Explore Diamond Resorts

Level
The street leading to the resort is flat however Reception is located on an elevated level which is accessed by a steep incline. There is a lift from the access road to Reception level. This area of the resort also has many steps and may not be suitable for people with walking difficulties or in a wheelchair.

Reception
Accessed by lift and the main doors are automatic.

Bar/Restaurant
Some are on Reception level and accessed by lift, others are at street level.

Entertainment
Both pools are accessible both by lifts.

Swimming Pool
Area pool hoist and ramps with handrails to pool.

Disabled parking bay available through reception.

Fully Wheelchair Accessible Accommodation
All areas within the accommodation and exterior are accessible to a wheelchair user or a guest with a severe reduced mobility. They have electric beds, accessible bathrooms, special high backed chairs and kitchen unit and work surfaces are lowered or can be pulled out for ease of access for wheelchair users. We offer 6 accommodations in total: 1 studio accommodation, 4 one-bedroom accommodations and 1 two-bedroom accommodation

Partially Wheelchair Accessible Accommodation
Suitable for travellers with restricted walking ability who may need a wheelchair. Some areas within the accommodation and exterior are accessible. They have electric beds, accessible bathrooms and special high backed chairs (kitchen units and work surfaces are standard height). We offer 2 accommodations in total: 1 studio accommodation and 1 one-bedroom.

Other Accommodations
There are 11 blocks on the resort and some have up to six floors. No lifts are available in these 11 blocks.

Please follow the link below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for Equipment Available Upon Request

• Pool hoist: 120 kg maximum weight
• Wheelchair: 40 cm wide (seat); maximum weight 120 kg
• Wet wheelchair: 44 cm wide (seat), and 53 cm high (seat); maximum weight 120 kg
• Shower stool: 40cm wide (seat); 120 kg maximum weight

Accessibility Aid
Catalogue in
English Accessibility Aid
Catalogue in
Spanish

Teide Half Day
This popular excursion ascends from sea level to 2370m into the El Teide. Visit the Teide National Park. Uphill road through Vila flor. Main stops in Roques de García (reserved car parks and starting point for an accessible path) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). This space also has interpretive tables and an accessible botanical garden. Downhill road through Chío.

Santa Cruz Candelaria Half Day Private Tour
Visit the capital of the island, Santa Cruz de Tenerife, and the village of Candelaria, where the patron saint of the Canary Islands is located.

Teide Puerto de La Cruz Private Tour
Visit the Teide National Park. Uphill road through Vila flor. Stop in Roques de García (reserved car parks) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). Downhill road through La Orotava to Puerto de la Cruz and free time to visit the city and its San Telmo promenade.

Sta Cruz, La Laguna, Candelaria Private Tour
Visit the capital of the island, Santa Cruz. Then, visit the historical city of La Laguna, declared a Heritage site by UNESCO, and finally visit the town of Candelaria, where the patron saint of the Canary Islands is located.

Tenerife Excursions On Adapted Bus
Excursions adapted for people with reduced mobility or disability. Adapted buses with a maximum capacity of up to 15 people, which allow up to 3 manual wheelchairs. These buses have a manually foldable ramp at the rear of the vehicle, which facilitates the access of the chairs to the vehicle. Depending on the number of wheelchairs (manual), the capacity of the bus is the following: * 1 Wheelchair + 13 seats: 14 passengers. / * 2 Wheelchairs + 11 seats: 13 passengers. / * 3 Wheelchairs + 7 seats: 10 passengers.

Proximity/Accessibility to Local Supermarkets/Shops/Beach:
There is a steep ramp leading to the beach but once you are at the beach the walkway is flat.

Accessible beaches around the resort:

• Playa Las Vistas - Los Cristianos
• Playa Fañabe (700 mt) and Troya in Las Américas (2 km)

Accessible supermarkets around the resort:

• San Eugenio Commercial Centre & Supermarket 1 km away
• Gran Sur Commercial Centre & Supermarket 1 km away
• Siam Mall Commercial Centre & Supermarket 2,7 km away

Bus stop (most of the buses are not accessible). Taxi stop in front of resort; accessible taxis available on request.

Hospiten Sur., 10 minutes by car from resort (no dialysis peritoneal)

Address: C/Arquitecto Gomez Cuesta, Playa de las Américas. 38660 Arona
Telephone: +34 922 750032
Fax: +34 922 793618
Emergencies: +34 900 200143

Our Resort Accessibility Ambassadors will assist you with any accessibility requirements prior to and during your stay to ensure it is trouble free.

Rachel Sanders
Rachel.Sanders@diamondresorts.com

Jessica Rhodes
Jessica.Rhodes@diamondresorts.com