Recent Mike Flaskey Posts

Using Data to Create Custom Experiences

Customer service is at the heart of what we do in the hospitality industry. As leaders, we are constantly searching for ways to improve experiences. We often utilize various training tools and personal practices to shape our customer service approach, but one fantastic tool all leaders should be tapping into is predictive analytics.

How Timeshare is Adapting to New Traveler Desires

It’s no secret that the wants and desires of millennial travelers is much different than what we in the hospitality industry have seen in the past. They enjoy more experiential vacations, more spur-of-the-moment bookings and a greater integration of technology. Though it isn’t easy to adapt to their needs – and it’s important for companies to not change too quick and forget about their already loyal member base – it is imperative that the hospitality industry find ways to meet the needs of the travelers of tomorrow.

Why Having the Right Team Matters

A company is only as strong as the team running it.

Diamond Resorts has seen great success in the past decade, completing 10 acquisitions, building the Diamond Resorts Tournament of Champions into an official LPGA event nationally televised on network TV, expanding Events of a Lifetime® into a recognized experiential vacation program, and signing on numerous world-class celebrity ambassadors. Growing and positioning the company as a leader in the vacation ownership industry wasn’t easy, but Diamond’s strong team of passionate employees made it look that way.