Explore Diamond Resorts

The street where the resort is situated is flat, however there is a steep decline leading to the beach which should not cause a problem for a scooter but may be difficult for a normal wheelchair.

Reception
Accessed by ramp and the main doors are automatic. Lower desk in the check-in area..

Bar/Restaurant
Located on reception level, pool bar is accessible by ramp.

Entertainment
Is in main bar area on reception level.

Leisure Centre
The gymnasium is not accessible by wheelchair and there is no lift.

Accessible parking bay is available at the resort entrance (this does not belong to the resort).

Fully Wheelchair Accessible Accommodation
All areas within the accommodation and exterior are accessible to a wheelchair user or a guest with a severe reduced mobility. They have electric beds, adapted bathrooms, special high backed chairs and kitchen unit/work surfaces are lowered or can be pulled out for ease of access for wheelchair users. We offer 3 accommodations in total: 2 one-bedroom and 1 two-bedroom accommodation.

Partially Wheelchair Accessible Accommodation
Suitable for travellers with restricted walking ability who may need a wheelchair. Some areas within the accommodation and exterior are accessible. They have electric beds, adapted bathroom and special high backed chairs (kitchen units/work surfaces are standard height). We offer 1 accommodation in total: 1 one-bedroom accommodations.

Other Accommodation
Resort accommodation is based on two floors with stepped access. Lift access is available to some apartments.

Please follow the link(s) below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for Equipment Available Upon Request

• Pool hoists: 35 cm deep (seat) and 40 cm high (seat); weight limit 109.8 kg
• Wheelchair: 40 cm wide (seat), 50 cm high (seat) and 40 cm deep (seat); weight limit 88.9 kg
• Wet wheelchair: 40 cm wide (seat), 50 cm high (seat), and 40 cm deep (seat); weight limit 88.9 kg
• Shower stool: 48 cm wide (seat), 53 cm high (seat) and 43 cm deep (seat); weight limit 97.5 kg

Accessibility Aid
Catalogue in
English Accessibility Aid
Catalogue in
Spanish

Teide Half Day
This popular excursion ascends from sea level to 2370m into the El Teide. Visit the Teide National Park. Uphill road through Vila flor. Main stops in Roques de García (reserved car parks and starting point for an accessible path) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). This space also has interpretive tables and an accessible botanical garden. Downhill road through Chío.

Santa Cruz Candelaria Half Day Private Tour
Visit the capital of the island, Santa Cruz de Tenerife, and the village of Candelaria, where the patron saint of the Canary Islands is located.

Teide Puerto de La Cruz Private Tour
Visit the Teide National Park. Uphill road through Vila flor. Stop in Roques de García (reserved car parks) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). Downhill road through La Orotava to Puerto de la Cruz and free time to visit the city and its San Telmo promenade.

Sta Cruz, La Laguna, Candelaria Private Tour
Visit the capital of the island, Santa Cruz. Then, visit the historical city of La Laguna, declared a Heritage site by UNESCO, and finally visit the town of Candelaria, where the patron saint of the Canary Islands is located.

Tenerife Excursions On Adapted Bus
Excursions adapted for people with reduced mobility or disability. Adapted buses with a maximum capacity of up to 15 people, which allow up to 3 manual wheelchairs. These buses have a manually foldable ramp at the rear of the vehicle, which facilitates the access of the chairs to the vehicle. Depending on the number of wheelchairs (manual), the capacity of the bus is the following: * 1 Wheelchair + 13 seats: 14 passengers. / * 2 Wheelchairs + 11 seats: 13 passengers. / * 3 Wheelchairs + 7 seats: 10 passengers.

Proximity/Accessibility to Local Supermarkets/Shops/Beach
Once you are at the beach, the walkway is flat. There are ramps on some of the streets and the Bahia del Duque beach (10 minutes from resort) has wheelchair access.

There are many bars, restaurants and shops in the vicinity so guests don’t have to travel far.

Playa las Vistas - accessible beach in Los Cristianos - Resort and Playa Bahia del Duque. Several shopping centers.

Most buses are not accessible and adapted taxis are available on request.

Hospiten Sur., 10 minutes by car
No dialysis peritoneal.

Address: C/ Arquitecto Gomez Cuesta, Playa de las Américas. 38660 Arona
Telephone: + 34 922 750032
Emergencies: 900200143

Our Resort Accessibility Ambassadors will assist you with any accessibility requirements prior to and during your stay to ensure it is trouble free.

Teresa Guimarey
Teresa.Guimarey@diamondresorts.com

Ruth McGowan
Ruth.McGowan@diamondresorts.com

Accessibility Ambassadors will be wearing this distinctive badge: We care, ask me how.