Website FAQ

In order to take advantage of the latest Internet technologies, and therefore provide you with the best possible web experience, we have targeted the site to display on Internet Explorer 5.5 and above (PC), Netscape 6.0 and above (PC), and Internet Explorer 5.1 (Mac).

Optimum display settings are 1024 x 768 pixels.

The site has not only been extensively tested on Internet Explorer 5.1 for the Mac but has been largely designed on the Macintosh platform.

However, prior to design we undertook extensive research on the browsers our website visitors use and found that only a very small percentage browse using a Macintosh.

As a result there is currently no official support for the Safari browser. Also there is no support for the virtual tours on the Macintosh.

We have developed the site using the latest technology from Microsoft and we host the site on premium servers in Las Vegas, USA.

Also, we have spent a lot of time ensuring that the site uses only a limited amount of bandwidth, whilst still remaining visually attractive.

If you are experiencing problems then please check that the difficulty is not due to your ISP.

Persistent problems may be due to your specific machine. Please ensure you have downloaded the appropriate updates to your system and are running the latest browsers.

Yes, if you have multiple memberships you will need to register a profile for each membership you have. You can only use one profile at any one time to access the website as a member.

If you registered successfully but are still having problems accessing the site as a member, please ensure you have entered your username and password correctly.

If the problem still persists you may need to adjust the security settings in your web browser to accept cookies (refer to the "cookies" FAQ) as these are required to identify you as a member and to allow you to log in.

If you still require assistance please call 0845 359 0010 during working hours.

Simply click on the Forgot Username or Password? link and you will be asked for your membership number and registered e-mail address. Once we have verified this information, we will e-mail your password to you.

Once you are logged in, our system identifies you within this browser session. If there is no activity on our website for more than 30 minutes, you will be logged out automatically.  If you decide to close your browser while you are logged in, this will also log you out of our website.  Alternatively, you can log out of the site as a member by clicking on the 'Log Out' link.

Yes, and as such, you will need to answer a few security questions in order to proceed.

If you are experiencing any problems with printing pages from the Diamond Resorts International website then try changing your page set up to Landscape. You can do this by selecting File from the application menu, Select Page Setup and alter the Orientation setting.

In order to maintain information about your session it is vital that we use cookies to track your progress through the site. Disabling cookies would prevent us from knowing that you were logged in and therefore we would be unable to offer a feature rich website.

If you have a problem which isn't covered in this FAQ then please check that you have the latest updates for your operating system and are running the latest versions of your browser. Also, please check that your machine does not have a specific problem and that your ISP is not experiencing difficulties. If you still are having problems then please call 0845 359 0010 (Mon-Thurs 9-5.30, Fri 9-5).