and service were first class.
If all the resorts in your group spent as much effort to look after its guests then I am sure that the club would be an outstanding success and never be short of recommendations to new members.
Once again MANY THANKS and I look forward to joining you again for another memorable holiday.
Kind regards,
Peter
23 May 2009
Hi Isabel
Please convey our sincere thanks to everyone at White Sands Beach Club.
Jan and I spent two most enjoyable weeks with you, all of your colleagues were most helpful, extremely cheerful and welcoming at all times. Our friends, the Speights, are also most complimentary about everyone and we all found Apartment 6/715 excellent for our needs during 15 to 22 May.
Many thanks to you personally for the time you spent responding to my e-mails and sorting out the apartment for our week with the Speights.
Jan and I hope you have a very successful summer.
Kindest regards
Mike
Freitag, 22. Mai 2009
Good afternoon Dimitri,
This is Erwin from Canada.
I have already made my comments about our vacation to Diamond Resorts in Vegas.
This is a personal comment to you and your staff. My Wife has told me over and over again, that this was the best vacation she has ever had. Her only regret being that she didn't do it sooner. She has already made plans to come again next year.
The crown jewel of our 20 day trip to Paradise was the time we spent in Schliersee. There are no words that can describe your Staff, your Resort, and of course "YOU." The closest that I can come is "Fantastic."
Please extend my sincere thanks to all of your Staff for such a fine experience.
And to you I say; Thank yo for all that you have done for us.
Please also forward a special Hello to our Friend, Peppi.
Aufwiedersehen. Danke.
miércoles, 20 de mayo de 2009
Dear Anne
Just a quick thank you for all the help you gave us over the past week when we were unable to return home because of my having to stay over after being admitted to hospital. The flights you arranged for us were perfect, no delays and the pilot made it home 15 minutes earlier than anticipated.
Please pass our thanks on to Ruth and all of the ladies in reception who were so helpful.
We'll be seeing you again in October and the offer of a drink still stands.
Again, many thanks.
Best Wishes, Di & Mick
18 May 2009 20:17
We have just returned from a weekend stay at Thurnham Hall in Lancaster where we had a wonderful break in an outstanding apartment in fabulous surroundings. We could not fault anything and will be recommending this resort to family and friends. On check out we were given your card (BDCARD09) so that we can book direct, we would be grateful if you could keep us informed of any special offers etc in the future.
Kind regards, Helen
Fri 5/15/2009
Mr. Betros,
This note of appreciation follows much too late compared to the professional and highly accommodating service you extended to Amy, M.D. and me during our recent "trip" to Disneyworld while staying at your fine facility. Mr. Betros I cannot thank you enough for extending your extra services - Kudos to your staff as well!
Regards, Cathy and Amy
Thursday, May 14, 2009
Angela,
Brian and I would like to thank you for helping us share the greatest 20th anniversary in St Martin.
If you would remember we emailed awhile back to ask for a nice view of the water at the Flamingo resort and WOW >>>>>> you did good - what a great room, the best in the resort ..... and a view from every side - 5TH FLOOR OVR LOOKING THE WATER.
We so enjoyed the resort and we noticed the updating and work being done - that’s great.
We DID read reviews before we left we were a little nervous -but it was great !!!
I’m one who brings my own pillowcase just because I don’t usually like the fabrics that I lay my head on away from home but you need to know, with the upgrade in your bed-linens, I never took it out of the suitcase.
SO THANKS AGAIN FOR HELPING WITH OUR 20TH ANNIVERSARY - OH AND THE GORGEOUS RING THAT MY HUSBAND PURCHASED WHILE WERE THERE WAS GREAT TOO!!!!!!!
Diane
Tuesday, May 12, 2009
Dear Alexandra,
You are most welcome for the cards...it was our pleasure!
This was our first real experience with using our Marriott Vacation Club, and now you all have set the standard by which all other experiences will be measured!!!
As for our parcels, everything we mailed made it safely and in one piece! (An extra thanks to Jorge for helping us with that experience!) And as for the box we took on the plane, it arrived (albeit delayed on a separate flight!) just fine and we have been enjoying our table ever since!
Best,
Larry and Tony
PS: If, or I should say WHEN, we are back in Spain, we will definitely stay at Pueblo Quinta!
11 May 2009
Had a great time in Kenmore 2 weeks ago for our 3 night stay. All the staff were great. The 2 bed unit was very nice. Thanks
Mike, Phoenix, AZ
11 May 2009
To: Thurnham Hall Resort
Subject: Vacation
Had a great time last week for our 3 night stay. Very impressed with all of the staff and the resort. It was much more than we expected. The place was spectacular!!!!!!!! Little hard to find, but we got the hang of the road pretty easily. Love that sticky toffee pudding. The guy that gave the Thurnham Hall briefing was excellent. We really wished we could have went inside the chapel. Maybe you can add that quick stop to the presentation. Thanks again,
Mike
Phoenix, Arizona
domingo, 10 de mayo de 2009
Hi Alexandra
It was lovely to see you yesterday; we have arrived home safely, but a little tardily as the flight was over an hour late. We have, however arrived, and have managed to remember where we hid our car keys, etc before we left!
Once again Alexandra, thank you so much for all your efforts in once again making us feel at home. It is always a delight to come to [Pueblo] Quinta, as we feel very much as if we are visiting old friends, and our comfort could notbe improved. Please thank, once again, all of your staff in reception for their efficient and speedy responses to any requests for help we might have made. We shall now start thinking about our next proposed visit, which we hope may be in October.
Kindest Regards,
Marie and Brian
10 May 2009
Hi Vilar Do Golf Reception
Just a quick note to say many thanks for all your help during our recent stay. We thoroughly enjoyed ourselves again and villa 99 was terrific.
Best wishes till next time and many thanks again
Malcolm & Daphne
09 May 2009
Dear Sirs,
We would just like to express our sincere thanks and appreciation for the help and support which we received during our stay at the above resort from 18 April 2009 to 7 May 2009. My husband, Stephen, was admitted to the Xanit International Hospital as an emergency where he stayed for 10 days and was quite seriously ill. Your staffs at the reception in Royal Oasis Club La Quinta was second to none - nothing was too much trouble - it was a tremendous boost to both of us to know that help was just a phone call away.
Please pass on our very best regards to all the staff and advise them that Stephen is now recovering rapidly and that we intend to visit the resort again at some time in the future.
Many thanks once again.
Yours sincerely,
Steve and Andrea
09 May 2009
Dear Neli
My husband and l would like to thank you for all the help the kindness and support that you and your staff gave us .you treated us with so much respect that we will never forget.also we were very greatful for the way you allowed us to stay longer in the villa it really did help we arrived home at 4-30 in the morning very tired but we did not mind as we had a great holiday and we were with such wonderful
people to look after us.
lt is always a pleasure to come to Club Del Carmen it is like coming home.so once again Neli thank you l will always remember the kindness that you showed us you make people feel so special.speak to you soon.
Love From Phyllis
09 May 2009
To: McGowan, Ruth
Subject: Our fantastic holiday
Hi Ruth
Just like to say a big thank you to you all for a nice holiday this year. We had a really good time.
A couple of hiccups, but otherwise really enjoyable. It was lovely to see chieck (can’t remember how to spell his name) he looked really well.
The games were good and I did enjoy the daily quiz. It was better when our Karen was there though, she knew more than me!
Alan is very nice and got on with everyone, and so did Michael. (yer man!) He did make us laugh.
As usual John excelled himself.
Not too keen on the concierge, I would rather have spoken to reception staff on the couple of occasions we had to talk to the concierge lady.
As usual, all reception staff were very friendly and knowledgeable.
Please thank them all from us.
Room 108 was actually very nice I did request it for next year with Monica. So hopefully it will be available. It seemed to be in the right position for the sun and plenty of room to move around.
Thank you once again for sorting the bus (via express). Please could you do the same for next year, but I will email you nearer the time.
Hopefully, all 4 of us will be with you. And we should all be on the same flight.
Thanks once again Ruth for a really lovely time. The holiday went too quick. Back to work on Monday. Just finished the final washing machine load.
By the way, the sun loungers were really good and comfortable.
Lots of Love
Pam, Dave and Karen (Nikki in spirit if not in body this year)
8 May 2009
Hotel Palazzo Catalani in Soriano is very nice... special recognition to the staff and extra praise to Angelo for his help on my travel plans.
Sandy R. via Twitter.com
Donnerstag, 7. Mai 2009
Dear Dimitri,
We wanted to say a huge thank you for making our family celebration week such a success! You couldn't have done more for us and we really appreciate everything you laid on. We will not forget the celebrations for our 60th birthdays and neither will all the family!!! They loved Schliersee, the resort , the area of Germany, the food, the music and of course the people and the friendly welcome from you all!!
We will be back and not before too long we hope - Adrian has a dream of renting an apartment in the area for a few months to use as a base, learning to speak German and exploring within Germany and Europe from there.
Anyway, many, many thanks and very best wishes to you, your wife and all the resort staff from us all -
Adrian,Sue, Freda,Sarah,Gary and Oliver, Rob, Michelle,Ruby and Archie, Debbie and Andy,Kate,Vikki and Iain.
06 May 2009
We have just arrived back from our holiday at White Sands Country Club which was excellent. We would like to nominate RACHEL the receptionist there for Employee of the month, she was excellent and went out of her way to ensure everything was fine. All the other staff were good.
Robert & Christina
04 May 2009
Hello Judy & Michael, Just wanted to let you both know, Earl & I had a successful trip on the train from Birmington to Lancaster, we even got brave enough to use the bus service a couple of times and super brave and took the train from Lancaster to Edinburgh for a day trip. I you see Tom the taxi man, tell him we found the Wetherspoon pubs in several cities and enjoyed the lunches. We really enjoyed our time at the Park.
Thank you for your help. Evelyn & Earl
Sun May 03 19:29:50 2009
Dear Mr. Cloodbeck,
I am certain you remember me from my last e mail that you so expertly had handled by Brian and made me a happy Diamond Resort owner, again. I just spent 5 days 4 nights in The Polynesian Isles Resort I in Orlando Florida. What a paradise. Clean, beautifully maintained and really with great people. Jessica, Sharon , Leema, Francia and all the ladies were exceptional. Mark Floyd is a manager that you should have in all your resorts. He is just wonderful and so easy to get along with. He did'nt make a big deal out of a small request and we really appreciated it.
Please, please see to it that they receive this response. In addition, I did attend another 90 min. talk. I did receive answers to a lot of my questions from John Pearce. He is a great young man with excellent potential. I really enjoyed the talk this time. I did not buy any additional points because the situation at our hospital is very scary and money, as you know, is tight. But I am working on it. I am telling EVERYONE Diamond Resorts is the timeshare way to go.
As a person who complains when necessary, I believe in complimenting equally so when warranted.
You are doing an exceptional job and I can see the difference in the general vibe to please this time. I hope it gets better.
With much appreciation,
Angela
30 April 2009
Dear Clominda, Staff
Thank you for a wonderful holiday and a super apartment. Our family and friends all had a great time. Thanks also to Sharon for Friday night and wish her lots of luck in her new venture.
Hopefully we may see you all later in the year.
Best wishes,
Jan & Terry
30 April 2009
Dear Wychnor Staff,
Please find enclosed. The key for Grove Lodge 25. I am so sorry that I left without handing it back. I hope this has not caused too much inconvenience. May I take this opportunity to thank all the staff and to say that we had such a wonderful time during our stay at Wychnor.
Many thanks, kind regards,
Anne
30 April 2009
To Barbara, Natasha, & Sylva,
Just a quick time to thank everybody at the resort. Have missed you all from the time we left. First day back (YUK!) raining. Still hope to see you all soon.
Thanks again. Love you all loads,
Elinor xxx
29 April 2009
To Staff & Corp,
You have done a wonderful job this week for our stay. You each one added your own touch to our stay. Thanks you so very much. We have my 86 year old Auntie Nell who doesn’t go too fast and everyone had patience with her. I thank you all for the help with making it easier. Jarred, Maureen and Dorin all should have a raise. They were experienced professionals who cater to your clients. They made our stay wonderful. They should be sent to our resort to teach them how to be as friendly and professional. Again they were great and I will tell my friends & family how great that we were treated.
Thanks again, Rado and Dawn
29 April 2009
Dear all members of staff Los Amigo,
A big thank you for all help and assistance you gave me and my family during my fathers stay at Hospital Costa del Sol. Your quick reactions when he first collapsed and allowing us to stay during the whole time, has made us feel as safe as possible.
Thank you again,
Wendy
Wednesday, April 29, 2009
Hi Diego
I just wanted to thank you for arranging the accommodation and services on site for us to accord with our requests as far as was possible and especially to suit our early arrival.
We enjoyed our stay very much and will return again in the future.
regards
Eklas and Jackie
26 April 2009
Hi Maizy and friends.
It has taken a long time to get back to you and thank you again for your kindness and hospitality during our holiday at the resort, we think all of you are great people and you made our stay a very happy one and you helped us above your call of duty i.e. (the walking stick saga) so commend you for the CDM. (Cadbury dairy milk). We hope you are doing well with your Spanish lessons Maizy and have not started to learn the swear words, lol. (Laugh out loud). We would also say a special hello to Magnolia, the lady of many hats, have you heard the expression? if not I can explain. We look forward to another holiday at the resort and hope to meet you all again but don't know when yet.
Our best to all of you, ooxx.
Pete and Margaret.
Friday, April 24, 2009
I feel the need to express my satisfaction with the employees I encountered during my two-week stay. There was ALWAYS a smile, and the most helpful attitudes I have seen at the resort over the eight years.
Mario and Rosemarie - these two I saw the most and they are truly the best!! :))
Also, Glenny assisted me a few times and, ALWAYS helpful, kind and considerate. I was assisted by Germaine one evening and he was most helpful!
Also, KUDOs to 'Diana Esdaille' (I am assuming)? Who assisted Mario and Rosemarie the first day I arrived with my friends. She worked it out to get the first floor room in the area I requested for the two week period so we did not have to 'move' again!. . . VERY, VERY much appreciative of her and her willingness to provide and fulfill my request!!
ALSO, I must add, the 'cleaning staff' ladies were sweet as could be. . . I enjoyed the smiles and greetings everyday!
I commend Royal Palm for the excellent treatment we received. I have heard/read many negative comments regarding staff, etc. and I will definitely try to offset that reputation! First time for this group of friends I brought and they were most impressed with the Royal Palm, staff, etc!!
So, if you would, please acknowledge these people and commend them for a job well done!!!
(Also, the two guys (not for sure of their names) that stand in the lobby/taxi/lug suitcases, etc. are always a pleasure to see everyday)
Anyway, thanks for listening . . .my heart and 2nd home is my Royal Palm, WITHOUT a doubt!!
Have a beautiful weekend on the island! :)
Mitzi
April 23, 2009
Diamond Resorts
Scottsdale Links Resort
Dear Ryan,
My name is Heather Cash, and I am an owner with Diamond Resorts. On two occasions within the last 2 months, my family and I have had the opportunity to stay at the Scottsdale Links Resort. On both occasions, Josh M. (Makoua sp?) worked with us to make sure our accommodations met our needs and expectations. Josh provided such excellent customer service during both stays that I felt compelled to write a letter acknowledge him.
I have a 4-year-old son with autism, and the purpose of our trip was for medical treatment for our son. It is very important to my family to make these trips as pleasant as possible for him; we do our best to turn what could be a negative experience into a positive one. Josh M. absolutely made this happen! He went out of his way to make sure our accommodations were perfect. He was extremely courteous and friendly, and we always knew we could depend on him to help take care of our needs. Rather than having a memory of an unpleasant visit to Arizona for medical purposes, my son has memories of an enjoyable; fun filled family vacation at what he now refers to as “Arizona House”. He can’t wait to go back! As an owner with Diamond Resorts, this confirms my decision to be a part of this time share organization.
Thank you, Josh! We look forward to seeing you again in the not so distant future!
11 April 2009
Dear Elisabete,
From myself and my wife we would like to thank all your staff for a lovely weeks holiday, we so look forward to our week with you all at Algarve. Easter 2010 seems a long way away, when we will see you all again.
We were blessed with the glorious weather we have had for the last week.
Thank you once again.
Carol
10 April 2009
Hello Alexandra,
Just to let you know we arrived home safely Wednesday evening. Also to thank you and your staff for a very good holiday. We are already looking forward to next year! Further to thank you for booking our stay with you in 2010 and for the use of the same apartment. Best wishes and a happy Easter.
Carol and Barry
07 April 2009
To all at Santa Barbara.
We stayed at Santa Barbara from 29th March to 4th April, and had a wonderful time as always. Thanks especially to Henri Anton for his invaluable assistance with our request to move apartments, and with replacing our stolen towels. Also the restaurant is now much improved, now that "Little Italy" is involved. Special mention also to Marco "Mr. Music", his entertainment is really lovely. Lovely to meet you Marco. Finally the staff that always require a special mention are all the housekeeping staff. The levels of cleaning in the apartments are second to none and you are a credit to Diamond Resorts and Santa Barbara.
We hope to see you again in the future, many thanks and best wishes from,
Dawn and David
4 April 2009
Dear Helen/Jeanine.
Had a very good journey back to England.! But now we have unpacked the suitcases, I thought I would just send a THANK YOU for the welcome we get each time we visit "our home" in Majorca.! We have a reservation for Nov. 7-14. (Jeanine has found it on the system), but I think it will be our eldest son Richard and his wife Claudia that will use it.! (Possibly Carol & me as well....don't know yet!) Anyway...despite the awfull weather, we did enjoy our stay last week...Many thanks again...
Paul & Carol
2 April 2009
Dimitrios,
Want to thank you and your fine staff for making our vacation in Schliersee such a memorable one. We had a great time and really enjoyed ourselves. I have attached a few pictures that may be of interest to you. Thanks again for all you and your staff did for us.
Tony & Beverly
30 March 2009
I just wanted to write and thank you for a great week. It is always a pleasure to come to the Alpine because we are looked after so well. A special mention for all the Reception Staff, Christine and the Restaurant staff. Everyone is exceptionally friendly and helpful.
We look forward to returning next year.
Kind regards
Tirion
27 March 2009
We returned last Friday from our break at Royal Sunset. Again we had a great time. Once again we would like to thank all the staff for their welcome and friendliness. The cleanliness is superb as always. Thank you and we can't wait till next March.
Yours Sincerely, Pat and Yvonne
27 March 2009
To Sylvia and all the staff,
Thank you very much for all the help and friendship during our stay at Los Amigos. We hope to be back at the beginning of 2010 per our usual break.
Best wishes to all staff and yourself.
Ken & Sheila
26 March 2009
Sir, After this our third visit to the Royal Tenerife G&C club we think it is time to tell you all in the Big House how good it is, and how wonderful the staff treated us. The manager, Dragana. J., asst, Eva, and all the reception deserve some sort of recognition!
Your happy members Dan & Doreen
24 March 2009
Carlos,
We have now returned safely to our home. Our stay with you at the Vila do Golf was most enjoyable, we were pleased to be with staying with you again. May we particularly thank you for your help during our stay. Our regards and best wishes to you and all your colleagues, we look forward to being with you again in the not-too-distant future.
Medwin and Molly
24 March 2009
We have just returned from our week at Cala de Mar and we want to congratulate everybody involved with the resort. Our special thanks go to Carmen Lorenzo for meeting our wishes and looking after us very well. The weather helped, of course, but we were very impressed with the overall standard of the accommodation and the surroundings. This was our first visit but will almost certainly not be our last!
Thank you all once again.
Len and Mary
24 March 2009
Just a line to let you know again how much we enjoy our stay with you all at R.S.B.C. We are amazed how you all manage to keep the place looking so well after 20 years of use. It was nice to see the friendly faces on reception again, the new refurbished apartments are very nice looking forward to using one in the future but 222 was ace with the morning sun. The boy's certainly livened the place up for five days, good job they just missed the three girls.
Looking forward to seeing you all next year
Sue and Geoff
23 March 2009
Thank you. We had a lovely time at Santa Barbara. Everyone was kind and helpful. We were very pleased with our apartment. We wish you the best.
Mary
22 March 2009
Dear Mariano,
Just a little note from us to thank you for your kindness. Thank you so much for your happy smiles and for the way you looked after our apartment.
Norma & Ron
22 March 2009
To Customer Service Manager
We have just returned from another happy holiday at the R.T.C.C. where the manager Dragana Jovanovic, assistant manager Eve Bascones and their team of receptionists, maintenance staff and the ladies like Dorra who looked after the apartments are like one happy and friendly family.
So would you pass on to the manager Dragana Jovanovic and the rest of her team our heartfelt thanks for allowing us for just two weeks to feel part of their happy family.
Margaret & Don
22 March 2009
Dear Mariano,
Just a little note from us to thank you for your kindness. Thank you so much for your happy smiles and for the way you looked after our apartment.
Norma & Ron
21 March 2009
Dear Anne,
Just a quick note in appreciation to you and for your excellent staff in making our family holiday this year an exceptionally good one.
In today’s world to be welcomed with by a smiling face is getting rarer. However every staff member either my wife, brother or myself had dealings with no matter how significant our needs were was dealt with in such a professional, courteous and pleasant manner it was a credit to you. Thank you and also to them.
Everyone from the hard working cleaners, the pool attendant, the entertainment and bar staff and not forgetting the very helpful receptionists made our stay one to remember.
Once again the resort is a credit to you and thank you to one and all and we are really looking forward to our return with you at RSBC March 2010.
PS One lady I felt needed a special thank you and that was the lady that telephoned me in the UK prior to our holiday. She even found 5 to 10 minutes outside the resort whilst on her lunch break to chat and what more need I say. (I think her name was Karen but unfortunately my memory for names is shocking, but please if you can direct our comments to her I would be most appreciative.)
Gratefully yours,
Andy and Judith – Members for many years and this is the first time I have felt the need to write in this way.
18 March 2009
Dear Mr. Cloobeck,
Having last September stayed at the RSBC in Tenerife and having received what I consider to be totally unacceptable and shoddy treatment from senior management at the resort, my wife and I anticipated at planned stay at Santa Barbara this month with some trepidation.
I am pleased to be able to say to you that this resort is at a totally different level to RSBC. I can truthfully say that in all our years as members we have not had such a relaxing and enjoyable holiday as that we have just returned from.
I had e-mailed the resort prior to arrival and requested if possible specific facilities, we were delighted to find all our requests fulfilled beyond our expectations.
The staff at SB are all willing to assist members in anyway what so ever. Questions were answered, problems resolved so quickly one did not realize there was a problem in the
first place.
The pool bar and resort restaurant were superb and cannot be praised sufficiently.
I would like you to be aware of the high standard of the SB resort and to accept our thanks on their behalf for restoring our confidence in THE Club.
Michael
Tue Mar 17,2009
Dear Mr. Brown:
My husband and I recently returned to North Dakota after spending a month at your resort. We wanted you and your staff to know how much we enjoyed our vacation. Every member of your staff we came in contact with went out of his/her way to make sure that we had what we needed to enjoy our visit. We also appreciated the fact that you made arrangements which allowed us to stay in the same unit without moving during the stay. I know Jonathan was also involved in making this possible. Thank you.
At first we were a bit disappointed to learn that the pool would be renovated during our stay, but once again arrangements had been made that more than made up for the disruption.
Thank you to Eric, Ashley, and all the others who made this such a special time along with Lezlie Schmitt of your sales department. We have visited several other vacation resorts, but none of the others begin to compare to yours. It isn't the fancy surroundings that necessarily make the best vacations. It is the friendly faces and greetings that make us want to return. We look forward to seeing you again next year.
Sincerely,
Edwara (Jim) and Sherry
Fri Mar 13,2009
Hi Stine,
I must say that our stay with you last year was delightful, we all had a wonderful time and the help you personally gave me in organising the extra night at the all inclusive hotel up the hill made the holiday all the better, thanks very much for everything you did for us. We do like to experience as many resorts as we can so it may be a couple of years before we come back again but Jardines Del Sol Resort is very high on the list for a quick return.
Kind regards,
Steve
10 March 2009
Dear Wychnor Park Staff,
Allan and I just returned home and we’d like to THANKYOU for making our stay with you last week so enjoyable. We really had a wonderful time. Especially, we thank Michael who is an amazing guide! How he can remember all those facts!
Also, Clorinda for helping me with your internet machine! I really suggest that you get Wireless!
Once again, thank you, thank you. We hope to return at some future time… perhaps even as a Diamond member. I wish now we had sat in on “the talk”.
Sincerely,
Debra & Allan
Monday, March 9, 2009
Hi Jeff,
You may remember Jane & I as UK members of DRI US. Despite well documented issues with the old Sunterra
administration we now own 34,000 annual points in DRI.
We, as many other members, were somewhat taken aback with the hike in maintenance fees for '09.
However...............
We have just returned from a week at SBGOC in Tenerife, and would like to record our very positive
observations on the way in which the level of provision at this resort has progressed since our last
visit (Dec '07). The property in general was much "sharper", in terms of:
Cleanliness - Appearance & helpfulness of all categories of staff, particularly Pablo on reception, for
who nothing was too much trouble! (on a slightly negative note, I was the only guest in the gym one day,
when a member of staff - who I later discovered was the resort manager - walked in and completely ignored
me! Which is not the level of customer service we are used to from DRI resort managers!!)
Improvements in progress - refurbished units (we had one!), maintenance of gardens/shrubbery, sunbeds
& pool towels (have you thought of offerring a free trade-in to members with old Sunterra towels, of which
there were many in evidence, and I'm aware that the Chairman wants to rid the world of "the swirly
thing"!!)
Jane has a reservation to return to SBGOC with her Mother in June, and is now looking forward to the
trip even more, prior to our annual 3 week visit to the USA in July/August (we used our additional points
to do the Presidential suite at DBR Florida!!)
Whilst we could obviously do without the increase in fees, it does seem fairly apparent that members
are seeing an investment in resorts in return. We are also very impressed with and interested in, the
acquisition of properties in new locations - Australia, China and Asia, which immediately increases our
travel potential.
I suppose our only concern, is that if fees continue to rise at the same rate on an annual basis, the
cost will eventually become prohibitive, but I suspect the organization cannot afford to let this happen
(no doubt we have all read the comments on the various web-based forums).
In conclusion, I trust these observations will be taken in the spirit they are meant (if you are interested,
I still have observations about the lack of synergy between DRI US & Europe!). I am aware that DRI has
received some bad press recently with regards to costs, however, Jane and I are at present, looking at the
"bigger picture" and hope we are right in feeling that "The Cloobeck era" has a very positive feel to it,
and at the end of the day, you only get what you pay for!!
Best wishes,
Lee Stephens
March 2009
Dear Ms Doris Moessinger,
My husband and me were pleased to have the chance to spend a few lovely days in February from 10th to 14th at your splendid Alpine Apartment Hotel. We found the area and the skiing facilities so great as well, that we decided to go back again next year. We hope that with the help of Interval International we will be able to do so. We are thinking of exploiting our exchange system.
We were told that a bigger unit (for 6 people) cannot be a problem either. Do you think you have vacancies for 2010 March? We would prefer a 3-double-beds apartment.
All the best and thank you again for your helpful and kind staff (especially for György in the restaurant :)
Edit & Zsolt
Feb 26 03:23:07 2009
A big CIAO to you All from Italy.
Hello We have just returned from Italy and a four night stay at the Palazzo Catalani From time to time,
we have felt the nee to be critical of resorts, this time, we feel the need to register our compliments,
particularly Antonella and Sara on reception and the restaurant team. It probably goes without saying that
the accommodation was first class too.
Edward & Gail S.
Thursday, February 26, 2009 12:17 PM
Great Stay
John, I am sorry that I did not get to meet you on our recent stay at Grand Beach. When I was in the lobby,
I looked for you, but knowing how busy you must be, I did not ask for you personally. But I wanted to tell
you how much we enjoyed our stay. Your staff was very congenial and helpful and the amenities of the resort
were wonderful. The addition of two computers in the lobby is wonderful, and helped me keep up to date on
my e-mail.
I especially wanted to commend Marg at our check in. She was most helpful, and was able to accommodate
our request to hold our luggage, as we were not checking in until much later that day. Her helpfulness saved
us from a big headache that we had never considered. Please pass onto Marg the thanks from the L. family.
We hope to return to Grand Beach next year. My dream is to purchase a unit at your resort, but in these
tough economic times, I don’t know if that will happen.
Best wishes for the continued success of your resort as well as your personal professional success.
Tom L.
mardi 24 février 2009 12:53
Passport Problems!!
Dear All,
Dr. Miller and I would like to thank you very much for your prompt help in solving our problem yesterday
and arranging for Mr. Miller's bellybag including passport to be delivered to us at Nice Airport. I don't
know who was on duty at that time but thank you so much for your help. We were rather upset as you can
imagine and our mobile phones did not work to phone you ourselves. The airport information office was very
helpful in making the phone call for us. However, you saved the day for us and went above and beyond the
call of duty.
We really enjoyed our visit to Mougins and look forward to seeing you all again soon.
Sincerely,
Dr. & Mrs. Miller
February 22, 2009 6:57 PM
Hi John,
Sorry this email is way overdue!
We just want to say THANK YOU for all that you did for us with our issue with week 5 unit 7114. We can't
thank you enough for helping us. We learned a lot with the Timeshare 101 !! and now I do believe we know
what not to do!!
We absolute love coming to St. Maarten and look forward to it every year!
I doubt if you will be at the Flamingo come January 2010 ...I know you need to get home to your wonderful
family! in Florida... but by chance you are there it will be good to see you again!
Thank you so much for everything you did for us. We really appreciated your help.
Have a great rest of the year!
Ed and Paula H.
February 21, 2009 7:31 AM
Re: Your stay at club del carmen
Lorraine,
Thank you very much for checking this out and amending.
Please pass on our thanks to all at reception, you and your staff were excellent throughout our stay, and
afterwards!
Also a very special thankyou for finding my wife's watch that was indavertantly left in the safe. It is not
a very expensive watch but has sentimental value our your response to our rather panicked phone call when we
returned home was very much appreciated.
Regards
Paul and Ann Marie W.
16 February 2009
Dear Ms T.,
Re: Sarah R; outstanding service
I just wanted to drop a line to express sincere thanks for the outstanding service and attention to detail
that Sarah provided during my recent visit.
I believe that Sarah is actually the Receptionist for the Hall, but on this occasion she was 'Acting' Duty
Manager. Praise must be given for her outstanding professionalism and enthusiasm; she is a credit to the
company.
Kind regards,
John L.
February 14, 2009
To whom it may concern.
Please may I bring to your attention - employee Allana, employed by Tenerife Sunset Bay.
This young lady is a credit to your company - pleasantly, efficiently and professionally - she dealt with
our problem. In modern language - "She went the extra mile." We therefore feel that this should be brought
to your notice.
Joan & Frank T.
February 12, 2009
The Best Customer Service from Mirian C.
Dear Ms. Gross,
I am contacting you to let you know what a wonderful employee you have in Mirian C., Reservations Counselor
at the Grand Beach Resort in Orlando! After getting the "runaround" from Diamond Resorts corporate, no answer
to emails sent, messages I have left, Mirian resolved the issue that I had. Mirian resolved the issue of my
credit of $250 toward my 2009 maintenance fees for attending an update back in October of 2008 at the Grand
Beach Resort in Orlando. My account now has a zero balance thanks to her diligence in getting to the bottom
of the issue and making the right contacts to resolve. She did not pass me off and followed through! This has
been the best customer service I have received from Diamond Resorts. Please note her stellar performance as a
professional and loyal employee.
Best Regards,
Nancy R
13 January 2009 14:59
Hello to all,
My husband and myself returned home on Saturday evening after spending another very enjoyable holiday at La
Quinta. (only downside was the weather - but I understand much better in Spain than the UK).
We would like to thank ALL staff for making our stay very pleasant and comfortable. Nothing was too much
for trouble for the reception staff in particular. Two family members joined us for one week, they also
enjoyed their stay and pass on their thanks. We all spent a very enjoyable New Years Eve in the clubhouse
thanks to Howard, Debra and their staff.
Many thanks again, and we hope to return soon.
Best wishes to all for 2009.
Dulcie L.
Wednesday 7 January 2009 16:17
Before I deleted this email I wanted to say thank you for making our stay at Palazzo Catalani so enjoyable.
Not only does Palazzon Catalani provide beautiful accomodation but our stay was made especially memorable
thanks to the friendly and helpful staff on reception.
Thank you so much.
We hope to stay with you again sometime.
Kindest regards,
Kathryn S
Wednesday, January 07, 2009 7:30 PM
RE: lost items
Dear Sir/Madam,
I just want to take a minute to commend your staff at your resort. We had a very pleasant stay there in
Gatlinburg. Your resort is very nice and you could certainly notice that your employees take pride in their
job and resort. We were met by your great staff, who took the time to assist me and my family on several
issues. They were always there to answer questions. Every time we were around your front office we were
greeted with a smile and a cheery person ready to tackle the world for us. That goes a long way these days
in the world that we live in.
A couple of examples of the excellent service we received:
There were a couple of ladies who worked the day shift there that took the time to search out area
Orthodontic clinics in an attempt to help us remedy a problem that my wife and I created when we had left
home without some necessary equipment for my son's braces.
Your p.m. staff workers were supreme as well. Shawn made us feel welcome with his cheery optimist attitude.
He gave my son and I some great advice on the local ski areas as my son was a first time skier and we needed
the help. His demeanor and customer service is excellent. This was our second year coming to your resort
and I can remember him as well from the previous year.
In a word....Your resort rates "EXCELLENT" in amenities and customer service!
Please tell your staff there, "Thank You" for their great customer service they provided to my family
during our break.
Sincerely,
Dan B.
06 January 2009 16:50
Dear Louisa,
Just back to work after a great week away at Wychnor and thought I would write to say thanks for all your
help before our arrival with the New years Eve festivities booking.
We had a great time during our visit, so thanks to you and all your colleagues for a very enjoyable
stay.
Best wishes,
Mark
05 January 2009 21:46
Dear Phil and everyone on staff at the Royal Oasis Club:
Thanks a lot for making it possible for us to have a fantastic stay in Andalucia last week. We appreciate
your helpfulness!
Sincerely,
Pat M. and M X.
Northville, Michigan, USA
Mon Jan 05 20:09:24 2009
My wife and I, together with two old friends spent the week of New Year with you at the Cromer Country Club
celebrating our ruby wedding anniversary.
We are members, our friends are not - however, they have accompanied us to several of the British resorts.
We have also visited resorts in the Canary Islands, the Balearic Islands and mainland Spain.
We usually holiday in the quieter periods because we prefer it that way.
Having given you a very brief resume of our collective experience concerning holidays with (successively)
GVC, Sunterra and Diamond resorts and though we completed the usual 'end of stay' pro-forma, we are pleased
to give you a slightly more in-depth view of Cromer Country Club as a resort.
There is nothing strange in the fact that we all felt the same way about the entire week; every individual
experience was brought to the table and discussed - so if you will forgive us, we will continue as if with one
voice.
It would be extremely unfair to single out any member of staff for special mention with regard to manner,
attitude, willingness, helpfulness or any other inter-personal skill - since every member of staff that we
met or had cause to speak to, behaved and performed their various roles impeccably.
The entire staff were so friendly and obliging, without any trace of stiffness or the usual formality that
normally goes with efficiency. We all felt that we were 'special' and that we had been treated that way
whenever we had cause to ask questions or seek a service; what's more, it was all totally natural - not
forced or feigned. The resort is very fortunate indeed to have assembled and be able to maintain such
a team.
The whole experience was one of sheer brilliance.
The whole site and the facilities - such as we were able to experience in the terribly cold weather -
was well maintained, very tidy and generally very well cleaned. We are well aware that the site is undergoing
a rolling refurbishment and have made reasonable allowance for that in our assessment; we still feel that
we have not been overgenerous in our praise. Members of staff who could have simply stood or sat waiting
for something to do, were observed clearing, polishing, tidying and generally making their work-place or
facility more appealing to us, the visitors.
We are also aware that the Amber restaurant is a franchise and as such not truly a resort responsibility,
however, we also thoroughly endorse the quality of the food and the excellence of the staff for exactly the
same reasons as the rest of the resort - they entertained us Royally.
The collective pride in the resort is a palpable thing and very rare indeed in these days where selfishness
is the norm.
That pride is something that we feel should be rewarded and as such, the reward we would like to give to
all is the knowledge that we consider Cromer Country Club worthy of being the bench-mark against which
other resorts should be measured.
The resorts we have visited at other times have been very good indeed but still fall short of your
overall performance.
In todays' climate of whingeing and baseless carping, when an individual or a group of people provide a
service of such quality that it stands out from the rest, we believe that such people should be made aware
of the beneficial effect on the lives of others - that is the reason for this e-mail. We would also be
obliged if you would be kind enough to bring this e-mail to the attention of Mr. Paveley in what we
believe to be his capacity as Chairman of the Management Committee, since we have been told how hard
he works in the interests of the members and all who use the resort - indeed how much pride he too has in
the resort itself.
Thank you all for your contribution to a marvellous and very memorable holiday.
Fred & Margaret D.
04 January 2009 19:53
Hi
Just a quick note to say thank you for the great holiday. As usual your staff were great house keeping,
maintenance the lot all who made the holiday a pleasure.
Hope to manage a holiday in the summer but if we don't c u at christmas.
The Knowlands
02 January 2009 17:21
Hello from the Martin Family, we stayed at Club Del Carmen from 25th December to 1st January 2009,
and just had to tell you how much we enjoyed our recent holiday.
All of your staff are very friendly and welcoming.
Special mention to Victoria our housekeeping lady from Villa 5, also special thanks to Mandy on reception
who arranged our up-grade from Apartment 2E to Villa 5.
The resort is run and managed very well and nothing is too much trouble for the staff.
Very much enjoyed our holiday and look forward to our return on 18th July this year, see you all again
then.
Best wishes to all Club Del Carmen staff.
Happy new year.
Monday, December 22, 2008 9:02 AM
To all at Sunset View Club
Ivan and I would like to wish to you all a very Merry Christmas and Good Health for the new year ahead. We
had an enjoyable stay at Sunset View from 5-12 December. The weather was a bit disappointing but the
refurbished apartment we had made up for it. You're all first class staff and we really appreciate that. We
had hoped to return in August 2009 but there does not seem to be any apartments available. Any way till we meet
again please all take care.
Kind Regards
Carol
Wednesday, December 17, 2008 11:13 AM
Hi Michael,
This email is to let you all know about the excellent customer service that Elise provided me. I stayed
at the Villa Mirage with my Mother and Sister. We checked in on 11-29-08 and checked out on 12-2-08. We
were in room 129P. I had forgot and left my cell phone charger in the room. I had it plugged into the outlet
under a table between the couch and the bed. I think that the cord had fallen on the floor. Anyway I
discovered what happened on Saturday 12-06. I called and was transferred to someone in house keeping.
I explained what happened she checked and did not have it in lost and found. I asked her if she could
check in the room. She told me that she would call me back. She never called me back. So I called back
on Monday and spoke with one of the guys in the office, and explained everything. The room was occupied,
and he told me that the couple were sleeping. He told me that he would call me back. So I called back
Monday night and spoke with Elise, and again I explained what happened. She told me that she would call
me back. She did call me I believe with in about 45 minutes and she had found my charger. She told me
that it would be sent out the next day. I think that I received it on Monday 12-15. I really appreciate
the service that Elise provided. She did go above and beyond. Please tell Elise thanks from the twins with
the bikes.
Thank you,
Caroline
Sun Dec 14 10:01:33 2008
I am new to this venue, old to the world of communication via post and a good sincere greeting. I rummaged
through time share even when the scurrilous continued to wreak havoc on the industry. I've owned GVC, Sunterra
and now Diamond. In my 18 years of ownership, THANK goodness for this Diamond company. Their sensitivity to my
needs (old and bit difficult to get around) have been listened to. The caliber of peoples working in the
resorts I have personally found to be brilliant and the sheer comfort Bea and I have found has been both
consistent and relaxing. At 86, I have 2009 already booked through. (Optimistic, aren't I) I have watched
the various messages come forth; yours has a ring of sensibility and civility. Cheers! I have read of how
people find US/UK verbiage incomprehensible, you are correct. However, as a former solicitor I also have
watched how people grab on to analogies like a terrier, and seem not to let go. This is unfortunate. The
maintenance fees, points, VAT and on and on. Heavens ... I just paid my fees yesterday for 35,000 points.
(all, GVC, Sunterra and DRI acquired) I absolutely understand the "pure-point" connotation and thereof ... it
denotes a price paid and a belief in the benefits of this club. If my neighbor had 35,000 points bought from
various other sources, and used them to offset his maintenance fees, and I had 35,000 points always purchased
through the company, I would find permitting him to pay down his maintenance using those points a dereliction
of good business and an effrontery to me. Last point, as supper is soon. Whoever this chap "Patrick" is; my
earnest thanks to him for his consistent and even manner in response ... If you do work for DRI (as some
inquired of why you do not use your DRI email) keep up the assistance, and never mind the cheeky comments you
are sometimes saddled with. Clubs often are not meant for everyone, both related to fees/dues and certainly
rules, policies and such. Why should any company tailor make several small clubs, due to individuals sometimes
mean spirit and lack up acceptance and/or understanding. Keep moving DRI ... you have many a fan and few of
foe.
Cheers, (supper time)
Wally
Tue Dec 09 08:35:30 2008
Dear Mr. Cloobeck, I wanted to write and say thank you for helping get our situation "fixed." I also, want
to praise the people in the chain of events and thank them (through you, I don't have their emails). Patrick
Duffy was really "Johnny on the spot" followed by Joann Van Hoff and Jeff Sheldon. They were all very
responsive, concerned and polite and I commend each and every one. I look forward someday to meeting you.
Thanks again
Bob
Tue Dec 09 07:33:22 2008
Dear Mr. Cloobeck,
Although from Scotland, I am writing this Email in Sahara Sunset, on the Costa Del Sol. My wife and I have
invested in time share points to the level that we can spend the winter, 18 weeks, at our preferred resort,
Sahara Sunset. This will be our 12th year doing so. Last January, I was privileged to spend time with you
during one of your whistle stop visits to Spain when we discussed many things. At that time you asked for
feedback about the types of changes that you envisaged, so here is my review of your "Score Card". Now that
the 2009 management fees have been announced, for the second consecutive year I am hit with a significant rise,
the down side of owning 26,000 points. I fully understand the effect of world financial chaos and the Euro
exchange rate scenario, so look beyond that to the Diamond Resorts International portion of the rise in fees.
If the old adage, "you get what you pay for" holds up, then the increase is palatable, so does it? The first
change that we see is the Concierge Service Staff, welcoming us to reception with a smile and a welcome drink,
excellent relief after a long journey. Then to the Reception Staff, nearly of whom we have known for years, so
their enthusiasm and desire to please is obvious. The booking in process is slick and quickly we were in our
apartment. Not a refurbished unit, but one of our choice. As we moved through the resort renewing old
acquaintances it was clear that a number of detail improvements had taken place, but that all of the staff had
this sense of commitment to please their customers. So the high standards previously established at Sahara
Sunset had clearly been maintained and possibly improved in some areas. We then met the new resort manager,
Salvatore Di Caro and it was instantly clear to me where this extra staff motivation came from. Salvatore seems
to be driven by a real understanding of the nature of the tourist business, the effect of global crisis, the
very real competition out there and the need to make his resort simply the best. All of this in a "Hello, I'm
Douglas Murray" 20 minute meeting. I am very impressed with this man, and if he does not burn himself out, I
look forward to saying hello to him for many years to come. I have looked at the apartments currently
refurbished and at next year's refurbishment plan so conclude that my hard earned cash is being managed
sensibly. Therefore Stephen, upbeat as this initial report card has been, I will pay my fees with a smile
and we will enjoy the next 16 weeks of our stay at Sahara, but there will be a final, and maybe even an interim
report card issued, just to ensure that nobody takes their eye off the ball. Well done, and have an excellent
Christmas break. Julie and I intend to.
Yours truly,
Douglas
2008-11-28 09:10:01
Dear Stephen,
My wife and I have now spent almost three weeks at the Marquis Villas, and we just would like to let you
know how much we enjoy the resort (the apartments with pool view). The location is great, and the units are
large. Most importantly though, is the staff running the resort. You probably receive much feed back from owners
who are complaining about something, so I just would like to let you know how impressed I am with the management
and front desk personnel: they are very friendly and helpful, and very professional in the way they handle their
work. I will particularly like to mention Nick and Char, as well as Faustina and Maria: always a smile and
friendly word, and alway prepared to provide service and solve problems. Top quality people. With people like
that running the Marquis Villas, it is easy to spend three weeks here - and we will be returning next year!
Sincerely
Jan and Liv
Wednesday, November 26, 2008 4:18 PM
Dear Martina & the fine ladies at reception, Alpine Club Resort
Thank you for your wonderful hospitality during our stay last week. We truly enjoyed ourselves in your
beautiful country and will try to return one day. You have a very nice hotel and we will recommend you to
anyone! I've contacted RCI and told them of our thoughts and I hope they contact you.
Sincerely,
Mike & Ellen
25 November 2008 12:31
Many thanks for the info we have just returned from Royal Sunset Beach Club could you pass on to one of
your managers that we had a great time and Ann and Ruth were great and helped my party enjoy a great 60th
birthday for my husband.
Regards
Ann
21 November 2008 19:43
To ALL at Jardines del Sol,
We returned home yesterday after a really wonderful holiday at Jardines del Sol. The accommodation was
superb, ALL the staff were very friendly and efficient, and the whole resort was run extremely well, and we
just wanted to say thank you to everyone and we hope to see you all again soon.
J & M J
jueves, 20 de noviembre de 2008 17:00
Hi Anne,
Both my sister and I would like to thank you for your kindness, understanding and help back in October
when our mother died. You made it easier to bare helping organise the flights and taxi's etc.We are hoping
to be back in October next year, or if there is some way we can arrange it we would like to bring my dad over
for Christmas as understandably he does not want to stay at home, well neither do we really, and he has
expressed a wish to come back to the Royal Sunset as it is (was) a place they both loved.
Please give our regards to all our friends in RSBC
Kind Regards
Deb
Mon 17/11/2008 11:43
Good morning,
My wife and I have just returned home from another fantastic week at Los Amigos and would like to thank all
the staff for their input in making it so enjoyable. We stayed in apartment 36c from 8th to 15th November, this
being the second occasion this year we have used Los Amigos as we were there from 8th to 22nd March staying in
apartment 12a. On both occasions these apartments were not the newly refurbished. During our visit we had the
opportunity to view a refurbished apartment and were most impressed.
Kindest regards,
Norman & Madeleine
17 November 2008 17:46
Thank you very much to everyone at Sahara Sunset for such a positive experience. Usually coming on
holiday without my husband means an exhausting week if I have to cope with my daughter's wheelchair. This
was not the case as the resort is so wheelchair friendly, especially in the RG block. Benalmedena too is so
much better for wheelchairs than it used to be. We had a good week. Big holiday resorts are not my first
choice but this was so welcoming we could be back. I stayed in Royal Mirage the year the indoor pool roof was
blown down and have also been at Los Amigos but this time the experience was the best for the South of Spain.
Thank you all. The restaurant was good. The taxi driver was not much help. He let us off in the middle of
Fuenguirola. I did not have Lindsay's wheelchair but she managed to walk with her walker so was very hungry
when we arrived. The meal was very good.
Best wishes
Helena
So 16.11.2008 13:12
Thank you for your e-mail. Yes, we now realise that the last nights bar bill has not been added to the final
amount. Thank you for settling this amount onto the credit card I provided you with. May we say how much we all
enjoyed our stay at the resort and are looking forward to our next visit. All the staff were very friendly and
helpful, and the facilities wonderful. We especially liked all our evening meals at the restaurant and would
wish you to send our compliments to the chef. Our trips out with Dimitri were equally marvellous and cannot
wait for our next trip with you.
Yours sincerely,
Barbara
November 13, 2008 1:55 PM
Hello Patrick,
We hope that you are well. We have just had news that all our points have now been transferred. Thank you
so much for your work in ensuring that this happened. We can now begin to use them properly! As promised I
have written to the chairman to let him know just how pleased and grateful we are that we were put in touch
with you - you were very kind to us and put our minds at rest. Thank you once again and if you are ever in
Wales then you have a place in a little welsh hill farm!!!
Many thanks Elaine and Richard.
09 November 2008 11:19
May I take this opportunity to say thank you on behalf of my wife and I for the kindness and attention we
received during our recent stay at Pueblo Quinta. We would like to thank Alexandria, Phil and of course Simone
for their help after Jean had had the accident. Simone was more than helpful and her concern for Jeans well
being was apparent and very much appreciated. We would also like to pass on our many thanks to the lady who
kept our apartment spotless. Thank you for help, and if we decide to come to La Quinta at some time in the
future we hope to personally give our appreciation to you.
Thank You All
John and Jean
Samstag, 8. November 2008 10:47
Dear Dimitri, You helped to make our visit a memorable pleasure and I thought that you might enjoy a couple
of reminders. On a wet and grey November day here, it is pleasant to remember the late summer days that we
enjoyed at your delightful part of Bavaria.
Many thanks again Carol and Alan
2008-10-04 03:30:02
This is to let you know how much we appreciated both the excellent hospitality we experienced on our recent
three-week stay at White Sands Beach Club, and also the exceptional level of help that you gave us when we had
problems with our return flight home. When we discovered at the end of our second week (12th September), the
demise of XL Airways, with whom our flight was booked via Diamond Resorts Travel Club, you and all the reception
staff put in a lot of time and effort to clarify our circumstances. You and your staff not only provided
reassurance throughout the following rather anxious week, but also took a lead in identifying possible
alternative ways of returning home. Despite the fact that it was frustrating and time consuming, given the
absence of clear information, you remained resolute and cheerful, and as a result we felt well supported and
more relaxed. The alternative flight that you found for us and helped us to book was at a reasonable time and
very reasonably priced, considering the circumstances. As a result, we arrived home in good spirits. So this
is a big thank you to you, Jo, in particular, and to all the other staff who helped, especially Hiske, Isa
and Emely. The extensive notes you provided for the other staff, on the procedures needed meant that even
when you were not present things went smoothly. We are copying this to Stephen Cloobeck, so that he is aware
of the high standards of the staff at White Sands Beach Club. Your commitment to ensuring that customers have
the best possible holiday, even when something outside of your control goes a little awry, was exemplary.
We hope to visit again soon. In the meantime,
Very best wishes to you, and all at White Sands, Linden and Geof
Anne
I don,t know if you remember me ,we met at the AGM in Edinburgh (We were the folks who stayed within site of
the hotel!) and we spoke when we were staying at RSBC the last 2 weeks.
I am writing for two reasons first to congratulate you on the changes that you have made ,now and in the
future, to the various things about the resort like the catering which I think will be first class when all
the small problems that occur in a new system are ironed out.
Also the entertainment in the evening and during the day-time i am sure will be much improved once Van's,
ideas are fully implemented.
I think what your are doing both now and propose for the future will ensure that RSBC will always be a great
place to spend our holidays,as we have been coming every year since the resorts opening in 1990(?).
I wish you all the best for the future and I think you are doing a great job under the trying conditions
that the refurbish programme must be giving you.
All the best for 2009 and the future
David Ross
Nick,
Thanks for all that you & your staff to make our stay most enjoyable. Thanks for the tickets to the
festival, the show & the golf tournament. Thanks for the golf... I really enjoy playing the game with you.
Most of all, thanks for "ordering up" such fabulous weather! You set such high standards that exceeded all
anticipation! Give my best to Char & thank her again for me, for always going out of her way to make
certain everything is the best it can be.
I'm still looking forward to my next trip there whenever that may be.
Best Regards,
Bill
Dear Bridget,
My wife Jane and I have just returned from spending a week in T22 at Woodford Bridge
and we have to write and say what a brilliant week it was.
We cannot single out any one member of staff for recognition as all of you, from
your self down, were the epitome of customer service. Everybody was helpful, friendly and
willing to go out of their way to make our stay perfect. Even the peahens and peacocks.
The Resort was magnificent and our lodge was ideal (other than the en-suite could
do with a towel rail). I had a massage on an injured shoulder which is now 95% right. My wife played bingo for
the 1st time and we didn't miss a session from then on. She also had her 1st go at Karaoke. We could not have
asked for a better holiday.
Thank you. We are already working on when we can return.
Please say a big thank you to everyone.
Looking forward to seeing you again soon.
Tim M. and Jane D.
I was with my parents in Tenerife few weeks ago, from 9th till 16th of January. We stayed at the Sunset
Bay at Torviscas. The weather was good and the place was nice. But it was the staff of the resort that really
made our holiday great. I work and study at the hospitality industry and I know something about good service.
Still I have never had such a great service that we got at Sunset Bay. Especially lovely was the front office
who were always happy to help and eager to give tips where to and what to do (like to Los Gigantes). It felt
like we were taking care of. Also our resort home was great. It was peaceful and it was made sure that it was
clean troughout the holiday. The housekeeping came everyday (which wasn't necessary). Also the housekeepers
were very nice to us. I just wanted to thank the whole staff of Sunset Bay. You are doing a great job!
Karoliina K.
Just wanted to say thank you for everything.
For all your kindness when my Mom was taken ill and rushed to Lancaster Hospital where she was for a week.
Especially Stephanie and Chelsie at Pine Lake for arranging my accommodation at the last minute. The flowers
were greatly appreciated by my Mom and myself and I even got a hug when I was feeling overwhelmed by all the
worry. Being on my own and away from family and friends at Christmas all your support really was a boost and
a comfort.
Thank you all again,
Breck P. & family
Dear Anne,
Sorry I didn't get a chance to say bye to you personally on Friday when we were leaving the resort.
Could you please pass on not only my thanks but also my brother Johns thanks to all the staff working on
reception who made our stay at the Royal Sunset Beach so enjoyable. On returning home John wished he could
have stayed another week or two which really surprised me. I hope the half board venture proves to be a success
and it is is still offered in September here's one guest who will be going for it. After having two evening
meals in the restaurant I have to say how impressed I was with the food and the service provided. Thanking
you and your staff once again.
God Bless
Anne
Hi Clare,
Thank you all very much for making our stay at Broome Park for my birthday so memorable. We all enjoyed
ourselves, especially our granddaughters. It was lovely using the swimming pool and sauna. Hopefully see you
all again sometime soon. All the best to you all for 2009.
Linda
Thank you for making our stay with you (13-20 December) such a comfortable and relaxing one. We appreciated
the helpfulness and friendliness of all the staff. In particular, we would like to thank you for forwarding
the clothes which had been left in the two-bedroom apartment. Best wishes for 2009 to you all.
Mrs. E. Juniper; Mr. & Mrs. M. Juniper
Hi Ray,
Hope you're doing ok. Here's some pictures of you both hard at work entertaining the guests - we really
appreciated your hospitality (& Paul's). Thanks, hoped the picture of the big badger could have been better,
but beggars can't be choosers. Best of luck for the new year.
Trevor and Joyce
Dear David:
Enclosed, please find self evaluations of my stay at the DBR, during the time frame of 10/22/2008 through
10/29/2008.
As an owner since 1999, it is always a privilege to visit the time share location that makes me feel at
home and WELCOME.
I like your manager style, MBWA (management by walking around) and greeting guest as they arrive on a
daily basis. This form of supervision is like trickle down economics, it shows in the employees that you
supervise, by their positive mannerisms they display and always willing to help to make our stay at DBR a
PLUS and a return on our investment.
In closing, I would like to say, THANKS to YOU and YOUR STAFF for the courtesies shown me and my guest
during our stay.
Wishing you and the staff a wonderful Holiday Season and continued success.
Regards,
George
Dear Suzanna,
Thank you very much for arranging to have the mirror in 13C. It has been a great help this week.
I had looked for you to thank you Personally but Silvia tells me you are on holiday this week. Hope to see you in September.
Kind Regards,
Sheila.
Hi Tony,
We have just returned from three weeks in Tenerife and missed most of the bad weather. Spent two weeks at
the Golf - one at the Royal at San Andreas, the other at Santa Barbara. As usual the accommodation was superb.
Room for six for just the two of us at both locations and brilliant service and cleanliness.
Your "Golf" blog was very useful although we know the area very well. We used our "Green Banana" card a few
times, especially at Gullivers where I loved the fish and chips' would you believe. However, the best meal of
all was at the Santa Barbara restaurant - really absolutely first class, from the young man who first brought
you in (can't remember the name), to the waiters and the service. Not much more expensive than far inferior
places but with plenty of class and absolutely superb food! Unfortunately we had left it to our last night
at the Golf as is our wont (my wife wanted our third week to be at Costa Adeje for a change) so I couldn't
repeat the experience, however I will be back!
Initially we had not been able to get into Diamond at Costa Adeje so we had booked via II and the internet
for Lagos de Fanabe. What a disaster!! We had physical inspected the site earlier as well as viewed via
internet and thought it to be acceptable. When we arrived ,they reneged on the original booking and tried
to stick us in an appalling, grim, barely furnished basement apartment. What a comedown from what we were
used to. After a two hour wait, mostly spent at Sunset Beach just over the road, where we were looked after
with cool drinks etc. they offered us something marginally better which we almost accepted until a rather
large (admittedly dead) cockroach was spotted in the bath. I have lived and worked in India and Egypt in the
past and even by their standards this was big! plus he had a smaller brother nearby. Oh why did we leave
the save arms of Diamond?
My wife gave the poor receptionist a right blasting before we stormed out, although to be fair he was
a decent bloke.
There is more, but safe to say our Rep., Jonathan P. and Alana and Maria sorted all out,on their days off
would you believe, and got us fixed up in the Bay, which was canny as we say, and even got our money back from
Lagos de Fanabe! So all ended well.
By the way the reps. we spoke to on week one all seemed to know you, you appear to be getting to be quite
famous, and members like me find it particularly reassuring to keep in touch with the good work that you are
doing, so keep it up!
I do feel there is a genuine customer care culture sweeping through the organisation and we bought some more
points to take me up to Premiership level! Never thought that I would ever say that. I know, yes I know, that
probably we could have bought cheap through the various avenues available, something I have never done by the
way, but what the hell someone has to keep the Club going and I did not get such a bad deal! The Club needs
all the help it can get especially in these times of credit crunch. Also I am informed that both daughters are
expecting to present us with our first grandchildren soon, so one must plan for the future.
Enough ramblings, sometimes wonder whether I should write a customer review -both good and bad to help
advise others.
Hope you find this of interest/use and the time to reply.
Cheers for now
Vic C. (alias Albert to you - my name is Albert Victor but for family reasons always called Victor)
The board of directors of each resort's association meets annually to create a budget for the upcoming year. The board reviews the
actual year-to-date expenses to operate the resort and then forecasts the operating cost for the upcoming year by making assumptions
about changes-increases and decreases-in those expenses. These costs are then apportioned across all owners, and therefore the charge
is dependent on the amount of inventory that the Collection owns at that resort. This is completed for all the resorts in the Collection
at which point the maintenance fee charges for the Collection are determined.
The Management Company has consistently engaged in efficiencies and cost-control analysis to implement expense-saving initiatives
at each resort. Working with each association, the Management Company will continue to seek cost efficiencies in its resort operations.
Recently, Diamond Resorts International® completed a survey and asked our owners and members to rate our service delivery on a
variety of topics from call center agent knowledge to linens and bedding and more. This data is valuable to us in that we are committed to
providing the highest levels of guest satisfaction and endeavor to continue an open and efficient communications platform. We invite you to
review a sampling of our survey results.
