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+34 922 738 302

Airports

Main Airport

Airport: Tenerife South Airport (Reina Sofia Airport)

Directions to Resort: (From the Airport) Take the TF1 motorway to Los Cristianos. Exit at junction 24 signposted San Miguel/ Las Galletas/ Los Abrigos. At the first roundabout cross the bridge back over the motorway. At the next roundabout take the exit for Los Abrigos. Now follow the signs for Golf del Sur. Bear right following the one way system. Take the fifth and last turning on the right, signposted San Andres/ Royal Tenerife Country Club. The resort is at the top of this road. Due to the location of the resort, a hire car is highly recommended. The Journey time is approximately 15 minutes.

Taxi fare (one way): The average taxi fare from the southern airport (Reina Sofia) is approximately €17.

Transfer service available: Yes

Secondary Airport

Airport: Tenerife North Airport (Los Rodeos Airport)

Directions to Resort: (From Los Rodeos airport) Follow signs for TF-5 Santa Cruz. After about 8km take exit 7b to the TF-1 South ENLACE AUTOPISTA SUR on your right. Continue driving for some 4km. Once on the TF-1, drive 55km south. Exit at junction 24 signposted San Miguel/ Las Galletas/ Los Abrigos. At the first roundabout cross the bridge back over the motorway. At the next roundabout take the exit for Los Abrigos. Now follow the signs for Golf del Sur. Bear right following the one way system. Take the fifth and last turning on the right, signposted San Andres/ Royal Tenerife Country Club. The resort is at the top of this road. Due to the location of the resort, a hire car is highly recommended. The journey time to the resort is approximately 1 hour.

Taxi fare (one way): The average taxi fare from the north airport (Los Rodeos) is approximately €90.

Transfer service available: Yes

Services & Amenities

Regional Activities

Sun, sea and sand; from the ever-popular Costa del Sol, to her engaging islands in the Balearics and Canaries, it can sometimes seem as though Spain must surely have invented modern tourism. Culturally varied, you could spend a lifetime trying to experience every facet of life here. The food and wine is the equal of anything you will find in Europe but its long and vibrant history – embracing kings and queens, artists, great wars and even great explorers - sets Spain apart. Distance from Resort: Beach: 6 km; Marina: 2 km; Shops: 1 km; Supermarket: In resort

News & Events

Latest News

Refurbishment programme 2021 (mid September to end October)

As part of our continuing efforts to maintain and enhance the resort, we would like to inform you that construction noise may be considerable during this refurbishment programme. We will make every effort to keep the common areas clean and minimise service disruptions during this time. We sincerely apologise for any inconvenience this may cause you and thank you for your kind understanding.

Annual Maintenance Weeks 2021

As per the annual maintenance weeks programme, work will be carried out from 10am-5.30pm Monday to Saturday. Construction materials may be visible in all areas of the resort and, though disruption is expected to be minimal, some noise may be experienced. As such please accept our apologies for any inconvenience this may cause.

Coronavirus (Covid-19): Important Resort Specific Information

Please visit our Covid-19 Update page to view the current active status of the resort. As a result of the pandemic, some services/facilities may be affected and may be closed and/or operating at a reduced level in accordance with policies, national guidelines and regional regulations (including social distancing and wearing a mask in public areas). Of course, as time progresses and restrictions are changed, there will be changes without notice. As such, services/facilities are likely to differ from published information. We will publish further information about resort procedures, services and facilities as and when it becomes available – please go to Factsheet > You Need To Know > Coronavirus (Covid-19): Important Resort Specific Information

Coronavirus (Covid-19): Mandatory Proof of Negative Test Result Required for All Travellers to Canary Islands After November 15, 2020

From November 15, 2020, it will be mandatory for all travellers arriving in the Canary Islands to provide proof of a Covid-19 negative test result taken a maximum of 72 hours prior to arrival. For further details please read this important information before you travel.

Annual Maintenance Weeks 2022

As per the annual maintenance weeks programme, work will be carried out from 10am-5.30pm Monday to Saturday. Construction materials may be visible in all areas of the resort and, though disruption is expected to be minimal, some noise may be experienced. As such please accept our apologies for any inconvenience this may cause.

Refurbishment programme 2022 (mid September to November)

As part of our continuing efforts to maintain and enhance the resort, we would like to inform you that construction noise may be considerable during this refurbishment programme. We will make every effort to keep the common areas clean and minimise service disruptions during this time. We sincerely apologise for any inconvenience this may cause you and thank you for your kind understanding.

Information About COVID-19 Vaccinations

Certain destinations may require proof of vaccination or a negative COVID-19 test for access to local restaurants, tourist spots and on-site amenities, such as gyms and other common areas. Additional local restrictions regarding capacity and crowd size may also be enforced. As this is an evolving situation, we highly recommend you become familiar with all applicable health and government mandates before you travel to understand any requirements or restrictions that may affect your vacation experience.

Face Covering Notice

We ask that Owners and Guests follow local and other applicable regulations as it relates to the use of face coverings and other health requirements.

Dining

We recommend that guests take a short stroll to Diamond Resort's Sunset View Club and dine at Jamie's Place Restaurant & Bar.

Fact Sheet

Arrival Information

Resort Details

Accessibility

Resort Accessibility Map

Terrain

The resort is generally level however part of the resort is built on a slight decline. The footpath around the resort is in good condition however is uneven in some areas.

Communal Areas

Reception
One level, good access, accessible toilet.

Bar/Restaurant
One level.

Pool
Good access via path route. Pool hoist installed.

Spa
Accessible toilet.

Grocery Shop
One Level, good access.

Children Playground
Good access.

Parking

One accessible parking bay available. Good access.

Accessible Accommodations

Fully Wheelchair Accessible Accommodation
All areas within the accommodation and exterior are accessible to a wheelchair user or a guest with a severe reduced mobility. They have electric beds, adapted bathrooms, special high backed chairs and kitchen unit/work surfaces are lowered or can be pulled out for ease of access for wheelchair users. We offer 1 accommodation in total: 1 two-bedroom accommodation.

Partially Wheelchair Accessible Accommodation
Suitable for travellers with restricted walking ability who may need a wheelchair. Some areas within the accommodation and exterior are accessible. They have electric beds, adapted bathroom and special high backed chairs (kitchen units/work surfaces are standard height). We offer 1 accommodation in total: 1 two-bedroom accommodation.

Other Accommodation
One-bedroom apartments: All on upper floor.
Two-bedroom apartments: All on one level with either 2 steps (first 2 cm, second 1.5 cm) and/or 5 steps of 17 cm each.

Equipment Available (Upon Request)

Please follow the link(s) below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for Equipment Available Upon Request

• Pool hoists: Weight limit 120 kg
• Wheelchair: 44 cm wide (seat); maximum weight 120 kg
• Wet wheelchair: 55 cm wide (seat); maximum weight 130 kg
• Shower stool: 40 cm wide (seat); maximum weight 120 kg

Accessibility Aid
Catalogue in
English Accessibility Aid
Catalogue in
Spanish

Accessible Outings and Excursions

Teide Half Day
This popular excursion ascends from sea level to 2370m into the El Teide. Visit the Teide National Park. Uphill road through Vila flor. Main stops in Roques de García (reserved car parks and starting point for an accessible path) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). This space also has interpretive tables and an accessible botanical garden. Downhill road through Chío.

Santa Cruz Candelaria Half Day Private Tour
Visit the capital of the island, Santa Cruz de Tenerife, and the village of Candelaria, where the patron saint of the Canary Islands is located.

Teide Puerto de La Cruz Private Tour
Visit the Teide National Park. Uphill road through Vila flor. Stop in Roques de García (reserved car parks) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). Downhill road through La Orotava to Puerto de la Cruz and free time to visit the city and its San Telmo promenade.

Sta Cruz, La Laguna, Candelaria Private Tour
Visit the capital of the island, Santa Cruz. Then, visit the historical city of La Laguna, declared a Heritage site by UNESCO, and finally visit the town of Candelaria, where the patron saint of the Canary Islands is located.

Tenerife Excursions On Adapted Bus
Excursions adapted for people with reduced mobility or disability. Adapted buses with a maximum capacity of up to 15 people, which allow up to 3 manual wheelchairs. These buses have a manually foldable ramp at the rear of the vehicle, which facilitates the access of the chairs to the vehicle. Depending on the number of wheelchairs (manual), the capacity of the bus is the following: * 1 Wheelchair + 13 seats: 14 passengers. / * 2 Wheelchairs + 11 seats: 13 passengers. / * 3 Wheelchairs + 7 seats: 10 passengers.

Proximity/Accessibility to Local Supermarkets/Shops/Beach
Accessible beaches around the resort: El Medano (8 km), Los Cristianos (18 km), Las Americas (20 km).
Local commercial center accessible (S. Blas) with shops, restaurants and bars.

Public Transport

Adapted taxi on request. The bus stop is just 50 metres from the resort although most of buses are not adapted.

Haemodialysis Clinic Close to Resort

Hospiten Sur., 15 minutes by car

Address: C/ Arquitecto Gomez Cuesta, Playa de las Américas. 38660 Arona
Telephone: + 34 922 750032
Emergencies: 900200143

Meet the Resort Accessibility Ambassador

Our Resort Accessibility Ambassadors will assist you with any accessibility requirements prior to and during your stay to ensure it is trouble free.

Noemi Garcia
Noemi.Garcia@diamondresorts.com

Delia Hernandez
Delia.Hernandez@diamondresorts.com

Accessibility Ambassadors will be wearing this distinctive badge: We care, ask me how.

Accessibility Photo Gallery

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Accessibility Corporate Statement

Weather

Destination Guide