Club Reservations FAQ

Cancellation or alteration of a confirmed reservation will result in the percentage loss of the points used to make a reservation as follows:

• 0% loss of points if cancelled 395-91 days prior to arrival date
• 25% loss of points if cancelled 90-61 days prior to arrival date
• 50% loss of points if cancelled 60-14 days prior to arrival date
• 100% loss of points if cancelled 13-0 days prior to arrival date

Pointsaver availability is bookable at all times of the year on bookings of 7-night intervals only. Please note that this accommodation is space that has not already been reserved by members on full points value. Historically February-April & October-December are months when most Pointsaver bookings are confirmed.

As many as you like! Providing that you have booked accommodation suitable to sleep that many people. Included within the points value chart with every resort description it indicates the maximum number of people that can sleep in that unit and the suggested recommended number of people that can sleep in the unit. We cannot exceed the legal maximum occupancy.

Resorts do not allow dogs, or indeed any animal (with the exception of The Kenmore Club and Alpine Club ­ charges apply ­ contact resorts directly for further information). We would specifically refer members to clause 10.8 of THE Club^® Rules & Regulations in that “members shall not keep any animal, bird, fish or other livestock in or upon any Accommodation Unit”.

Quite simply beacuse we search wider than almost anyone else online. We have access to many charter and low cost (no frills) carriers giving you an incredible choice of flights and options.

Unfortunately, there is no industry standard and so each carrier has different rules (i.e., some base ages on date of travel, some on return date). As such, you will only know whether you have been charged an adult price when you re-enter the child's date of birth on the details' page.

Both QuickSearch and Pointsaver use cached (stored) data - that means the information you see could be up to 60 minutes old. In that short time, the reservation you see displayed may have been booked but we can't let you know this until you decide to proceed with the reservation and actually move into the live section.

West and Mountains: The Oasis, Kingsbury, Ridge Point, Elkhorn, Point Brown, The Pines, Embarcadero, The Village at Steamboat

Hawaii: Sea Mountain, Sea Village, Hololani, Papakea, Valley Isle, Kappaa Shore, Pono Kai, Fairway Villa, Royal Kuhio

Canada: Clock Tower

Mexico: Torres Mazatlan, Vallarta Torre

All Embassy Resorts: Embassy Grand Beach phase 1 & 2 Orlando Embassy Lake Tahoe Embassy Kan’anapali, Embassy Poipu Point Hawaii

There is no need to call (unless you prefer to). You can go from searching to a booking in just five simple steps.

Not always. If you purchase a flight with Avro, Cosmos, First Choice, Thomson or Airtours you can pay a deposit as long as the flight you are booking does not depart within 92 days, otherwise you will have to pay in full. Low cost (no frills) carriers require payment in full at point of booking.

You can book flights up to three days before the flight departs and as far as 18 months in the future. If you want to book a flight which departs in under three days, please call 0845 3590012 (Mon-Fri 8am-8pm, Sat 9am-5pm).

Although the flights system has been designed with our members in mind, you do not need to book accommodation to book flights.

Yes, you can only book a maximum of nine adults and children (excluding infants) online.

To find out the approximate price of a taxi from the airport to the resort, please go to Resorts, choose your destination, then select Fact Sheet. You will find details of taxi prices in this section. Alternatively, please contact the resort on the phone number provided on each resort page.

This number represents the unit size and check-in day for each resort, for example: 1B7 is a 1 bed (1B) and check-in day is Saturday (7). Check-in days are numbered 1 for Sunday, 2 for Monday through to Saturday which is 7.