Explore Diamond Resorts

Office Hours: Monday – Saturday 8 am – 6 pm, Sunday 9 am – 5 pm. - Self-Check-in process for after office hours arrivals: Our after-hours answering service assists guests with getting their unit key out of the lockbox. The lockbox is located on the outside of the front of the registration office. There is a telephone to the right of it and instructions on the lockbox. Following the instructions, the guest will use the telephone, verify their reservation information, and the after-hours service will give them a code to unlock the lockbox. Inside the lockbox, the guest will find a welcome packet with their last name. The welcome packet includes everything they need, i.e. a unit key, parking permit, information about the resort. The guest, using a small map, will navigate to their unit on their own. Instructions in the packet direct the guest to return to the office the following morning and finish the check-in process as the key will deactivate by 10 am.

Notice: There are no team members on-site after business hours. Therefore, luggage assistance will not be available. In addition, there are no team members to assist if a room change is needed.

Important Information

- Smoking Policy: All guest suites are non-smoking. Smoking products of any kind, including, but not limited to, any electronic smoking devices, are not permitted. Please understand that you will be charged a cleaning fine of $500 as a result of any damage caused by smoking inside guest suites
- We do not have elevators on-site.
- A maximum of 6 persons per unit is enforced by city occupancy code and fire code. Those in violation will be asked to obtain another unit at published rate. If we are sold out, an alternative location will be recommended. Guest are responsible for all additional charges.
- Infant/child equipment is not available on-site (cribs, high chairs, rockers etc.). A list of recommended children's equipment rental companies will be provided upon request.
- Please note that every attempt will be made to accommodate requests for suite location and early arrivals; however, these requests are based on availability and occupancy. Unfortunately, the resort is unable to guarantee room location.
- Minimum age requirement for check-in is 18 years of age.
- Pets are not permitted. This is strictly enforced, with the exception of working Service Animals as defined by the ADA. Certified Support and Therapy Animals are not allowed.

Hotel Guests and Exchange Reservations:

- At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made. A credit card for a $200 security deposit and a daily $25 plus tax resort charge will also be required (cash is not an acceptable form of deposit).
- Daily resort charge will be added to the room rate and includes: Guest Internet Access; self-parking for one car; barbecue equipment; beach chairs; fishing equipment rental for on-site fishing dock; bicycle rental 1 hour; video and board game rentals; PressReader access.
- Please contact the resort prior to arrival if you anticipate your arrival time would be later than midnight (resort local time). Arrivals after midnight may be subject to cancellation.

Owner Weeks and Member Points Booking:

- At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made. A credit card will also be required as a security deposit (cash is not an acceptable form of deposit). Resort charge* will be waived when staying on your owner week or member point reservations.
- A resort charge of $125 plus tax per night will be added to the reservation if the owner or member of THE Club^® is checking in on a rental reservation.