Recent Mike Flaskey Posts

How Technology is Changing the Travel Industry

We aren’t mind readers, but in the travel industry, we’re somewhat expected to know what our guests will want next.

Business Growth in the Timeshare Industry

You don’t become a first-mover in an industry by continuing business as usual. You get there by having a passionate and dedicated team that is consistently thinking outside the box to create innovative products and platforms.

Using Data to Create Custom Experiences

Customer service is at the heart of what we do in the hospitality industry. As leaders, we are constantly searching for ways to improve experiences. We often utilize various training tools and personal practices to shape our customer service approach, but one fantastic tool all leaders should be tapping into is predictive analytics.