Explore Diamond Resorts

- Smoking Policy: All guest suites are non-smoking. Smoking products of any kind, including, but not limited to, any electronic smoking devices, are not permitted. Please understand that you will be charged a cleaning fine of $500 as a result of any damage caused by smoking inside guest suites.
- Please note that every attempt will be made to accommodate requests for suite location and early arrivals; however, these requests are based on availability and occupancy. Unfortunately, the resort is unable to guarantee room location.
- Minimum age requirement for check-in is 21 years of age.
- Pets are not permitted and strictly enforced with the exception of working Service Animals. Certified Emotional Support and Therapy Animals are not allowed.
- All reservations that have an alternate guest checking in should make prior arrangements with the resort. A car is necessary to fully enjoy the area. Due to limited parking spaces, no R/V, trailer or oversized vehicles are allowed.
- A guest may ship up to five (5) small packages or envelops to the resort at no charge, for arrival 3-5 days prior to check-in. The packages must specifically include the name of the registered guest and the check-in date. All packages received in excess of five (5) may be subject to a storage and handling fee of $10 per package. Packages that are received prior to 3-5 days of the guest's arrival may also be subject to this same storage and handling fee of $10 per package. In addition, all packages that exceed a reasonable size or weight (medium size box) will be subject to a higher price, up to $50 per package.
- For those wishing to use Cypress Pointe's (our sister property) pool, reservations can be made by calling the resort at (407) 597-2000. Reservations are required to ensure the safety of all guests.

Hotel Guests and Exchange Reservations:

- At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made. A credit card for a $200 security deposit and a daily $16.95 plus tax resort fee will also be required (cash is not an acceptable form of deposit). Resort Fee includes Activities, BBQ grill(s), basketball court access, board game access, fitness center, hot tub access, in- room laundry (2 bedroom and 3 bedroom suites only), on-site laundry, local/toll-free calls, miniature golf, playground access, pool access, self-parking, shuffleboard access (located at Cypress Pointe Resort), tennis court access (located at Cypress Pointe Resort), volleyball court access (located at Cypress Pointe Resort), Wi-Fi, Shuttle Service to Theme Park and corn hole (located at Cypress Pointe Resort).
- Please contact the resort prior to arrival if you anticipate your arrival time would be later than midnight (resort local time). Arrivals after midnight may be subject to cancellation.

Owner Weeks and Member Points Booking:

- At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made. A credit card will also be required as a security deposit (cash is not an acceptable form of deposit). Resort fees will be waived when staying on your owner week or member point reservations. A resort fee of $16.95 plus tax per night will be added to the reservation if the owner or member of THE Club^® is checking in on a rental reservation.