At Diamond Resorts, the safety and well-being of our Members, Owners, guests and Team Members is of utmost concern. We remain diligent in our commitment to provide a safe, hospitable environment for all who visit our properties. Please read below for the latest developments relating to Diamond and our response to COVID-19.
Certain destinations may require proof of vaccination or a negative COVID-19 test for access to local restaurants, tourist spots and on-site amenities, such as gyms and other common areas. Additional local restrictions regarding capacity and crowd size may also be enforced. As this is an evolving situation, we highly recommend you become familiar with all applicable health and government mandates before you travel to understand any requirements or restrictions that may affect your vacation experience.
As you assess your current travel plans, please keep in mind the travel notices below, which may impact your stay at a Diamond property or your return home. The information below is by no means a comprehensive list of all the travel advisories, restrictions and government mandates.
Before traveling, we recommend that you review your itinerary and reach out to local businesses for new hours of operations or any changes that may impact your vacation plans.
Travel Within the United States
Before you travel, we encourage you to check with each city, county or state for details on any travel advisories, including quarantine orders, and other requirements, such as the use of face coverings.
If you are vising a theme park, restaurant or a local attraction, please contact each business in advance to fully understand how they are handling the use of face coverings.
Travel Outside the United States
The U.S. Department of State has posted travel advisories due to the global impact of COVID-19. Before you travel, please check for specific travel advisories about your specific destination.
International Travel Back to the United States
As of June 10, 2021, the Centers for Disease Control and Prevention (CDC) requires all international air passengers ages 2 and up, including fully vaccinated travelers, to show proof of a negative COVID-19 test before boarding a plane to the Unites States that is collected no more than 3 days before their flight's departure or documentation of recovery from COVID-19 in the past 3 months. The documentation must come from a licensed health care provider or public health official, stating that the passenger has been cleared for travel. Fully vaccinated travelers should continue to follow the CDC's recommendations for traveling safely. For more information, visit the CDC website, visit the CDC website at www.cdc.gov.
Diamond Resorts understands that these uncertain times call for additional flexibility, and we continue to take steps to offer you options with your membership.
Members scheduled to arrive at any Diamond Resorts managed property in North America can cancel any reservation up to the date of arrival without penalty due to any local, state or federal mandated closures. We will continue to evaluate this policy and adjust as necessary as the situation evolves. If a reservation is canceled due to the criteria outlined here, all points used at booking will be released back to the Member’s account.
At this time, we are assessing the travel climate in Europe to determine the best way to adjust our cancellation policy for our European Members. Currently, our cancellation policy permits European Members to cancel any reservation at a European Diamond Resorts managed property up to 15 days prior to arrival without any penalties. For reservations canceled within the time frame outlined here, all points used at booking will be released back to the Member’s account.
If you have questions about your upcoming reservation, please contact your Club Member Services team for assistance.
While we are dedicated to assisting all Members, Owners and guests as quickly as possible, all of our call centers are experiencing unusually long hold times.
Guests who booked through an online travel agent or other third party, such as Booking.com, should contact their booking provider for information on their policies and for assistance.
We are closely following recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and are taking precautions to protect the health and well-being of everyone at our resorts, including:
- Undergoing enhanced cleanings at the resorts, with a special focus on public areas and the accommodations
- Increasing the frequency of cleanings, especially on frequently touched surfaces, such as doors, countertops and furniture
- Providing additional trainings for Team Members on washing and sanitation techniques
- Using recommended disinfectant cleaning wipes at the check-in areas
- Offering additional hand sanitizing gels around the resorts
As the guidelines for COVID-19 continue to change, we ask that Members, Owners and guests follow local and state regulations as it relates to face coverings and CDC requirements.
Learn more about our updated Standard of Clean protocols at: https://www.diamondresorts.com/standard-of-clean
We encourage you, your families and all guests to follow the CDC’s guidelines on how to take precautionary steps to mitigate possible transmissions of the virus, including frequently washing your hands, not touching your face and avoiding travel to affected areas if you are at high risk.
In addition, many healthcare officials and state governments have stated that it is advisable to avoid crowded places where transmissions could occur more easily. If you believe you are feeling ill, we encourage you to see your medical healthcare provider.
- For information about COVID-19, including symptoms, refer to the resources provided by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC).
- For information on travel advisories and restrictions, including a map of impacted travel locations, visit the U.S. Department of State ― Travel Advisories page.
- As of February 1, 2021, the CDC has issued a federal transportation mask mandate requiring all passengers to wear masks on public conveyances and transit hubs, including airports, airplanes, ships, ferries, taxis, ride-share vehicles (i.e. Uber, Lyft), buses, trains and subways. Not wearing a mask as instructed while commuting on public transportation is a violation of federal law. For more information on federal mask mandates, visit CDC.gov – Mask Travel Guidance.
We ask that Members, Owners and guests follow local and other applicable regulations as it relates to the use of face coverings and other health requirements.
At Diamond Resorts, we take pride in providing exceptional vacation experiences to everyone. Our teams are available to answer any questions.
Thank you for your trust and support, and we look forward to welcoming you home soon.
The Club Members:
- US: 877.287.2218
- EU/UK: 0800 358 6995
- US: 1.800.463.7256
- EU/UK: 0345 359 0005
Diamond Resorts and Hotels Guests:
- US: 1.800.438.2929
- EU/UK: 0800 358 6991