All FAQ

They know you are checking in from the arrivals reports that they receive. It is best to call too. It is subject to availability, of course.

As before, we know you are arriving and so we can offer this at check-in, again subject to availability.

The terms and conditions clarify that it is one grade ‘up’ as per the unit gradings in the points directory, so differs by resort dependant on the unit configurations and points values. This is not done at arrival, this is done at point of booking.

This is the rental programme we promote. As a Platinum member you will receive 50% discount from the prices offered to THE Club^® generally, these are promoted in the monthly Diamond Selections eblast, so you can see what the base price is.

These are just at DRI managed resorts within THE Club^®, i.e. not affiliate resorts.  These are noted along side every resort in the Points Directory.

While you can (and should) never say never, indications are that subject to special assessments on individual resorts and the impact of the exchange rate, we have stabilised the maintenance fees with the increases that we have made to date.  Further information regarding the expenses of the Collection is being prepared as part of a new communication.

The benefits of II Gold membership are:

o £15 off the cost of all ‘Getaways’ giving seven-night stays in spacious resort accommodations that you can book without using your points
o Discounts on a wide range of hotels, restaurants, retailers, and attractions throughout Europe
o Gold Concierge^SM which can help you with almost any request — whether at home or on holiday. This personal assistance is available 24 hours a day, 7 days a week
o After enrolment, skip the rental car lines with a complimentary Hertz #1 Club Gold^® membership
o Half price UK leisure breaks and De Vere hotel stays
o 2-Fore!-One golf discounts
o Savings on popular attractions and sightseeing in Costa del Sol and Tenerife
o Special travel discounts on annual travel insurance, car rental and some flights
o Member communications such as Interval World^® magazine, Go IntervalWorld.com newsletter, e-mails featuring travel updates, promotions, and members'-only offers and access to IntervalWorld.com

Each of the changes that have been made above was in compliance with the Rules and Regulations of the European Collection along with the change made by THE Club^® house regarding the recognition of transferred points.  The change regarding the payment when borrowing future years points has been made in the interests of members, where in the past points had been borrowed and used and then the member had defaulted on that year’s fees, meaning that they gained additional occupancy in the current year, and then never paid the fees for those points. 

In the US there is a special agreement with a company called Resortime, who offer primarily US timeshare and hotel properties for rent.  We believe that this might be what members have seen along with the monthly member rental eblast.  We don’t have an equivalent rental agreement with a provider in Europe at this time, but member rental specials are available every month on a special linked page included in the monthly EU Diamond Selections members benefits eshot.

The transfer fee for European Collection members is £200.00 per points certificate. 
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Yes and no.  Memberships can only be sold to a member within the same Collection.  This ensures that the purchasing member understands the resorts in the Collection and the booking window.  Selling across Collections between members would most definitely lead to confusion.

Yes, but the inventory offered is limited to a pool of inventory that is not in the European Collection, so that can restrict what can be offered.  This information is provided by us upon request – please contact the Owner Operations team on 0845 359 0007.

No, it will actually have the opposite effect.  Ensuring that the resorts can operate financially independently is a very important responsibility that the Management Company and resort committees have.  The increases in fees have been agreed by the Resort Committees to ensure just that, and while there are additional contributing factors too, such as the exchange rate impact and refurbishment plans, which must continue throughout to ensure that members have the holiday experiences that they expect and desire.  Taking this action will ensure that THE Club^® and European Collection will remain financially strong.

We have been monitoring the progression of the EU Timeshare Directive for a long time, and are very pleased with a number of the provisions that are going to be introduced which will protect purchasers and legitimate businesses in the timeshare industry. We are also comforted to note that resale companies are going to be subject to the legislation - a gap in the current legislation that has done members wishing to sell their ownership a great disservice. We need to wait and see how the UK government will implement the directive.  The process for any Directive that is issued from the European Parliament is that each Member State has two years in which to implement into national law.  That said, each Member State makes their own interpretation of the Directive during that period, and they may decide to implement just the minimum terms or something more stringent; it is at each Member State’s discretion.  Therefore, we feel that the prudent action to take, so ensuring that time, effort and money is not wasted, is to wait for the UK Government to make their interpretation, include whatever additional aspects they may add and then implement into UK law.  At that point, DRI will ensure that they are completely complaint with those laws and will ensure that a full communication plan is implemented with the membership at that time.

No, and we are aware that some members believe that they can.  The Articles of Association are very clear, in that they state that a member may resign, but in reading the following clauses, it does follow that they remain responsible for the maintenance fees for as long as those points are not sold and/or transferred.  For every member who requests to relinquish their membership we send an explanatory letter that advises them how to transfer their membership.  It is a very easy explanation of the options, whether they wish to dispose of all or some of their points:

• They can gift them or transfer them to a family member
• They can sell/transfer them to an existing member
• They can convert their points into a week(s) of timeshare at one of the DRI properties and then sell that week(s) via a reseller

There are also ways to offset maintenance fees too, such as:

• We have provided a new member benefits offering which enables Members to redeem their points in return for a reduction in their maintenance fees. (Details of this offering can be found in the Member Benefits booklet at page 15 and 16 and is available on our website).
• Members can book a week and then let DRI rent that week to another member through the call centre if they wish
• Members can book a holiday and let a guest use it. Although the use of our resort accommodation for commercial gain is forbidden, this is an easy way for a member to offset their maintenance fees.

And finally, in very unfortunate circumstances, DRI even considers and accepts relinquished memberships for the following:

• In the event the death of one of the lead members
• bankruptcy
• over 75 years old
• long-term or terminal medical reasons

DRI is prepared to listen and consider every member’s request to relinquish their membership. Indeed, we believe that we are more considerate in taking into account the personal circumstances of our members than most other businesses that have customers who have entered into a long term contractual and financial commitment (such as the repayment of a loan or a mortgage).  We could not envisage a bank with whom you have a mortgage or a financial services company with whom your have your car loan being willing to consider all or any of the circumstances that DRI does.

The former company allowed members who had not paid their fees for 18 months or so to relinquish their membership in lieu of the outstanding debt.  Those memberships were foreclosed by the management company and the points transferred back to the former developer who was at that time willing to be responsible for the respective delinquent management fees and indeed the future charges payable.  However this may not necessarily happen in future and therefore the management company has to take every step they can on behalf of the members to ensure the fees are collected when due and the appropriate action necessary to relieve any outstanding debt.

We are now in the final throws of making THE Club^® global, but the Collections – and there are four worldwide (European, Hawaii, California and US) – do have their own Rules and Regulations.  An example of where the Collections rules differ is the 13 month booking which applies only to the resorts specific to each Collection.  All our advisers should be able to explain how these differ and determine whether the Collection they are selling matches the needs of the member, e.g. the frequency at which the member visits the US and how far in advance they book their European holidays.  We have many European members happy with their US Collection purchase, but it is not necessarily for everyone.

Absolutely!  We are searching and speaking to potential affiliates on a regular basis. 

The role of the concierge in Europe is new, and is based on our US service and marketing model, whereby a separate team to reception provide excursions, local information and special deals as well as book meetings with onsite sales representatives.  The reason for creating the team was to provide even better service to our members, so your feedback is very important to ensure that we achieve this objective. 

It was decided that our points system was just too complicated to be sold on through resale companies, who don’t understand, nor frankly care, whether what they are selling to a member of the public is appropriate and explained in detail during that sales process.  Therefore, the Articles of Association clearly stipulate points being sold by resellers and an option to convert points to weeks was included in the documents as an alternative and much simpler solution.

THE Club^® implemented this change (not the European Collection) to bring the recognition of points in line with that in the US, i.e. that points transferred between members cannot be used in THE Club^® for member benefits and reservations to any resorts outside that Collection.  This does not impact the maintenance fees in any way, since the fees for those points are only determined based upon the resorts in that Collection; there is no additional charge for the reservations made to resorts outside of a Collection.

At this time there is no defining point at which the Management Company would recommend or DREC Ltd. would either consider or undertake a special levy due to changes in the exchange rate.

• What are DRI’s Key Performance Indicators?

We take into consideration a variety of key performance indicators, such as the number of new members enrolled as well as the number of existing members who buy more points, which is always a good indicator of the satisfaction of our current membership.  Other examples are the number of additional member benefits added, as well as the usage of these by members, the growth of our affiliate resorts, which also demonstrates that external businesses are keen to work and be associated with DRI.  These are in addition to a variety of customer service measurements, such as call centre response times.

• What are DRI’s business objectives?

To be the most consumer-centric timeshare company in the world.

• Is Customer Satisfaction included in the above?

Absolutely, great customer service is fundamental to us achieving our business objectives and was the primary reason for issuing the member survey in December 2008 - to understand how we were performing in the eyes of our members.

• How are DRI currently performing in relation to these monitors?

We work on the basis that there is always room for improvement!  It was good to learn that the member survey results showed we are performing better year on year.

With effect from 1 January 2009 Diamond Resorts European Collection members can now book 13 months in advance – this is 395 days. 

The easiest way to work this out is as follows:

Firstly consider the date you would like to check in – work back exactly 12 months and add 30 days.  For example, to book a week commencing 14 August 2010 work back 12 months (365 days) taking you to 14 August 2009 then take 30 days back - so the first date a request could be made would be 15 July 2009.

Of course reservations can be made live online from 00:00 on any given date.

Care should be taken in leap years – if the period you want to travel is prior to 29 February it remains as 395 days (example above).  If not please use 396 days to take into account the extra day for that particular year.

If you haven’t already registered with Interval International then please open the Interval International registration page in a separate window, then follow the instructions below:

1. In the first field please enter your Interval International number (this is not the same as your DRI membership number. If you do not know your Interval number please call 0845 3590010 Mon-Thurs 09:00 - 17:30, Fri 09:00 - 17:00)
2. In the second field, enter your area code.
3. Enter you registered telephone number minus the area code (with no spaces) in the third and final field
4. Now enter submit and you should be taken through to a page where you can create your profile (username and password).

If you get an error message saying you have already registered please call Interval International on 0844 701 7026, give them your Interval membership number and explain that you have forgotten your log-in credentials. For data protection reasons Diamond Resorts International does not hold log-in details for the Interval International site.

With Pointsaver you can save 50% of the points cost listed in your portfolio if your travel date is within 59 days of your booking date (subject to availability). To make a Pointsaver reservation, you can either call 0845 359 0005 or book online

Cancellation or alteration of a confirmed reservation will result in the percentage loss of the points used to make a reservation as follows:

• 0% loss of points if cancelled 395-91 days prior to arrival date
• 25% loss of points if cancelled 90-61 days prior to arrival date
• 50% loss of points if cancelled 60-14 days prior to arrival date
• 100% loss of points if cancelled 13-0 days prior to arrival date

To borrow next year’s points 75% of the overall current year’s invoiced fee is payable prior to a booking being confirmed.

To make a booking in the following year using the following year’s points, a management fee deposit of £125 is payable prior to a booking being confirmed. This will then show as a credit on the following year’s management fee account.

Your annual points are credited to your membership account on the 1 January every year and are accessible by you upon payment of the respective management fee or management fee deposit.  However, you do have the option to save the current year's points to the following year and indeed borrow next year's points into the current year.  To borrow points there may be a management fee deposit payable.  Members can also purchase more points giving them a greater annual allocation if they find they need more points every year.

Please allow up to 48 hours for the system to update. If you wish to make a reservation during this time please call 0845 359 0005.

In order to take advantage of the latest Internet technologies, and therefore provide you with the best possible web experience, we have targeted the site to display on Internet Explorer 5.5 and above (PC), Netscape 6.0 and above (PC), and Internet Explorer 5.1 (Mac).

Optimum display settings are 1024 x 768 pixels.

The site has not only been extensively tested on Internet Explorer 5.1 for the Mac but has been largely designed on the Macintosh platform.

However, prior to design we undertook extensive research on the browsers our website visitors use and found that only a very small percentage browse using a Macintosh.

As a result there is currently no official support for the Safari browser. Also there is no support for the virtual tours on the Macintosh.

We have developed the site using the latest technology from Microsoft and we host the site on premium servers in Las Vegas, USA.

Also, we have spent a lot of time ensuring that the site uses only a limited amount of bandwidth, whilst still remaining visually attractive.

If you are experiencing problems then please check that the difficulty is not due to your ISP.

Persistent problems may be due to your specific machine. Please ensure you have downloaded the appropriate updates to your system and are running the latest browsers.

Yes, if you have multiple memberships you will need to register a profile for each membership you have. You can only use one profile at any one time to access the website as a member.

If you registered successfully but are still having problems accessing the site as a member, please ensure you have entered your username and password correctly.

If the problem still persists you may need to adjust the security settings in your web browser to accept cookies (refer to the "cookies" FAQ) as these are required to identify you as a member and to allow you to log in.

If you still require assistance please call 0845 359 0010 during working hours.

Simply click on the Forgot Username or Password? link and you will be asked for your membership number and registered e-mail address. Once we have verified this information, we will e-mail your password to you.

Once you are logged in, our system identifies you within this browser session. If there is no activity on our website for more than 30 minutes, you will be logged out automatically.  If you decide to close your browser while you are logged in, this will also log you out of our website.  Alternatively, you can log out of the site as a member by clicking on the 'Log Out' link.

We know that you want to get in touch quickly and conveniently - whatever time that is. As such we have decided to invest in this automated service so you can choose when to get in touch. Initially you will be able to save points and check your balance but further options will be offered in the coming months. Call 0845 359 0051.

As do many of our members which is why you can still call 0845 3590005 and speak to a member service representative during normal working hours (Mon-Fri 8am-8pm, Sat 9am-5pm).

It's really very easy. Just call 0845 359 0051 and follow the simple instructions. If you do complete a transaction, then we recommend you have a pen at hand to note down the reference number you will be given.

The automated telephone service (known as IVR) links directly into our central member database.  It therefore automatically knows exactly how many points you have available, calculates how many points you can save and what your current balance is.  It is programmed to identify THE Club^®'s standard points saving deadlines so it may be that you cannot save the full amount of your points balance due to previous points savings and/or previous year's points showing in your account. Call 0845 359 0051. This is the same for paying for services/products over the telephone on an automated system.

If you cannot make your desired request (for whatever reason) then, during office hours, you will be transferred to a member services representative; out of office hours, you will be prompted to leave a message and you will be contacted the following working day.

All management fees are collected by Dimaond Resorts Management Limited, THE Club^®'s management company. The fees are then used to run resorts and, where appropriate, refurbishments, Interval International membership fees. Diamond Resorts (Europe) Ltd., our main commercial operation company, pays management fees on all unsold points.

Please contact Customer Services via email on: custserv@diamondresorts.com putting AGM Minutes in the subject field. These will then be emailed to you.

All Club accommodation is held by FNTC on trust for members of THE Club^® until 2054. A trust is simply a legal arrangement where one person (in this case FNTC or other companies in its group) holds property for the benefit of others. Diamond Resort International own the majority of the resorts' communal areas. At some resorts FNTC own actual property and at others it owns weeks.

Until 2054 when THE Club^® will cease and its assets are distributed accordingly amongst its members.

This is where Diamond Resorts (Europe) Ltd has agreed with another developer for them to bring inventory into the company. The accommodation being offered to members is not placed in trust. The accommodation is not usually managed by us but by the local management team already established.

We are aware of companies that have contacted members and made them offers to purchase/sell points for large amounts of money; often these companies ask for an up-front admin fee and guarantee they have a purchaser. We actively write to these companies explaining to them the correct resale procedures for members and requesting that they refrain from advertising that they can purchase/sell points. We would strongly recommend that members are very cautious about such offers and contacts and remember that these companies cannot sell points. We would also urge any member regardless of what they own not to part with any money up-front. We do have details of what we believe to be reputable resale companies ­ please contact Owner Admin on 0845 359 0007 for more information.

Our Head Office is based in Lancaster, Lancashire, UK. The full address is: Diamond Resorts (Europe) Ltd., Citrus House, Caton Road, Lancaster, Lancashire, LA1 3UA. All our central departments are situated here.

As with everything costs do increase from year to year. A number of issues affect the calculation of THE Club^®'s management fees such as national inflation (in all the countries where there are resorts, in some cases this is higher than the UK), general wear and tear of resorts, exchange rate of sterling to euro.

All of the resorts/clubs within Europe have a sinking fund (with the exception of THE Club^®). The individual resorts/clubs set an annual budget in conjunction with the owners committee.  These annual budgets typically include an amount of approx 20% that is to be set aside as a sinking fund. A sinking fund is a contingency account for one-off resort expenditure that has not or could not have been foreseen or planned. A sinking fund element is included in every resort's management fee to ensure that members, resort operations and ourselves are not jeopardised by unforeseen and/or emergency work.

Every year the individual resorts in THE Club^® work out what their budget is for that particular year. Once these have been set and agreed at resort level they are added together and work out how much is pertinent to THE Club^®'s inventory. This is then audited and the price per point established.

Interval International membership, member service centre operations, etc.

Unfortunately the credit card service provider charges us on every transaction processed. Currently the surcharge is 2.5% of the amount being paid. Payments can still be made by VISA debit cards for no extra charge. Payments can of course be paid by cheque : for management fees payable to Diamond Resorts Management Limited and payments for travel related purchases should be made payable to Diamond Resorts Travel Limited. Please send these to the respective department at Head Office: Citrus House, Caton Road, Lancaster, Lancashire, LA1 3UA.

We have been extremely busy establishing exactly what is needed and/or necessary in terms of resort access and indeed staff training. Resorts have seen many improvements in this area e.g adapting certain units to accommodate guests with mobility issues, introduction of ramps, handrails, signage, auxiliary aids, etc.

Accommodation is secured for the use of members by the trust arrangement with FNTC until 2054. The trust system ensures that members rights are protected until 2054.

We are actively exploring all options and looking at what we can offer our members in terms of new products, services and destinations. During the last 12 months we have seen many introductions of differing products giving our members more choice than ever before.

All our sales representatives are contracted to be wholly member focused, with the members best interests maintained at all times. However, whilst their overall function is to sell the product one of their responsibilities is to update our members with company activities and other associated issues. We would point out that members on a points holiday are not obligated to meet with a representative should they not wish to do so.

Yes but not in the conventional sense. Traditional timeshare involves the purchase of specific accommodation at a specific resort every year on a weekly basis. Our members purchase points rather than weeks and can use their points at any resort within the portfolio, for weeks, mid-week & weekend breaks and nightly accommodation pertinent to each individual resort. All resort accommodation is valued in terms of the points required to book it based on seasonality, unit size and resort location & amenities. The number of annual points purchased are allocated on 1 January every year and of course additional points can be purchased to increase members' annual allocation.

Your purchase money is initially to FNTC who verify that there is sufficient accommodation to back the purchase and then they pay the money to Diamond Resorts (Europe) Ltd. who buys resorts, invests in products and services, pays staff and normal company operating costs.

Clearly school holidays (particularly July/August) and bank holiday periods are the busiest times. It is recommended that reservation requests for these dates are made 10-12 months in advance.

Pointsaver is member accommodation that has not been booked by members outside of 59 days. Pointsaver is only relevant to 7-night intervals only. It is booked for half the published points value irrespective of resort, unit size or date. Please note split weeks do not apply.

Some unsold weeks at our resorts are used for marketing purposes as these are owned and maintained by Diamond Resorts (Europe) Ltd. which pays management fees on these. The inventory used for any marketing campaign does not affect members' occupation rights. The trustees, FNTC, closely monitor our sales activities in terms of how many points are being sold/purchases completed and reconciling the inventory within THE Club^® accordingly. As more and more points are sold more and more inventory is released into trust for Club members use. It is therefore impossible for us to oversell points and the trustees are responsible for ensuring all members interests are protected.

Pointsaver availability is bookable at all times of the year on bookings of 7-night intervals only. Please note that this accommodation is space that has not already been reserved by members on full points value. Historically February-April & October-December are months when most Pointsaver bookings are confirmed.

The trustee ensures that there is more than sufficient accommodation in trust to satisfy the number of points owned by members.

Members have up to 24 months in which to use their annual points entitlement providing that they request to save points from the current year to the following year before the respective deadlines : up to 100% of your annual entitlement by 30 June, 50% by 31 August, 25% by 31 October. After 31 October no points can be saved. Points can only be saved from the current year to the following year and cannot be saved again. In addition to contacting Club Reservations you can also save your points via the website or the newly introduced automated telephone system (please make a note of the number: 0845 359 0005 (remember to have your full membership number ready!).

No, we don't operate a programme like this.

Once points values have been set and agreed within the European portfolio they cannot be changed apart from necessary seasonal adjustments or with the consent of the members. Dates/week ranges of seasons (low, mid, high, peak) does change from year to year. Please refer to the latest annual points calendar.

This solely depends on what time of the year you want to holiday, what size of unit you require and which resort you choose. Points values range from 1500 through to 10500 for European resorts. Please see resort details, magalogue or resort portfolio for current values.

Then you should save them before the following deadlines: up to 100% of your annual entitlement by 30 June, 50% by 31 August, 25% by 31 October. After 31 October no points can be saved. Points can only be saved from the current year to the following year and cannot be saved again. In addition to contacting Club Reservations you can also save your points via the website or the newly introduced automated telephone system (please make a note of the number: 0845 359 0051(remember to have your full membership number ready!).

As many as you like! Providing that you have booked accommodation suitable to sleep that many people. Included within the points value chart with every resort description it indicates the maximum number of people that can sleep in that unit and the suggested recommended number of people that can sleep in the unit. We cannot exceed the legal maximum occupancy.

We consider all our resort accommodation to be of a high quality, consistent with the location and respective national standards. We ask all our resort guests to take the time to complete a comment card indicating their overall holiday experience ­ these are centrally recorded and reports produced showing satisfaction levels. They also highlight areas of improvement. In addition, the exchange companies (II & RCI) monitor resort satisfaction and award individual resorts with quality accolades based on guest feedback results. II awards 'Five Star' ­ RCI award "Gold Crown" & "Resort of International Distinction". Also awarded are recognition of outstanding service certificates.

Ongoing refurbishment programmes are in operation at every resort. Units are generally renewed and/or refurbished every 5-10 years. This ensures that accommodation and amenities are always under review and areas highlighted by member comments addressed.

Resorts do not allow dogs, or indeed any animal (with the exception of The Kenmore Club and Alpine Club ­ charges apply ­ contact resorts directly for further information). We would specifically refer members to clause 10.8 of THE Club^® Rules & Regulations in that “members shall not keep any animal, bird, fish or other livestock in or upon any Accommodation Unit”.

Clearly priority is given to resorts located within regions where the heat can become problematic at certain times of the year ie Canaries, mainland Spain, etc. We are gradually introducing air conditioning to such resorts in our portfolio but it is subject to each resort's owner committee approval and the installation thereof is costly. All Club accommodation on the Costa del Sol has had an ongoing programme for the last few years which is expected to be complete by end of this year.

All our resorts are different and their localities and culture will vary. It may be you want to be near to nightlife or you would prefer a countryside situation. Resort guests will vary according to these issues but we do expect courteous and respectful behaviour from all our resort guests. We can confirm that we do have procedures in place at resorts to deal with any disturbance arising from resort guests and these should be reported to the resort reception in the first instance, resulting in eviction if behaviour does not improve. We also take such matters up directly with any guest/member who we have official reports of unacceptable behaviour and future incidents may result in suspension of membership.

Charges may be made for additional services on offer which include (but are not limited to), watersports, organised activities, solariums and treatments.

Yes. We are always considering new destinations and resorts we believe to be suitable for our members; when these are acquired and have been assessed in terms of points values etc they are added to the portfolio. This allows Diamond Resorts (Europe) Ltd to 'sample' a certain area without committing to a full acquisition should demand and member feedback prove to be that that destination is, in fact, not suitable. In certain cases, where we believe it is necessary, resorts can be withdrawn. This decision is not taken lightly and there are always reasons for doing so. Members are always advised about this.

The Points Certificate (individually issued to all members upon completion of a purchase) needs to be completed and signed by both registered members as the 'transferors' and then completed and signed [again] by yourself as the 'transferee'. This document needs to be forwarded to the Owner Operations Department, Diamond Resorts (Europe) Ltd., Citrus House, Caton Road, Lancaster, LA1 3UA. If transferring to an immediate member of your family ie spouse, parent, child there is a fee of £75 per Points Certificate. If transferring to another member the charge is £299 per Points Certificate.

The Points Certificate (individually issued to all members upon completion of a purchase) needs to be completed and signed by both registered members as the 'transferors' and then completed and signed [again] by the remaining member as the 'transferee'. This document needs to be forwarded to the Owner Administration Department, Diamond Resorts (Europe) Ltd., Citrus House, Caton Road, Lancaster, LA1 3UA. There is currently no charge for this service.

Apply to the Owner Administration Department at Citrus House for a resale information pack - 0845 359 0007. Upon receipt choose which week(s) you would prefer your points to be converted to and return your application form. Once returned you will be advised of which week(s) has been allocated to you, the registration of that week will be processed and a membership certificate issued. It is the week that can be offered by you for sale.

Yes providing that this is stipulated in your Will.

We don't know. We would suggest you consult a professional independent financial adviser/accountant on this matter.

Many people suggest this but you need to be aware that if you do this and book a holiday bringing the points forward again and subsequently have to cancel you can not carry the points forward again, they would have to be used that year! You are able to save all of your points at any time up until the end of June so there is no real need to bank them in January, by June you will have a much better idea what your holiday requirements for the current year are likely to be and be much more able to see whether you want to carry them all forward or not. You can carry forward up to 50% of your points by the 31st of August and
25% before the 31st of October every year.

Quite simply beacuse we search wider than almost anyone else online. We have access to many charter and low cost (no frills) carriers giving you an incredible choice of flights and options.

Unfortunately, there is no industry standard and so each carrier has different rules (i.e., some base ages on date of travel, some on return date). As such, you will only know whether you have been charged an adult price when you re-enter the child's date of birth on the details' page.

Both QuickSearch and Pointsaver use cached (stored) data - that means the information you see could be up to 60 minutes old. In that short time, the reservation you see displayed may have been booked but we can't let you know this until you decide to proceed with the reservation and actually move into the live section.

Please allow up to 72 hours after payment for the system to update. If you wish to make a reservation during this time please call 0845 359 0005 (Mon-Fri 8am-8pm, Sat 9am-5pm).

West and Mountains: The Oasis, Kingsbury, Ridge Point, Elkhorn, Point Brown, The Pines, Embarcadero, The Village at Steamboat

Hawaii: Sea Mountain, Sea Village, Hololani, Papakea, Valley Isle, Kappaa Shore, Pono Kai, Fairway Villa, Royal Kuhio

Canada: Clock Tower

Mexico: Torres Mazatlan, Vallarta Torre

All Embassy Resorts: Embassy Grand Beach phase 1 & 2 Orlando Embassy Lake Tahoe Embassy Kan’anapali, Embassy Poipu Point Hawaii

Yes. On the first page of the flights search you can search for an airport based on the resort you are visiting. Where once there were only a few airports on the Continent, there are now a bewildering number of places you can fly to ­ that's great for prices but it can be confusing when it comes to choosing the airport closest to your resort.

There is no need to call (unless you prefer to). You can go from searching to a booking in just five simple steps.

Not always. If you purchase a flight with Avro, Cosmos, First Choice, Thomson or Airtours you can pay a deposit as long as the flight you are booking does not depart within 92 days, otherwise you will have to pay in full. Low cost (no frills) carriers require payment in full at point of booking.

You can book flights up to three days before the flight departs and as far as 18 months in the future. If you want to book a flight which departs in under three days, please call 0845 3590012 (Mon-Fri 8am-8pm, Sat 9am-5pm).

Although the flights system has been designed with our members in mind, you do not need to book accommodation to book flights.

Yes, you can only book a maximum of nine adults and children (excluding infants) online.

At present you can:

• save points
• check your points balance
• pay management fees

It's really very easy. Just call 0845 359 0051 and follow the simple instructions. If you do complete a transaction, then we recommend you have a pen at hand to note down the reference number you will be given.

Yes, and as such, you will need to answer a few security questions in order to proceed.

TimeCare is an insurance product specially created for points members and timeshare owners alike.  It is unique and will cover members financially for the loss of points at 10p per point should a reservation have to be cancelled for an insurable reason. Fixed and floating owners can benefit too with their 'lost' weeks converted to the points value equivalent in order to calculate their compensation.  Exclusions and eligibility criteria will apply.  For more information please contact us on 0845 359 0005.

All 'Beach resorts' to be listed, with approx. walking/driving times to be added for easy scroll-down and locate by member of staff.

Members can make reservations for their friends without staying with them by advising member services that a guest, with the member's authorisation, will be occupying the booked accommodation. A guest certificate will then be issued in the form of a confirmation email or letter. The first guest certificate following the points allocation will be free. All subsequent guest certificates for the remainder of that points allocation year will require payment of $35/£15 per guest certificate, payable by credit or debit card upon booking.

To change your address on our database we require written notification signed by all legal owners. If the ownership is held in joint names we require the signatures of both parties to enable us to action the required changes. This is solely to protect the interests of all parties as all parties must be agreeable to any changes being made on the ownership. Should you wish to change your telephone number and/or email address this can be done by emailing owneroperations@diamondresorts.com or you can call the Contract & Owner Operations department on 0845 359 0007. If you currently pay your annual management fee via monthly direct debit with Premium Credit Limited you will need to contact them directly to advise them of any changes to your personal details.

No. The minimum age to occupy Diamond accommodation is 18 years old. This means that the named occupant detailed on the reservation confirmation letter must be 18 or over. The minimum age to occupy Interval International booked accommodation is 21 years old. The named person on the confirmation letter must be aged 21 or over.

We know that you want to get in touch quickly and conveniently - whatever time that is. As such we have decided to invest in this automated service so you can choose when to get in touch. Initially you will be able to save points and check your balance but further options will be offered in the coming months. Call 0870 737 0990 now.

The automated telephone service (known as IVR) links directly into our central member database. It therefore automatically knows exactly how many points you have available, calculates how many points you can save and what your current balance is. It is programmed to identify THE Club^®'s standard points saving deadlines so it may be that you cannot save the full amount of your points balance due to previous points savings and/or previous year's points showing in your account. Call 0870 737 0990 now.

It's really very easy. Just call 0870 737 0990 and follow the simple instructions. If you do complete a transaction, then we recommend you have a pen at hand to note down the reference number you will be given.

To find out the approximate price of a taxi from the airport to the resort, please go to Resorts, choose your destination, then select Fact Sheet. You will find details of taxi prices in this section. Alternatively, please contact the resort on the phone number provided on each resort page.

This number represents the unit size and check-in day for each resort, for example: 1B7 is a 1 bed (1B) and check-in day is Saturday (7). Check-in days are numbered 1 for Sunday, 2 for Monday through to Saturday which is 7.

If you are experiencing any problems with printing pages from the Diamond Resorts International website then try changing your page set up to Landscape. You can do this by selecting File from the application menu, Select Page Setup and alter the Orientation setting.

In order to maintain information about your session it is vital that we use cookies to track your progress through the site. Disabling cookies would prevent us from knowing that you were logged in and therefore we would be unable to offer a feature rich website.

If you have a problem which isn't covered in this FAQ then please check that you have the latest updates for your operating system and are running the latest versions of your browser. Also, please check that your machine does not have a specific problem and that your ISP is not experiencing difficulties. If you still are having problems then please call 0845 359 0010 (Mon-Thurs 9-5.30, Fri 9-5).