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Website Survey

Please take a few moments of your time to let us know what you think of the site so we can tailor our services to your needs.


Please Make Sure that you are logged in prior to starting this survey.


  YES NO N/A COMMENT
1. Were you able to register easily and successfully?
2. Were you able to login successfully?
3. Are your personal details accurate?  
* Name
* Address
* Your membership type
* Your point balance
4. In the "Account Summary" section, is your itineraries and accounts information accurate?  
* Itineraries
* Accounts
* Maintenance Fee Balance
* Type of inventory you own and number of points
* Account balance
* If you have an outstanding balance, have you been able to Make a Payment?
* If you made a payment within the last 24 hours, is it showing in the "Pending Payments" section?
5. In the "My Itineraries" section, are your pending reservations shown correctly?  
* Resort
* Arrival Date
* Room Type
* Is the Resort’s Fact Sheet showing the correct information about the resort, to your knowledge?
6. In the "Preferences" section, is your information correct?  
* Contact information
* Mailing preferences
7. In the "My Trip" section:  
* Were you able to search for availability for a region?
* Were you able to search for availability for a specific resort?
* If searching for arrival within 60 days, were you shown the Point Saver special rate?
* Were you able to book a reservation (if you so desired)?
* If you booked a reservation, did you receive a confirmation via email?
8. In the "Resorts" section, have you been able to search for various resorts by….  
* country?
* special activities?
* Specific "region" (e.g. "Costa Del Sol")
9. If looking at the details of a specific Resort, is the Resort’s information correct, to your knowledge?  
* General Information (directions, map)
* Resort Activities
* Room Details
10. In the "Travel" section, were you able to find the various travel services you are accustomed to?  
* Flights
* Car Hire
* Airport Parking
* Cruises
* Travel Insurance
* Celebration Packages
* Link to Interval International
11. If you so desired, were you able to utilize any of the above travel services successfully?

General Comments: