As an owner with Diamond Resorts International®, you are in complete control of your travel-planning needs. This includes controlling the use of information you provide to Diamond Resorts International®.
The bottom line is that we respect and will continue to respect the privacy of our customers who choose Diamond Resorts International®.
Because protecting your privacy is important to us, Diamond Resorts International® has implemented a data protection policy so that you fully understand:
- What personal information is held about you and how the information will be used
- With whom the information will be shared (if anyone)
- How to opt out of e-mail updates
- How to access your information (including how to update or correct inaccuracies)
- What safeguards are in place to protect your information
- Other information about your privacy
You have the right to request details of the data we hold about you and to have any inaccuracies corrected.
What personal information is held by Diamond Resorts International® and how is this information being used?
Registration
When you become a Diamond Resorts International® owner, you provide your name, address, telephone number and e-mail address as part of our registration process to create a unique login name and password. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete reservations, save points, make payments; (iii) to allow us to contact you for customer service, if necessary; and (iv) to customize the content of our site to meet your specific needs. In addition, your e-mail address is collected to send you an e-mail message confirming your new registration and each savings request, payment or reservation you transact online. As a member you will occasionally receive updates from us about discounted availability, special offers, new services and other noteworthy news items. However, you may always decline to receive these e-mail messages. Please see our opt-out policy described below.
Owner Profile
Owners can choose to provide Diamond Resorts International® with credit-card information. This information is primarily used to assist owners in making payments quickly without having to type in the same information repeatedly.
Contests
Diamond Resorts International® frequently sponsors contests to give owners the opportunity to win great travel prizes. Information collected by Diamond Resorts International® for such contests can include contact information and survey questions. Contact information is used to notify contest winners, and survey information is used to develop promotions and product improvements to Diamond Resorts International®.
Online Surveys
Diamond Resorts International® values opinions and comments from owners so we frequently conduct online surveys. These surveys are entirely optional for all owners. Typically, the information is aggregated and used to make improvements to Diamond Resorts International® products and services and to develop appealing content, features and promotions for owners. Survey participants are anonymous unless otherwise stated in the survey.
IP Addresses
Diamond Resorts International® collects IP addresses to help diagnose problems with our servers and for system administration.
Who will the information be shared with, if anyone?
We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, Diamond Resorts International® will hire a third party to act on our behalf for projects such as market-research surveys and contest-entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement ensuring that it is used solely for completing the specific project. See "What other information should I know about my privacy?" below.
How to opt out of an e-mail update
As an owner or contest entrant you will occasionally receive e-mail updates from us about special offers, new Diamond Resorts International® services, and other noteworthy news items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please contact us at THEClub@diamondresorts.com or please notify us by writing to our Customer Service department at 10600 W. Charleston Blvd, Las Vegas, Nevada 89135.
How to access your information (including how to update or correct inaccuracies)
You have the right to request details of the data we hold about you and to have any inaccuracies corrected, please contact us at THEClub@diamondresorts.com or please notify us by writing to our Customer Service department at 10600 W. Charleston Blvd, North Las Vegas, Nevada 89135
What safeguards are in place to protect the loss, misuse or alteration of your information?
All information you provide to Diamond Resorts International® is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
What other information should I know about my privacy?
In addition to the circumstances described above, Diamond Resorts International® may disclose owner information if required to do so by law, court order, as requested by other government or law enforcement authority. Diamond Resorts International® may also disclose owner information, if, in good faith, we belief that disclosure is necessary or advisable including, without limitation, to protect the rights or properties of Diamond Resorts International® or in order to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Any material changes in the way Diamond Resorts International® uses personal information will be described in future versions of this Privacy Policy. Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices to THEClub@diamondresorts.com. Please reference the Privacy Policy in your subject line. Diamond Resorts International® will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.
