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How do resorts know to give me priority check in (I have reservations this year and next)?
They know you are checking in from the arrivals reports that they receive. It is best to call too. It is subject to availability, of course.
How do they know how to give me priority late check out (presumably free of charge)?
As before, we know you are arriving and so we can offer this at check-in, again subject to availability.
How is accommodation upgrade managed by resorts and when is the member notified of upgrade?
The terms and conditions clarify that it is one grade ‘up’ as per the unit gradings in the points directory, so differs by resort dependant on the unit configurations and points values. This is not done at arrival, this is done at point of booking.
What is bonus time, where is it available and at what price before my 50% discount applies?
This is the rental programme we promote. As a Platinum member you will receive 50% discount from the prices offered to THE Club® generally, these are promoted in the monthly Diamond Selections eblast, so you can see what the base price is.
Do benefits apply to all DRI collections & affiliates or just your home EU collection (exc. affil.)?
These are just at DRI managed resorts within THE Club®, i.e. not affiliate resorts. These are noted along side every resort in the Points Directory.
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